Dear Erin,Thank you for taking the time to provide us with your detailed feedback. We sincerely apologize for any inconvenience you encountered during your stay due to the thin walls and the resulting noise disturbances. We understand how disruptive this can be and regret any discomfort it may have caused.Regarding the issue of the rooms feeling stuffy and hot, we truly regret any discomfort you experienced. Our aim is to ensure that all our guests have a comfortable and enjoyable stay, and we apologize for falling short in this regard. It's concerning to hear that this issue persisted throughout your stay, and we appreciate your patience as we worked to address it.We are pleased to hear that one of our attendants was able to assist you on your last night. However, we understand the importance of consistent and prompt assistance, and we apologize if this was not provided consistently throughout your stay.Please be assured that your feedback has been taken very seriously, and we are actively working to address these issues to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements to enhance your experience with us.If there's anything else you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Marion,Thank you for sharing your experience with us. We are delighted to hear that you found The Academy Hotel to be an elegant property and that our location was excellently situated for your needs, including access to the British Museum, theatres, and Kings Cross.We are pleased to know that you enjoyed our very good continental breakfast and found our quiet, charming bar suitable for a light informal meal. Your kind words are greatly appreciated and motivate us to continue providing exceptional service to all our guests.Thank you for choosing The Academy Hotel, and we look forward to welcoming you back for another enjoyable stay.Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Steven, Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our prime location nestled between the museum and the main London train station. Our dedicated staff works hard to ensure each guest has a memorable experience, and we're delighted that you found them great. It's fantastic to know that you relished our excellent breakfast offerings as well.Please be assured that we have taken note of your feedback regarding the room size. While our rooms may be cozy, we strive to provide a comfortable and tranquil environment for our guests to rest. Your satisfaction is important to us, and we're pleased to hear that you found your stay enjoyable overall.We look forward to welcoming you back on your next visit to London! Best wishes,Andreea

Dear Stuart,Thank you for sharing your experience with us, and congratulations on your daughter's wedding! We're pleased to hear that you found our location great and our staff very friendly, professional, and attentive. We're also glad that you appreciated the tasteful decoration of our hotel.However, we apologize for the inconvenience you experienced with the sewage smell in your room. We understand that this was not the ideal start to your stay, especially on such an important day. We're grateful for your understanding as our team worked to resolve the issue as quickly as possible and accommodate your needs by moving you to a new suite.Your feedback regarding the initial room is appreciated, and we will investigate the matter further to ensure that similar issues are prevented in the future. It's important to us that all our guests have a comfortable and enjoyable stay, and we regret that we fell short of your expectations in this instance.We're glad to know that despite this issue, you would consider staying with us again. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. Thank you for choosing The Academy.

Dear Gaetan,Thank you for sharing your feedback with us. We are glad to hear that overall, you had a positive experience during your stay.We apologize for any inconvenience caused by the inefficiency of the heating system. Your comfort is important to us, and we appreciate your understanding as we work to address this issue. This has been reported to the appropriate department to address this issue.Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Michael,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's great location.We strive to provide an exceptional experience for all our guests, and we're thrilled that you would consider staying with us again.We look forward to welcoming you back on your next visit!Best regards,FelixDuty ManagerThe Academy Hotel

Dear Kay,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words regarding the comfort of our bed and the cleanliness of our linen and towels.We are sorry to hear about the challenges you experienced with the size of the en suite, as well as the limitations with the air conditioning and the presence of water stains. Your comments have been noted, and we will work diligently to address these issues to ensure a more comfortable experience for our guests in the future.Regarding the pre-authorization of 30 from your credit card, we apologize for any confusion or inconvenience this may have caused. Rest assured, this is a standard procedure in many hotels to cover any potential incidentals. We understand your concerns, and we will review our communication process to ensure that it is clearer for our guests in the future. The pre-authorized amount is automatically released right after the checkout and it takes three to four working days depending on the type of bank you use and the destination as well. We will surely look into this to make sure it is released back to your account.We value your feedback as it helps us to improve our services, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,FelixDuty Manager

Dear Marlise, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team went above and beyond to ensure your comfort. It's wonderful to know that you appreciated the variety and the excellent breakfast offerings. Your kind words about our cozy beds and high-quality linens are greatly valued. We're delighted to have had the opportunity to host you, and we hope to welcome you back for another exceptional stay in the future!Warmest regards,AndreeaDuty Manager

