Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ishchenko-Giller

Nice hotel

Posted 23-May-2015
Good, very good, very-very good, excellent, fantasy, fine, I like this hotel, very good, next time I will stay in this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2015
Pros: good ambience, freindly staff. good sized rooms.
good. comfortable rooms, pleasant atmosphere. Good breakfast
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa Ontario

Great Facility and Positive Experience.

Posted 17-Apr-2015
Speedy checking was much appreciated as we were tired from jet lag. Great service and services. Great rooms good food. Only negative would be staff not clearing lounge tables in bar area quickly after guests left. Often left with food crumbs napkins and wet empty glasses.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom R

Posted 14-Mar-2015
Overall very nice shame my spa treatment got cancelled as this was the main reason for the stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

excellent location and position for racing

Posted 10-Mar-2015
Cons: One spa employee was very rude and awful.
Location: visited Chartwell house which is fairly local and an ideal place to visit with families.
Really loved staying here. Hotel staff friendly and helpful. However, The receptionist on the spa area was awful and let everyone else down. She needs to be sacked with her attitude towards customers. On the plus side the cleanliness of the hotel and the rest of the staff more than made up for her rudeness.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely accommodation

Posted 09-Mar-2015
Good spa facilities, friendly helpful staff. Yummy breakfast, wonderful views of race course.
5 out of 5
Recommended
for Couples
by A verified travellerfrom birmingham

great place for race days

Posted 23-Feb-2015
Pros: on racecourse
Cons: food not lots of choice
fantastic view of racecourse lovely comfortable bed spa facilities good.
5 out of 5
Recommended
for Families
by martinfrom Celtic

Excellent staff and location. Bed sagging ...

Posted 21-Feb-2015 on Hotels.com
Excellent staff and location. Bed a little uncomfortable, falling down in the middle. Would visit again.
4 out of 5
Recommended
for Couples
by Kayleighfrom Kent

Ups & downs

Posted 20-Feb-2015 on Hotels.com
Hotel was beautiful and the staff couldn't be more friendly. The spa was extremely relaxing. However, do not use the hotels restaurant. Me and several other couples complained, the service was slow and disorganized.
3 out of 5
Recommended
for Business Travellers
by Yogafrom Walsall

Pleasent trip

Posted 20-Feb-2015 on Hotels.com
The hotel room was ok. The stay was fine.