Luxury Suite | Terrace/patio

Reviews of New Linden

4 out of 5
New Linden
59 Leinster Square, Bayswater/Notting Hill, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 190 out of 1002 reviews" "
Rating 8 - Good. 416 out of 1002 reviews" "
Rating 6 - Okay. 231 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann-Marie

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Brilliant overall but for the cleanliness - really spacious and excellent storage facilities
Stayed 1 night in Mar 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet — about ten minutes walk from Bayswater tube. A bit surprised to be asked for photo ID when we arrived… don’t normally take passport on trips to London. Area around the hotel has seen better days, but so has most of London. £88 for a Saturday night basement twin.
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcoming reception with staff rather than faceless technology. Warm clean room. Ideal location for central London sight seeing
Stayed 1 night in Mar 2024
Response from The Management on 7 Mar 2024
Dear Guest,Thank you for your review. We're thrilled to hear that you appreciated our friendly and welcoming reception, along with our warm, clean rooms. We're glad our location suited your needs for exploring central London. We look forward to welcoming you back soon.Best regards,The Management

8/10 Good

javier

Stayed 3 nights in Jan 2024

10/10 Excellent

Solina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Simon

Stayed 1 night in Dec 2023

6/10 Okay

Ross

Stayed 1 night in Dec 2023

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
For a budget hotel it was very clean, ad the bathroom was decent. Yes there were odd signs of wear and tear but generally very good. The guy on reception last night when I checked in very late in the evening was very polite, friendly and helpful. Will be staying again, great value for money
Stayed 1 night in Dec 2023
Response from The Management on 18 Jan 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you found our budget hotel clean and our staff polite and friendly. We look forward to welcoming you back on your next visit.Sincerely,The Management

6/10 Okay

Levi

Liked: Cleanliness, room comfort
Disliked: Staff & service
It's... Fine.
It's... fine. That's about it. The location is the biggest perk here as you're nestled in the heart of Notting Hill with three tube stops within a quick walk. Other than that, our room was on the first level, which was basically 10 feet from the front desk... kind of odd. The breakfast was lackluster and not good. Shower was tiny. Bed was comfortable enough and price was reasonable. That's about it.
Stayed 1 night in Nov 2023
Response from The Management on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your thoughts about your stay. We appreciate your feedback on our location and comfortable beds. We apologize for any shortcomings you experienced during your stay, and we will use your comments to make improvements where needed.Sincerely,The Management

8/10 Good

Milan

Stayed 4 nights in Nov 2023

6/10 Okay

Trisha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Not bad, not great.
This hotel was very average. It was a little far away from the tourist sights but close to restaurants. Location was not terrible but not great either; however, a nice place for how expensive hotels are in London. Staff was not overly friendly or helpful. We had three people in our room, the room is way too small for that but should be fine for up to two people. We were there when the weather was very warm, this hotel does not have any air conditioning and the room was so hot, we were miserable. I would never stay here during the summer months. It had a large window, which you could only open a couple inches (they said for safety reasons), so there was not any air flow. Besides the air conditioning, my other big complaint is that there was no electrical outlets in the bathroom. This is crazy to me as we wanted to use flat irons and curling irons and had to figure out how to use them in the room. I will say that the hotel was clean and quiet, so if air conditioning and outlets are not a concern for you, it is a decent, clean place to stay.
Stayed 3 nights in Oct 2023
Response from The Management on 10 Nov 2023
Dear Guest,Thank you for your feedback and for choosing to stay with us. We appreciate your honest review and understand your concerns about the room size, lack of air conditioning, and electrical outlets in the bathroom. We will take your comments into consideration as we continually work to improve our services. We hope you had some enjoyable moments during your stay despite these issues and that you had a good overall experience in London.The Management

6/10 Okay

Jessica

Travelled with partner
Disliked: Staff & service
Overall location of the property was fantastic. A few cleanliness issues, stains on the fitted sheet, no shower curtain etc. Size of room was awesome and felt like a really safe neighborhood, very walkable. Staff was not the friendliest.
Stayed 1 night in Oct 2023
Response from The Management on 10 Nov 2023
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your comments and will address the cleanliness issues you mentioned with our housekeeping team. We apologize for any inconvenience you experienced during your stay and will work to improve in those areas. We're glad to hear you liked the room size and the location. We hope you had an enjoyable time exploring the neighborhood and that your overall experience in London was a positive one.The Management

