Ratings based on 1,542 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Close to the airport

Posted 03-Mar-2015
Close to the airport, excellent for early morning flights
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brighton UK

Good Hotel Close To Heathrow

Posted 28-Feb-2015
Pros: Everything
Cons: Nothing
Location: Close to Heathrow Airport
Excellent staff, facilities, our room was clean and comfortable. The breakfast was excellent. Good value for mney.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Great Hotel for an overnight stop

Posted 23-Feb-2015
Very convenient location hoper bus from terminal to hotel door ran on time. I was in London for business and only stayed overnight. The hotel staff could not have been more professional and approachable. Dinner and breakfast were both delivered quickly and food was of excellent quality. On departure the receptionist could not be more helpful and was very efficient at closing my bill and even hold the hotel hopper bus so I did not have anther 30 minute wait.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ATL

Perfect peace and quiet and comfort post flight

Posted 18-Feb-2015
Everything was perfect with my stay. I enjoyed the restaurants in the hotel and had a great sleep after a long international flight.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing staff and comfy room

Posted 16-Feb-2015
Staff were very friendly and helpful. One of the nicest hotels I've been to in the UK. Definately going back
4 out of 5
Recommended
for Couples
by A verified traveller

Ideale Anbindung zum Flughafen und Zentrum

Posted 02-Feb-2015
Die Anbindung zum Flughafen und zum öffentlichen Nahverkehr sind optimal. Kostenloser Bustransfer vom Hotel (Harlington Corner, 2min Fußweg) zur Underground-Station Hatton Cross (8min Busfahrt) und von dort ist man recht sehr schnell im Zentrum. Das Hotel ist für einen Kurztrip oder eine Übernachtung bei einem Zwischenstop ok. Der Service ist in Ordnung, allerdings könnte der Service und das Angebot beim Frühstück etwas besser sein.
4 out of 5
Recommended
for Everyone
by A verified traveller

Airport hotel close to terminals 1 2 3

Posted 28-Jan-2015
Pros: Comfortable bed.
Cons: Pricing of food.
Location: Airport! Not much else!
Room and bed were good, bathroom good. The temperature gauge didn't seem to work but didn't need changing so not a problem. The food in the hotel seemed expensive though - captive audience that close to the airport and my pizza had a fairly soggy base .
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Baltimore

Close to airport, clean adequate amenities.

Posted 26-Jan-2015
Pros: Pricing
I was pleasantly gratified that the hotel met all expectations considering the reasonable price.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom california

Vegas-like exterior but elegant inside

Posted 20-Jan-2015
Pros: Pretty rooms, nice staff in general, elegant lobby and restaurant.
Cons: Front desk training and oversight.
Location: easy access to Heathrow.
Attractive room, minor problems solved immediately, however front desk staff poorly trained and not helpful. Upon check in I was not informed of a couple of problems with my room, including that the television did not work, and particularly upsetting was that I agreed during check-in to put the next morning's airport shuttle fare on my credit card, , since I had no pounds, then in the rushed morning found they did not actually put it on my card and I was denied boarding without proof of purchase. I had no British pounds, and repeatedly pleaded with the front desk to simply put it on my card immediately to correct their mistake but they refused, saying I had already checked out, seemingly unperturbed that I would not be able to board the bus with no cash. I would have missed my flight had the nice bus driver not decided to waive the 4 pound fare, which the concierge and front desk staff could not bring themselves to cover. Lousy way to treat a hotel guest.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wales

Overnight stay

Posted 19-Jan-2015
Pros: Only stayed one night - but wouldn't hesitate to go back.
Cons: Nothing
Location: N/a
Lovely hotel -staff very helpful. Would highly recommend.