Deluxe Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of London Marriott Hotel Marble Arch

4 out of 5
London Marriott Hotel Marble Arch
134 George Street, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 411 out of 1003 reviews" "
Rating 8 - Good. 407 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay. The hotel was clean, safe, conveniently located, and there was a decent restaurant there. The only issue we had was our thermostat broke our last night there and they claimed it could not be fixed. Little effort was put forth from a customer service perspective. Otherwise, I would recommend it.
Stayed 4 nights in Mar 2024

4/10 Poor

Abigail

Travelled with partner
We had a pretty bad stay. Our room was awful to be honest; small, the lamps flickered/buzzed, the bathroom was insanely dated and ugly, there was the smell of cigarette smoke coming through the ancient air conditioning vent in the morning, and there was an incessant loud clanging sound from pipes the other side of the wall ALL NIGHT. We stayed for 2 nights and didn’t realise the noise until bed time as we had been out, and then we were out all day for a wedding the next day and again did not get back until late - otherwise I would have absolutely demanded another room. We had 715 so if you get that when you check in, refuse it!!! Wasn’t overly impressed with how front desk dealt with it this morning when they asked how our stay was. We just explained it was pretty bad in honesty, and they basically said it was a shame and bye! Why ask then? I stayed in a Brussels Marriott last week, an airport Marriott late last year and an NYC Marriott about a year ago. They were all fantastic and were the only reason we felt happy booking this overpriced room for 2 nights. To be in central London a stones throw from some of the most expensive houses in the country and be given this abomination of a room was nothing short of a joke. I’m not a fussy hotel user - a decent bed (the bed here was fine btw) and a clean/quiet space to come back to should be the bare minimum. This was dated, uncomfortable, dark, small, ugly, loud, cramped and it stunk. I absolutely do not recommend this hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Ibrahim

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Stayed 3 nights in Jan 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Nima

Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023

10/10 Excellent

SCOTT

Stayed 1 night in Dec 2023

10/10 Excellent

Dale

Stayed 9 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Great place to stay
Wonderful staff! Loved staying there
Stayed 3 nights in Nov 2023

6/10 Okay

Saif

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good but condition not working it is freez also some light not work but in general it is not bad if the try to fix that
Stayed 1 night in Oct 2023

8/10 Good

Mizgin

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jesus Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 3 nights in Sep 2023

6/10 Okay

Sary Mariell

Stayed 6 nights in Aug 2023

4/10 Poor

Velez

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I paid for a King bed and did not get a king bed. The hotel phone in the room did not work so anytime I needed something, I had to go downstairs to the front desk. Very inconvenient and unacceptable.
Stayed 4 nights in Aug 2023

10/10 Excellent

JOSE LUIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The only problem is the air conditioning that doesn't work and they put a device in the room that is very noisy
Stayed 2 nights in Aug 2023

8/10 Good

Kal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good central location though the area can be noisy on weekends. The building is a bit tired and can use a renovation. Having said that, the room had everything we needed, staff was really professional and helpful. Breakfast buffet was quite good with ample choice. Overall, good stay
Stayed 4 nights in Aug 2023

4/10 Poor

Hussain

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
Air conditioning not working, mold in bathroom, spots in carpet . Not worth the money
Stayed 2 nights in Aug 2023

2/10 Terrible

anshu

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Noman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated room and overpriced - Avoid this hotel
Overpriced hotel and extremely dated rooms. The had a large portable noisey portable AC unit in the room that needed a duct to go outside via a window. I was with my four year old child and this was extremely difficult room to stay in due to the noise. The window had to be left open for that duct. When I went down to ask them to change the room they said nothing available. The only positive thing in this hotel was the breakfast buffet. Would never recommend this hotel to anyone. In conclusion, I was glad that I was only there was one night.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive and run down
Hotel room was run down and cramped. Not what I expected from Marriot. Would not stay here again and it wasn't inexpensive.
Stayed 5 nights in Aug 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mark, at the front desk in the evenings, was a fantastic resource for directing us to, and getting us into, the best places to visit, restaurants and shops, and getting quick access to transportation. He and all of the staff were great! That was just an added bonus perk. We would definitely stay there again! Thanks for a great vacation guys!