6/10 Okay

Konstantinos

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was old, and beaten up. Staff was friendly but is at best a decent budget hotel.
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,We appreciate your feedback. We're glad you found our staff friendly. We're continuously working on improvements, and your comments will be taken into consideration.Best regards,The Management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room is too small & toilet does not work well.
Stayed 5 nights in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,We apologize for the inconveniences you faced. Your feedback is valuable, and we will address these issues to improve our accommodations.Sincerely,The Management

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant but steamy with no fan
This is a pleasant hotel that could do with a shake up. My room didn't have a working bathroom fan which meant every shower steamed everything up. The breakfast room felt a bit tired too. However, a nice stay
Stayed 2 nights in Oct 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your feedback. We appreciate your suggestions for improvement. We'll work on addressing the issues you mentioned to provide a better experience for our guests.Sincerely,The Management

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and well located
Stayed 1 night in Sep 2023
Response from The Management on 12 Nov 2023
Dear Guest,Thank you for your review. We're glad you found your stay comfortable and enjoyed our convenient location.Best regards,The Management

2/10 Terrible

adir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Louise

Stayed 1 night in Sep 2023

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
It was unseasonably hot, so no A/C was a big deal, made harder by not being able to open a huge window more than 6-inches. Finally signed a release and got it opened so with the fan it made it slightly better. Shower drain stopped up after 3-minutes, made for standing in dirty water.
Stayed 2 nights in Sep 2023
Response from The Management on 26 Sept 2023
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay, including the temperature in the room and the issue with the shower. Your comments will help us make improvements to provide a better experience for our guests.Best regards,The Management

6/10 Okay

Nigel

Business traveller
OK but could do better
Excellent position between Bayswater, Queensway and Notting Hill in a quiet square, with many restaurants and tube stations a few minutes walk away. Despite booking a superior room decor was dated and with windows wide open and noisy fan on it was still too hot...not helped by low grade sheets on the bed.
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept 2023
Dear Guest,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comments regarding our excellent location. We apologize for any discomfort you experienced due to the room temperature and bed linens. Your input will help us improve our services.Best regards,The Management

10/10 Excellent

Rafael

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Nathalya

Disliked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and nice room. Area is perfect to go anywhere in London
Stayed 1 night in Aug 2023
Response from The Management on 26 Sept 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you enjoyed our staff and room, as well as our convenient location.Best regards,The Management

8/10 Good

M

Stayed 1 night in Aug 2023

6/10 Okay

Kellie

The hotel is clean and the staff was helpful. There was a misunderstanding at the front desk and somebody was told they were in the same room as me. They tried to get into my room while I was in there. I rang the front desk about three times before somebody answered and I could tell them about the situation. One of the staff came to my door later, was very kind, and apologized for the mistake. As a solo traveler it scared me for a moment but the staff was kind and apologetic.
Stayed 1 night in Jul 2023
Response from Aquleem Khan on 6 Aug 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear you found our hotel clean and our staff helpful.However, I sincerely apologize for the misunderstanding at the front desk regarding the room allocation. Your safety and privacy are our utmost priorities, and we deeply regret the discomfort this situation caused you. Please be assured that we take this matter seriously and will thoroughly review our procedures to ensure such a situation does not happen again.I'm glad our staff was able to respond to the situation and apologize personally. Despite this incident, we hope you will consider staying with us again in the future, as we are committed to providing an excellent experience for our guests.Best RegardsAquleem KhanGeneral Manager

8/10 Good

J

Stayed 1 night in Jul 2023

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, clean, but lacks a few amenities
We stayed for five days in one of the suite rooms. It was spacious and clean, and comfortable enough. We got there too early to check in, so we asked to have our luggage stored for a few hours. The luggage storage was just out in their front lobby, which felt a little insecure. We were disappointed that they didn’t have laundry or laundry services on site (it’s says they do on their amenities list), as we were traveling other places and needed clean clothes. But there is a laundromat a few blocks away. Overall, it was comfortable and good price- I just wish there were a few more amenities, as listed.
Stayed 4 nights in Jun 2023

