Ratings based on 839 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chesterfield

business and pleasure!

Posted 30-Jun-2015
Pros: although its quite a way from central areas bus stops right outside battersea park right across the road and tube/rail links within walking distance
easy check in staff friendly and professional room spotless good size everything u could need is in there will b back
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Flawless Stay!

Posted 14-Jun-2015
Pros: i loved everything about it. The spa, the bar and the food. The food was really great!!
Cons: nothing, they have everything covered!!
Location: the location is a bit far from the main points of tourist attraction, but it's pretty easy to take public transportation to get where you need to go.
I highly recommend this hotel. It is truly amazing. The experience is grand from the moment you step in to check into the last minute of your check out. The rooms are super clea, neat and organized and it's very pretty too. The staff is amazing, they go above and beyond to accommodate any requests you may have. Truly a great experience, i'm so glad i chose this hotel. You won't be disappointed!!
Comment from Hotel Management
16-Jun-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Renata, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am pleased to hear that you had an enjoyable stay with us. Thank you for these positive comments about our food, service, spa and especially our staff – I’ll make sure they receive this important feedback. Our location is definitely ‘different’ as we offer tranquility along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from roma

Buon rapporto qualità prezzo

Posted 10-Jun-2015
Per un hotel a Chelsea ottimamente servito dai bus. 5 minuti per arrivare in centro. Camere pultite. Personale cortese. Colazione nella norma di un 4 stelle.
Comment from Hotel Management
15-Jun-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Andreahd, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I welcome guest feedback and personally pay attention to all comments made. I am pleased to hear that you had an enjoyable stay with us, as well as these positive comments about our rooms and service. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. Our location is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel overlooking Battersea Park

Posted 02-Jun-2015
Very clean child friendly rooms. Nicely decorated. Particularly liked the chaise lounge and window from the bathroom through to the bedroom so the natural light and outside views could still be enjoyed. Room service was great. Would definitely stay again.
Comment from Hotel Management
12-Jun-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I welcome guest feedback and personally pay attention to all comments made. I am delighted to hear that you had a wonderful stay with us. Thank you for these positive comments about our rooms, service and facilities, they are much appreciated. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Charleston

Great hotel, good southbank location

Posted 26-May-2015
Pros: Modern, pleasant rooms equipped with shower AND bath
Cons: Food is a little expensive in the restaurant & bar
Location: Great location for families. Battersea Park across the street has a Children's Zoo and small water park.
Very pleasant, comfortable hotel. Nice location by the river and close to Battersea Park. Nice bar, restaurant. Food a little expensive, but good and nicely presented.
Comment from Hotel Management
01-Jun-2015 by Arturo Esposito – General Manager, Hotel Management
Dear NC11A, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. I am pleased to hear that you had an enjoyable stay with us, as well as for these positive comments about our rooms and facilities, all of which are extremely important guest satisfaction features. Our location is definitely ‘different’ as we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. In particular, your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London. I look forward welcoming you back in the future and thank you for your support. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from USA

Nice, quiet hotel near beautiful park

Posted 19-May-2015
We enjoyed our stay at Pestana Chelsea Bridge. The hotel is very nice. The staff were polite and professional. Check-in was easy. The room was in get condition and seemed quite new. They had all the necessary amenities. A separate shower and a bathtub was a nice feature. The room was quite large and comfortable. The spa is a nice feature after a very long travel day from the U.S. If they had a hot tub in the spa it would have been even nicer. The hotel is directly across for the beautiful Battersea Park which is lovely to stroll around. There are buses across the street that go to Sloane Square where the closest tube station is. It isn't the easiest location to get to and from but consequently it is quieter and not as many tourists.
Comment from Hotel Management
26-May-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Kristin, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your feedback. I am delighted to hear that you had a wonderful stay with us. Thank you for these positive comments about our service, rooms and especially our staff, all of which are extremely important guest satisfaction features. Also, I am pleased to hear that you found time to enjoy our Spa facilities, I do agree that we could probably extend this space to accommodate a hot tub but it is a challenge for us based on the space available. We therefore try to focus on providing the best possible experience and I’m pleased to hear that you enjoyed it too. Your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London, our location is definitely ‘different’ but we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. Once again thank you for your feedback and I hope to welcome you back to Pestana in the near future. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Gute Lage für Unternehmungen im Westen der Stadt;

Posted 18-May-2015
London-Tripp mit 14 jähriger Tochter; Sightseeing und Shopping;
Comment from Hotel Management
26-May-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Stella, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am delighted to hear that you had an enjoyable stay with us, particularly on this special occasion. It is really important to us that all of our guests benefit from the best experience and are left with a positive perception of our global Pestana brand and Chelsea Bridge Hotel & Spa. I hope to welcome you back to Pestana in the near future. Kind Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 17-May-2015
É um bom hotel para estadia a negócios, existem apenas dois pontos negativos: café da manhã básico e caro (15,50 libras) + distância dos principais pontos turistícos.
Comment from Hotel Management
26-May-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, please accept our reply in English. I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to give us your review. I am pleased to hear that you had an enjoyable stay with us. Regarding the breakfast, I am taking the points you raised here and I will address with the Chef to see what we can do to improve our service, so thank you for bringing this to my attention. About our location, it is definitely ‘different’ and we find that most guests agree that once having stayed here, access to the City and its tourist attractions is very practical via public transport and by foot. I hope our Reception team informed correctly about a number of bus routes departing directly opposite the hotel which offer links to the West End, Kensington Palace, Westfield Shopping Centre and Victoria. Once again thank you for your feedback and for bringing these notes to my attention. I hope to welcome you back to Pestana in the near future. Regards, Arturo Esposito – General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2015
It could be excellent, but: a) they assigned us a room for people with mobility restrictions (not our case), which was not functional. After our complaint, they immediately changed to a regular room; b) the room is not dark enough at night (light from outside).
Comment from Hotel Management
26-May-2015 by Arturo Esposito – General Manager, Hotel Management
Dear Guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking the time to share your experience online. I am pleased to hear that overall you had an enjoyable stay with us. I have noted you comments about the room and I am happy to hear that our Reception team sorted out the type of room for you. With regards to the darkness of the room, I am surprised to hear it was not adequate as each room has ceiling to floor black out curtains which appeared to have been effective and I can honestly say this is the first comment we receive about this. Thank you for drawing to my attention and I’ll investigate the room you were staying in. I appreciate you drawing the above to my attention and look forward to welcoming you back in the future. Regards, Arturo Esposito – General Manager
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 04-May-2015
Very clean rooms, nice spa area and friendly personnel. Battersea park at River Thames is just across the street and great for a walk or even sports. 10-15 minutes walk to beautiful Chelsea with nice bars and restaurants. For further distances 4 bus lines very close to the hotel.
Comment from Hotel Management
14-May-2015 by Arturo Esposito - General Manager, Hotel Management
Dear Guest, I wish to thank you for choosing to stay at the Pestana Chelsea Bridge Hotel & Spa and for taking time to share your experience online. I am pleased to hear that you had an enjoyable stay, as well as for these positive comments about our rooms, Spa and especially our staff. It is only by hearing about our customers’ experiences that we can improve our services and achieve excellence. Also, your feedback on Battersea Park is welcome as this is the feature that most differentiates our location from many other hotels in London – we offer tranquillity along with easy access to join the ‘chaos’ of London’s amazing City and tourist attractions too. I look forward to hearing from you and thank you for your support. Kind Regards, Arturo Esposito – General Manager