Dear Alison,Thank you so much for your fantastic review! We are delighted to hear that you and your friend enjoyed your stay with us.It warms our hearts to know that our staff's kindness made a positive impression on you. We strive to create a welcoming atmosphere, and it's gratifying to hear that you found our place great.We appreciate your understanding about the size of the rooms and are pleased that the storage options and the ability to stash suitcases downstairs met your needs. It's wonderful to hear that you found the rooms comfy and cozy with generous amenities and decent heat.We're glad you enjoyed our common areas and the respectably stocked bar, providing a welcoming space for relaxation. Knowing that you couldn't imagine a better location is music to our ears.We're also thrilled that you explored the neighborhood and enjoyed the fabulous restaurants around the corner. The positive mention of the bookstore is especially appreciated.Once again, thank you for choosing to stay with us and for taking the time to share your detailed and positive feedback. We hope to welcome you back in the future!Best regards,FelixDuty ManagerThe Academy Hotel

Dear Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fabulous stay at our hotel and that you managed to secure such a great deal on the Bloomsbury Suite during the off-season.We're delighted to know that you found our staff to be prompt, polite, and attentive to your needs throughout your stay. It's our priority to ensure that our guests have a comfortable and enjoyable experience, and we're pleased that we could accommodate your requests efficiently.We're glad you enjoyed the spacious and comfortable room, as well as the tranquil library and other amenities. Your feedback about the breakfast pricing is valuable to us, and we apologize for any confusion caused. We will review our communication to ensure that it is clearer for our guests in the future.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Manuel,Thank you for your fantastic review! We're delighted to hear that you found our staff to be great and our property awesome.It's always our goal to provide exceptional service and a wonderful experience for our guests, and we're thrilled that we succeeded during your stay.We hope to have the pleasure of welcoming you back soon for another enjoyable stay with us.Best regards,FelixThe Academy Hotel

Dear David,Thank you so much for your continued support and for taking the time to leave another glowing review of our hotel.We're thrilled to hear that you consistently experience 5-star accommodation and customer service during your stays with us. Providing exceptional service and accommodations is our top priority, and we're delighted that we continue to meet your expectations.We truly appreciate your loyalty and recommendation. It would be our pleasure to welcome you back for another outstanding stay in the future.Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Hongbing,Thank you for your review! We're glad to hear that you found our location to be very good.We strive to offer our guests a convenient and accessible location to enhance their overall experience. We hope you had a great time exploring the area.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Felix Duty ManagerThe Academy Hotel

Dear Mrs. LindaThank you for choosing to stay with us at The Academy Hotel.We appreciate your positive review of 10/10 and are happy that you had a fantastic time during your stay. We hope to have the chance to welcome you again for another amazing experience.Kind regards,

Dear Alison,Thank you for taking the time to leave such a wonderful review of your stay at our hotel. We're delighted to hear that you enjoyed your time with us and that you found our location, interior, and staff to your satisfaction.Our team takes pride in providing exceptional service, and it's rewarding to hear that their friendliness and helpfulness made a positive impact on your experience.Your feedback is invaluable to us as it helps us maintain our high standards and continually improve. We're glad to have had the opportunity to host you, and we hope to welcome you back for another great experience in the future.Once again, thank you for choosing our hotel, and we look forward to serving you again soon. Your satisfaction is our top priority, and we are committed to providing excellent stays for our guests.Kind regards,FelixDuty ManagerThe Academy Hotel

Dear Catherine,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate your feedback as it helps us improve our services.We're pleased to hear that you found our location convenient and within walking distance of theaters. However, we're sorry to hear that you encountered some issues during your stay, and we sincerely apologize for any inconvenience.Your comments about the basement room, the cleanliness of the carpet, and the steep stairs down to the room and breakfast area are noted. We take your feedback seriously, and we are actively working to address these concerns. We are committed to providing a comfortable and accessible experience for all of our guests, and we will certainly look into ways to make necessary improvements, including the addition of handrails where needed.We understand that you wouldn't classify this as a 5-star hotel based on your experience, and we apologize that we fell short of your expectations. Your feedback is invaluable to us, and it provides us with an opportunity to make necessary changes and ensure that future guests have a more enjoyable stay.We hope that you'll consider staying with us again in the future so that we can demonstrate the improvements we're making. Please don't hesitate to reach out to us directly if you have any further comments or concerns, and we'll do our best to ensure a more comfortable and pleasant experience.Thank you again for choosing our establishment, and we look forward to the chance to serve you better on your next visit.Kind regards,FelixDuty ManagerThe Academy Hotel

