Thanks for your feedback.

We are delighted to have met and beaten your expectations !

Thanks for your review, Yes there were problems with the wifi in your room. They have been resolved now. We apologise for the inconvenience. There was wifi elsewhere in the hotel. We are glad you enjoyed your stay.

Thank you for your review; we're glad that you found it super convenient for accessing Vincent Square. We hope to see you on your next London trip. All the best.

What can be better ? Thank you !

Thanks for the great review

Thanks for the great review

Thanks for your kind review. We have large rooms too... basic single rooms in Central London are what it says in the description. The water will be hot though. If there are any issues always good to point them out to our staff who will do their best to meet your expectations.

Thank you, thank you, thank you !

Thank you, thank you, thank you !

Thank you, thank you, thank you !

Thank you, thank you, thank you !

Thanks for your feedback.

Many thanks for your kind review.

Many thanks for your kind review

We do have fans in the room but it was an exceptionally warm night. We are sorry you were affected by this.

Thank you for your detailed and excellent review.

Thanks Charlotte. Your review is greatly appreciated.

We are obviously disappointed that we could not meet your expectations. Perhaps the fact that your plans changed and we were unable to refund you may have encouraged your vitriol. Fortunately for us after 51 year in the business we do please most of the people most of the time.

Thank you for your kind review.

Thank you for your kind review

We are so sorry we did not meet your expectations fully. we have rooms of many sizes.Single Rooms in Central London are on the small side. As for the rate this is determined by demand nowadays. If you would venture back we will do our best to ensure you are happy.

Thanks for your most kind review.

Thank you for your review. Air Con would be ideal but is discouraged by the local council for environmental and noise reasons. We do provide fans and portable air conditioners. This is a common comment made about hotels in our area.

Thank you for your wonderful review.

Thank you so much for your kind words, and review. We very much look forward to welcoming you back on your next trip to London.

Thanks for your review. Please look at the picture you took and read it again. It sets out special conditions if you book on OUR web site which include late check out. You booked through an online agent. We are sorry for the confusion but perhaps now you can understand what they were trying to explain to you on the desk. The man on the desk is a very experienced member of staff and we have never known him to be rude. Housekeeping do their best not to disturb you and they say they were pushed back by you several times in late morning and they did accommodate. This is never usually an issue. They are very experienced and we apologise as this irritated you.

Thank you for taking the time to review.

Thank you for your kind review.

Thank you for taking the time to share your feedback with us. We are glad to hear that you found our rooms to be comfy and clean. However, we are sorry to hear that you experienced noise disturbances during your stay, and we apologize for any inconvenience this may have caused you. We will look into the matter of noise and see how we can better mitigate the disturbances for our guests. Regarding the breakfast, we do not offer breakfast and your confirmation will have said this. We do however offer complimentary Premium Coffees and Teas and freshly baked patisseries at breakfast time. We regret that you were disappointed with the lack of coffee provided in the rooms. We removed the instant and Nespresso is available in the lounge. There is a charge for this. We appreciate your feedback regarding our pricing, and we will review our rates to ensure that they are competitive with the market while providing our guests with the best value possible. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

Thank you for your kind review. We will investigate the wording on Expedia but we are not advertising breakfast per se however we are offering complimentary Italian Coffee Premium Teas and viennoiserie. That is breakfast for some but there is no addition to the room rate you pay.

We ae sorry to hear we did not meet your expectations. We do try our best to display the room sizes. They are not large but as you allude to they are average for our category in London. Perhaps next time you might consider a Double Room for single occupancy. Not sure we understand how the Wi-fi can damage your laptop. This is a first but we will investigate.

Many thanks for your review. Your comments have been noted and we are working on your observation.

Thank you. Please let us know how we can improve. Best wishes

Thank you. Please let us know how we can improve. Best wishes

Many thanks for your excellent review

Thank you for your kind review

Thank you for your excellent review. We are delighted we have met your expectations.

That is unfair. Nowhere does it say we are currently offering breakfast nor that you were charged for it. There is street Parking ( free 18.30 to 08.30 am weekdays and all day Saturday and Sunday, and a Q Park secure car park nearby.

Thank you for your kind review.

Thanks for the review. Yes temperatures have been off the scale on some days this last month.

Thank you for your kind review. Your reservation confirmation and price sets out clearly there is no breakfast. Sadly like many hotels we stopped with the Covid restrictions in March 2019 and now there are staffing constraints in hospitality. We aim to resume normal service asap. There are many coffee shops and bakeries for breakfast nearby. Many hotels in our area are afflicted by the same constraint at the moment.

Thank you for your kind review.

Thank you for your review. Parking is FREE on the street from 18.30 to 08.30 the next morning week days and FROM 18.30 Friday to 08.30 Monday morning. There are parking meters outside where you can park with charges at other times up to 4 hours. We are outside the Congestion Charge Zone but inside ULEZ. Please ask if unsure or look at TFL website. The options on this web site settings do not allow us to explain all this. There is Parking or NO Parking. There is Parking !

Thanks for your great review. Yes inflation has hit everyone.

Brilliant. Thank you

Thanks for your review. Room sizes in Central London period properties are generally smaller than out of town in this price range. Breakfast has been suspended in many hotels of our size. Hopefully it can resume when the situation improves. There are many breakfast options nearby.

Thank you for your kind review

Thank you for your kind review

Thank you for your kind review. We look forward to being of service to you again.