Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2015
Pros: good ambience, freindly staff. good sized rooms.
good. comfortable rooms, pleasant atmosphere. Good breakfast
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa Ontario

Great Facility and Positive Experience.

Posted 17-Apr-2015
Speedy checking was much appreciated as we were tired from jet lag. Great service and services. Great rooms good food. Only negative would be staff not clearing lounge tables in bar area quickly after guests left. Often left with food crumbs napkins and wet empty glasses.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom R

Posted 14-Mar-2015
Overall very nice shame my spa treatment got cancelled as this was the main reason for the stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

excellent location and position for racing

Posted 10-Mar-2015
Cons: One spa employee was very rude and awful.
Location: visited Chartwell house which is fairly local and an ideal place to visit with families.
Really loved staying here. Hotel staff friendly and helpful. However, The receptionist on the spa area was awful and let everyone else down. She needs to be sacked with her attitude towards customers. On the plus side the cleanliness of the hotel and the rest of the staff more than made up for her rudeness.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely accommodation

Posted 09-Mar-2015
Good spa facilities, friendly helpful staff. Yummy breakfast, wonderful views of race course.
5 out of 5
Recommended
for Couples
by A verified travellerfrom birmingham

great place for race days

Posted 23-Feb-2015
Pros: on racecourse
Cons: food not lots of choice
fantastic view of racecourse lovely comfortable bed spa facilities good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location after a day at the races

Posted 28-Jan-2015
Fantastic location after a day at the races, room with two double beds ideal for us as a family, great buffet breakfast
5 out of 5
Recommended
for Families
by Andrew

This traveller left a rating score only Posted 27-Jan-2015 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

london trip

Posted 22-Jan-2015 on Hotels.com
nice pool and wellness, good service ironboard in room didnt work and coulden iron my shirt.good and nice service in restaurant.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Business trip

Posted 19-Jan-2015 on Hotels.com
Lovely hotel, great setting, good gym and the staff were great