Ratings based on 1,340 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Montenegro

Good location, shame about the bed

Posted 24-Dec-2014
Pros: Location
Cons: Beds?
Great location if flying from either North or South terminal but the bed in our room was so soft and springy that every time one of us moved the other nearly ended up bouncing out of bed. OK if you both kept perfectly still.
3 out of 5
by A verified travellerfrom glasgow

convenient for airport

Posted 24-Dec-2014
Pros: very comfortable hotel, excellent for early flights
Cons: ditch early check in fee
i was not happy about the early check in fee, this is inappropriate in what is, after all, an airport hotel. One is constrained by flight times and so there is no control over check in time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Trinidad,West Indies

Very close to Terminal to travel to West Indies

Posted 05-Dec-2014
Pros: The comfort and cleanliness of the room.
Cons: A wider range of meals for strict vegetarians i.e. meals with no eggs, meat,fish or cheese with animal rennet.
The helpfulness of the staff is always excellent;there are no off days as I have discovered over the years.Regardless of check in time,efficient assistance is always available.
2 out of 5
by A verified travellerfrom England

Nice hotel shame about the service

Posted 04-Dec-2014
Pros: Location, building, room.
Cons: Staff need a kick up the bum and teaching what good service is if they want to charge 12.5% on your bill for it.
Good looking hotel and great location. Room was good though the AC/Heating was a pain to get to warm up the room. The bar is all table service and the service was appalling 10min to get a drink after being told we had to sit a table to get served, ordered food as well which took an age to come, after we finished out main it took an age to be asked if we wanted anything else, after requesting the desert menu it took another 10min for the waiter to bring the menu from the bar 3 metres away, at which point told the waiter we no longer wanted anything but just the bill due to the slow service, and they had the cheek to put on a 12.5% service charge on the bill! Needless to say I declined paying for the service. Going for breakfast wasn't much better, staff came across as arrogant and disinterested. Nice hotel let down by the staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Useful for an early flight from Gatwick

Posted 30-Nov-2014
Easy check in. Good service at restaurant. Comfortable
5 out of 5
Recommended
for Couples
by A verified travellerfrom Bermuda

Clean, very convenient to Gatwick North Terminal b

Posted 08-Nov-2014
Pros: Proximity to North Terminal
Cons: Include Breakfast for a reasonable price.
Location: N/A
Great stay in a very clean room, good choice of restaurants for Dinner but would consider Breakfast very expensive
Comment from Hotel Management
23-Nov-2014 by Guest Relations, Hotel Management
Bonjour, We thank you for posting your comments regarding your most recent stay at the hotel. We were delighted that you were satisfied with the services and facilities that we provide in the hotel. We do have a Breakfast offer available of £13.45 per person upon check-in, I am sorry if you were not offered this at the time of your arrival. We do hope that we may have the pleasure of welcoming you back to Sofitel London Gatwick in the near future. Regards, Sofitel London Gatwick
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Iceland

Excelent airport hotel

Posted 07-Nov-2014
Pros: The bed
Location: North terminal and thus close by for Easyjet
Good hotel connected to the North terminal. Very nice bar and resturant.
Comment from Hotel Management
23-Nov-2014 by Guest Relations, Hotel Management
Bonjour Ragnar, Thank you for your 5-Stars!! We were delighted that you were satisfied with the services and facilities that we provide in the hotel. We do hope that we may have the pleasure of welcoming you back to Sofitel London Gatwick in the near future. Regards, Sofitel London Gatwick
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Nov-2014
Very enjoyable stay.This is not the first time we have overnighted at the Sofitel We will stay again as the hotel is very convenient to overnight for early flights.
Comment from Hotel Management
17-Nov-2014 by Guest Relations, Hotel Management
Bonjour!, Thank you for your feedback regarding your most recent stay at Sofitel London Gatwick, I am delighted that you found our hotel convenient for your requirements. We look forward to welcoming you back here on many future occasions. Sincerely, James Berry General Manager
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Denia, Spain

Excellent access to airport

Posted 06-Nov-2014
Pros: Close to airport
Fast check in. Friendly efficient staff. Room comfortable.
Comment from Hotel Management
23-Nov-2014 by Guest Relations, Hotel Management
Bonjour Yvonne, Thank you for your 5-Stars!! We were delighted that you were satisfied with the services and facilities that we provide in the hotel. We do hope that we may have the pleasure of welcoming you back to Sofitel London Gatwick in the near future. Regards, Sofitel London Gatwick
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, convenient

Posted 04-Nov-2014
Room was too hot, to be comfortable, everything else was excellent.