Ratings based on 1,478 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Rooms need upgrading

Posted 21-May-2015
A Luxury Brand with substandard rooms at Gatwick. The sister hotel at Heathrow Airport has the real Sofitel standards of rooms and facility. The Hotel at Gatwick feels like a Novotel instead of a Sofitel. Staff are friendly though.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Johannesburg

Quick walk to North terminal

Posted 19-May-2015
My review might be a bit short as my stay in the hotel was only for sleeping purposes. The staff was excellent, the bar staff was quick with orders and very attentive. I will definitely use again if I have a long stop over. The only bad thing for me was during check in, my booking was hard to find and all extras for being gold expedia member wasn't explained. I will try another VIP+ hotel next time to see if there is any difference in treatment.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ladysmith. BC, Canada

Close to Gatwick

Posted 14-May-2015
Pros: All else was good.
Cons: Just directions to the Hotel from the South terminal.
Location: Not much close by but it is an airport based Hotel sop didn't expect any.
All was good except finding it. Poor directions at terminal.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Tucson, AZ

Avoid room 330 !

Posted 11-May-2015
Location: Perfect for North Terminal departures.
Sofitel is in a perfect location for north Terminal, the Asian meal at Hotel was great, common areas were fine and staff were courteous, however room 330 is small, the bathroom was cramped and situated adjacent to the Monorail. We were kept awake every time the Monorail passed the window, which was often and we were catching a 6.50am flight !! We have stayed many times at Sofitel Hotels in Europe but this stay rates "down the list"
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Portrush NI

Good hotel for overnight at Gatwick

Posted 04-May-2015
Pros: Great location for early morning departure Really comfortable bed Spotless room
Cons: My only real complaint was there was not even so much as a bottle of water or tea and coffee facilities which should be standard in a 4 star hotEl.
Location: It's in the airport the only Hong to do is fly
Arrived late and was leaving again 1st thing the following morning so really just used as a bed for the night. Check in was efficient. Room was spotlessly clean and the free Wi Fi was adequate for my needs.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Businessaufenthalt

Posted 27-Apr-2015
Pros: Nähe zum Flughafen
Cons: Renovation
Location: Nähe zum Flughafen
Das Hotel ist ganz ok, könnte besser sein für den Preis. Das ganze Gebäude ist schon in die Jahre gekommen. Man könnte wieder einmal renovieren.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Guernsey

Very convenient hotel to airport

Posted 23-Apr-2015
Pros: Location is excellent
All staff were helpful , Rio very clean and food excellent at dinner.
4 out of 5
Recommended
for Everyone
by A verified traveller

A Very Good Airport Hotel

Posted 22-Apr-2015
Pros: Best choice for Gatwick North Terminal Hotels.
Cons: Bathrooms to be renovated, beds need new mattresses that don't have a waterbed feel and the free WiFi needs to have a much higher speed.
Service was excellent. All Staff encountered were very friendly. My only comments toward improvement of this 5 Star Branded Hotel are for the Bathrooms to be renovated, beds need new mattresses that don't have a waterbed feel and the free WiFi needs to have a much higher speed than the 128 kbps allocation.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Amsterdam

geweldig hotel

Posted 13-Apr-2015
Pros: Zo dicht bij de luchthaven ..
mooie grote en schone kamer. wel te horen is als s,morgens de eerste grote vliegtuigen opstijgen .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Great Hotel

Posted 12-Apr-2015
This is a great hotel with a wonderful staff. The lady who greeted us at check in was fantastic.