Ratings based on 1,425 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Guernsey

Very convenient hotel to airport

Posted 23-Apr-2015
Pros: Location is excellent
All staff were helpful , Rio very clean and food excellent at dinner.
4 out of 5
Recommended
for Everyone
by A verified traveller

A Very Good Airport Hotel

Posted 22-Apr-2015
Pros: Best choice for Gatwick North Terminal Hotels.
Cons: Bathrooms to be renovated, beds need new mattresses that don't have a waterbed feel and the free WiFi needs to have a much higher speed.
Service was excellent. All Staff encountered were very friendly. My only comments toward improvement of this 5 Star Branded Hotel are for the Bathrooms to be renovated, beds need new mattresses that don't have a waterbed feel and the free WiFi needs to have a much higher speed than the 128 kbps allocation.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Amsterdam

geweldig hotel

Posted 13-Apr-2015
Pros: Zo dicht bij de luchthaven ..
mooie grote en schone kamer. wel te horen is als s,morgens de eerste grote vliegtuigen opstijgen .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Great Hotel

Posted 12-Apr-2015
This is a great hotel with a wonderful staff. The lady who greeted us at check in was fantastic.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom channel islands

Best hotel at Gatwick

Posted 12-Apr-2015
Pros: Location, condition and friendly staff.
Cons: All good
Location: Great for North Terminal
Speedy check in; reasonably priced food in Urban restaurant; comfortable room with very little aircraft noise; free wifi; and great location for North Terminal.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very pleasantly surprised

Posted 06-Apr-2015
The location is very convenient to Gatwick airport. The staff were friendly and professional. The room was small, clean and well maintained. The price was excellent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Trinidad & Tobago

Very convenient!

Posted 06-Apr-2015
This hotel is very convenient for those traveling out of LGW who don't want the hassle of the trip to Gatwick early in the morning. The restaurants are excellent & the service was wonderful. Will do it again
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Apr-2015
Convenient and comfortable place for a layover at LGW
3 out of 5
by A verified travellerfrom uae

Sofitel v Premier Inn

Posted 28-Mar-2015
The most redeeming feature of the hotel is the gantry that runs from the airport that stops you getting wet from the rain. Other than that, the Premier Inn wins every time. Cheaper, cleaner, more comfy bed, better shower, faster wifi. Chinese restaurant was decent, served by authenticly abrupt Hong Kong types. Bar atrocious.
2 out of 5
by A verified travellerfrom UK & USA

Basic Hotel, poor rooms

Posted 25-Mar-2015
Pros: Nothing
Cons: Too much to mention, read general comment
Location: ??
I really do not understand why this hotel has such a high rating. I chose this Hotel as the review seems good, however, the hotel is basic in so many ways. The car park is next to the hotel but you have to walk down the circular road way as there is no stairs to the street that then gets you to the hotel entrance. I had no help offered to help me with my luggage, the front desk was polite and welcoming but thats as good as it gets. The corridors are not clean and smelled, my room was located on the internal atrium of the hotel, no windows, stuffy room with two small single beds. My room seems to pick up all the noise from the other rooms either above or below my floor. The room was not dirty but is was not clean. Internet is extremely slow, they want you to by the upgrade where the speed is faster. I went to eat at the apparently highly rated Gatwick Oriental (according to the front desk), food was average at best. I sat next to an aluminium column that was stained from previous dinners. The aromatic duck was greasy and the worst I have ever tasted. If you ask for water, they will bring you a litrer bottle without asking you if you would like a bottle, a number of people complained about this. I have to say staff where polite but how they get away with serving such food is beyond me. i mentioned the greasy duck but the waiter just apologised. Don't always expect to find great hotels at airports but I am very surprised this hotel is rated so high, it's a 3 out of 5 max