Property entrance
Check availability

Reviews of So Quartier Hotel

3.5 out of 5
So Quartier Hotel
34A-36 Kilburn High road, London, England

Reviews

6.2
Rating 10 - Excellent. 11 out of 113 reviews" "
Rating 8 - Good. 34 out of 113 reviews" "
Rating 6 - Okay. 32 out of 113 reviews" "
Rating 4 - Poor. 17 out of 113 reviews" "
Rating 2 - Terrible. 19 out of 113 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Abdullah

Disliked: Cleanliness
The staff were great. There was problems with the housekeeping... My room was never cleaned...I had to ask the cleaner to change my sheets and towels. Then i cleaned the flat myself.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dysfunctional and Filthy.
this hotel looks nothing like the pics, for starters no lamps on the bedrooms, no microvave nor spoons in the kitchen. the bed was wet, smeelled like mold and pillows were the worse. the tables on the kitchen were filthy and legs were bend. Sink was clogged and shower a bit disfunctional. I know you should not expect a lot for the price but you should expect functionality and cleanliness. def not there.

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nearby station, room not big but enough, staff helpful

8/10 Good

Jr., Cayman Islands

Liked: Staff & service, room comfort
Not bad
A bit of cleanliness would be good but very affordable and great location only downside is the overground noise which is very close

8/10 Good

Sunny

Liked: Cleanliness, staff & service, room comfort
Deceptively delightful
On arrival at the apartment's reception area, we was expecting the apartment to be fairly small. However, we was pleasantly surprised with a not only spacious but we'll decorated apartment. The staff at the recaption desk were helpful and friendly which was also reassuring. The only downside to the apartment was that the double beds was made up of two single beds which lacked comfort to sleep on. In addition to this there is a strict policy about not allowing extra guests to come into the apartment after 12am which lacked convenience for us as a group of friends out for a birthday night out.

4/10 Poor

sad customer, LDN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible staff
The staff were very judgemental of me. Every time I walked in reception asked what room I was staying in and that I'm not allowed guests. The apartment is nothing like the pics. The whole apartment had no where to sit apart from the bed and this is when I booked a "deluxe" apartment. Terrible wouldn't ever come back again

6/10 Okay

Vicky , Cyp

Liked: Cleanliness, staff & service, property conditions & facilities
The apartments are ok
The apartment I got was clean and it looked nice. However, it does need upgrading. The couch in my room was completely torn apart and very uncomfortable to sit on. The mattress on my bed, also needs an upgrade. I would always sink whenever I got into it, and I am very thin! :p some furniture is broken and one of the side lights in my room did not work. The room overall did look nice and the bathroom was clean. The place is located less than 5 mins to the tube, however the lines there aren't the best. You would need about 25mins before you got to the centre. Staff was lovely and always willing to hotel. If they upgraded their furniture, I would be willing to stay here again.
Broken couch in my room

2/10 Terrible

Mr A R Sargant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly Room
My first impressions were that we may have stumbled into a crack den! The entrance hall smelt like someone had a s**t in corner, luckily we were only there one night as it was convenient for work.

6/10 Okay

Emily

Liked: Cleanliness
Good convenient location and place was good, only the sofa let it down in the room as it was very old and in bad condition and terrible to sit on! But would stay again.

6/10 Okay

Verified traveller

Liked: Staff & service
Adequate lodgings
Not quite as luxurious as the photos suggest, but everything was clean and the hotel staff were pleasant and helpful. I stayed in an apartment, which had a kitchen without cutlery, cooking pans, microwave or kettle. But when I asked for a kettle, I got one immediately, and maybe could have asked for the other stuff if I'd wanted it. The hotel is a bit hard to notice at first because it's on a side street, but if you Google map search you can have a look at it and you won't have trouble finding it. And the price, considering London hotel rates, was reasonable.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Over priced one bed ordinary flat.
Not the best one bed flat in Kilburn. I would rather stay in proper hotel than such a block of flats. No doubt you have Tesco and Starbucks next to it but it won't make my future choice.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the centre but convenient and cheap
Maybe not the most desirable area for a London stay but the price was SO reasonable. I had, for a tiny price, what was effectively a London flat! Bed-sitting room, kitchen, bathroom, separate bedroom. The TESCO below the property would allow you to cater cheaply for yourself. NO breakfast offered in the hotel. I felt perfectly safe. Tube stations are SO close, allowing access to central London or wherever you wish.