Dear Jacqueline,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your detailed review and the time you've taken to provide us with your thoughts.We're delighted to hear that you found our hotel cute and enjoyed its great location near the park, restaurants, and museum. It's rewarding to know that you appreciated the small bottle of wine and the room upgrade once the issue with the VIP perks was resolved. We strive to make every guest's stay special and comfortable.We're glad to hear that you found the breakfast quite nice and enjoyed our lounge areas. The courtyard, while providing a peaceful and comfy space, has given us valuable feedback regarding its cleanliness, and we apologize for the inconvenience you faced. We'll address this issue to ensure a more pleasant experience for our guests.Your feedback is essential to us as it helps us maintain our high standards and make necessary improvements. We appreciate your support and hope you'll consider staying with us again in the future. Please feel free to reach out to us directly if you have any further comments or concerns. We're here to ensure a more enjoyable stay on your next visit.Thank you again for choosing our hotel, and we look forward to the opportunity to serve you better in the future. Your satisfaction is our top priority.Kind regards,FelixDuty ManagerThe Academy Hotel

Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We value all guest comments, as they help us continually improve our services and facilities.I'm truly sorry to hear that your stay was not entirely satisfactory due to the elevator situation and other inconveniences you experienced. Your comfort and safety are our top priorities, and I understand that the 57 steps to your room, along with the stairwell conditions, were challenging, especially with a bad hip. We take your concerns seriously, and I want to address them. We apologize for the lack of an elevator, which can indeed be a hindrance for guests with mobility issues. We are actively exploring options to address this concern. The issues you mentioned about the stairwell are certainly not reflective of our standards, and I assure you that we are working diligently to rectify these maintenance concerns promptly.Your comments regarding the room size, amenities, and soundproofing are appreciated. We will look into these aspects to ensure a more comfortable stay for all our guests.We are pleased to hear that you found our staff to be wonderful and enjoyed our lobby, sitting area, bar, and breakfast. We take pride in our service and the atmosphere we provide in these areas.Once again, we apologize for the inconveniences you faced during your stay, and we hope that you might reconsider staying with us in the future as we work to improve our facilities. If you have any further comments or questions, please don't hesitate to reach out to us directly. We value your feedback and use it to enhance our guest experience.Thank you for choosing us for your recent stay, and we wish you safe travels in your future endeavors.Sincerely,FelixDuty ManagerThe Academy Hotel

Dear Lucy,Thank you for taking the time to share your feedback, though I'm truly sorry to hear that your experience at our property did not meet your expectations. We take all guest comments seriously, as they provide us with valuable insights for improvement.I regret that your stay did not live up to the 5-star experience you anticipated, and I understand that you had several concerns that left you dissatisfied. While you have chosen not to detail the specific issues in your review, your opinion is important to us, and we are committed to making necessary improvements.Our goal is to ensure that every guest enjoys their stay with us, and we are constantly striving to provide exceptional service and accommodations. It's disheartening to hear that we fell short during your visit.If you ever decide to give us another chance in the future, please don't hesitate to reach out to us directly so that we can address your concerns and provide you with a more enjoyable stay. Your comfort and satisfaction are of utmost importance to us.Once again, I apologize for your less-than-satisfactory experience, and we hope to have the opportunity to welcome you back and make amends for any past shortcomings.Sincerely,FelixDuty ManagerThe Academy Hotel

Dear Christie,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay. Our team works hard to provide the best service and accommodations possible. We hope to welcome you back again in the future!Best regards,FelixDuty Manager

