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Reviews of Regency House

3 out of 5
Regency House
71 Gower Street, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 308 out of 1000 reviews" "
Rating 8 - Good. 453 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Paolo

Liked: Cleanliness
good location near UCL / Birbeck / Tottenham ct rd. However my "superior" room turned out to be in the basement, allegedly with access to "patio". Said patio is actually the bottom of a pit surrounded by walls and room windows (granted, with a view of the sky) -- and the access was obstructed by housekeeping bags until the cleaning staff letf for the the day at 6pm. Overall, less than impressed.
Stayed 1 night in Apr 2024
Response from Regency House Hotel on 23 Apr 2024
Thank you for staying with us. We are disappointed to hear that your experience was not an entirely positive one. If you'd be willing to provide more feedback, please get in touch. We hope to see you again. Kind Regards, Regency House Hotel.

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay. Location was great. Breakfast could be improved but I really appreciate the hot chocolate drink :)
Stayed 2 nights in Apr 2024
Response from Regency House Hotel on 23 Apr 2024
Thank you for such a kind review! We are glad you enjoyed your stay with us and hope to see you again. Kind Regards, Regency House Hotel.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regency House Hotel on 12 Apr 2024
Thank you for your review!

8/10 Good

Richard, Sheffield

Very helpful reception staff and breakfast staff Room small but convenient Perfect for an overnight near the Eurostar terminal
Stayed 1 night in Mar 2024
Response from Regency House Hotel on 8 Apr 2024
Thank you for the kind words about your stay with us! we hope to see you again soon!

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great area and a hotel with such character. Staff were helpful and polite and our room looked as expected from photos. No frills, but sensible and totally acceptable. Just steps from coffee shop and book shop, very walkable, intellectual area of London. Perfect for those wanting to visit the British Library or British Museum. No elevator/lift so stairs may be a challenge.
Stayed 1 night in Mar 2024
Response from Regency House Hotel on 1 Apr 2024
Thank you for the kind review! We hope you visit again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
A great, basic, clean and convenient place to stay. No lift, so the elderly or those with physical limitations ought to be aware. We stayed on the top floor and it was quite a hike to schlep everything upstairs. The check in lady, a lovely and effervescent Glaswegian woman, couldn’t have been nicer. Just lovely. One thing they should do here is give guests two sets of keys in case they wish to split up and explore. There is only reception staff present during the day and a key is required to get in the front door after 6pm. This is a basic amenity that would make life infinitely easier for guests of this hotel.
Stayed 1 night in Mar 2024
Response from Regency House Hotel on 8 Apr 2024
Thank you for your response and we hope to see you again soon!

2/10 Terrible

Maria Pia

Disliked: Amenities
Terrible condition of the building and rooms. Everything is old (as in in very bad condition not as in antique) and dirty.
Stayed 3 nights in Mar 2024
Response from Regency House Hotel on 21 Mar 2024
Thank you for staying at Regency House Hotel, I’m so sorry your recent visit with us didn’t meet our usual standards, please know we have taken your review seriously we have taken action to rectify the issue. If you'd be willing to provide more feedback, please get in touch. Kind Regards, Regency House Hotel.

4/10 Poor

Maria Pia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!! I have never seen dirtier carpets in my life. Wallpaper peeling off walls. Carpets have tears in them. Breakfast is very limited. Space is so small (even for European standards). Staff is not corteous at all. Closed and staff leaves at 6pm. If you need anything you need to call sister property and go there (8' walk).
Stayed 3 nights in Mar 2024

8/10 Good

Pui

Travelled with family and small children
Liked: Cleanliness, staff & service
I like the location of the hotel. It’s very convenient & accessible to all buses / underground-tubes. The negative part was the thin wall of the rooms. I can hear people talking & disrupting my sleep. That’s also including the squeaky noise floors from above my room & the floors from my room.
Stayed 7 nights in Feb 2024
Response from Regency House Hotel on 8 Mar 2024
Thank you for staying with us! Thank you for letting us know how we can improve. We hope to see you again soon. Kind Regards, Regency House Hotel.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok - no reason to be unhappy
Stayed 1 night in Feb 2024
Response from Regency House Hotel on 8 Mar 2024
Thank you for the review! We are glad you enjoyed your stay with us and hope to see you again. Kind Regards, Regency House Hotel.

