Ratings based on 1,894 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Baltimore

Would go Back....one exception

Posted 03-Mar-2015
Pros: Clean, convenient location, friendly staff despite....(see above), family oriented,
Cons: see above. hotel pool closed on Sundays???
Location: EASY to get around as Paddington Station Underground is a 5 min walk. Great walking area right next to hotel. Near water canal of Little Venice.
Very welcoming and pleasant. 5 minute walk to the underground. Staff was incredibly nice and made you feel like you were a welcomed guest. My ONLY complaint would be that we were offered breakfast when we checked-in for 9.99 per person which I gladly accepted (Breakfast was wonderful). We only ate breakfast at the hotel on the first two days, and decided to pass it up on our last two days. We received a bill under the door after the first day asking us to submit credit card info for our first day's breakfast as they did not have this info on file (we booked online). I gave my credit card info and they put down a 100 pound deposit that would be reimbursed when we check-out....no problems there. However, the woman I checked-out with wanted to charge us for four days of eating breakfast despite having done so only two days. They ask you for your hotel room number and name before you eat so there was misleading on our end. I was told at check-out that the price we were given for breakfast at check-in was for everyday of our stay regardless of whether we participated...which was simply not stated at check-in. In the end we weren't charged, but it was not without putting up an argument. So again, great experience but this one instance put a slight sour taste in the vacation.
3 out of 5
by A verified travellerfrom la

Good location.small v basic room.v expensive

Posted 28-Feb-2015
This was SO expensive for such a poky and under impressive room. No facilities or toiletries within. Room was very hot as air con didn't work. Close to Sheldon sq, which has best dim sum in uk. Also my favorite canal. So location great. Hotel under impressive.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Excellent location

Posted 24-Feb-2015
Conveniently located, adjacent to Paddington Station but surprisingly quiet! Rooms very comfortable, spacious and modern.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tilburg

Weekendje londen

Posted 23-Feb-2015
We hebben een heel leuk gezellig weekend gehad echt een aanrader!
4 out of 5
Recommended
for Everyone
by A verified traveller

Weekendxstsy

Posted 16-Feb-2015
Very good hotel and it was good we could check out late with no extra charge.
3 out of 5
Recommended
for Families
by A verified travellerfrom Paris, France

Hôtel moderne mais excentré.

Posted 13-Feb-2015
Pros: Les installations et équipements rationnels, la réactivité et l'amabilité du personnel.
Cons: En plus de l'adresse, fournir un plan pour la localisation du bâtiment dans ce quartier d'affaires.
Location: L'hôtel est situé au milieu d'immeubles récents destinés à des bureaux.. Quelques petits restaurants donnent un peu de chaleur et d'animation.
Arrivés par le métro à la station Paddington qui a plusieurs sorties, il nous a été très difficile de trouver l'hôtel sans avoir des indications précises sur le trajet à suivre.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Crescentino

Ottima posizione.

Posted 11-Feb-2015
Pros: Il personale sempre gentile
Cons: Aggiungere pasticceria alla colazione
Location: Ottima la posizione vicino alla stazione. A 15' a piedi si raggiunge Hyde park e Maida Vale
Facilmente raggiungibile, personale molto gentile sia reception che servizio. Ottimo servizio bar e colazione abbondante e buona.
5 out of 5
Recommended
for Everyone
by A verified traveller

Komfortables Hotel - Nähe Underground und Bahn

Posted 10-Feb-2015
Pros: Sehr nette Zimmer und es war ruhig, obwohl die Bahn neben dem Fenster vorbei geht;
Das Hotel ist sehr modern und ansprechend; Wird hatten einen schönen Aufenthalt - Frühstück war super! Das einzige war - das ich mit Frühstück gebucht hatte - mir aber am letzten Tag gesagt wurde, das es nicht inkludiert ist; Die Rezeption war sehr bemüht es zu klären und ich musste es nicht noch mal bezahlen;
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Berlin

Super Hotel

Posted 10-Feb-2015
Wir, Eltern mit einem Kind, auf London trip. Hotel übertraf unsere Erwartungen an ein Londoner Hotel. Netter Empfang, super sauberes Zimmer. Gute Betten! Werden das Hotel wieder buchen!
5 out of 5
Recommended
for Families
by A verified travellerfrom Melbourne, Australia

Very good stay ; Staff fantastic

Posted 25-Jan-2015
Location: Convenience to Paddington Station, especially using Heathrow Express was great. Good range of restaurants in the surrounding area.
Our family has spent 4 nights at this gem of a hotel and we could not fault it. Its location was very convenient and the cleanliness / facilities were excellent. The breakfast was very good (especially the great smoothies offered each day). All the staff we had dealings with were very professional and helpful. I have to especially thank the front of houses staff who had towels for us when we arrived a 'little damp' from our walk from the station. Restaurants in the area very handy. We have stayed in other hotels in London before and this has certainly been the best experience. Will be returning here again. Thank you.