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Reviews of The Manor Elstree

4.5 out of 5
The Manor Elstree
Barnet Lane, Borehamwood, England

Reviews

8.4

Very good

Rating 10 - Excellent. 305 out of 647 reviews" "
Rating 8 - Good. 199 out of 647 reviews" "
Rating 6 - Okay. 83 out of 647 reviews" "
Rating 4 - Poor. 41 out of 647 reviews" "
Rating 2 - Terrible. 19 out of 647 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking free.
Stayed 2 nights in Apr 2024
Response from Jo on 13 Apr 2024
Thank you for taking the time to review your stay

10/10 Excellent

Ivor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in beautiful grounds and the property in good condition. Sadly the stairs were very steep for old people like us but we understand that no lift could be installed, but we were forewarned about this and the hotel were very cooperative.
Stayed 2 nights in Mar 2024
Response from Jo on 14 Mar 2024
Thank you for taking the time to leave our review.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very good made check in and out so stress free, I would book again
Stayed 6 nights in Feb 2024
Response from Jo on 12 Mar 2024
Thank you for your recent stay at the Manor Elstree

8/10 Good

Martins Osarodion

Helpful front desk manager
Stayed 2 nights in Feb 2024
Response from Jo on 1 Mar 2024
Thank you for your recent visit to the Manor

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Great hotel …very economical…gorgeous room
Stayed 1 night in Feb 2024
Response from Jo on 1 Mar 2024
Thank you for your fabulous review, we are pleased you enjoyed your stay.

6/10 Okay

David, New York

Stayed 6 nights in Feb 2024
Response from Jo on 24 Mar 2024
Thank you for your recent stay

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Jo on 18 Jan 2024
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok but can be better
I book a quick stay. Never cost much and I have stayed at this hotel before. But this time in was in a room with a name. It was very old fashion a small Phillips Tv that you had to lie at an angle to watch and did have all the Channels. Me and my partner are not big but this bed was a very small double I probably would have been better off in my own bed very uncomfortable bed wasn’t the best experience at all.
Stayed 1 night in Jan 2024
Response from Jo on 9 Jan 2024
Thank you for your feedback

6/10 Okay

alan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
old tired and needs refresh
tired and badly in need of a refresh. Carpet is dirty and bare , curtains torn furniture is sad. Major issue is no elevator , hotel is not handicapped friendly
Stayed 4 nights in Dec 2023
Response from Jo on 9 Jan 2024
Thank you for your recent stay. We are refurbishing all the rooms and hope to welcome you back again.

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historical manor, on a very nice and green property. The area is quiet and slightly outside the city chaos! The breakfast and the Christmas decorations were truly a highlight for us. Jo, at the reception, made sure everything was perfect. Parking was super convenient, but driving in London can be challenging so we took the public transport, which was a 5-min cab ride (6£) 20-min train OR a 10-min walk 5-min bus 20-min train. Highly recommend!
Stayed 2 nights in Dec 2023
Response from Jo on 1 Jan 2024
Thank you for your lovely review. We are delighted that you enjoyed your stay with us.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
I had high hopes for the hotel when we arrived - the impressive manor and charming, cosy communal areas are very atmospheric. Unfortunately the rooms let it down - they are in an annex separate from the manor itself and are small, tired and over-priced. That said the bed was comfortable and the staff nice. Set expectations accordingly.
Stayed 2 nights in Dec 2023
Response from Jo on 1 Jan 2024
Thank you for your feedback

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly maintained rooms. In desperate need for renovation. Unhelpful staff when we complained about the faulty heating on the first night. Torn curtains, dirty chairs and leak in the ceiling. Less than one star property.
Stayed 2 nights in Dec 2023
Response from Jo on 28 Dec 2023
Thank you for taking the time to leave your feedback

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Had our work christmas party there. food was excellent and the entertainment was great. Bar Staff were very accommodating too
Stayed 1 night in Dec 2023
Response from Jo on 28 Dec 2023
Thank you for your great review. We are delighted that you enjoyed your evening!