Dear Sheik,Thank you for taking the time to share your thoughts on your recent stay at our charming boutique hotel in Bloomsbury. We appreciate your feedback and are delighted to hear that you found our location convenient for exploring Covent Garden and that you enjoyed your stay in our well-appointed rooms.We are sorry to hear about the disturbance caused by the external repairs and the early morning noise. Please accept our sincere apologies for any inconvenience this may have caused you during your stay. We understand that a peaceful environment is crucial for our guests, and we will certainly take steps to minimize any disruption from external work in the future.Your comments are invaluable to us as we continually strive to improve our guest experience. We hope that this isolated incident does not deter you from considering us for your future visits to Bloomsbury, and we would love the opportunity to provide you with a more tranquil stay.Once again, thank you for choosing our hotel, and we look forward to hosting you again in the near future.Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Susan,Thank you so much for taking the time to share your wonderful feedback and for rating our hotel a perfect 10 out of 10! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team strives to provide the highest level of service and comfort to our guests, and it's truly rewarding to know that we met your expectations. Your kind words motivate us to continue delivering exceptional hospitality.We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even more memorable, please don't hesitate to share.Once again, thank you for choosing our hotel, and we can't wait to host you again soon!Warm regards,FelixDuty ManagerThe Academy Hotel

Dear Michael,Thank you for choosing to stay with us and for taking the time to provide a rating for your recent visit. We truly appreciate your positive feedback and are delighted to see that you had a great experience during your stay at our hotel. We are thrilled to know that you enjoyed your time with us and hope to welcome you back in the future for another fantastic stay.Should you need any assistance or have any questions, please don't hesitate to reach out to us. Our team is always here to ensure you have a wonderful and comfortable stay.Thank you once again for your kind rating, and we look forward to hosting you again soon!Best regards,FelixDuty Manager

Dear Sandra,Thank you for taking the time to share your experience with us. We appreciate your feedback and would like to address your concerns. We apologize for any inconvenience caused by the absence of a lift on the top floor. As you mentioned, being an old building, it can be expected to have certain limitations. We understand that it might have been challenging to manage your luggage due to the limited space, and we apologize for the inconvenience caused. We will consider your feedback when making improvements to the room layouts.On a positive note, we are delighted to hear that our hotel's location near tube stations served you well and made it convenient for you to explore Euston Road, New Oxford St, and beyond. We take pride in our staff and are thrilled to hear that you found their service exceptional. We strive to provide a first-class experience to all our guests, and your kind words about our staff's quality and collective cohesion are truly appreciated. We will ensure to pass on your commendation to our team members.Once again, we apologize for any inconveniences faced and thank you for acknowledging the efforts of our staff. We value your feedback, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Mary/Front Desk/The Academy Hotel

Dear Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words and constructive comments.We apologize if our hotel did not meet your expectations in terms of handicap accessibility. We understand the importance of providing accessible facilities for all our guests, and we regret any inconvenience caused. Your feedback is valuable to us, and we will take it into consideration as we work towards improving the accessibility of our property.We are pleased to hear that our staff was helpful in guiding you to your room's location. Our team strives to provide excellent service and ensure that guests have a comfortable stay. We will share your appreciation with our staff members, as it will serve as motivation for them to continue their efforts in assisting our guests.While Townhouse Single may be on the smaller side, we are glad to hear that it was sufficient for your needs as a single traveler. We aim to provide a cozy and functional space for our guests, and your feedback confirms that we are meeting those objectives.Once again, we appreciate your feedback and thank you for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Mary/Front Desk/The Academy Hotel

Dear Mark,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your kind words about our great location, well-maintained property, and plentiful and polite staff. It's wonderful to know that you enjoyed our continental breakfast and found the coffee to be excellent.However, we apologize for any inconvenience caused by the size of the ensuite bathroom in your room. We understand that a spacious and comfortable bathroom is important for a pleasant stay, and we regret if we fell short of your expectations in this regard. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our accommodations.We appreciate your understanding and patience, and we hope that this issue did not significantly impact your overall experience with us. We value your feedback and will review our room layouts to ensure that we provide the best possible amenities for our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Mary/Front Desk/The Academy Hotel

Dear Elizabeth, Thank you for staying at The Academy Hotel and for sharing your valuable feedback.We strive to provide a memorable experience to our guests and I am happy to hear that we have met your expectations, especially the location and breakfast.We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about this.The whole team here at The Academy Hotel looks forward to welcoming you back again very soon.Kind regards,FelixDuty Manager

Dear James, thank you for taking the time and sharing your feedback regarding your stay!We’re glad that we could make your stay fantastic at The Academy and your comments regarding the staff will most definitely be passed on!In regards to our lack of an elevator, we do apologize, however, as this is a historical and protected Georgian Grade II listed building, certain modifications to it are not permitted. We are really very appreciative of your understanding and we're glad to hear that the staff helped you out.We’d be happy to serve you again with the same awesomeness next time you visit us!

