Twin Room, 2 Single Beds | Desk, blackout curtains, free cots/infant beds, free WiFi

Reviews of ibis London Wembley

3 out of 5
ibis London Wembley
South Way, Wembley, Wembley, England

Reviews

8.0

Very good

Rating 10 - Excellent. 392 out of 1004 reviews" "
Rating 8 - Good. 374 out of 1004 reviews" "
Rating 6 - Okay. 132 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on 25 Mar 2024
Dear Monica,Thank you for the your ratings! Looking forward to hosting you again soon! We Look forward to welcoming you back soon!Regards,Team Ibis London Wembley

10/10 Excellent

Tanvi

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Chidozie on 19 Mar 2024
Thank you, Tanvi! We're so glad you had a great experience.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
During my one night stay the staff were really friendly check in was quick and easy as was check out. Breakfast was good with a great selection of hot and cold options and the breakfast staff were friendly. Would definitely stay there again when in that part of the city.
Stayed 1 night in Feb 2024
Response from Chidozie on 19 Mar 2024
Thank you for the great review, Sean! We're so glad you enjoyed your stay and our friendly staff. See you next time!

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in nice location and walking distance from station, wembley stadium and arena
Stayed 1 night in Feb 2024
Response from Chidozie on 19 Mar 2024
Thank you, Christina! We're glad you enjoyed our hotel's great location and proximity to Wembley attractions. See you next time!

4/10 Poor

Eirini

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on 25 Mar 2024
Dear Eirini,Thank you for your rating. We're sorry we didn't meet your expectations this time. We'll strive to improve.We hope you will give an other opportunity to serve you better in the Future stays with us.Regards,Team Ibis London Wembley

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Diana on 19 Feb 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5.We're glad to hear that you had a positive experience overall, but we also want to ensure that we address any areas where we can improve. If there are any specific aspects of your stay that you believe could be enhanced, or if there's anything else you'd like to share with us, please don't hesitate to reach out.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,DianaReceptionist

8/10 Good

Bharat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Diana on 20 Jan 2024
Dear Bharat,Thank you for taking the time to share your feedback and awarding us a 4/5 rating. We appreciate your input, and we're interested in learning more about your experience. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again and exceed your expectations.Best regards,DianaReceptionistIbis London Wembley

10/10 Excellent

mercy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diana on 8 Jan 2024
Dear Mercy,Thank you so much for taking the time to share your 5/5 rating! We are thrilled to hear that you had an excellent experience during your stay with us. Our team, especially Diana at the reception, is dedicated to providing the best service possible, and we're delighted to know that we could meet your expectations.If you have any specific feedback or suggestions on how we can further enhance our services, please feel free to share. We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay.Warm regards,DianaReceptionistIbis London Wembley

6/10 Okay

Chaturbhuj

Stayed 1 night in Dec 2023
Response from Ibis Wembley on 12 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and value your perspective. We're sorry to hear that your experience fell short of expectations. Understanding more about your specific concerns would be helpful for us to address and improve. Please feel free to reach out with any additional details. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best Regards,Ibis Wembley

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Diana on 19 Feb 2024
Dear Leah,Thank you for sharing your feedback and rating your experience with us as 4 out of 5. We're pleased to hear that you had a positive overall experience during your stay. If there are any specific areas where you believe we could improve or if there's anything else you'd like to share with us, please feel free to let us know. Your feedback is important to us as we continuously strive to enhance our services and provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,DianaReceptionist

10/10 Excellent

Bomgboye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Dec 2023
Response from Diana - Receptionist on 28 Dec 2023
Dear Bomgboye,Thank you for taking the time to rate your stay with us. We are thrilled to see that you had a positive experience during your visit to Ibis London Wembley, reflected in your 5/5 rating.If you have any specific feedback or if there's anything you particularly enjoyed about your stay, feel free to share it with us. We appreciate your support, and we hope to welcome you back for another excellent stay in the future.Best regards,DianaReceptionistIbis London Wembley

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room to small for a family room and second bed was poor
Stayed 4 nights in Dec 2023
Response from Diana - Receptionist on 2 Jan 2024
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize that the room size and the second bed did not meet your expectations.Your comments are important to us, and we will take them into consideration as we strive to improve our services. If you have any additional details or specific suggestions on how we can enhance our family room accommodations, please feel free to share.We value your feedback and hope to have the opportunity to better serve you in the future. If you decide to stay with us again, please let us know of any preferences, and we will do our best to make your experience more comfortable.Best regards,DianaReceptionistIbis London Wembley

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Went to a gig at Wembley so okay for a place to sleep overnight. Did the job for what I needed. Some sofas in bar area heavily stained and needed deep cleaning or replacing but other than that hotel is fine for a short stay.
Stayed 1 night in Dec 2023
Response from Team Ibis on 20 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Good location for Wembley stadium or the arena. Probably a bit expensive for the standard of hotel. Overall ok
Stayed 1 night in Dec 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

8/10 Good

Molly

Stayed 1 night in Dec 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 Excellent

Stella

Stayed 1 night in Dec 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 Excellent

Julie

Travelled with family
Lovely hotel
This is a lovely hotel, and in a great location for Wembley stadium, outlet shopping centre. Breakfast was lovely, would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Team Ibis on 18 Dec 2023
Dear Julie,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Wembley

