Ratings based on 2,765 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from hong kong

Good location, clean room, but service not good

Posted 02-Jul-2015
Near underground and very convenient!The room was clean and tidy! But the attitude of the staffs were not good! We stayed here for 13 days, but no one greeting and not willing to serve ! As a 4-star hotel, we were a bit disappointed!
4 out of 5
Recommended
for Everyone
by A verified traveller from Frankfurt a.M.

Abgewohnt, aber freundlich

Posted 01-Jul-2015
Pros: Großes Zimmer, überaus freundliches Personal (ob Concierge, Zimmermädchen, Empfang, einfach alle)
Cons: Schön wäre es, wenn die relativ teuren Zimmer nach und nach renoviert würden.
Location: Lage direkt an der U-Bahn Station Gloucester Road, und 2 Buslinien (74 und 49) in der Nähe.
Ich hatte ein Clubzimmer, sehr geräumig , leider abgewohnt, z. B. Riss im Ledersessel, abgebrochene Griffe an Kommode und Schrank. Das Bett hatte eine gute Matratze . Das Bad ist für Londoner Verhältnisse sehr groß, auch sauber. Beim Frühstück war großer Andrang, das Personal wirkte manchmal überfordert, es gab ein Büffet mit sehr viel Auswahl.
3 out of 5
by A verified traveller from Kongens Lyngby, Denmark

Excellent location, room below standard.

Posted 30-Jun-2015
Club room was below the standard expected and shown on the web.
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Posted 30-Jun-2015
My stay was wonderful lovely friendly staff very clean and quiet rooms all round excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2015
Fint rom. Stille og rolig hotell. God service og flinke til å informere. Fint og trygt område, kort vei til Kensington High Street og Chelsea med fine butikker og koselige spisesteder. Kort vei til Glouchester undergrunnstasjon hvor det går sightseeingbuss også.
4 out of 5
Recommended
for Everyone
by A verified traveller from adelaide

Great position

Posted 30-Jun-2015
Pros: Largest rooms in London.
Cons: Rooms need updating
Location: Excellent location to Tube and museums.
Stayed twice for 4 days at the start and finish of holiday in U.K.
4 out of 5
Recommended
for Everyone
by A verified traveller from LP

Muy buen hotel y bien situado y comunicado

Posted 29-Jun-2015
Muy buen hotel y bien situado con una parada de metro al volver la esquina. A un paso de Hyde Park y a 10 minutos andando de Harrods. Desayuno bufet muy completo. Amplia habitación y buena cama y todo muy limpio. Personal muy atento.
1 out of 5
by A verified traveller from Miami, FL

Nightmares all week long

Posted 29-Jun-2015
We were forced to stay cause they refused to refund us not even half of the total
5 out of 5
Recommended
for Everyone
by A verified traveller from Sutton Coldfield

Excellent location for visiting London

Posted 24-Jun-2015
Pros: There was nothing not to like. Public ares were delightful, staff were courteous and helpful. The bedrooms were lovely, linen and towels spotless.
Cons: I don't think there is much more they could do however I did think the cost of Breakfast was alittle high.
Location: The hotel is ideally situated to Gloucester Road Tube which gives you access to most of the sights and Westminster is only about 10 mins away.
This hotel is very luxurious hotel with everything you could need for a stay in London. Lounges, coffee shop and the bedrooms have everything you could possibly need from a Safe to an ironing board and iron and even things you may not have thought of. The staff were wonderful and nothing was too much trouble and they were very helpful and made our stay very enjoyable and we wished we were stying for longer. We hope to visit again later in the year and will definitely stay longer than one night. The decor in the public areas was beautiful and the flower arrangements were lovely.
3 out of 5
Recommended
for Everyone
by A verified traveller from oakland

Very close to the Underground.

Posted 23-Jun-2015
Upgraded to the club level. The club room was nothing special.