Exterior

Reviews of The Chelsea Harbour Hotel and Spa

5 out of 5
The Chelsea Harbour Hotel and Spa
Chelsea Harbour, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 107 out of 1001 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Made special effort for my birthday, thank you!
Stayed 1 night in Apr 2024
Response from Mohit Aboti = Guest Relation Manager on 16 Apr 2024
Dear RosieThank you for sharing your feedback on your recent stay at Chelsea Harbour Hotel and Spa.We're thrilled to hear you had a great experience! Your satisfaction is our priority, and we look forward to welcoming you back soon.Warm regards,Mohit AbotiGuest Relations Manager

10/10 Excellent

Sinan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel
Stayed 4 nights in Mar 2024
Response from Mohit Aboti = Guest Relation Manager on 7 Apr 2024
Dear SinanThank you for your feedback! We're thrilled to hear that you had a very good experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your stay. We hope to have the pleasure of welcoming you back soon!Warm regards,Mohit AbotiGuest Relations Manager

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management staff are superb and top notch. The pool is very nice. Rooms are huge. I would highly recommend.
Stayed 1 night in Apr 2024
Response from Mohit Aboti - Guest Relation Manager on 7 Apr 2024
Dear Pauline,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience at our hotel. Our management staff works hard to provide top-notch service, and we're delighted to know they made a positive impression on you. We're glad you enjoyed the amenities like the pool and found our rooms spacious. We hope to welcome you back soon!Warm regards,Mohit AbotiGuest Relations Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel; enjoyed our family trip. Breakfast was great, superb location.
Stayed 10 nights in Mar 2024
Response from Mohit Aboti, on 5 Apr 2024
Dear DanielThank you for choosing to stay with us during your family trip and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and that our hotel met your expectations.It's wonderful to know that you found our breakfast great and enjoyed our superb location. We strive to provide our guests with an exceptional experience, and we're thrilled that you had a memorable stay with us.We appreciate your kind words and hope to welcome you and your family back for another enjoyable stay soon.Warm regards,Mohit AbotiGuest Relations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohit Aboti on 29 Mar 2024
Dear John,Thank you for your appreciation! Delighted you're enjoying your time here at Chelsea Harbour Hotel and Spa. Should you need anything else, we're always here to assist.Best regards,Mohit AbotiGuest Relations Manager

10/10 Excellent

Tim

Stayed 2 nights in Mar 2024
Response from Mohit Aboti - Guest Relation Manager on 12 Apr 2024
Dear TimEnsuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded with you.Looking forward to your next visit.Warm regards,Mohit AbotiGuest relation Manager

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at Chelsea Harbour Hotel and Spa! 5* on all bar the condition of the property and this is only reduced to 4* because the steam room was not working in the men’s changing rooms, which for a spa hotel we were a tad disappointed. But aside from that, we had a lovely time and the staff were all lovely! Highly recommend!
Stayed 2 nights in Mar 2024
Response from Mohamed Ibrahim on 23 Mar 2024
Dear,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star and it means it
Stayed 1 night in Mar 2024
Response from Mohamed Ibrahim on 23 Mar 2024
Dear karl,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful with excellent amenities the disappointing part was the staff , not very friendly at all. Ordered room service which came incorrectly and had to wait a time for it to be corrected. Would have been nicer if the staff were more welcoming .
Stayed 1 night in Mar 2024
Response from Mohamed Ibrahim on 23 Mar 2024
Dear Jodie,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food options (except for the breakfast) are severely limited. Not appropriate for a hotel that should be ranked higher than it is.
Stayed 4 nights in Feb 2024
Response from Mohamed Ibrahim on 3 Mar 2024
Dear JamesI’m sorry to hear that we didn’t deliver to your expectation during your last visit. We are currently working on the points mentioned by you and I hope on your next visit you will be able to experience the same service that you have been experiencing during the years.I hope to welcome you to Chelsea Harbour hotel soon.Kind Regards,Mohamed Ibrahim Front House Manager

8/10 Good

Antoinette

Stayed 2 nights in Feb 2024
Response from Mohamed Ibrahim on 23 Mar 2024
Dear ANTOINETTEThank you very much for your stay at the Chelsea Harbour Hotel. It is always nice to read such beautiful reviews, which are inspiring for all our team.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

