Ratings based on 811 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom USA

Nice, quiet hotel near beautiful park

Posted 19-May-2015
We enjoyed our stay at Pestana Chelsea Bridge. The hotel is very nice. The staff were polite and professional. Check-in was easy. The room was in get condition and seemed quite new. They had all the necessary amenities. A separate shower and a bathtub was a nice feature. The room was quite large and comfortable. The spa is a nice feature after a very long travel day from the U.S. If they had a hot tub in the spa it would have been even nicer. The hotel is directly across for the beautiful Battersea Park which is lovely to stroll around. There are buses across the street that go to Sloane Square where the closest tube station is. It isn't the easiest location to get to and from but consequently it is quieter and not as many tourists.
4 out of 5
Recommended
for Everyone
by A verified traveller

Gute Lage für Unternehmungen im Westen der Stadt;

Posted 18-May-2015
London-Tripp mit 14 jähriger Tochter; Sightseeing und Shopping;
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 17-May-2015
É um bom hotel para estadia a negócios, existem apenas dois pontos negativos: café da manhã básico e caro (15,50 libras) + distância dos principais pontos turistícos.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2015
It could be excellent, but: a) they assigned us a room for people with mobility restrictions (not our case), which was not functional. After our complaint, they immediately changed to a regular room; b) the room is not dark enough at night (light from outside).
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 04-May-2015
Very clean rooms, nice spa area and friendly personnel. Battersea park at River Thames is just across the street and great for a walk or even sports. 10-15 minutes walk to beautiful Chelsea with nice bars and restaurants. For further distances 4 bus lines very close to the hotel.
Comment from Hotel Management
14-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to share your experience online. I am pleased to hear that you had an enjoyable stay, as well as for these positive comments about our rooms, Spa and especially our staff. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. Also, your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London – we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward to hearing from you and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Preston

good hotel, perhaps too far out from the centre

Posted 29-Apr-2015
Pros: Rooms and food
Lovely room, excellent food (had full breakfast and one evening meal). Only drawback is the location, not very near to underground. We like walking so walked into the city, but it did take quite some time!
Comment from Hotel Management
14-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Janet, thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa as well as taking time to give us your review. I am pleased to hear that you had an enjoyable stay with us, as well as hearing these positive comments about our food and rooms, it is much appreciated. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. We have a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. I look forward to welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom COLOMBIA

TWO STAYS IN 10 DAYS

Posted 27-Apr-2015
Pros: NEW BUILDING ,W ELL KEPT, RESTAURANT STAFF AND FOOD EXCELENT, POOL EXCELENT
Cons: CLENADINESS OF THE FEET BED COVER, CHANGE DE MATERIAL AND CHANGE THEM FOR EVERY GUEST
Location: ARRIVAL BY TRAIN IS DIFFICULT , by bus is excelent the arrival back and foreward , taxi service fast and cabs to airport perfect service
EXCELENT ROOMS , BREAKFAST AND STAFF OF THE RESTAURANT *PERFECT*, BY BUS THE BEST WAY TO GET THERE AND BACK, FRONT AND BACK ROOMS AS GOOD. NO ONE COMPLAINT Y TWO DIFFERENT STAYS 4 ROOMS IN TOTAL, BEST ON HIS RANGE OF PRICE
Comment from Hotel Management
01-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Morales, I wish to thank you for once again choosing to stay at the Pestana Chelsea Bridge Hotel & Spa as well as taking time to give us your feedback. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. I am delighted to hear that you had a wonderful stay with us and that you enjoyed our facilities, services and staff. Thank you for these positive comments and I will make sure to pass them on to the team. I am also pleased to hear that you found time to appreciate the surrounding areas and found that there are easy ways to get into the centre of London. I do hope we have the opportunity to welcome you back again in the future. Kind Regards – Arturo Esposito – General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Tolles Hotel in der Großstadt

Posted 27-Apr-2015
Cons: Die Schlafcouch war ziemlich unbequem. Leider haben die Federn schon sehr gedrückt.
Location: Zentral und alles sehr nahe.
Der Aufenthalt war ganz schön. Das Zimmer war Sauber (in meinen Erfahrungen, bis jetzt das sauberste Hotel, das ich besucht habe.) Auch die Mitarbeiter waren freundlich. Das Frühstück war meines erachten sehr teuer, das aber glaub ich allgemein an London liegt. Im Großen und Ganzen sehr zu empfehlen.
Comment from Hotel Management
01-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Guest, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa as well as taking some to give us your review. I am pleased to hear that you had an enjoyable stay with us and I appreciate your positive comments regarding our cleanliness and staff friendliness. I have also noticed your comments about the sofa in the room, I will investigate this matter with our housekeeping department, thank you for bringing this to my attention. Thank you for pointing out our location, it is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in a near future. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2015
I was happy with this hotel - easy enough to reach, simple and efficient check-in and good facilities for the size and cost.
Comment from Hotel Management
01-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Guest, thank you for choosing to stay with us and for taking the time to give us your review. I do appreciate your positive comments regarding our facilities and service efficiency. It is only through constructive feedback, such as yours that we can improve our services and achieve excellence and I will pass these great comments to our team. I look forward to hearing from you and thank you for your support. Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Friendly and helpful staff - everything to a high standard and allowed me to check in four hours early,
Comment from Hotel Management
20-Apr-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, thank you for taking the time to share your review with us. I am pleased to hear the positive comments regarding our staff and service standards, all of which are extremely important guest satisfaction features. I am also delighted to hear that the Reception exceeded your expectation and that you here able to enjoy an early check-in. Thank you for your support and I look forward to welcoming you back to Pestana in a near future. Regards, Arturo Esposito – General Manager