6/10 Okay

James

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
property is old and needs updating....room had water leak and had to change rooms after the musty/mildew smell would not go away. bathrooms are not senior friendly. food was excellent
Stayed 7 nights in Jul 2023

2/10 Terrible

Flavio

Disliked: Cleanliness, staff & service, property conditions & facilities
AC did not work
Stayed 2 nights in Jun 2023

4/10 Poor

emma

Disliked: Cleanliness
Bar closed early
Stayed 1 night in Jun 2023

6/10 Okay

Keri

Stayed 1 night in Jun 2023

4/10 Poor

Vivian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room that was provided did not have air conditioning. I reported it to the front desk the first night and they said it was working and also recommended opening a window and use a portable unit that was in the room. Second night I reported the discomfort and they said they would look into it. After the third night they agreed the air was not working and gave us another room This was not acceptable for 3 of the 5 nights.
Stayed 5 nights in May 2023

10/10 Excellent

Howard, Manhattan Beach

Stayed 3 nights in May 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in May 2023

6/10 Okay

leeann

Travelled with group
Just say no
Under whelmed So over priced foe what you get I would never stay here again
Stayed 2 nights in May 2023

10/10 Excellent

Ivan

Stayed 3 nights in Apr 2023

6/10 Okay

NICHOLE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Disappointed in the condition of hotel. Heat/air conditioning didn’t work - they did provide a fan. The usb plug ins all didn’t work either. Expensive for amenities not all working.
Stayed 1 night in Apr 2023

2/10 Terrible

Lien, Braintree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid $421 a night and was put in a room that nothing is working! We walked into the room there was a space heater and a potable fan, which mean the hotel knows the heat and ac are broken and they still cgecked us in the room! For the last 15 years. I have been only staying with Marriott because of their royal treatment to me. Every M hotel i checked in, i was upgraded due to my titanium and platinum status! But this time all i got was a low level motel experience! Never go back for sure Go somewhere else! This is not a Marriott hotel nothing is functioning, light is broken and no ice machine on the floor and no one answer the room services call! ! Paying so much to receive a cheap motel services!!! Will contact Marriott member services and file a complain! Ruin the M hotel reputation for sure! Very very upset.
Stayed 1 night in Apr 2023

8/10 Good

haewon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus stop was crossed street but underground station was 20 minutes walking distance which you spend additional time to final destination. It may not easy to trip with kids. Otherwise, hotel was cute and employee was nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service
Great location. Great staff. Lovely accommodations
Stayed 4 nights in Mar 2023
Response from London Marriott Hotel Marble Arch on 2 Apr 2023
Dear Mark,Thank you very much for staying at London Marriott Hotel Marble Arch!We are really glad that you enjoyed your stay and look forward to welcoming you again in the near future. Thank you.Kind regards,Marriott Marble Arch Team

10/10 Excellent

Irving

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amazing service!
Great location close to the most important attractions in London. Very close to bus stops and metro to move to other parts of the city. They were very friendly and allowed me to early check in at 12:00 noon after my 7 hours trip from the USA. That allowed my family to rest at least for 3 hours before going out recharged! Very nice staff.
Stayed 3 nights in Mar 2023
Response from London Marriott Hotel Marble Arch on 2 Apr 2023
Dear Irving,Thank you very much for staying at London Marriott Hotel Marble Arch!We are really glad that you enjoyed your stay and thank you very much for taking the time to share your experience we really appreciate it. We look forward to welcoming you to our hotel in the near future if your travels bring you here. Thank you.Kind regards,

4/10 Poor

Marjan, Los Angeles

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

4/10 Poor

Moeed

Stayed 3 nights in Mar 2023

6/10 Okay

ALI

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice and clean, the price you're paying is mostly for the nice area around it. would i visit this hotel again? probably not. The Receptionist Tamra was terrible, she was extremely rude and had a really bad attitude and to me it is worth it to check out other hotels just because i expect to be respected, especially when i am respectful.
Stayed 4 nights in Mar 2023

4/10 Poor

AHMED

Travelled with group
Disliked: Cleanliness, staff & service
Elevator stopped while i was inside it. Nothing was offered as an excuse of this. Old furniture and doesn't worth the price
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohamed

Stayed 4 nights in Mar 2023

8/10 Good

Latifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

6/10 Okay

Daniel

Liked: Staff & service
Stayed 1 night in Feb 2023

2/10 Terrible

Rory

Stayed 1 night in Feb 2023

4/10 Poor

Amir

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Nothing unique. Service is not great.
Stayed 3 nights in Feb 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, room comfort
Very pleasant stay! Staff very courteous. Nice to have acknowledgement it was my birthday & those little touches provided by the hotel were appreciated!
Stayed 2 nights in Feb 2023

8/10 Good

Paul

Liked: Staff & service
Stayed 3 nights in Jan 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

6/10 Okay

Liron

Business traveller
Liked: Cleanliness, amenities
The hotel itself is what you expect. But I had to change room twice because they didn’t have the room I booked and didn’t have adequate alternative