Dear Noel,Thank you for staying at The Academy Hotel and for taking the time to leave such lovely feedback. I am happy to hear you have enjoyed and appreciated all the aspects of your stay.Your kind words have been passed on to the entire team. Thank you once again. The whole team here at The Academy Hotel looks forward to welcoming you back again very soon.Kind regards,FelixDuty Manager

Dear Mark,Thank you for staying at The Academy Hotel and for taking the time to leave such lovely and in-depth feedback.I am happy to hear you have enjoyed and appreciated many aspects of your stay such as location, room condition, breakfast, and especially the service received from the team. Your kind words have been passed on to all the entire team.Unfortunately, you are correct in regards to the lack of an elevator. In regards to the absence of one, we do sincerely apologize. As this is a historical and protected Georgian Grade II listed building, certain modifications to it are not permitted to us and it is therefore something that is somewhat out of our hands. We are really very appreciative of your understanding and we're glad to hear that you appreciated the service provided by the staff with your luggage.For any guests with mobility issues, if they can let us know in advance, ideally prior to booking, we can see whether we could accommodate their needs by perhaps arranging a ground floor room for them to help make their stay more comfortable.Thank you once again, your reviews are helpful both to us and to our guests. The whole team here at The Academy Hotel look forward to welcoming you back again very soon.Kind regards,

Dear David,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing The Academy London!All The Best,Mary/Front Desk/The Academy

Dear Sante, Thank you for your review! We're glad to hear that you had a pleasant stay and that our staff was able to make everything easy for you. We take pride in providing our guests with a comfortable and hassle-free experience, and we're happy that we were able to achieve that for you. Our location is also a point of pride for us, as we strive to provide convenient and accessible accommodations for our guests. We hope to have the pleasure of welcoming you back in the future.Warm regards,Andreea - Duty Manager

Dear Finbarr,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing The Academy London!All The Best,Mary/Front Desk/The Academy

Dear Paula,Thank you for staying at the Academy Hotel and taking the time to complete the experience survey. We value your feedback as it helps us to improve our services. We are sorry that we were unable to meet your expectations on this occasion, and we sincerely apologize for any inconvenience this may have caused you. We have noted all of your concerns and have forwarded them to the appropriate department, which is currently working on a solution. Please be assured that occurrences of this nature are uncommon and do not accurately reflect the high standards for which the hotel is known. We do hope to exceed your expectations when next you visit.Kind regards, Mary/Front Desk/The Academy Hotel

Dear Marian, Thank you for staying at the Academy Hotel and taking the time to complete the experience survey. We value your feedback as it helps us to provide excellent service to our Guests. We are thrilled that you enjoyed every aspect of your stay, and we hope to provide you with the same level of awesomeness when next you visit. Your kind words have been passed on to the entire team. Once again thank you for your positive feedback. Kind regards, Mary/Front Desk/The Academy Hotel

Dear Gil,We appreciate you taking the time to share your thoughts on your stay at The Academy Hotel.Your positive feedback is greatly valued and we are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest feels welcomed and well taken care of, and we are glad to see that their efforts were appreciated.Thank you again for your loyalty and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Andreea - Duty Manager

Dear Stacey,Thank you for choosing to stay at The Academy hotel and for your feedback. we are delighted to hear you had a pleasant stay. we hope to exceed your expectation when next you visit. once again we truly appreciate your feedback.Many thanks,Mary/Front desk/The Academy Hotel

Dear David,Thank you for choosing the Academy hotel, we are delighted you had a good stay, and we hope to keep improving our services to exceed our guest's expectations.We are looking forward to welcoming you back soon.Kind regards,Mary/ Front Desk / The Academy Hotel

Dear Vincent James,We appreciate you taking the time to complete the experience survey. We really regret that, in this instance, we were unable to live up to your expectations. The adapter problem has been noted, and a speedy solution will be found.Since you reserved the highest room type, an upgrade was possible. The next time you stay with us, we'd be pleased to recommend nearby tourist attractions to satisfy your wanderlust.Please be advised that customer satisfaction is always our first concern, and we sincerely aim to exceed your expectations the next time.Best wishesRolly/Duty Manager/The Academy Hotel