Ratings based on 1,074 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Michigan

Everything Was Solid

Posted 27-Jul-2015
A nice hotel in a good location. We had 2 twin rooms, street-side was a little noisier (not bad) but larger, while the back-side was smaller but very quiet. The rooms were clean and efficient and the A/C worked well (it can get hot in London in July). The wifi was a bit sketchy and only free for 1 hour at a time in the lobby. The staff was always helpful and cheerful. It is only 5 mins to Gloucester Road tube station and about 10 mins to Earls Cross station. The neighborhood was safe and many tourists (and families) were walking by after dark. There are plenty of places to eat around the tube stations. There are also a few places right by the hotel but staff recommended those by the tube. London in the summer is busy so expect lines at the popular destinations and standing on the tube. So a cool, comfortable, clean hotel with a nice bar is a great way to end the day.
2 out of 5
by A verified traveller from padova

camera con vista scarichi

Posted 13-Jul-2015
Cons: la colazione, per le camere dovrebbero esserci delle descrizioni più reali al momento della prenotazione
Location: buona
nonostante fosse un albergo a 4 stelle la camera era in una posizione orribile! la vista dalla finestra erano gli scarichi esterni dell'albergo con relative perdite storiche rinsecchite! la colazione era appena sufficiente con poca frutta a disposizione...il personale comunque è gentile e disponibile.
2 out of 5
by A verified traveller from georgia

Staff is rude!

Posted 10-Jul-2015
The hotel itself is fine, but the staff was rude and seemed annoyed if we asked for assistance. The wi-fi password changes every hour in the lobby and did not work half the time so I didn't want to pay for it in the room. The TV goes in and out and only had 3 stations in English and took 5 min. to connect or would not connect at all. Staff was terribly rude and seemed bothered by guests! Elevators were terrible as well! There are several hotels around this area so stay in one of those!
4 out of 5
for Everyone
by A verified traveller from Florida USA


Posted 06-Jul-2015
Pros: The location and the staff
Cons: Being advised in advance what is included with the room
Disappointed when we were told that we did not have WiFi available in our room included because we had booked through Expedia! WiFi was available in the lobby and common areas.and we could purchase it for a daily rate. Hotel advertises WiFi, but does not state the conditions under which it is available. Room barely adequate for 3 people, but sold as a 3 person room with 1 double bed and one single.
4 out of 5
for Everyone
by A verified traveller from The Woodlands, TX

Nice hotel in Kensington area

Posted 01-Jul-2015
Pros: Good location and amenities
Cons: The Wi-Fi speed was pretty slow. Make it faster and extend it to the guest rooms.
This is a nice hotel, convenient to the tube station, that also didn't have some of the downsides that I had read that many European hotels have. The room was spacious enough, as was the bathroom, although counter space was somewhat limited. Hand towels were provided--apparently some European hotels don't do this. The room also came with a chiller so we had cold water bottles to take with us when we left the room in the mornings. The bath towels were large and fluffy. The only downside to the room is that you had to put your room keycard in a certain slot on the wall to get the lights to turn on. I suppose this is to save energy (ie, when you leave the room, you take your card so the lights can't be left on), but it was inconvenient since you had to go put the key in the slot to go to the restroom in the middle of the night.
4 out of 5
for Everyone
by A verified traveller from New Zealand

Convenient location.

Posted 27-Jun-2015
Pros: Efficient and obliging staff. Adequate sized, comfortable and quiet room with excellent facilities.
Location: Close to tube station and busses. Several pubs, cafes and restaurants nearby.
Stayed for a total of 8 days over a 2 week period.
3 out of 5
for Everyone
by A verified traveller

Good location

Posted 23-Jun-2015
Only just makes a 4 star hotel. Rooms are quite basic and small. Nice bar and reception area.
5 out of 5
for Everyone
by A verified traveller


Posted 05-Jun-2015
5月下旬に3泊朝食付きで利用しました。 まずロケーションはグロスターロード駅から徒歩1分で疲れて帰って来てもすぐホテルに戻れるのは最高でした。グロスターロード駅のピカデリーラインはヒースローから一本で便利ですが、駅のエレベーターはホームまで行かず、途中でとまって少々階段があります。なのでご年配の方にはそこだけは大変そうだなと思います。しかし、ホテル自体は部屋もとても広く快適、我々は記念日に訪れたこともあり、部屋をアップグレードしてくれただけでなくケーキやドリンク、手書きのカードのサービス、チェックイン時にはサービスマネージャー的な女性がわざわざ快適な宿泊になるようご挨拶に来てくれたというのもかなりポイント高かったです。なので、結果的にスタンダードダブル予約でしましたが恐らくクラブダブルルームに宿泊しました。部屋はもうとても快適です。ロンドンのホテルはハズレも非常に多い中、ここはベッドもキングサイズ、部屋も大きくトランク2つ広げてもまだ余裕がありました。紅茶もトワイニング、クッキーも常備してあり、もちろんケトル付きでドリンクの不自由が一切ありません。朝食はバイキングで毎日同じですが、お粥もあり、フルーツもあり、もちろんイングリッシュブレックファーストもフルで頂くことができ、とても満足でした。そして何よりコスパが素晴らしかったです。なるべく早めに予約した方が安い印象で、動向を見ているとどうやら1ヶ月切る頃から価格が上がりました。私たちはポンド高が続く中(200円弱)最安値で宿泊できたのには本当に感謝です。総合しても、またぜひ宿泊したいホテルです。
4 out of 5
for Everyone
by A verified traveller from danmark

Ok hotel

Posted 18-May-2015
Dårlige internet forhold For dyrt og ikke smart med deres pass words koder
2 out of 5
by A verified traveller from Marseille

Hotel bien placé , chambre minable......

Posted 12-May-2015
Pros: le Hall
Cons: Tout
Chambre minable au RDC , minuscule, pas de room service, matelas mauvais, une salle de bain qui avait la taille de celle d'un camping car, un confort digne d'un 2 étoiles.... Je ne repartirais plus par Expédia car , après le voyage bidon fourni au prix du first de chez Air France , la chambre payée au prix d'un 4 etoiles ne valait meme pas celle d'un 2 étoiles....