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023
Response from Jo on 28 Dec 2023
Thank you Lynn! Hope to seeing you again soon

6/10 Okay

Ian

Stayed 3 nights in Dec 2023
Response from Jo on 16 Dec 2023
Thank you for staying at the Manor

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Customer Service experience ever
Worst Customer Service we've experienced, will never visit again.
Stayed 1 night in Dec 2023
Response from Jo on 16 Dec 2023
Good morning Mr Haythorne,We pride ourselves on the friendly approachable staff so it is upsetting to hear that you felt the customer service you received was not good.If you would like to discuss this please do email the hotel directly.Joanna

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jo on 16 Dec 2023
Brilliant. Thank you for your 5 star review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jo on 16 Dec 2023
We appreciate the 5 star review. Thank you

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought everything was excellent, could not fault a thing
Stayed 1 night in Dec 2023
Response from Jo on 5 Dec 2023
Thank you. We are so happy that your stay was a success and we hope to see you again soon.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely night. Such a beautiful hotel! And the receptionist Jo was amazing and very helpful.
Stayed 1 night in Dec 2023
Response from Jo on 5 Dec 2023
Thanks Jenni, Glad you had a great time!

6/10 Okay

Lance

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is dated and requires an uplift. Carpets damaged, cracks and mold in bathroom. Also the hotel has a carehome vibe
Stayed 3 nights in Nov 2023
Response from Jo on 28 Nov 2023
Thank you for taking the time to leave your feedback.

6/10 Okay

Ian

Business traveller
Just putting service charges on a drink is out of order.
Stayed 2 nights in Nov 2023
Response from Jo on 27 Nov 2023
Thank you for taking the time to review your stay

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Jo on 24 Nov 2023
Thank you for the fantastic 10/10 . Hope to see you again soon

8/10 Good

steve

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Jo on 7 Nov 2023
Thank you for your recent visit

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like stepping into a sixteenth century estate! Stay in the main house!
Stayed 4 nights in Oct 2023
Response from Jo on 7 Nov 2023
Thank you for your recent visit

10/10 Excellent

Chinyelu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joanna's exceptional service went above and beyond to ensure that every single one of my concerns was promptly addressed. Not only did she address my issues with remarkable efficiency, but she also went the extra mile by sending me a complimentary gift, elevating my entire experience to a level of excellence. Encountering such dedicated and attentive staff is a true testament to the commitment to customer satisfaction. Furthermore, the manager's personal involvement in rectifying any issues further solidified the outstanding commitment to service excellence at this establishment.
Response from Jo on 30 Oct 2023
Thank you for your lovely review.

4/10 Poor

Donna

Travelled with group
Disliked: Property conditions & facilities, room comfort
Wouldn’t stay here again
Beds were so saggy in the middle and so soft had to sleep on the duvet. Got very limited sleep! No bins in the bathroom and very slippery in the bathroom even with the bath mat in it. Spoke to the receptionist on check out and they offered us a bacon and egg sandwich to go and when opened the egg sandwich had a hair within it!! Wouldn’t stay here again!
Stayed 1 night in Oct 2023
Response from Jo on 28 Oct 2023
Thank you for taking the time to review your stay.We are truly sorry that your stay was not satisfactory and would love the opportunity to make things right. Please do contact the reception manager who would love to talk to you.

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jo on 25 Oct 2023
Thank you for visiting the Manor

10/10 Excellent

Berenice

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay at the Manor Elstree. The receptionist was absolutely fantastic upon arrival. We were running late and had a small amount of time to get ready for our event. She took care of our taxi, ordered us room service and because of her extra efforts and professionalism, we arrived well in time for our event stress free. All the staff during breakfast were friendly and professional; we really enjoyed our stay and would definitely recommend the hotel.
Stayed 1 night in Oct 2023
Response from Jo on 17 Oct 2023
Thank you for your lovely review. It was our pleasure!JO

10/10 Excellent

Andrzej

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jo on 8 Oct 2023
Thank you!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a break for visiting London, easy to get to Stanmore Tube station (8 mins). Lovely place to stay, lovely room and great food. Would recommend to everyone
Stayed 2 nights in Sep 2023
Response from Jo on 5 Oct 2023
Thank you for taking the time to leave some feedback. We are delighted that you enjoyed your stay

6/10 Okay

Nickesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed room and dinning area and very clean but room was cold at night and radiator didn't work and breakfast in the morning was not satisfactory with small portions and over cooked bacon of full English wasn't really good felt it was very over priced for what it was.
Stayed 1 night in Sep 2023
Response from Jo on 5 Oct 2023
Thank you for your recent stay

8/10 Good

Sam

Business traveller
Liked: Staff & service, room comfort
Ok hotels, a bit dated but very comfy beds
Stayed 1 night in Sep 2023
Response from Jo on 25 Sept 2023
Thank you for your recent visit to the Manor

6/10 Okay

ross

Travelled with family, Travelled with partner
Griunds
Stayed 2 nights in Sep 2023
Response from Jo on 19 Sept 2023
Thank you for your visit

