Ratings based on 705 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Feb-2015
Promenavstånd till Oxford street, rent och trevlig personal. Kan varmt rekommendera!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham, UK

Very good price considering the location... but

Posted 27-Jan-2015
Pros: Bar, beds, location, price, staff
Cons: cleanliness, renovation of certain fittings.... addition of more plug sockets.
Location: very good location, 5 minute walk from selfridges and park lane.... parking an issue but Marble Arch is not too far (underground).
Was a very good stay and very very good price for a twin double room, we had three of them. However there were a few letdowns.... the bathroom showed signs of wear, the toilet was a bit of a problem to flush completely around the whole basin. Also there were some hairs of a previous resident. The lifts were also very annoying... there are three but many times you are left on your floor for upto 5 minutes waiting for one, and even when one comes you are taken all over the building before reaching ground... However the bar was very nice and all in all I enjoyed my stay. I would stay again, the staff were friendly and very accomodating. Plus the other guests were sociable and kind.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Auckland, NZ

Handy location

Posted 11-Jan-2015
Hotel staff were very friendly and efficient. We arrived a lot earlier than anticipated so were not expecting to be able to check in but simply drop off our bags. Our room was ready! Travelling from New Zealand it was such a relief. The location is handy if you don't mind walking 10 minutes or so from the closest tube station. Our 5 year old son was with us so the walk seemed like an eternity for him so would not necessarily recommend it if you have tired children with you. Take a cab! Otherwise lovely hotel, nice staff and close to Marble Arch.
3 out of 5
by A verified traveller

Ok, but not good value

Posted 01-Jan-2015
Pros: Location, pool
Cons: Broken ice machine, beds average, cost for wifi outrageous
Location: Location
Good location, but hotel not at the level expected for the price paid
3 out of 5
by A verified traveller

Decent Hotel - cleanliness, OK

Posted 20-Dec-2014
The Room was comfortable and the hotel amenities were what you'd expect of a Marriott. My concern, however, was with Housekeeping. I noticed that my room was cleaned daily but not vacuumed. I'm unsure if my sheets were changed but my towels were changed regardless of whether they were left hanging (as instructed should I want to reuse and conserve water) or left on the floor.
Comment from Hotel Management
23-Dec-2014 by Genreeral Manager, Hotel Management
Dear Tai Thank you for taking the time to write a review on Expedia following your recent stay at the London Marriott Marble Arch. We very much appreciate your feedback and I apologise for the shortfall within housekeeping which I have shared the team. Your comments will allow us to review our service to take the necessary action or change for the benefit of our guests. Thank you again and we look forward to welcoming you back to the London Marriott Marble Arch in the very near future. Happy Holidays Ross Paton
5 out of 5
Recommended
for Everyone
by A verified travellerfrom west sussex

Nice hotel near to tube and shops.

Posted 16-Dec-2014
Pros: How close it was to shops.
Location: Hotel is close to hyde park great for winter wonderland.
Would stay there again . Experience was great. Room was clean and comfortably.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Breda

Prima hotel

Posted 09-Dec-2014
Pros: Personeel heel vriendelijk en behulpzaam. Gezellige bar om na een vermoeiende dag nog wat te drinken.Top!
Cons: 2 x was de kamer niet schoongemaakt om 17.00 uur. Verder 2x maal gevraagd om extra dekens, deze kregen we de 3e avond. Vaak lang wachten op de lift!
Location: Marble Arch en Oxford street zijn op loopafstand. Vlakbij Selfridges, een geweldig warenhuis. Verder gemakkelijk overal te komen met de metro.
Afgelopen weekend gelogeerd in het Marriot Marble Arch. Loopafstand van de metro is ongeveer 10 minuten. Het hotelpersoneel is uiterst vriendelijk, de kamers netjes. De schoonmaak werd wel erg laat op de dag gedaan, pas nadat wij ons voor het diner verkleed hadden. Daarnaast maakt de verwarming/airco veel herrie. Daardoor hadden wij deze niet aangezet en werd het 's nachts in de kamer koud. Op zich niet erg, alleen waren de dekens erg dun en was het te koud.
Comment from Hotel Management
12-Dec-2014 by Genreeral Manager, Hotel Management
Dear RM Thank you for spending a weekend at the London Marriott Marble Arch and posting a review about your stay. Firstly I am very sorry for the cons experienced which I have shared with the team. I also do hope that you had the opportunity to speak with a member of the team about the heating/air conditioning. On the other hand I am delighted to hear of the pros and the rooms met with your expectation. My sincere thanks again for your comments as we constantly review and where appropriate and necessary, action changes for the benefit of all our guests. Ross Paton, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Londres

Vue panoramique sur Londres !

Posted 09-Dec-2014
Hotel et service excellent... Chambre de belle surface au 11ème étage avec vue sur Londres :) Literie très confortable et rien ne manque :) Pas eu le temps de profiter de la piscine, dommage Seul le prix est élevé, très élevé !!! A proximité des centres par les lignes de bus, très bien assuré et a tte heure même tard le soir. Hydre park a pied pour respirer, Oxford street et Soho pour le shoping et tous les autres centres d'intérêt en bus ou à métro ... Superbe séjour
3 out of 5
by A verified traveller

Mediocre for a Marriott

Posted 06-Dec-2014
The title of the hotel gives the impression of being on the same road as the Marble Arch. It is not. It is on the same road as the "Islamic Bank of Britain", in a very foreign location, full of resteraunts, cafés and shops aimed solely at Middle East people. We struggled to find a near by resteraunt that didn't serve halal or shisa! The road is gruby looking, and my purse was stolen out of my bag a few minutes away from the hotel. The hotel itself was ok, but I wouldn't stay in this area again, even though a five minute walk away, is the Marble Arch and oxford street. If you want to be near the Marble Arch, then the Hilton is much better located then the Marriott.
Comment from Hotel Management
11-Dec-2014 by Genreeral Manager, Hotel Management
Dear francesca Thank you for staying with us at the London Marriott Marble Arch and posting an honest review on your stay. Firstly my sincere apology for your unfortunate incident and I trust you were able to report the matter to the Police and or able to get assistance from a member of staff at the hotel. The hotel is named after its nearest landmark, the ‘Marble Arch’, which taking the side road to the left of the hotel and two blocks up to the right is visible. I am very sorry the vicinity of the hotel did not meet with your expectations. Edgware Road forms part of London’s vibrant and diverse community however the surrounding area extends further and are many side streets with an array of alternative restaurants, and places of interest, and again, I am very sorry if assistance was not provided to make you aware of this. It is regretful to hear you would not stay again and my thanks again for your valuable feedback. Ross Paton, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edinburgh

Lovely hotel, good location

Posted 03-Dec-2014
Staff were extremely helpful and friendly. Hotel is in an ideal location, approx 10mins walk from the shops. Free tea and coffee in the lobby which was good to take away in the morning. Room was very comfortable. Overall an excellent experience and would def stay again.