Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.7 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 08-Feb-2015
Great hotel, free fast wifi, great rooms, amazing shower.
5 out of 5
Recommended
for Everyone
by A verified traveller

An Excellent Hotel and Staff

Posted 04-Feb-2015
Hotel was beautiful, rooms were luxurious and spotless, staff were friendly and helpful. Couldn't ask for more, value for money.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom maui hawaii

Fantastic modern and spacious hotel

Posted 19-Jan-2015
Wonderful stay at an awesome hotel very convenient to public transportation Bus 170 picks up at hotel and is a 15 minute ride to victoria station which is downtown London
5 out of 5
Recommended
for Everyone
by A verified traveller

Short Stay

Posted 19-May-2014
Stayed for one night in a superior room with partial river view. Nice room, partial view as advertised, comfortable bed, great shower. Everything you'd need for a decent stay
5 out of 5
Recommended
for Couples
by A verified traveller

well situated london hotel

Posted 17-May-2014
Pros: Helpful staff and great bedroom
Location: the 170 bus stopped outside the Hotel and in 20 mins we were at Victoria.
A warm welcome and friendly staff got us off to a good start.We arrived by car and soon had the car valet parked.We were given a room upgrade which was a large room with a most spacious bathroom.It is so good to stay in a modern well appointed hotel rather than many of the tired conversions.Breakfast was excellent lots of fresh fruit.The restaurant is by the river so on a sunny morning it was a great place to start the day.
5 out of 5
Recommended
for Everyone
by A verified traveller

Just perfect!

Posted 07-May-2014
Pros: The upgrade, the rooms were lovely, the view and the room service
Cons: It exceeded our expectations
I booked my family to stay for the night of my wedding and they loved it! They upgrade them to a decadent two floor spacious appartment, the views were stunning, the apartment was absolutely beautiful and made this time with my family very special. We also ordered room service, which was delicious. Highly recommend this hotel and will use it for all future guests coming to visit
5 out of 5
Recommended
for Everyone
by magz

Fabulous modern hotel.

Posted 04-May-2014
Pros: Everything
Cons: I am sure the couple of things that I pointed out at the time were dealt with.
Location: We went to a great Pizza place and then on to The Grand for a Comedy evening then disco. Beautiful Victorian theatre and great comedy acts.
This was a great hotel where the staff couldn't do enough for you. We booked two double rooms, one for two nights and one for three nights. We were give an upgrade for our two nights. The couple of things I needed to point out about the room were dealt with instantly by a manager. The Banyan restaurant is Indo-Chinese and was one of the best meals we have had for a while and all the food is half price if you are staying in the hotel! It also overlooks the Thames. We were also treated to a trip onto the roof to overlook the London skyline which was fantastic. We used the great spa and three of our party had spa treatments which were very reasonably priced. We stay in London now and again and this an hotel which we would definately go back to - and soon. Thank You all the staff.
5 out of 5
Recommended
for Everyone
by Polly Manc.from Manchester

South Bank Nice Hotel

Posted 23-Apr-2014
Good location on River Thames South Bank. Lovely fresh breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Anniversary Weekend Away

Posted 22-Apr-2014
Pros: Spa and gym facilities
Cons: Car space when arriving at the hotel.
Location: London Eye, Westfield shopping centre, Thames boat ride, many restaurants
Very relaxing and welcoming, both my partner and I enjoyed our stay.
3 out of 5
by leon

Disappointing. Could be much better!

Posted 21-Apr-2014
Given this is a five star hotel I expected far more. My wife and I were really disappointed with our stay here. Rooms are really well decorated however I didn't think they were well serviced or maintained, could have done with a vacuum and a number of fixes to items in our room were a little bit poor. Also, on checking in we weren't told that our bath/jacuzzi was out of order. This was eventually compensated with free breakfast for our two night stay but we had to push to get this. The signage in and around the hotel is extremely tacky and doesn't seem to be of a high enough standard for a five star place ie: laminated pieces of A4 printed off on a normal PC printer. Some of these things are small items but when you pay a lot for a weekend at what is meant to be a really good hotel these things do bug me.