8/10 Good

Verified traveller

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Terrance

Liked: Staff & service
Good value/ location
Large space Airy/light Helpful desk stAff Close to tube Found great local restaurants

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, room comfort
Not good hotel
Bed was broken. In the hotel they told me that they have another room but more expensive and I have to pay additional if I want this room. When I told that they are joking and I will not pay anything additionall, they went to room to check if bed is really damaged, tried to convince that bed is ok and finally they told that they do not have another free room. They put stone block under bed to fix the bed. Also phone cable was cut so for everything I had to go downstairs to reception (evety time). In bathroom washbasin was blocked and there was used chewing gum on the flow (propably after cleaning person) which I stepped on.

6/10 Okay

Therese

Disliked: Staff & service
Think carefully about this choice.
We have stayed here three times now. Two years ago, the service was better, and the overall standard better. We waited for four hours for our room to be ready, and then were given what seemed to us to be an emergency room, with no sofa, no jug, fridge turned off. Too exhausted to do anything else, but the evening manager told us he would have a better room for us the next day. When we got back after a day out the next day, nothing had been done, we were greeted with Oh, were you unhappy with the room? We explained what had happened, and were given the key to go and check the new room before we moved to it. It was fine, an upgrade on what we had paid for, but we were made feel that it all happened because we had complained about the first room, as opposed to it being offered to us. Good transport facilities or not, we won't be returning to So Quartier. The standard has definitely dropped in two years, and it seems to be running on a patch it up basis.

2/10 Terrible

ndl, toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Live bed bug found
Found 1 live bed bug , mentioned it to the front desk who said thank you but nothing being done. We had to go to front dent desk to ask for toilet paper, who asked for 10 pounds if room to be cleaned before 3 days. Noisy , no AC, hard to sleep in summer. Hotel should not earned 3 star rating. 2 star is more appropriated.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Room not ready/not available for our stay
We arrived to check in at 5pm and were informed there was a maintenance problem with our room and it would not be available for our 2 night stay. This problem had occurred earlier in the day and NO ONE called to inform us, so when we showed up to check in the 2 tired children, we had no accommodations. NO offers were made to remedy the situation. After 10 minutes of discussions, requests for a manager (who never came), we were offered a room in another So Q property quite far away from where we made our reservations. The So Q we stayed at was nice, staff was nice, but the original was ridiculous.

2/10 Terrible

JABLONKA, ISRAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, worst thing at the travel
Horrible hotel 1. No air conditioner 1 ventilator+open window - noise +no electricity 1-2 hours, 3 bed (sofa ) dismantle+ broken windows 2. Wake up 5:30 with light on my face + No cleaning + after big discussion with Juan received clean towels and repair the windows day after (broken windows) + additional ventilator and assure that tomorrow will have cleaning 3. Wake up 5:30 light in face + No cleaning + no windows repair 4. Wake up 5:30 light in the face (no repair windows) Would like to say that Mr Juan lie to me all times, the staff was very polite but nothing was done. We stay the last night because Mr Juan assure me that everything will be repair and the cleaning Summary HORRIBLE MAKE MY TRIP IN LONDO MUCH LESS ENOY
SON ROOM
MY ROOM

6/10 Okay

Adetola

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is just fair and manageable.
the hotel has no micro wave,the sofa was bad with no bed sheets.The washing machine does not spin well.The bed has bed bugs.the staff were quiet helpful and very welcoming.the bathroom and sitting room has good finishing.

