I arrived into London early and went straight from Heathrow to the Sanderson only expecting to drop of my bags and walk around London in a jet lagged haze till the expected check in time of 3pm. To my surprise Jon at the front desk checked me into my room on my arrival and couldn't have been nicer about it. I used little of the hotel hotel facilities except to use it as a base on my visit to London. My room was alway impeccably clean and filled with lovely high grade toiletries. The room was more than adequate in size for my needs and was filled with the latest technology. The Sanderson wifi was terrifically fast and kept me in contact with family and friends. Upon checking out very early there was no delay and infact Karl the front the receptionist on duty sent me a very nice SMS confirming my payment status. I could not have felt more welcome or at home at the Sanderson and would recommend this hotel to everyone I know wanting to stay in The London SoHo area.
Everything about the hotel was great. The room, the view, the room service and all of the staff were friendly and professional. The Spa/ pool was a different experience all together. It is not part of the hotel but you are privy to a pass if you stay in the hotel. Kids can only use the pool from 9-11 AM. When we arrived, the reception staff practically recoiled at the sight of our two children (both of whom are competent swimmers). I was given the impression that they were tolerated but only just. One of the staff tried to tell us that we could only use the pool with the children at the weekend but the other conceded when we questioned this that they could go within the alotted time all week. When we made it to the pool, despite the surroundings being lovely, we were left disappointed. Despite it being the "family fun' time, we were only allowed access to one lane in the pool which was busy with other parents and their toddlers. there was therefore no opportunity for our kids aged 9 and 7 to really enjoy themselves. We just had to splash about in a corner for a bit before we left. Not great. We didn't go back. Other than that, the hotel staff were great with the kids, the location was good, loads of transport links within easy reach and plenty of shops and eateries nearby. We felt perfectly safe in the surrounding area at night and the area was also spotlessly clean. Great stay but forget the pool if you have kids. The spa staff are up tight and the clientele somewhat aloof.
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