ZULFIKA

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything
Stayed 1 night in Feb 2024
Response from Mohamed Ibrahim on 25 Feb 2024
Dear Zulfika,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing spa break in London
The location is surrounded by peaceful settings. Excellent attention to detail. Marina view suite was spacious and well equipped with toiletries and amenities. Was made to feel extra special for my birthday. Spa area was a little small but adequate and relaxing. Food was satisfactory. Service was outstanding with friendly attentive staff in all areas. Overall an outstanding hotel
Stayed 1 night in Jan 2024
Response from Luz Bianco on 28 Jan 2024
Dear,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the peaceful surroundings and the attention to detail at our hotel. It's wonderful to know that the Marina View Suite met your expectations in terms of space and amenities, and we're thrilled we could make your birthday feel extra special.We appreciate your feedback regarding the spa area and food, and we'll certainly take it into consideration as we strive to improve our services. However, it's truly heartening to hear that the service provided by our friendly and attentive staff stood out. Your satisfaction is our priority, and we are pleased to have met your expectations in this regard.Kind Regards,Luz BiancoGuest Relation Executive

4/10 Poor

Armando

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
It’s in a very good and safe area, but there isn’t much to do around. You will drive or seek a cab for just about anything that you do. On average the cab rides will be around 20 min to get to Westminister and Soho and about 40 min to get to Kensington for example. Check in times are late (3 pm) and in our case the room was not ready for another hour. Would not recommend
Stayed 5 nights in Dec 2023
Response from Mohamed Ibrahim on 31 Jan 2024
Dear Armando Thank you very much for your stay at the Chelsea Harbour Hotel. I am really pleased to know that you enjoyed our hotel and Facilities and i am sorry to hear that your found our location bit far to your requirement.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We decided to stay in London for 4 nights & include new years eve.Although it was way out of our price range we chose to use our work bonuses to push the boat out for a one off stay as a well earned treat and chose the chelsea harbour hotel.We had to wait an hour for our room..told it was cleaned but waiting for inspection..there was others too & some who had flown in ,already had a long journey ,now waiting for their rooms.Not offered a drink whilst we waited ,with numerous staff members asking if we was waiting to check in.As well as the same member of staff noticing us still waiting and obviously had forgot about us. We was then told we could have drinks vouchers as an apology for the delay.Fair enough but cut a long story short..we as gusests should not have to keep going to reception to ask for our vouchers.(4 times) Quite embarrassing to go for breakfast each morning and give our room number and be told breakfast is not included in your stay..it was! The guy on the 1st morning even asked us to wait whilst he checked at reception.So why was this not corrected on our 1st morning.No..we had the same embarrassment every morning.Being a 5star, i would like to see some dress code.. people in the restaurant with pyjamas on and our last morning a lady in her dressing gown.The staff seemed to concentrate on particular guests.To be honest,we've had better service abroad staff let it down for our experience but a lovelyhotel
Stayed 4 nights in Dec 2023
Response from Mohamed Ibrahim on 31 Jan 2024
Dear Sarah,Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

8/10 Good

Jessica Natalie

Stayed 10 nights in Dec 2023
Response from Mohamed Ibrahim on 31 Jan 2024
Dear Jessica,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

4/10 Poor

Akhil

Travelled with family and small children
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Luz Bianco on 28 Jan 2024
Dear Akhil,I’m sorry for the inconvenient during the arrival at the hotel and I wish I could turn the clock back and provide you with a great welcoming. Also thank you for the feedback in regards of the room.I hope we will be able to welcome you again soon and please do not hesitate to contact me directly for any questions or before your next visit.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Rajitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luz Bianco on 28 Jan 2024
Dear Rajitha,Thank you very much for your stay at the Chelsea Harbour Hotel. It is always nice for all our team that strive to provide the best experience to read a personalized review like yours.I look forward to welcoming you soon in the near future.Kind Regards,Luz Bianco

10/10 Excellent

Miguel

Stayed 8 nights in Dec 2023
Response from Luz Bianco on 28 Jan 2024
Dear Miguel,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Hassnein

Stayed 2 nights in Jan 2024
Response from Mohamed Ibrahim on 31 Jan 2024
Dear Hassnein,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