4/10 Poor

Abi

Stayed 1 night in Dec 2023
Response from Diana on 28 Dec 2023
Dear Abi,Thank you for taking the time to provide your rating. We noticed you rated your experience as 2/5, and we appreciate your feedback. While your rating doesn't include specific comments, we would love to understand more about your stay and any areas where we can improve.If there are particular aspects that didn't meet your expectations or if you have suggestions on how we can enhance our services, please feel free to share more details. We value your input, and your satisfaction is important to us.If you prefer to discuss your experience further or have specific concerns, please don't hesitate to reach out directly. We're here to ensure our guests have a positive and enjoyable stay, and your insights help us in achieving that goal.We look forward to hearing from you.Warm regards,DianaReceptionistIbis London Wembley

4/10 Poor

Toni

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I have picture of mould from our room! And other dirty and broken things. The carpets were filthy. Staff friendly but would not in a million years pay that extortionate amount to stay again.
Stayed 1 night in Dec 2023
Response from Team Ibis on 18 Dec 2023
Dear Toni,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

10/10 Excellent

Joanna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

6/10 Okay

David

Stayed 1 night in Nov 2023
Response from Team Ibis on 20 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

8/10 Good

KUNWAR, San Diego

Liked: Amenities
Comfortable stay
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Kunwar,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

10/10 Excellent

Calveti

Business traveller
GOOD AND CLEAN
The front office was very friendly
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

8/10 Good

David and Dawn

Stayed 2 nights in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your Positive ratings regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback.Thank you again and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your Positive ratings regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback.Thank you again and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

8/10 Good

Emma

Liked: Cleanliness, staff & service, room comfort
everything was great room had nice view and speedy check in but my room had no toilet paper in it
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

8/10 Good

Emma

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Passing through, this will do!
Location was perfect for Wembley, reception desk confused me, small bench with someone with laptop, didnt look like a reception desk! Bathroom was spotless, as was the bed, but worse night sleep ive every had, bed was so hard, glad i didnt stay more than one night, room was grubby by wardrobe, generally it was ok, certainly not sure id stay again
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. Your feedbacks are really important to us which helps improve the quality of our services. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely,Ibis London Wembley

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a great location.
Really helpful staff! Clean, tidy and comfortable
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your Positive ratings regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback.Thank you again and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, friendly and helpful staff. Convenient location for Wembley events
Stayed 1 night in Nov 2023
Response from Steve on 25 Nov 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis London Wembley

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay,close to Wembley…kettle unfortunately didn’t work in the room
Stayed 1 night in Nov 2023
Response from Team Ibis on 18 Dec 2023
Dear Lee,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 Excellent

Kimura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe to walk through Wembley Park where the famous stadium and arena are located. Many shops and restaurants are available nearby.
Stayed 4 nights in Oct 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Ibis on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

6/10 Okay

Barbara

It’s a budget hotel but costs almost the same as the 4and 5 star hotels. The rooms are very empty and cold no real comfort except the tea and coffee supplied
Stayed 1 night in Oct 2023
Response from Team Ibis on 18 Dec 2023
Dear Barbara,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

10/10 Excellent

Neki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

rob

Travelled with partner
Everything was nice and close by to a lot of shops and metros
Stayed 3 nights in Oct 2023
Response from SF on 21 Oct 2023
Dear Guest,Thank you for your wonderful review of our hotel! We're delighted to hear that you had a great stay. Our team works hard to provide exceptional service, and your positive feedback is truly appreciated.We can't wait to welcome you back in the future. If you have any further comments or requests, please feel free to reach out. Your satisfaction is our priority.Warm regards,Ibis London Wembley Team

6/10 Okay

Fiona

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location when you go for a game @Wembley
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with group
Liked: Staff & service
Ok
Great location for Wembley Stadium. Average food offering. Room cleanliness especially the bathroom was questionable
Stayed 2 nights in Sep 2023

10/10 Excellent

Yui

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Steve on 30 Sept 2023
We're thrilled to hear that you had a positive stay with us! Thank you for taking the time to your feedback. We look forward to welcoming you back soon and providing you with another enjoyable stay.

10/10 Excellent

Lily-Mae

Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Sep 2023

8/10 Good

Albert C

Stayed 2 nights in Sep 2023

8/10 Good

Melecio

Stayed 2 nights in Sep 2023
Response from ibis wembley on 22 Sept 2023
Dear Guest,Thank you for your wonderful review of our hotel! We're delighted to hear that you had a great stay. Our team works hard to provide exceptional service, and your positive feedback is truly appreciated.We can't wait to welcome you back in the future. If you have any further comments or requests, please feel free to reach out. Your satisfaction is our priority.Warm regards,Ibis London Wembley Team

6/10 Okay

Rupasree

Liked: Staff & service
Disliked: Cleanliness
Very convenient
Stayed 3 nights in Sep 2023

6/10 Okay

I G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was a bit hard and not comfortable to sleep in. The staff were very helpful and we were able to leave our things behind as we have an event to go to. It was okay and convenient
Stayed 1 night in Sep 2023
Response from ibis wembley on 22 Sept 2023
Dear Guest,Thank you for your wonderful review of our hotel! We're delighted to hear that you had a great stay. Our team works hard to provide exceptional service, and your positive feedback is truly appreciated.We can't wait to welcome you back in the future. If you have any further comments or requests, please feel free to reach out. Your satisfaction is our priority.Warm regards,Ibis London Wembley Team