Ratings based on 1,958 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Awesome Location and Nicer Than Exterior Picture

Posted 30-Jan-2015
Pros: Rooms appeared to be recently updated, of good size and quality. Really enjoyed sitting in the lobby sipping cappuccino, taking in the ambiance.
Location: Across from Victoria station, down the street from Wicked and Billy Elliot, a few blocks from Buckingham Palace Museums and Shops.
I have to say I really like this hotel. I was tentative based on the picture but was attending an event there. It turned out to be very nice and in an incredibly convenient location across the street from the train station and short walk from Buckingham Palace. If you're looking for an authentic UK sports bar, go to the second floor of Victoria station. Great place to watch Chelsea vs Liverpool. Awesome fish and chips with a friendly after work crowd.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Niagara, Ontario

Fabulous Stay in Great Location

Posted 28-Jan-2015
Pros: The staff was amazing!
Location: Great location we were able to walk to the theatre, train and tube stations and Museum.
This was a wonderful location accessible to Victoria Station that lets you access the entire city. The room was wonderful and the staff was great. Would recommend this hotel to anybody.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom N Ireland

Good central location

Posted 19-Jan-2015
Weekend break and location was ideal for accessing hot spots by public transport and on foot
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok. Bit pricey for breakfast

Posted 19-Jan-2015
Good location near palace and Westminster and beside train and underground. Breakfast was much too expensive. Bedroom were just ok. Wifi was available but at a cost if you has much to download.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

clean, good location.

Posted 16-Jan-2015
Good experience, nice spacious rooms, very helpful staff. The location very close to the Victoria Train Station is great. You can go anywhere in London from the Victoria Train station. Two great theatres within two blocks of the hotel. I stayed there for 7 nights (from California) and I highly recommend the hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Great location

Posted 12-Jan-2015
Hotel is close to bus and train station and lots of great restaurants. Victoria Tube Station is close so you can go anywhere in the city in a short time. Hotel rooms are starting to show some wear and tear, but overall still in good condition and comfortable. I would not hesitate to stay there again. Well-equipped health club as well.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nairobi

Great value for a very good standard of hotel

Posted 10-Jan-2015
Pros: See above
Cons: The basin in the bathroom is not great to look at once used - I think a better material would give a more pleasing and cleaner impression.
Location: Great hotel for a tourist as it is close to transport links such train station and coach station but also a short walk to Buckingham Palace.
I was very impressed by the good standard of accommodation compared to many other London hotels. Reception and Concierge staff were fantastically friendly, facilities were all great and I had the best night's sleep I've had in ages thanks to a very comfortable bed. Also the temperature in the room was perfect - I normally get horribly suffocated by the heating in London hotels.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent!

Posted 31-Dec-2014
Pros: Everything!
Location: Excellent location and well serviced by buses and the tube.
Great hotel with friendly staff. Clean and comfortable modern rooms. We look forward to staying there again. It is a great location to see the entire city.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location. Convenient to Victoria station.

Posted 31-Dec-2014
Only issue was with the ventilation system being fixed at heat only and no thermostatto control it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Christmas vacation

Posted 31-Dec-2014
Pros: Staff were very helpful and courteous. Enjoyed the light bites in the bar area.
Cons: The room was very hot, hard to cool it down.
Location: We saw Wicked at the Apollo Victoria, a five minute walk. Victoria Station was five minutes from the hotel. An excellent Italian restaurant, Il Posto.
I brought my mom to London for Christmas and to celebrate her retirement. The hotel was in a great location, near the underground, bus terminals and within walking distance to Trafalgar Square. We enjoyed seeing a show nearby, walking to parliament square, boat trip down to Greenwich from Westminster Pier. A tour on the double decker bus was great, ended with high tea.