Ratings based on 2,201 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Dusseldorf

Good infrastructure, location; Service/BF not good

Posted 16-Jul-2015
Pros: Nothing!
Location: Supermarket, few Restaurants/coffee-shop near by. Subway entrance is about 5 minutes but then need to walk another 10 minutes to reach platform.
Hotel is new, located near to Subway station, bus lines and train connection (Paddington). Great infrastructure with internal Pool/sauna. Good free WiFi connection, high speed. Rooms are quite ok. Service is not as expected. Breakfast in the morning, very messy. Too many people and too short staff; can not cope. Place after few minutes get dirty, messy; no one collect remaining food; not replace items at Buffet, not organize,.... 2nd./3rd. day not even interest to get exposed to such a mess; got external Breakfast even if already paid.
4 out of 5
Recommended
for Everyone
by A verified traveller from Danmark

Tæt på metro og hyggeligt beliggenhed.

Posted 13-Jul-2015
Pros: Meget søde og venlige personale.Kan give god hjælp til transport og seværdigheder.
Cons: Servicen angående morgenmaden var ringe.Hurtigere udskiftning af retter som mangler så man ikke skal stå og vente flere minutter på de kommer med nyt.
Location: Grøn område tæt på med restaurant, lille købmand og et par spisesteder.Meget tæt på metro'en.
Meget venlig og hjælpsom personale.Fri wifi og ellers pc i lobbyen. Beliggenhed i rolige og indbydende omgivelser med indkøbs mulighed og spisning 100 meter fra hotellet. Vi valgte at spise ude men fik morgenmad den sidste dag.Maden var udemærket men servicen var ringe..gik lang tid inden kaffen blev serveret og der var tit mangel på noget i buffen. Vi kan klar anbefale hotellet men vil anbefale at man vælger at spise ude.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wertheim

Lage des Hotels ist sehr schön.

Posted 13-Jul-2015
Pros: Freundlichkeit des Personals
Cons: Frühstücksraum besser organisieren; mehr Personal zum Abräumen und Auffüllen !!
Location: Paddington: sehr nahe am Hyde Park - schönes Viertel zum Spazierengehend und essen gehen.
Geschäftsreise: Anbindung an UBahn sehr komfortabel. Frühstück: ließ leider zu wünschen übrig. Zu wenig Nachschub am Buffet; Tische wurden nur schleppend abgeräumt. Atmosphäre nicht sehr schön. Badezimmer: langes Haar in Badewanne - nicht von mir.
5 out of 5
Recommended
for Everyone
by A verified traveller from Camaragibe, Brasilien

Es fehlt an nichts

Posted 12-Jul-2015
Tolles Hotel, zentral gelegen, gutes Früstück, Schwimmbad, Sauna, WiFi inkl. Drucker in der Lobby.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rostock

Absolut empfehlenswert

Posted 12-Jul-2015
Pros: Größe der Zimmer, Sauberkeit überall, Frühstück, Freundlichkeit des Personals
Cons: fällt mir nichts ein :)
Location: Stadtteil Peddington
Tolles Hotel in guter Lage, große Zimmer, gute Betten, Service und Freundlichkeit perfekt. Frühstück war super. Wir waren absolut begeistert. Die U-Bahn ist gleich in der Nähe, also perfekte Anbindung an die Innenstadt, aber auch Peddington selbst ist sehr schön. Sollten wir wieder ein Hotel in London brauchen, würden wir zuerst hier buchen.
4 out of 5
Recommended
for Everyone
by A verified traveller from Norge

Fint hotell - norsk standard

Posted 10-Jul-2015
Flott, moderne hotell m norsk standard. Nytt, rent, pent og hyggelig betjening. Fint plass til tre på rommet. Super frokostkaffe m alt (egg, bacon, pålegg, grønnsaker, pannekaker, mm). Fint lite svømmebasseng, to badstuer og treningsrom. Praktisk beliggende nær t-bane, buss og tog. (10 min m t-bane til sentrum). Koselig område rundt Little Venice og kanalene. Sheldon square er et nytt kult kvartal under oppbygging, med hyggelige restauranter og et artig utendørs artium bl.a m storskjerm og solstoler/saccosekker (stor stemning under Wibledon Open :)
3 out of 5
Recommended
for Everyone
by A verified traveller from Plymouth UK

The view from room looked directly into offices

Posted 03-Jul-2015
Pros: Rooms were clean and location ideal for anyone traveling to and from Paddington train station.
Cons: Overlooking on train track side of building should be adressed somehow or at least inform people prior to getting the room.
For £220 we got a view over the trains into Paddington which was actually Ok as the room was triple glazed but I was disappointed that the same window was directly opposite an office block where two floors of office worksrs could look into our room if we opened the net curtains. The location and comfort otherwise was excellent. If we went back we would ask for a room on the otherside of the building.
3 out of 5
by A verified traveller

NEAR TRAIN & TUBE

Posted 01-Jul-2015
I LEFT IN MY ROOM A PAINTING AND IT DISSAPEAR, I KNOW IT IS MY FAULT, BUT I ALSO KNOW THAT THIS THINGS MAKE THE DIFFERENCE BETWEN A GREAT HOTEL AND A HOTEL, BY THE OTHER WAY I NEED AN IN ROOM CLOCK, GOOD LIGHT IN THE BED, AND A PROPER A/C...
5 out of 5
Recommended
for Everyone
by A verified traveller

Best staff at any Novotel in London so far.

Posted 30-Jun-2015
Great experience. Staff was very helpful and the food was great!
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

The hotel that has it all

Posted 30-Jun-2015
The hotel was clean, quiet and had many conveniences, like a gym, a pool, a bar, and a restaurant. All of which were in top notch condition. The staff were friendly and courteous. The location was phenomenal! A short walk to several restaurants, a grocery store and the London underground.