4/10 Poor

Karis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite dirty and in need of repair. The paint was peeled, furniture broken and the toilet was a weird spray electric bidet that didn't work. We were in 3 rooms and two had been seemingly upgraded but mine hadn't unfortunately.
Response from Jo on 15 Sept 2023
Hi karis,Thank you for your feedback, We are working through the bedrooms and refurbishing. We are truly sorry that you felt the room was not as nice as the others

6/10 Okay

Sophia

Stayed 2 nights in Sep 2023
Response from Jo on 5 Oct 2023
Thank you for visiting the Manor Elstree

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond Expectations - Wedding Night
I can’t thank the staff & hotel enough. They made so much effort for us on our wedding night. The room was so beautifully made up in tasteful hearts confetti ,balloons and other decorations. Not to forget delicious strawberries in dipped chocolate. This was all such a wonderful surprise. The staff couldn’t do enough for us while we were there too. The room was so beautiful and super comfortable.
Stayed 1 night in Sep 2023
Response from jo on 13 Sept 2023
Thank you for your lovely review.We do hope we added to the magic of your day !

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff , beautiful hotel could do with a bit of tlc very comfy bed would definitely stay again
Stayed 1 night in Sep 2023
Response from jo on 13 Sept 2023
Thank you for taking the time to review your stay

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bit of an oasis close to Elstree
First time staying and an excellent choice
Stayed 1 night in Sep 2023
Response from Jo on 8 Sept 2023
Thank you!You will always be welcome...

6/10 Okay

Murali

Business traveller
Disliked: Cleanliness
Property is an old manor. No lifts. Was given a room. Upon checkin, the fuses in room were not working. Called reception to report and they got it rectified in 15 minutes. Toilet was dirty. Someone has taken a dump and piss and not flushed properly. Room curtains were torn. Was there for a brief overnight stay but was not pleasant.
Response from jo on 6 Sept 2023
Thank you for taking the time to leave your feed back.It is alarming that you found the bathroom in that condition. We will be investigating the staff responsible to the room being checked in in that condition

8/10 Good

Farrukh

Travelled with partner
Liked: Cleanliness
Lovely view.
Stayed 1 night in Aug 2023
Response from jo on 6 Sept 2023
Thank you for your recent visit to the Manor

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old Georgian property. Needs a little tlc to keep it's charm but it didn't lack clean comfortable rooms and a lovely breakfast. Would stay again.
Stayed 1 night in Jun 2023
Response from jo on 6 Sept 2023
Thank you for your lovely review

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great value for money
The fan was broken in the bathroom, there was black spot mould on the ceiling & on the back of the door. Our Mattress was awful, well over due for replacement. The carpet in the room was marked and looked like it needed a deep clean. Despite this the staff were polite & friendly & the Breakfast top draw.
Stayed 1 night in Aug 2023
Response from jo on 6 Sept 2023
So sorry that the room was a little tired. We are already refurbishing the bedrooms and this one has been completely redecorated now

6/10 Okay

Simon

Stayed 1 night in Aug 2023
Response from Jo on 29 Aug 2023
Thank you for your recent visit

8/10 Good

Liane

Travelled with partner
Liked: Cleanliness
We’ve always really liked the manor especially when it was a Laura Ashley hotel. It has become a bit tired though and some of the soft furnishings and carpets in the rooms could do with a good clean. The staff were friendly and helpful but we did end up waiting quite a lot at the reception or for restaurants service when there was no one there. Overall a good hotel and we would stay there again but I hope they consider bringing it back up to the standard looks wise it was a few years ago.
Stayed 2 nights in Aug 2023
Response from Jo on 11 Aug 2023
Morning Liane,Thank you for taking the time to leave your review. We are consciously working through the

8/10 Good

Christopher

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jo on 7 Aug 2023
Thank you for your recent stay

6/10 Okay

Fiona

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not so happy this time
I’ve stayed here before and will probably stay again but the bathroom they gave me this time was awful! Leaks, stains, no mirror, no toilet seat lid. Just disgusting
Stayed 1 night in Jul 2023
Response from jo on 6 Sept 2023
We are so sorry that the bathroom was a problem. We are in the middle of actually changing all of the toilets and refreshing the rooms.

4/10 Poor

Claudiu

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jo on 4 Aug 2023
Thank you for your recent visit

2/10 Terrible

Omer

Stayed 1 night in Jul 2023
Response from Jo on 4 Aug 2023
Thank you for visiting the Manor

10/10 Excellent

Grainne

Stayed 2 nights in Jul 2023
Response from Jo on 30 Jul 2023
Thank you for your generous score!