Ratings based on 755 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Great location.

Posted 14-Jul-2014
Very close to Paddington Station and London St Pancras. Regent Park was very lovely. Close to many restaurants, bars, and walking distance to attractions. Room was a bit on the small side but our focus was on history and culture not about space.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Pleasantly Surprised

Posted 10-Jul-2014
Pros: Good location near Regents Park - two tube stops just steps away. Courteous, friendly and helpful staff. Clean and well-maintained. 'Level' features.
Cons: The hotel wouldn't / couldn't adjust our cost. We paid our booked base plus the upgrade, whereas 'Level' rooms were better priced online.
Location: Regents Park is right there ! Two tube stations and bus stops close by get you to everywhere else in London very efficiently.
We needed to find a London hotel on fairly short notice. The Melia White House, London popped up in our Expedia search - the location and amenities sounded good and the price for a standard room was 'in our ball park' range. When we arrived we learned that we could upgrade to 'The Level' at an additional cost. This appealed to us as it provided a good number of valuable additions: full English breakfast, private lounge serving non-alcoholic beverages and snack all day, tapas from 6 pm to 8:30 pm, and a range of wine and spirits from 6 pm to 11pm. With the upgrade we also got a larger room on an upper level. It was roomy, by London standards, clean and well-appointed. We could hear traffic noise - but not enough to be bothersome or to interfere with sleep. Staff were all courteous and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

The food was spot on !

Posted 07-Jul-2014
We stayed for 1 night on the level ( wonderful experience ) the staff were very helpful to our needs supplied us free beer & nibbles & tapas in the evening .couldn't fault it
3 out of 5
by A verified traveller from south east england

Functional, expected more for the price.

Posted 06-Jul-2014
Pros: The front and reception are well decorated and fairly impressive.
Cons: Giving that little extra for the money, ie water in the room.
Location: Location is great for exploring this part of London.
The room was well appointed but very small, the bed almost touched the opposite wall. Bathroom was miniature, you had work around the shower screen to get in the bath. No complementary bottles of water and breakfast was an additional £24 each. Ok but would not recommend.
4 out of 5
Recommended
for Couples
by A verified traveller from Greece

Nice location

Posted 02-Jul-2014
Pros: Room, location
Cons: Noisy room from the road
Location: Walking distance to Oxford street
Stayed for 1 night, good experience, nice location, large but noisy room
3 out of 5
by A verified traveller

Convenient for Regents Park but poor value

Posted 29-Jun-2014
Doesn't live up to description. Payed for superior room & breakfast but poor value for the money. Tea in restaurant & drinking choc in bar were very poor quality. Upside - staff were all excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect for a London Trip

Posted 24-Jun-2014
Pros: The rooms were comfortable, the beds were huge and had a really decent nights sleep.
Cons: I was slightly put off by the receptionist trying to upsell us a superior room.
Location: We booked this because we were travelling to Paris the next day and the station was close by.
Booked this hotel due to the reviews it received and we were not disapointed. The hotel was of a high standard, the location was great, and the staff really pleasant and helpful. Really enjoyed our stay and will use for next time we're in London.
4 out of 5
Recommended
for Couples
by DD from England

Nice hotel on edge of Regents Park

Posted 13-Jun-2014
Pros: Very smart hotel. Level lounge a great asset. Very polite staff.
Cons: Room extremely hot on arrival. Guest experiences need to action requests - champagne and strawberries not in room on arrival - very disappointing.
Location: A great location just on the edge of Regents Park. London zoo and museums easy to find. Everything easily accessible by tube.
This hotel was easy to find after coming out of Great Portland Street underground station and was on the edge of Regents Park, which was lovely. Walking into the lobby was really nice - a doorman, polished marble floors. We had upgraded to an Executive room so checked in via a dedicated reception (which wasn't easy to find initially). Room very spacious, but very hot. Took a long time to cool down after putting the air con on. Bed was huge, but very uncomfortable as it was rock hard. Staff very friendly and polite. Would recommend upgrading to Executive room as access to the private lounge is worth it's weight in gold - complimentary refreshments (soft drinks and cakes all day and hot and cold tapas in the evening). Leather sofas and newspapers added to the comfort, especially as we had two hot days walking and exploring this part of London. We ate in the bar, food a bit disappointing - soggy fish and chips. Wish we'd tried the lovely restaurant - perhaps next time....
4 out of 5
Recommended
for Everyone
by Rhona from Ayrshire,Scotland

Nice,comfortable hotel

Posted 11-Jun-2014
Pros: Beautiful hotel, very comfortable and very good location.
Cons: Check in time far too long. Type of room requests guaranteed when booking. Receptionist could be friendlier and a lot more welcoming.
Requested twin room for my son and daughter. We were taking our son and daughter to London for my son's 18th birthday. On arrival the receptionist wasn't very welcoming and didn't smile for the whole of the check in time, which was very long. It took about 25mins. We were given 2 double rooms which I told the receptionist I requested 1 twin room. She told us it was only a request and it couldn't be guaranteed and they didn't have any twin rooms left. I explained that it was for my 17 year old daughter and my 18 year old son and there was no way they were sleeping in a double bed. They weren't at all accommodating,however,they said they would put a fold up bed in the room. When we returned to the hotel in the evening no additional bed had been put in the room so I had to go back down to reception and start all over again requesting a fold up bed.
4 out of 5
Recommended
for Business Travellers
by Sue from North West England

Very handy location in Marylebone/ Regent's Park

Posted 11-Jun-2014
Pros: location; friendliness; facilities in room
Cons: update the furniture; make it clear that there is an a la carte option in the brasserie
Location: very close to the offices/ chain restaurants of 1 Marylebone Place; very handy for the park and zoo
Was very pleasantly surprised by this hotel which was reasonably priced (£169 per night) and well sited, on the doorstep of Portland Street Tube. Mainly European clientele (esp Spanish, of course). Very pleasant welcome/ departure on check-in desk. Room was fairly small and furniture had seen slightly better days but carpet was new and bathroom fine. Tea and coffee with kettle in room. Dinner was in 'the Place' with a £25 all you can eat buffet: I would have liked it if the a la carte had been offered, but the buffet worked well for me with an evening to kill. Waitress kindly gave me, a lone diner, a paper to read!