6/10 Okay

Azrin, SINGAPORE

Disliked: Cleanliness, room comfort
GOOD LOCATION BUT NOISY ON MAIN ROAD
Location was very good for me. But the noise from the main road at the pb below the hotel was a killer. The hotel has no airconditioning but heater is available. So if you reallly feel hot then you need to get the fan from the reception. But the problem is when you open the windows for ventiliation the noise comes in as well. So if you want some calmness do not get the room on the main road.

8/10 Good

Josh, Bradford

Liked: Cleanliness, staff & service, room comfort
Great location, great service
Good location with easy access to the centre of London without the London centre prices. Apartment needed some maintenance, but it was clean and larger than we expected. Staff were very helpful when we needed help with taxis or needed a different dish to cook with. Sitting right on top of a Tesco made self catering easier.

8/10 Good

Riversong, plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible, spacious, safe and central.
We booked a one bedroom luxury but on arrival was not available. We were given A two bedroom apartment which was actually better as there were three of us... They did offer to upgrade us again the next day but we were very happy with what we had. The apartment was very spacious, clean, a good size bathroom. The staff were very courteous and very willing to ensure we had everything we needed. My daughter who lives on the other part of London stayed with us after the concert and it was really nice that we had the room to accommodate her too. The only very minor observation (and it is not a criticism) is the there were stains on the radiator and one of the canvases was slashed which didn't look nice in the living room. We would not hesitate to recommend this apartments and book again with them. The price is very fair for what we had.

8/10 Good

Neil, Falkirk

Liked: Room comfort
Comfortable stay in large self-catered apartment
Self-catering style apartment - and it was HUGE. To be fair I was upgraded, but the size put many London flats to shame, which made for a very comfortable and relaxing stay.

10/10 Excellent

Mike, Scunthorpe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Apartment
This is in a great location, only 100 metres or so from tube station and excellent value for a stay in London. Two good sized double rooms and a kitchen diner lounge which also had a fold out double bed. Five us stayed in this with two others sharing a 1 bedroom apartment. So good for a group.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay...
The housekeeper was really nice that he/she helped us to wash all the used dishes which we planned to wash after our day tour. The receptionists in the hotel were also nice and willing to help.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Everything was nice. The cleaning staff lost one of my lids on my contact lens case so I was upset about that. Everything else was cool.

6/10 Okay

Andrew, Leicester

Disliked: Property conditions & facilities
Resonable value for money
The hotel had a problem with the room when we arrived due to leaking water. By the time we checked in, there were no other rooms available at the hotel so we were transferred by taxi to a sister hotel ( So, Hammersmith ). This was an apartment which was quite well appointed but smelt like it hadn't been cleaned ... ever. The bathroom was operational but not in a great state of repair. For the price and the fact it was just 1 night, the apartment was OK - can't imagine staying here for any longer.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place stay here often

10/10 Excellent

jodie, basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosy and warm just like home
very pleasent

6/10 Okay

richard

2/10 Terrible

Arindom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not stay here for free next time.

6/10 Okay

Rodrigo, Santiago

Disliked: Property conditions & facilities, room comfort
Very good location, very good size of apartments, bathrooms just remodeled nice and clean, Very poor furniture and decoration.

10/10 Excellent

Fatmata Claire, Freetown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a home away from home
It was a wonderful and nice experience. The staff were exceptionally helpful.

2/10 Terrible

Ozge Cicek, Turkey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
INSECTS
You should remove SO Quartier from your offerings. This hotel turned our holiday in a nightmare. The rooms were totally dirty and in our beds there were INSECTS which can definitely cause damage in human body. These insects bit my father while he was sleeping. This hotel is totally failure.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place for anyone
This was by far the worst lodging I have ever experienced. Aside from the one pleasant female that worked mornings. The rest of the staff was fairly rude and unaccommodating. They state that if you need anything, don't hesitate to ask the front desk. My wife asked for an adapter (which they advertise having) and the guy at the front desk made no attempt to look and told her, no I don't think we have any. The first room we stayed in had the floors completely peeling up and rotted. It was disgusting and we wouldn't go bare foot. The shower went cold within a minute and we had a family of 5 staying there. The room is literally within 100 feet of a 4 line train system. Very loud every 5-10 minutes. We asked for a new room after the first night away from the tracks, unfortunately that would mean being on the sunny side where a couple from Kenya said the heat was unbearable. So, we took another room on the tracks. Furnishings are pressboard, low quality, facility carpets are dirty and old. Whole room is laminate flooring. In the second room, although the floor was intact, the fire alarms were hanging from their wires. The TV cable was barely connected(actually broken) so we had to push it in tight and angle to TV to hold it in place. All in all it is a slum and to call it a luxury apartment is to insult those that are. For $400+ a night we should have had a much better experience. Shame on Expedia and the hotel for misrepresenting this property. The town is rundown-far also.

