Ratings based on 776 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Preston

good hotel, perhaps too far out from the centre

Posted 29-Apr-2015
Pros: Rooms and food
Lovely room, excellent food (had full breakfast and one evening meal). Only drawback is the location, not very near to underground. We like walking so walked into the city, but it did take quite some time!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom COLOMBIA

TWO STAYS IN 10 DAYS

Posted 27-Apr-2015
Pros: NEW BUILDING ,W ELL KEPT, RESTAURANT STAFF AND FOOD EXCELENT, POOL EXCELENT
Cons: CLENADINESS OF THE FEET BED COVER, CHANGE DE MATERIAL AND CHANGE THEM FOR EVERY GUEST
Location: ARRIVAL BY TRAIN IS DIFFICULT , by bus is excelent the arrival back and foreward , taxi service fast and cabs to airport perfect service
EXCELENT ROOMS , BREAKFAST AND STAFF OF THE RESTAURANT *PERFECT*, BY BUS THE BEST WAY TO GET THERE AND BACK, FRONT AND BACK ROOMS AS GOOD. NO ONE COMPLAINT Y TWO DIFFERENT STAYS 4 ROOMS IN TOTAL, BEST ON HIS RANGE OF PRICE
Comment from Hotel Management
01-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Morales, I wish to thank you for once again choosing to stay at the Pestana Chelsea Bridge Hotel & Spa as well as taking time to give us your feedback. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. I am delighted to hear that you had a wonderful stay with us and that you enjoyed our facilities, services and staff. Thank you for these positive comments and I will make sure to pass them on to the team. I am also pleased to hear that you found time to appreciate the surrounding areas and found that there are easy ways to get into the centre of London. I do hope we have the opportunity to welcome you back again in the future. Kind Regards – Arturo Esposito – General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Tolles Hotel in der Großstadt

Posted 27-Apr-2015
Cons: Die Schlafcouch war ziemlich unbequem. Leider haben die Federn schon sehr gedrückt.
Location: Zentral und alles sehr nahe.
Der Aufenthalt war ganz schön. Das Zimmer war Sauber (in meinen Erfahrungen, bis jetzt das sauberste Hotel, das ich besucht habe.) Auch die Mitarbeiter waren freundlich. Das Frühstück war meines erachten sehr teuer, das aber glaub ich allgemein an London liegt. Im Großen und Ganzen sehr zu empfehlen.
Comment from Hotel Management
01-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Guest, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa as well as taking some to give us your review. I am pleased to hear that you had an enjoyable stay with us and I appreciate your positive comments regarding our cleanliness and staff friendliness. I have also noticed your comments about the sofa in the room, I will investigate this matter with our housekeeping department, thank you for bringing this to my attention. Thank you for pointing out our location, it is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in a near future. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2015
I was happy with this hotel - easy enough to reach, simple and efficient check-in and good facilities for the size and cost.
Comment from Hotel Management
01-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Guest, thank you for choosing to stay with us and for taking the time to give us your review. I do appreciate your positive comments regarding our facilities and service efficiency. It is only through constructive feedback, such as yours that we can improve our services and achieve excellence and I will pass these great comments to our team. I look forward to hearing from you and thank you for your support. Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Friendly and helpful staff - everything to a high standard and allowed me to check in four hours early,
Comment from Hotel Management
20-Apr-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, thank you for taking the time to share your review with us. I am pleased to hear the positive comments regarding our staff and service standards, all of which are extremely important guest satisfaction features. I am also delighted to hear that the Reception exceeded your expectation and that you here able to enjoy an early check-in. Thank you for your support and I look forward to welcoming you back to Pestana in a near future. Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Trier

Top Hotel für jeden London Besucher

Posted 13-Apr-2015
Pros: Preis/Leistung
Location: siehe Beschreibung
Wer einen kurzen Trip nach London plant für 1-3 Tage, dem sei dieses Hotel empfohlen. Zimmer sind top ausgestattet und sehr sauber, Bad mit Dusche und Wanne. Frühstück gibt's auch für Londontypische Preise, habe ich aber nicht getestet, da man überall für gutes Geld frühstücken kann. Die Anbindung ist insgesamt ok. Hotel liegt direkt gegenüber des Chelsea Battersea Parks, vor der Tür fährt der Bus 452 ab, der einen in 5 Minuten zur Tube station Sloane Square bringt. Alternativ geht man etwa 10 Minuten zu Fuß. Das Hotel hat auch einen kleinen Pool und ein tolles Spa, was ebenso wie die Zimmer in einem Top Zustand ist. Personal war jederzeit sehr freundlich. Preis/Leistung stimmt hier absolut, wie mir bereits einige Londonkenner bestätigt haben, die viele andere Hotels in der Innenstadt kennen.
Comment from Hotel Management
20-Apr-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Jochen, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and also for taking the time to give us your feedback. I am delighted that we have met your expectations. Thank for all these great positive comments about our facilities, location and staff – I’ll make sure to pass them to the team. Thank you again for your feedback and support. I do hope to welcome you back on your next visit to London. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom P

Great place on the edge of the city!

Posted 04-Apr-2015
A great hotel, especially if you want to be out of the city but close enough to enjoy it! We had fantastic food on Kings Road, local bus service was great - used google a lot to work out best travel options. Hotel clean, modern and very comfortable.
Comment from Hotel Management
07-Apr-2015 by Arturo Esposito -€“ General Manager, Hotel Management
Dear City lover, thank you for choosing to stay at Pestana Chelsea Bridge Hotel London and taking the time share your experience. I welcome guest feedback and personally pay attention to all comments made. I am pleased that we met your expectations during your stay and thank you for such positive comments about our Hotel and especially our location. We often find that guests realise how accessible we are to many of London’s iconic attractions once they are here. I look forward to welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol

Great hotel in a great location in London.

Posted 01-Apr-2015
Booked for 3 people and we were amazed with our apartment in this hotel. Great having two bathrooms and everything else we needed. Staff were very friendly and approachable. Always happy to solve any of our requests. Close to bus route to get to tube station.
Comment from Hotel Management
07-Apr-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Sarah, thank you for taking the time to share your review with us and for the positive comments. I am really happy to hear that you had an enjoyable stay and also your feedback particularly regarding our staff, room facilities and location. I delighted we met your expectations during your stay and I hope to welcome you on your next visit to London! Kind Regards, Arturo Esposito – General Manager.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Våle

Hyggelig hotell

Posted 01-Apr-2015
Hyggelig hotell med god service. Flott basseng . minus at frokost ikke var inkludert i prisen. Men vi hadde et flott opphold og fikk hvilt oss en del
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stockholm

Bra hotell i London

Posted 25-Mar-2015
Pros: Modernt
Cons: Beskrivningen om man tar sig dit med tunnelbana och buss.
Modernt och snyggt hotell i London. Ingår i en portugisisk kedja och det märks på ett positivt sätt. Relativt centralt men tyvärr långt till närmsta tunnelbana (Sloan Square). Bra möjlighet att jobba på rummet. Bra wifi.