Arun

Stayed 1 night in Dec 2023
Response from Luz Bianco on 3 Jan 2024
Dear Arun,Thank you very much for your stay at the Chelsea Harbour Hotel. It is always nice to read such beautiful reviews, which are inspiring for all our team.I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Fayann

Stayed 6 nights in Dec 2023
Response from Luz Bianco on 3 Jan 2024
Dear Fayann,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

6/10 Okay

Benny

Stayed 2 nights in Dec 2023
Response from Mohamed Ibrahim on 30 Dec 2023
Dear Benny Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the staff i encountered was all very nice and helpful. Would certainly recommend this hotel and would stay again.
Response from Mohamed Ibrahim on 30 Dec 2023
Dear Timothy Thank you very much for your stay at the Chelsea Harbour Hotel. It is always nice to read your comment learn from the feedback.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

2/10 Terrible

TREVOR

Stayed 1 night in Dec 2023
Response from Mohamed Ibrahim on 30 Dec 2023
Dear TrevorThank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 Okay

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mohamed Ibrahim on 30 Dec 2023
Dear PaulThank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

6/10 Okay

david

Liked: Cleanliness
Disliked: Staff & service
Response from Mohamed Ibrahim on 30 Dec 2023
Dear David Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

Alasdair

Stayed 1 night in Dec 2023
Response from Mohamed Ibrahim on 30 Dec 2023
Dear AlasdairThank you very much for your stay at the Chelsea Harbour Hotel. It is always nice to read such beautiful reviews, which are inspiring for all our team.I look forward to welcoming you soon in the near future.Kind Regards,Mohamed Ibrahim Front of House Manager

10/10 Excellent

Delphine

Stayed 4 nights in Dec 2023
Response from Luz Bianco on 3 Jan 2024
Dear Delphine, We look forward to the possibility of welcoming you back in the future. If there is anything we can assist you with in the meantime, please do not hesitate to let us know.Safe travels and warm regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Connor

Stayed 1 night in Dec 2023
Response from Luz Bianco on 3 Jan 2024
Dear Connor,Your feedback is invaluable to us. If there is anything specific you enjoyed or if you have any suggestions for improvement, we would love to hear from you. Your insights will help us continue to provide exceptional service to our guests.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Louise

Stayed 1 night in Dec 2023
Response from Luz Bianco on 3 Jan 2024
Dear Louise,We hope your time here was everything you expected and more. Your presence added warmth and positivity to our establishment, and we are grateful for the opportunity to have served you. Our team strives to create memorable experiences for our guests, and we hope we were able to exceed your expectations.Kind Regards,Luz BiancoGuest Relation Executive

2/10 Terrible

Mark

Stayed 1 night in Dec 2023
Response from Luz Bianco on 3 Jan 2024
Dear Mark,Dear Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately the breakfast on Sunday was so busy no one was able to answer the phones so we could order room service. In the end I had to pick up breakfast at the restaurant and take up myself. For such a hotel this is unacceptable
Stayed 2 nights in Nov 2023
Response from Luz Bianco on 23 Nov 2023
Dear David,I'm sorry to hear about the inconvenience you experienced with the breakfast service. We sincerely apologize for the frustration and disappointment this may have caused.We appreciate your feedback and take your concerns seriously.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Adrian

Stayed 2 nights in Nov 2023
Response from Luz Bianco on 3 Jan 2024
Dear Adrian,Thank you very much for your stay at the Chelsea Harbour Hotel. I am really pleased to know that you enjoyed our hotel and Facilities.I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Diane

Stayed 1 night in Nov 2023
Response from Luz Bianco on 23 Nov 2023
Dear Diane,Dear,Thank you very much for your stay at the Chelsea Harbour Hotel.I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Lynda

Stayed 2 nights in Nov 2023
Response from Luz Bianco on 3 Jan 2024
Dear Lynda,We sincerely appreciate the opportunity to have had you as our guest, and we hope your stay was enjoyable and comfortable. Your presence added a special touch to our hotel, and it was a pleasure serving you.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Elena

Stayed 1 night in Nov 2023
Response from Luz Bianco on 15 Nov 2023
Dear Elena,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Luz BiancoGuest Relation Executive

