Ratings based on 723 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by David from Cumbria

Decent Hotel in a good location

Posted 14-Apr-2014
Pros: Nice room, lively bar & friendly staff
Cons: Bathroom showing signs of wear & tear
Location: Close to Regents park, and ten minutes walk to the Sherlock Holmes museum on Baker St. Close to Euston of travelling from the North West.
Short walk to Warren St tube on the Victoria line for easy access into the City. On arrival we were asked if we wanted to upgrade to a Jnr suite for £80/night - we declined but were then upgraded for nothing ! Room was comfortable and of a good standard with some wear tear in the bathroom. The kettle kept shorting the electrics and had to call for the maintenance man twice - consequently missed the start of the Grand National ! However on the whole an enjoyable stay and would return.
5 out of 5
Recommended
for Everyone
by Debs

Fantastic hotel, near to tube station

Posted 14-Apr-2014
Pros: see comments above
Cons: Nothing it was perfect
Location: Tube station. Kew Gardens, Regents Park
We had been let down by a rival company and had no were to stay. The hotel staff were amazing and did there utmost to make our stay seamless. The Spanish Restaurant was fantastic, we should know our parents live there! The bar staff are trained mixatologist and know how to make the best cocktail you've ever tasted. They will even make a drink to suit your mood. The live entertainment was great, something new each night and suits all ages. Our room was tastefully decorated and so quiet you would never realise your staying away. The toiletries provided actually delivered what was on the label, and not something you would ordinarily never use because it's too full of parabens. What made our stay more enjoyable was the option to upgrade to the level. This gave you free use of a separate room that provides, breakfast, aperitifs before dinner each night, on-line facilities, papers, books and games. This amazing facility offered a quiet and relaxing area away from the hustle of the hotel lobby. The most amazing part of our stay was the fantastic staff, they were always happy, smiling, polite, well dressed and most of all very helpful and friendly. What more can I say, but were going back.
5 out of 5
Recommended
for Couples
by A verified traveller

Great location

Posted 13-Apr-2014
Pros: Great location. Room really clean and quite place, big bathroom and good working shower.
Cons: The floor tile was loose in the bathroom.
Location: So near the tube and got great free road parking on Saturday.
Had great weekend with my friend and hotel was prefect for theatre scene and restaurant and shopping.
3 out of 5
Recommended
for Everyone
by Daz from Buckinghamshire, UK

Great Location however not the warmest of welcomes

Posted 07-Apr-2014
Pros: Great central location, quiet area near 2 tube stations
Cons: Reception offers the first impression on the hotel. Speed things up a bit and at least try to be friendly
Location: Walking distance to the heart of London's West End
The reception is bright large and impressive, however, checkin was slow and chaotic, thank goodness it wasn't busy. The checkin staff were brusque and unfriendly. I'd called ahead to confirm and was told that we were booked into a kingsize the room. This was changed twice at checkin and turned out to be a cramped oddly shaped standard double. Very disappointing. We didn't bother with breakfast because at £26 per person didn't think it represented good value. There's plenty of choice close by offering breakfast so don't be ripped off by the hotels comedy pricing policy
5 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Melia Whitehouse hotel

Posted 07-Apr-2014
Very nice hotel,staff professional ,polite and helpful. I liked it so much I booked an additional day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great staff and location

Posted 30-Mar-2014
Staff were very welcome and nice especially the breakfast crew. Location was perfect with great accessibility to many services and locations
4 out of 5
Recommended
for Everyone
by Lisa from Minneapolis

The right price and nice

Posted 18-Feb-2014
Pros: Staff was great.
Cons: In general needs updating of the rooms...
Location: Regents Park is right by the hotel and the tube is 2 blocks away. While it is just the Circle Line - it is easy to get to/from.
I stayed in the area due to a party nearby. I was very pleased with the quality and the service. The room was clean and while a bit dated and a tiny bathroom, the price was good. I declined all the upgrade offers and still got a Kingsize bed which made the small room more manageable. I'm glad I'm in decent shape as the bath/shower requires gymnastics to climb in. The staff was excellent with suggestions on transport and the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value for London

Posted 18-Feb-2014
Good 4 star hotel in decent location and would have no problem recommending it. Part of large Spanish chain and felt like a lot of Spanish clients stay there which was nice We were down for football match so just needed a base and this hotel suited us perfectly!
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 15-Jan-2014
4 out of 5
Recommended
for Everyone
by Lyn from jersey

Our birthday treat

Posted 14-Jan-2014
Pros: Vicinity, rate,
Cons: Although not hotel to fault but one night 2 people were very noisy. Rooms not properly sound proof
Location: There were nice cafés and shops quite close, it is walking distant from oxford street and the tubs stations are also close
My son and myself had an excellent time, only a few minor hitches but would highly recommend this hotel. We had a fab surprise as it was our birthdays we got a bottle of champagne and a cake which so made our time special....thank you so much