Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Went c the sites of city and enjoy spa ..

Posted 28-Jul-2014
Very warm and excellent hotel.staff very helpfull and couldnt do enuf.very nice and relaxed break thank u to all staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

nice hotel , close to covent garden and soho

Posted 24-Jul-2014
all staff great to deal with few problems with room service but eventually dealt with well very convenient place to stay parking £5 a day at weekends !
4 out of 5
Recommended
for Everyone
by jack from cornwall

Nice hotel couple of issues

Posted 28-Jun-2014
Too far from tube station at least a 20-25 minute walk. Not many Restuarants close by. Hotel restaurant was good.
4 out of 5
Recommended
for Everyone
by Jarek

Bardzo dobry hotel

Posted 16-Jun-2014
Hotel jest wart ceny i czterech gwiazdek polecam każdemu jedyny malutki minus za mało różnorodne śniadanie
5 out of 5
Recommended
for Everyone
by Tom

Nice hotel

Posted 16-Jun-2014
Very convenient to stay for a theatre night out at Apollo Victoria theatre... It is 1 stop away by train but we ended up walking it as it's so close.
4 out of 5
Recommended
for Couples
by val from surrey

Central and easy to get from A to B

Posted 15-Jun-2014
Pros: Room and Staff
Cons: Scramble Eggs
Staff very helpful and despite being a large hotel they were very friendly, unusual! I would recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Recommended

Posted 13-Jun-2014
All good. Nothing bad to say. 50% discount on Expedia meant I got to sample a luxury hotel that would otherwise be out of my reach.
5 out of 5
Recommended
for Everyone
by ben from gloucester

One of the nicest hotels I've been to!

Posted 11-Jun-2014
Couldn't have asked for anything more! Staff were fantastic and the room was very well maintain and clean, was a shame to leave!
5 out of 5
Recommended
for Everyone
by Gerry from Glasgow

conveniently located for central london

Posted 10-Jun-2014
Pros: rooms were spacious, clean and modern. the spa pool was perfect and made my stay better.
Cons: front of house staff
Location: if you're a keen walker, this is perfectly located near chelsea and a great walk into westminster and the city.
clean, efficient and modern. really enjoyed my stay and would definitely come back and recommend to friends. only slight downside was the unsmiling reception staff. working in customer service should always come with a smile!
5 out of 5
Recommended
for Everyone
by Barry Mills from Derby UK

Mid week break

Posted 27-Apr-2014
Pros: Friendly staff and very comfortable and clean rooms.
Cons: Provide information regarding bus timetables to the centre of London
Location: Slightly further out of the centre of London than expected, not really a problem if bus times are known.
A short holiday where a comfortable and quiet hotel was an essential criteria. Staff were very friendly and appeared well trained and helpful. The spa was a bonus and although we only had one chance to use it, the facilities were 'just right'.