Ratings based on 1,152 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Easy access to Gatwick North

Posted 13-Sep-2014
Pros: Access to the airport without the noise
Cons: Bigger bar area - getting a seat was like filling dead man's shoes
Location: Good stop-over point
No problems really, but bar area was a bit small for the size of the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location for flight

Posted 11-Sep-2014
Right by North terminal, but 5min tram to the south terminal as well. 3 restaurants on site, tried the Oriental, very good.
5 out of 5
Recommended
for Everyone
by A verified traveller from France

Consistent Quality.

Posted 11-Sep-2014
Pros: See above !!
Cons: More tables at the Brasserie !!
My business requires me to stay at Gatwick at least twice per month for a minimum of an overnight stay, often longer. I have sampled all of the hotel options available to me close to the terminals and I have been staying at the Sofitel consistently 1-3 times per month for more than 3 years. The level of quality and detail at Sofitel Gatwick I feel is just not apparent elsewhere at the airport. The front desk, the rooms and the interaction with the staff is excellent. This is a very busy property, but they manage to keep a level of quality and refinement that I have not seen elsewhere at Gatwick. However, it is probably the quality of the food at The Brasserie restaurant that keeps me coming back...I have spent 30 years in the food industry in the USA & Europe and I am certain that the food experience at The Brasserie is of a level of quality simply not available anywhere else at Gatwick....or in my experience at Heathrow. There is no doubt in my mind that the Brasserie could be placed in Mayfair or any prime West End location and based on the consistent quality of the food and service would be a destination restaurant...it is really top draw. The wait staff are attentive and seem to realize they are are working with a really top Chef and kitchen crew... I highly recommend the Sofitel Gatwick experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bermuda

Excellent Hotel

Posted 09-Sep-2014
Pros: Almost everything.
Cons: The coffee at breakfast always tastes a bit like mud. Breakfast is very expensive but the selection is extensive and the buffet excellent.
Location: The hotel is located in the north terminal and is only a 4 minute walk through the terminal building from arrivals and departures.
Staff are always polite and helpful, the rooms are impeccably clean and the variety of restaurants on offer is pleasing.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent Hotel

Posted 08-Sep-2014
Pros: Very Comfortable bed and excellent amenities
Cons: Hotel was full and all restaurants were over subscribed, couldn't get a table for over 1.5 hours, so used room service instead.
Ideal for airport departure as terminal is just across the road.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Canada

At Gatwick - great for early morning flights!

Posted 06-Sep-2014
Our flight back to Vancouver from London left from Gatwick, and that airport is a taxi ride and a train ride away from the center of the city. We decided to move out to the airport a day ahead as our flight had an early departure time. The Sofitel is modern and very clean with a very professional staff. We appreciated the ease with which we were able to locate it, as signage at the airport leads you right to the front desk! The bed was very comfortable, the wake up call reliable, and we were on our way. Thanks Sofitel. We hope to return another day.
5 out of 5
Recommended
for Couples
by A verified traveller from Jersey

Pre-Holiday stopover

Posted 05-Sep-2014
Pros: The calm atmosphere, the aura of exclusivity, and the superb meal we enjoyed in the restaurant, and the bar area service next morning
Cons: Very little
Location: We just wanted to relax and so this was ideal for us this time - not our first visit and certainly not the last
We arrived from Jersey prior to our holiday in Rhodes, and as usual our stay was relaxing and excellent preparation for the holiday
4 out of 5
Recommended
for Everyone
by A verified traveller from Caribbean

Very Convenient for Gatwick Airport

Posted 03-Sep-2014
Pros: Comfortable clean modern rooms, ease of access to Gatwick airport
Cons: Signage in reception area. Reception is on 1st floor whilst entrance is on ground floor with escalators to reception but inconveniently located lifts
Location: Perfect for to stay overnight ready for an early morning Gatwick flight
Myself and family stay here frequently as it is a good 4 star hotel with comfortable rooms and an elevated tunnel provides easy access to Gatwick North terminal and the shuttle train to the South terminal - so perfect to stay ready for an early morning flight.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel at Gatwick north terminal

Posted 01-Sep-2014
The hotel was well positioned. Room very ordinary with small single beds. Breakfast not available before early flights
5 out of 5
Recommended
for Everyone
by A verified traveller from Redhill

Pleasant transition from "busy life" to "holiday"!

Posted 01-Sep-2014
Pros: Location, comfort and quality.
Cons: Nothing that I can think of.
Location: I live nearby so would not use this hotel to tour from! It is great to provide peace and solace before holiday and for easy access to Gatwick!
The convenience from train to hotel, and the ease of getting to North Terminal meant extra rest and sleep that was well needed and the bed ... luxurious comfort. The meal in the Brasserie was good and the little in room extras were appreciated.