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In middle of London but so quiet and all the staff were so polite and helpful
Stayed 1 night in Nov 2023
Response from Luz Bianco on 13 Nov 2023
Dear Anthony,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our central yet peaceful location, as well as our polite and helpful staff, made a positive impression on you.We truly appreciate your feedback.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at this hotel. I am very impressed with the staff and the amenities.
Stayed 2 nights in Nov 2023
Response from Luz Bianco on 13 Nov 2023
Dear Tariq,It's great to hear that you've had a positive experience at the hotel! Your appreciation for the staff and amenities is likely valuable feedback for the hotel management.Kind Regards,Luz BiancoGuest Relation Executive

6/10 Okay

Anthony

Stayed 1 night in Nov 2023
Response from Luz Bianco on 12 Nov 2023
Dear Anthony,Thank you very much for your stay at the Chelsea Harbour Hotel. your feedback is really valuable to us and rest assured we will take your comments to improve our services.Sorry for the inconvenience caused during your stay I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Luz Bianco on 9 Nov 2023
Dear Maricel,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous large rooms available for extended stays! The view of the harbor is magnificent! Easy walk to overground and ferry!
Stayed 6 nights in Oct 2023
Response from Luz Bianco on 8 Nov 2023
Dear Susan,I'm glad to hear that you enjoyed your stay! We're delighted that you found our rooms and the harbor view to be fabulous. Our convenient location near the overground and ferry is a real plus. If you ever decide to visit again, we'd be more than happy to welcome you back!Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Liam

Stayed 1 night in Nov 2023
Response from Luz Bianco on 8 Nov 2023
Dear Liam,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,

6/10 Okay

Oneil

Stayed 1 night in Nov 2023
Response from Luz Bianco on 3 Jan 2024
Dear Oneil,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

LOUISE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I family we enjoyed adjoining rooms 615 and 617 we felt as though we had our own private apartment. Plenty of room and a friendly welcome for the children making their first visit to London feel fun.
Stayed 3 nights in Oct 2023
Response from Luz Bianco on 5 Nov 2023
Dear Louise,We're thrilled to hear that you and your family enjoyed your stay in adjoining rooms 615 and 617 at our hotel. It sounds like you had a wonderful experience and felt like you had your own private apartment – that's exactly the kind of atmosphere we aim to create for our guests.We're delighted that you found the rooms spacious and that our team provided a friendly welcome, especially for your children, making their first visit to London a memorable and fun one. It's moments like these that truly make our day, knowing that we could contribute to your family's enjoyment.Thank you for choosing to stay with us, and we hope to welcome your family back for more fantastic experiences in the future. If there's anything specific you'd like to arrange for your next visit, please feel free to reach out to us. We're here to make your stay as enjoyable as possible.Warm regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 2 nights in Oct 2023
Response from Luz Bianco on 30 Oct 2023
Dear Natalie,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from Luz Bianco on 30 Oct 2023
Dear Rebecca,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relation Executive

10/10 Excellent

Paresh

Stayed 2 nights in Oct 2023
Response from Luz Bianco on 15 Nov 2023
Dear Paresh,Thank you very much for choosing to stay at the Chelsea Harbour Hotel. We are delighted to hear that you enjoyed your time with us and took advantage of our facilities.It is our pleasure to provide a comfortable and enjoyable experience for our guests, and we appreciate your positive feedback. Our team works hard to ensure that every aspect of your stay meets your expectations.We look forward to the opportunity of welcoming you back in the near future. If there's anything specific you would like for your next visit or if you have any special requests, please feel free to let us know. Your satisfaction is our priority.Kind Regards,Luz BiancoGuest Relation Executive

2/10 Terrible

Tim

Stayed 3 nights in Jun 2023
Response from Luz Bianco on 30 Oct 2023
Dear Tim,I’m sorry to hear that we didn’t deliver to your expectation during your last visit. We are currently working on the points mentioned by you and I hope on your next visit you will be able to experience the same service that you have been experiencing during the years.I hope to welcome you to Chelsea Harbour hotel soon.Kind Regards,Luz BiancoGuest Relation Executive

8/10 Good

Lennart

Stayed 2 nights in Oct 2023
Response from L on 25 Oct 2023
Dear Lennart,Thank you very much for your stay at the Chelsea Harbour Hotel. I look forward to welcoming you soon in the near future.Kind Regards,Luz BiancoGuest Relantion Executive