6/10 Okay

Edward, Abuja

Good location
Well located on kilburn high street. With access to 2 train stations - kilburn park and kilburn high street overhead. The hotel is abit dated and there was no living room furniture and no remote control for the TV in my apartment. However, the room and the bathroom very very clean.

6/10 Okay

Verified traveller

Average
Average

8/10 Good

Bev, Toronto

Liked: Staff & service, property conditions & facilities
Easy access to transportation.Tube, bus,overground
Good for a group. Not luxurious. Prepared breakfast and snacks, tea, coffee in room.

2/10 Terrible

STACYANN, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
The sheets had hair all over them when we arrived. The room weren't kept up and cleaned daily. I had to go down to the reception desk to ask for toilet paper which is essential and staff should make sure that was available daily. On the last night I went to ask for toilet paper and staff told me there wasn't any. Who runs that type of business and don't have something as essential as toilet paper or even utter the word "I'm sorry, but we ran out of toilet paper". So now I paid my money to stay at this place and had go out in the middle of the night to try to find toilet paper. I was very disappointed with this apartment. Will never, ever do it again. Another thing was that with my booking, my credit was supposed to be charged the day I checked. These people charged my credit card in full 3 weeks prior to me arriving in the country and checking in.

8/10 Good

Christopher, seaford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day sya for 4 friends
great value for central london

2/10 Terrible

ben, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities
poor
never usually leave feedback/reviews but this place was poor. booked thinking the gym was on site and was free, its not and it didn't say (surcharge) in the usual way. Hot towel retail didn't work at all, couldn't shower as tap handle kept coming off, very slippy floors, no hairdryers stuff a bit!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
This room was nothing like what I saw on the web site. The hotel was hard to find because it was off an alley way. The heat would not turn off so my room was miserabley hit the whole night and I saw a roach crawling on the floor. Needless to saw we got up first thing and checked out... I would not recommend this hotel to anyone!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very averate
No one on the desk when we arrived. But very nice guy when he turned up. Room was very tired. The bathroom hadn't been cleaned (nasty). The TV didn't really work and the blinds were pretty broken. All in all cheap tired and nasty.

2/10 Terrible

louise, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I have ever stayed in!!
This is the worst place I have ever stayed in. Even after 2 room moves, the state of disrepair and ground-in dirt in each room was appalling. The blinds were broken (asked for them to be fixed twice), there was large gaps (filled with dirt) in the floorboards, mould on the glasses, no saucepans (meant to be a fully fitted kitchen) and frayed carpets and dirt in most of the communal areas. The worst bit though was the absolute rudeness of the Manager on duty. His name was Chadi and honestly, he should simply not be in the hospitality industry whatsoever. I would NOT recommend staying here. There are far nicer places to stay in London for much cheaper too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Madeleine, Cambridge

Disliked: Staff & service, property conditions & facilities, room comfort
Very average, nothing special
The room was very basic, and the blinds were falling apart so you couldn't block out the sunlight in the morning. Location is ok as it is quite central but the area itself is not that nice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel with guests in mind.
We had stay in a few hotels before with similar price range. I must say this is the best yet.it was clean,comfortable and friendly.All the bus,tube,are within three walking distance from the hotel.Value for money, we had mark this for return visit.

10/10 Excellent

leah, stroud

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit grubby and tired but good location
Great location but rooms very tired and quite grubby. Should be cheaper given the standard of the rooms