6/10 Okay

Elizabeta

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Mandy

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, disappointingly poor rooms.
New Linden is in a superb location, and the welcome from the receptionist was very friendly. Unfortunately, the room was rather tired; the bathroom was extremely tired and in need of a refurbishment (cracked sink, broken shower attachment etc.). The kettle is fitted to a docking station with a lead that is too short to reach to the plug socket if left on the dressing table, hence having to move the kettle to the floor (dangerous), and the UHT milk provided had expired in May 23 (we stayed in July). A fan was provided as the room was very warm, which was appreciated, but it wasn't effective. We were grateful that we hadn't booked breakfast. Great location, very quiet and a pleasant receptionist...but the rooms do not warrant the price paid.
Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for area although room “cosy” adequate for purpose.
Stayed 1 night in Jul 2023

8/10 Good

Steven

Stayed 1 night in Jul 2023

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, staff & service
We arrived early and got straight into our room which was good. The room is very small and really warm, although there was a fan and the window opened. The bed was not comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sean

Stayed 1 night in Jun 2023

8/10 Good

N

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in a very quiet area.
We stayed 24/6/23 The Hotel and staff are lovely, accommodating and very helpful. Our room was in the basement. Very cool, given the very hot weekend. The room was lovely, nicely furnished and a really effective fan. The bathroom was a good size too. The only and this is the ONLY, not even a problem, just a little thing, was when showering, water went over the edge of the shower tray onto the bathroom floor, it was quite a lot of water. We obviously just popped a towel down, my friend didn't have the same problem as she directed the shower head so it wasn't the same for her. Otherwise, high recommend a lovely place to stay. Bonus for us, you can get drinks from reception and they are NOT extortionate prices. Would definately stay here again. Thank you
Stayed 1 night in Jun 2023

10/10 Excellent

Marcus

Stayed 1 night in Jun 2023

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Located in a lovely, quiet area near numerous shops and cafes. Also, walked by myself from Paddington St. multiple times very late at night and had absolutely no problems.
Stayed 4 nights in Jun 2023

8/10 Good

Carolyn

Stayed 1 night in Jun 2023

10/10 Excellent

ADESOLA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely facility and easy to access for the purpose of my training.
Stayed 1 night in Jun 2023

10/10 Excellent

Giovanni

Stayed 1 night in Jun 2023

6/10 Okay

Paula

Travelled with partner
Disliked: Staff & service
Okay room, a bit dated, great location
Stayed 2 nights in Jun 2023

4/10 Poor

Bostjan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Got a basemen room with no view at all, accessible only via steap narow stairway. You hear others like there are no walls and dors. Poor breakfast where you can get dried/old ham. Funny smell in hotel. I would not stay here again.
Stayed 5 nights in Jun 2023

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
After reading some of the reviews on line, I was pleasantly surprised. Hotel was clean, room was very small but adequate for our needs. We understood breakfast to be included, I even e mailed hotel to check but got no reply. We did have breakfast on our first day but was not worth what they charged us so we went out the next day. Overall an enjoyable experience.
Stayed 2 nights in Jun 2023

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarah
Very nice tidy clean room in a nice area of London
Stayed 2 nights in May 2023

8/10 Good

Melissa, Cincinnati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
You have to consider this hotel within the context of big city hotels. The room was very small, but we've found this to be the norm in this price range in London. They did use the space very efficiently though, so we were pleasantly surprised by the number of small amenities in the room. The bathroom had been recently updated nicely. The New Linden is very convenient to Hyde Park and Kensington Gardens on a quiet street. The staff are very kind. The breakfast offered was varied and tasty.
Stayed 1 night in May 2023

4/10 Poor

Hiang Teck

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Location of property is great, and room was spacious. However, many things were falling apart in the room. At least 2 Powerplugs, and lighting were not working. Shower was also mediocre. Do take note that the hotel does not allow for post-occupancy luggage storage as otherwise claimed; the reception highlighted that we could only leave our luggags till 12:30pm max on our check out day.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Overall the stay was ok, the room we stayed in was right next to the lift which wasn’t ideal. The staff were not very friendly but did let us check in early which was a bonus.
Stayed 1 night in Jun 2023

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great location. Very quiet room in basement.
Stayed 1 night in May 2023