10/10 Excellent

Russell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our room was quite small it was adequate for our family. The breakfast was very good with a good choice. The staff were very helpful and knowledgeable. They moved things around so we could stay there and not be moved to the apartments. Overall a good experience. Communication from the front desk is excellent
Stayed 1 night in Dec 2023

2/10 Terrible

Yui

Disliked: Cleanliness, amenities, property conditions & facilities
BED BUGS!!!
Stayed 1 night in Dec 2023

2/10 Terrible

Carys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value brilliant position easy access to the west end
Stayed 3 nights in Dec 2023

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Budget hotel in close walkable distance to theatre centre of London. Breakfast was a lot better than expected!
Stayed 1 night in Dec 2023

8/10 Good

Machala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed Bugs Bite - Look Elsewhere
Great location, great breakfast… Shame about the bed bug infestation!
Stayed 5 nights in Nov 2023

8/10 Good

Dorottya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Caroline

Liked: Staff & service
Disliked: Cleanliness
The receptionist welcome was warm and friendly and the breakfast was tasty. The interior of the room let it down and was unacceptable; peeling wallpaper & plaster, the bathroom bin was not emptied, carpet wet in areas, dusty/dirty surfaces. These can be rectified quite simply.
Stayed 1 night in Dec 2023

2/10 Terrible

Luis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator and the room given was on the last floor. This is closer to a dorm room than a hotel. You need to specify this.
Stayed 1 night in Nov 2023

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Nov 2023

2/10 Terrible

Jessica

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Its a shame the staff have to be the face of this establishment. The property needs a revival more than a refurbishment. We were not too fussed about the condition of the out-dated decor. However, there was the unpleasant discovery of bed bugs infesting not only the bed or our room, but the whole hotel. We saw them crawling all around the lobby too while we waited for the night manager of the sister hotel, as he allowed us to change rooms but he gave us time to check the room first. We did not take long in discovering more of these biters. So, the night manager took us to the sister location and cared for us for 4 hours as we and he tried to relocate us to a new hotel. We gave Hotels.com/Expedia this 4 hour chance to prove their professionalism. We were soon disappointed and stressed due to fatigue when it was closely approaching 4am. We fortunately had this night manager go above and beyond (he ran around the proximity for accommodation available in other hotels). He could not have been more caring than what was required of him. Again, the colleagues of these establishments need praising and serious support from the owners. As they should not have to deal with this nightmare. Not to mention that hotels.com must be either ignorant to the reviews or are not reviewing these locations properly.
Stayed 2 nights in Nov 2023

6/10 Okay

Sue

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location and staff were friendly but hotel is tired and room/ensuite were tiny. Wallpaper peeling in places, bed frame too big for mattress, some of fittings broken. Wouldn't choose to stay at the hotel again.
Stayed 3 nights in Nov 2023

8/10 Good

Clemir Amelio

Travelled with partner
Liked: Cleanliness, staff & service
Due to works didn't stay in regent house, my booking was changed to a studio flat, was pretty fine, London Standard, old type, no lift, stairs. Location great, walking distance to centre
Stayed 3 nights in Nov 2023

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfect for what we wanted and the price. Hotel very tired could do with some TLC, however beds and bathroom very clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Michele

Travelled with family
After securing a reservation 5 months in advance, the property management decided to switch my party to another location due to "Operational Reasons" two days prior to our arrival. Studios2Let were very professional and accommodating, however, the rooms were right on the street, bottom level with so much noise no sleep was inevitable. Regency House attempted to be accommodating, but as I frequently travel to the UK, I will not look toward Regency House for accommodations.
Stayed 8 nights in Nov 2023

