Ratings based on 2,236 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from scotland

Very nice hotel, close to everything

Posted 28-Jul-2015
Pros: Clean and very friendly staff.
Cons: Well when we arrived it was after the restaurant was closed , it would have been nice to eat our room service in the bar. Apart from that nothing .
Location: Walking distance to Buckingham palace, easy taxi service cost around £7 to city centre, Harrods ect . Two theatres 5 mins from hotel.
We had a great experience, this is the second time we have stayed with you. Gena at the lounge bar was excellent and makes the best White Russian I've ever had. Everything about our stay with you was pleasant and would definitely be back. Thank you .
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice modern hotel very close train and subway .

Posted 27-Jul-2015
Nice modern hotel very close to train and subway and very close to buckingham palace. Would stay there again. Quit the distance to the airport and main train station for the Eurostar.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great location

Posted 20-Jul-2015
Cons: window need to be better on sound profing
This hotel is only 100 meter away from Victoria underground, walking distance to many attractions, we had a king bed room with child bed, to our surprise the room was very spacious. the facilities was not brand new but very clean, and the staf were all very nice and friendly. The breakfast was fare and worth the value, we love the location so much, walking distance to Beckham Palace, Big Ben, Westminister Abby. We even walked to Trafalgar square! there are also many different restaurants within 1 km. The only cons is the window was not so good on sound prof, if anyone has sleeping problem might find a bit hard during the nights.
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Posted 20-Jul-2015
Pros: Location,modern,friendly staff,comfortable rooms
Had a great time in London and hotel was very muchike a home away from home
5 out of 5
Recommended
for Everyone
by A verified traveller from Inverness

Fantastic hotel, short walk to London eye.

Posted 19-Jul-2015
Had an amazing night, room service was great if a lil pricey, within walking distance to London eye and Buckingham palace, great lil restaurants and cafes in the area as well.
1 out of 5
by A verified traveller from London

Soulless business hotel

Posted 17-Jul-2015
Pros: Centrally located.
Cons: Staff training - cleaners in particular should not be coming into rooms at 8am without permission.
Location: Very central, so if you dislike the hotel as much as we did you can stay elsewhere.
Woken up before 8am by cleaning staff every morning - complaints to reception achieved nothing. Other staff did not speak English very well, and were similarly unhelpful. Our room was poorly cleaned. Overall, the hotel was characterless, and staff were disappointingly unhelpful.
3 out of 5
Recommended
for Everyone
by A verified traveller from Brussels

hotel bruyant

Posted 13-Jul-2015
Pros: le personnel
Cons: la grandeur des chambres et insonorisation
Location: animè mais très pratique pour visiter à côté de Victoria station
chambres très petites et très bruyantes pour un 4 étoiles . un bruit constant la nuit comme un moteur (air conditionné??) les chasses d'eau comme les chutes du Niagara, petit déj correct mais rien d'exceptionnel par contre personnel super efficace et super gentil, bien situé par rapport à Victoria station pour moi plutôt un 3 étoiles +
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 12-Jul-2015
Very convenient to Victoria station and lots of restaurants. Also has grocery and laundry close to hotel. Hotel is clean and comfy. Near buckingham palace.
4 out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

Posted 11-Jul-2015
We had a very good stay here! The staff was friendly and helpful. Great location by Victoria Station for easy access to underground, buses and train. Breakfast buffet was very nice. I would return!
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, Texas

Good Hotel and Good Location

Posted 08-Jul-2015
Pros: Nice rooms, great staff, great location
Cons: The design of the shower door in our room made it difficult to enter and exit the tub/shower. I felt I might fall each time although I did not.
Location: Great location...within walking distance to Victoria Station, several major theaters, and Buckingham Palace.
We stayed at the Park Plaza Victoria for three nights. We found the rooms comfortable and quiet. We also found the staff both pleasant and helpful. We would stay here again.