Ratings based on 1,506 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from scotland

fantastic hotel joined to terminal

Posted 01-Jul-2015
good sized room , very convenient location , one of the comfiest beds ever slept in, staff friendly and helpful, hotel and room very clean, no complaints, would highly recommend
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent for an airport

Posted 01-Jul-2015
Upgrades and discounts were a nice surprise. Nevertheless a bit pricy. The Jamie Oliver cafe at North Terminal offers a decent foodie fix for less if you're watching the pocket.
5 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis

Location! Location! Location !

Posted 01-Jul-2015
Pros: Conveniently located, with easy access to airport, and car rental services.
Cons: It's hard to imagine !
Location: I did not have the opportunity to assess other available resources in the vicinity, and would therefore,be unable to comment on that aspect.
This was an overall positive experience for me. The room facilities were clean, and well maintained. The staff were very accommodating,and helpful with suggestions. I would return for another stay, and perhaps, for a longer period. I give this hotel my highest commendation, and would refer family and friends in the future. Thank you for a very pleasant stay.
5 out of 5
Recommended
for Families
by A verified traveller

Great hotel adjacent to airport.

Posted 29-Jun-2015
We had a very pleasant overnight stay - had a bit of hassle at check-in when the hotel had allocated our 2 rooms on different floors despite a specific request for interconnecting rooms. However the staff handled the situation very calmly and politely and it was resolved within 20 minutes. The bar staff allowed us to use our expedia drinks vouchers at the bar and take the glasses up to the room (handy when travelling with small children). The junior suites are massive and could easily accommodate a family of 5 with tons of luggage. Our kids loved it too. Proximity to airport cannot be beaten. We would definitely stay here again.
1 out of 5
by A verified traveller

general impressions

Posted 25-Jun-2015
Cons: Car park,staff to know rates and PUT SOME WATER IN YOUR ROOMS.
Arrived on a thursday night planning to return 3 days later and stay again-spoke to the doorman when I turned up in the car and asked if there was a carparking deal "yes you can get a better rate tell them at the desk when you check in" Checked in and said would like to leave the car here until we return-was told we do not do a special rate! I said the doorman said you do-oh ok then. Went to room-there was no water and when ordering room service was told they only accept cash or if you did not have cash you would have to go to reception to pre autherise your credit card! Returned after 4 day trip-again no water in the room- checked out and asked for car park ticket to be authorised - curt reply that will be £76.80-I said no it is £60 the special rate-no it is £76.80-no it is £60-oh ok then. The management need to go to the Sifitel in St.James to see how you should treat customers-will not be staying at Sofitel Gatwick again. Ridiculous service
5 out of 5
Recommended
for Everyone
by A verified traveller from Hawaii

Great to be able to walk into from airport. Nice

Posted 21-Jun-2015
Nice to be able to easily walk to from Gatwick north terminal. Good choice of restaurants. Would definitely book again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Always enjoy Sofitel's comfort after flying

Posted 16-Jun-2015
Pros: The comfort of the room, breakfast
Cons: I stayed on the side of the shuttle for the first time and sometimes it was very noisy.
As always I enjoyed my stay at Sofitel including the high energy breakfast that was brought into my room. The receptionist was very friendly and made sure that our paid late check out was worth the extra fee as we checked out at 4 pm.
5 out of 5
Recommended
for Everyone
by A verified traveller from Blairgowrie

So close to Gatwick Terminal.

Posted 15-Jun-2015
Pros: Lovely room so relaxing after late night flight.So easy to find and check-in no problem, with no taxis or transfer issues.
Cons: Food available 24 hours in the bar area?
Location: So good to be close to the terminal and yet easy to get into London by Gatwick Express if expensive for a day trip.
So close to Gatwick Terminal so easy to get into London by Gatwick Express.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Easy peasy

Posted 03-Jun-2015
Pros: Everything
Cons: Nothing
An excellent hotel to stay in the night before a morning flight. The room was wonderful, comfortable and clean. We will do it again.
5 out of 5
Recommended
for Everyone
by A verified traveller from virginia usa

we were flying out of Gatwick to the USA(HOME)

Posted 01-Jun-2015
Pros: it was convenient to Gatwick
Cons: nothing could be improved in my point of view
Location: we didn't go out,once we got to the hotel
the hotel was great ,we walked right into the airport from the hotel didn't have to go outside.