10/10 Excellent

Terence

Stayed 1 night in Nov 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Cold but comfortable stay close to Eurostar
Walked 2 km to pick up the key when we arrived at 10 pm then descended to a small but clean and tidy room in the basement. Very quiet but cold with no heat. Good breakfast and good coffee. Room had mwave, fridge and no room to swing a cat so leave your pets at home
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient place to stay. Clean, comfortable, very friendly and helpful staff, good value for money. Will definitely stay here again and will recommend to others.
Stayed 1 night in Oct 2023
Response from Yusuf on 4 Nov 2023
Thank you for your comments.Regards

4/10 Poor

Mohamed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bad Experience at the hotel.
This is not a hotel rather a bed & breakfast place. Though they say no check in after 7 pm and if you come late then you have to walk to their sister hotel which is about 15 minutes walk. We arrived at 6 PM there was no one to hand over keys. We had to climb 6 stories to get to our room. There is no lift/ elevator.
Stayed 2 nights in Oct 2023
Response from Yusuf on 4 Nov 2023
Thank you for your comments.Regards

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Lady at reception was wonderful and breakfast was very good and staff also very good...only complaint was the bed was very uncomfortable in room in the basement....bed defo needs upgrading...apart from that all good
Stayed 1 night in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

4/10 Poor

Kathryn

Stayed 1 night in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A conveniently located budget hotel in the heart of London. Close to Euston railway station. Staff very pleasant and helpful. Breakfast included 😋. Would definitely use again ideal for a short break in the Capital.
Stayed 1 night in Oct 2023
Response from Yusuf on 4 Nov 2023
Thank you for your comments.Regards

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay to watch a show. So close to everything. Will be booking again in the future. Only downside was coldness in the room. No heating
Stayed 1 night in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

Selim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast, helpful staff, short distance to underground and oxford street
Stayed 3 nights in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a very good weekend break. Room was comfortable but there didn’t appear to be a socket for one of the bedside lights. Full English breakfast was very good - but space was limited if several families wanted to eat at the same time. Access to public transport was easy and convenient. We would be happy to book there again.
Stayed 2 nights in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

Carl Axel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show Break
The room was a bit tired but clean and ticked all the boxes and close to amenities. Staff very friendly, breakfast excellent. Lovely outdoor space to enjoy a tea or coffee. Would book again
Stayed 4 nights in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

2/10 Terrible

Karoliina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS IN FAMILYROOM 1! DO NOT STAY IN THIS HOTEL, THEY DO NOTHING TO RHIS MATTER. Our holiday had an terrible end as we stayed our last night in this hotel. Room was outdated and the bathroom tab kept leaking water. The worst nightmare was to discover in the morning that we had been bitten by bed bugs during the night. I even cought one on video in the morning. I informed the receptionist and he said he was sorry. He ended up ringing the manager and we did get refund of the room. But what I’m most terrified is that they did not tell other guests, for them to be extra careful with luggage and clothes, to not spread them. There must be bed bugs in other rooms as well. They did not call the pest control either! This is not the receptionist fault but very bad management! DO NOT STAY IN THIS HOTEL!
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

4/10 Poor

christopher

Disliked: Cleanliness, property conditions & facilities
Bedbugs. Having seen previous reviews mentioning bedbugs, I specifically asked the receptionist to assure me that the room I was staying in, room 17, on the third floor, did not have bedbugs. He said that room was fine. In the night I found a bedbug, which I squashed...in the morning I told the receptionist, who said, I am so so sorry, how horrible, I thought they were only in the ground floor rooms. Management is aware, he added. It's not good. I won't stay there again, and I wouldn't recommend it to anyone.
Stayed 1 night in Oct 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

6/10 Okay

Malinda

Liked: Cleanliness, staff & service
The room pictured is no where close to the room we received. Ours was in the basement, very dark, did not have a fireplace or high ceilings as pictured and there was hardly any room to get in or out of our bed. Our checkin agent was helpful which was very much appreciated.
Stayed 1 night in Sep 2023
Response from Yusuf on 28 Oct 2023
Thank you for your comments.Regards

