6/10 Okay
Lynn
Travelled with family and small children
18 Mar 2024
Disliked: Staff & service
The location of the property is convenient. We were traveling with 2 small children and received earlier check in which was appreciated. We were not offered a room up grade....we had a Double bed room and a pull out couch which was not comfortable at all for adults. The staff is not overly friendly at all. We had to ask for our garbage to be cleared on 3 separate occasions and requested garbage bags which never arrived. We had coffee and complimentary water on the first 2 days but there were never replenished for our remaining 8 days. Our dining experiences were fine but breakfast buffet in far too expensive for children - We were charged $25 pounds per child? That was ridiculous. We love London but would not return to this property. Perhaps we were the unfortunate unlucky ones this visit to this location.
Lynn
Stayed 10 nights in Mar 2024