Ratings based on 1,140 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Redhill

Pleasant transition from "busy life" to "holiday"!

Posted 01-Sep-2014
Pros: Location, comfort and quality.
Cons: Nothing that I can think of.
Location: I live nearby so would not use this hotel to tour from! It is great to provide peace and solace before holiday and for easy access to Gatwick!
The convenience from train to hotel, and the ease of getting to North Terminal meant extra rest and sleep that was well needed and the bed ... luxurious comfort. The meal in the Brasserie was good and the little in room extras were appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveller from St Albans

A convenient location for an early morning flight

Posted 30-Aug-2014
Pros: Convenience to the airport terminals.
Cons: An explanation of what the Podium floor is. We always get it wrong in the lift, and we have noticed that many other people do too!
Location: We only use it for the airport.
We always enjoy staying here when we have an early departure from Gatwick. Dinner in the Brasserie makes an excellent start to our holiday.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 30-Aug-2014
Only complaint would be the bed. Not the condition I would expect from the Sofitel
4 out of 5
Recommended
for Everyone
by A verified traveller from Caribbean

Convenient for Gatwick airport

Posted 25-Aug-2014
Pros: Good standard 4 star hotel
Cons: Signs to show where lifts are and signs to show where to find terminal exit and roadway exit
Location: Short walk in an enclosed overhead walkway to reach the north terminal and shuttle to the south terminal at Gatwick
Good standard 4 star hotel. A little pricey but worth it. Rather unusual lobby area a level above the roadway entrance and the lifts are hidden away but otherwise good.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Comfortable airport hotel

Posted 25-Aug-2014
Pros: The room was very comfortable, nice bathroom with the usual complimentary toiletries. The bed was lice an large, comfortable and we slept well.
Cons: Free Wifi would be a nice addition.
Location: Hotel at the terminal is fantastic for an early flight, short walk and you are at check in. Gatwick North Terminal.
We like to stay at the terminal the night before our holiday. It enables me to leave work later than usual and finish all those little jobs that never seem to get done. Then we can relax over a nice meal not having to worry about going to the airport in the morning We were upgraded to a superior room on arrival, a perfect start to our holiday. We were given a free drink in the bar before dinner. We ate in the fabulous Oriental restaurant, menu is a fusion of Asian dishes, from crispy duck to Rendung or Thai curry. Wonderful service we were the last to leave.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge

Very good hotel

Posted 24-Aug-2014
Pros: Extremely helpful staff, very good oriental restaurant, good location, easy to get to.
Cons:
Easy access to north terminal for early morning flights, extremely helpful staff, nice room usual noise problem with any airport hotel, very good restaurant, if not somewhat expensive, this hotel is always our first chioce when staying at Gatwick, overall very pleasant experince.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel at the North Terminal

Posted 23-Aug-2014
Pros: Convenient, crisp and clean
Cons: The Internet service is sadly behind the times
Location: The airport - that's it
The hotel is nicely presented and very convenent for the LGW North Terminal. The basic rooms are quite basic, the more expensive rooms are better appointed. Good LCD Television and other amenities but sadly dated approach to Intnernet connectivity. If the Internet is including in the rate then one is issued a voucher with alphanumeric username and password that can only be used on a single device needs to be entered each time one connects or reconnects. If not pre-purchased in the rate then it is expensive and chargeable for each device. In the room we stayed in there were two power outlets available ti guests one of which was broken.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Island

Very kid friendly in the bar and reception area

Posted 22-Aug-2014
Pros: Friendly clean and comfortable, easy access to Gatwick airport
Cons: Not a lot
Location: Easy access to airport
We were leaving England ,saying goodbye to family and grandchildren and it was very welcoming,porter,reception and bar staff.Restaurant pleasing
4 out of 5
Recommended
for Couples
by A verified traveller from Isle of Man

Perfect when passing through Gatwick airport.

Posted 10-Aug-2014
The rooms are very comfortable and do not have a 'cramped' feel. The mattress is particularly good as is the bed linen. We would always stay here if the rates were reasonable at the time. The only criticism is the price charged for food in the hotel but, the airport facilities are only a short walk away.
5 out of 5
Recommended
for Everyone
by A verified traveller from kent uk

Hotel connected to gatwick north

Posted 05-Aug-2014
Excellent hotel and service. Highly recommend for wheelchair users as concierge will even arrange assistance with airport to get you to your plane with luggage. 5*****.