8/10 Good

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Comfortable bed and very clean. Excellent cooked breakfast. Not much natural light in basement room but we coped.
Stayed 1 night in Sep 2023
Response from Miro - Regency house on 29 Sept 2023
Dear Gaynor, Thank you very much indeed for staying with us and taking the time to review Regency House hotel. Your feedback is very important for us.We were thrilled to read you enjoyed your clean, comfortable, lovely room and excellent cooked breakfast.We look forward to welcoming you back in not-so-distant future, and please write us if we can assist you.Wish you a wonderful day.Kind regards,

2/10 Terrible

Edward

Disliked: Staff & service, property conditions & facilities
Terrible experience with bed bugs. I stayed for two nights, experienced hives. Initially I thought I was allergic to something. Second night, I found several bed bugs, 3 big ones, more than 10. Awful even think about it.
Stayed 2 nights in Sep 2023
Response from Reception team on 29 Sept 2023
Dear Edward,We sincerely apologise and deeply sorry about your experience. The hotel management is doing their very best to resolve the issue, and should be resolved very soon.Once again very sorry!Kind regards,

6/10 Okay

HEATHER

Travelled with family
We chose this hotel for its nearness to Euston Station. There is no luggage lift or porter assistance for suitcases. Breakfast was very good and the breakfast staff were delightful. All else was average.
Stayed 1 night in Sep 2023
Response from Miro - Reception on 29 Sept 2023
Dear Heather,We sincerely apologise we do not have lift in the hotel, on the other hand we were pleased to reed you enjoyed the freshly-cooked breakfast and were happy with the location.Thank you very much indeed for taking the time to review Regency House hotel. Kindest regards,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities
Friendly staff. Very clean rooms although small, but not unexpected for London. Could do with an update as regards decor, furniture etc
Stayed 2 nights in Sep 2023
Response from Reception team on 29 Sept 2023
Dear Sandra,We were thrilled to read you enjoyed the friendly guest service, and clean rooms.Lovely to have met everyone from your party and look forward to welcoming you back in not-so-distant future. Kind regards,

6/10 Okay

MIKE, palm coast

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Graphite! You use it in your locks occasionally and your locks won’t stick and keys don’t get bent. Yes you gave us a bent key that stuck and your staff knew and you wouldn’t replace it. How cheap are u ? ?? It’s the little things that make a place total junk. Otherwise very cool and nice place to stay out of main traffic lanes but still close. Graphite all your locks including front door , yes it was sticky too and get a new key for # 10 , it shouldn’t cost you more than $10 to fix it. If that breaks you get out of the business
Response from Reception team on 26 Sept 2023
Dear Mike, Lovely to have met you and thank you very much for staying with us.We sincerely apologise about the bended key, a new key has been ordered, and since is a secure key it takes a little longer to manufacture. We look forward to welcoming you back in not so distant future, and please write us if we can assist you.Kind regards,

2/10 Terrible

Lisa

Stayed 3 nights in Sep 2023

8/10 Good

Vincent

Stayed 4 nights in Sep 2023
Response from Reception team on 26 Sept 2023
Dear Vincent, Thank you very much indeed for staying with us and taking the time to review Regency House hotel.We highly appreciate you time and we were pleased to have you as our guest.Kind regards,

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and value for money
Comfortable room, breakfast didn’t have a lot of choice but still had more than enough. Rooms were simple but comfortable, water pressure wasn’t amazing but enough to have a shower, there was a fridge freezer, microwave and kettle in the room so if your staying for a longer period of time works well.
Stayed 1 night in Sep 2023
Response from Reception team on 26 Sept 2023
Dear Aimee, Lovely to have met all of your party and tank you for taking the time to write a review.We were thrilled to read you enjoyed your comfortable clean room, and stay with us. Wish you a wonderful day.Kind regards,