Ratings based on 2,241 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Milano

Buon albergo vicino al British

Posted 31-Jul-2015
ho soggiornato a fine luglio ed ho scelto l'hotel per la sua posizione strategica- Simpatica aria un pó agee, fatto per chi vuole godere la città e dormire in una location victorian.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
Nice people nice and clean place, great location!!!!!! Very helpful personal.
4 out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel stay in quiet neighborhood in London

Posted 24-Jul-2015
Pros: Gorgeous Edwardian design with a beautiful lobby, staircase and bar. My room was simple, but had lovely windows facing the adjacent park.
Cons: Light on the towels and toiletries.
Location: Great location facing a quiet residential park, with restaurants and attractions close by (British Museum, etc)
In London for holiday - this was a great place to be centrally located, but in a quiet neighborhood with lots of shops and restaurants close by. Nice coming home from some of the busier parts of the city to this quiet neighborhood. Concierge and desk staff were always welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveller from Israel

Was very pleasant

Posted 22-Jul-2015
Pros: location. Atmosphere
Cons: Tidy up the room every day, one day the maid said she did not have time
Location: the park. Walking distance from the British Museum, walking distance from the city center. Everything is very close and convenient
Pleasant hotel, not always cleaned the room, but there was a feeling of a clean and cozy room. Next to the bed there is no electrical connection so there is no place to charge your cell phone in it's uncomfortable
4 out of 5
Recommended
for Everyone
by A verified traveller from Bristol, UK

Above average breakfast, close to British Museum

Posted 22-Jul-2015
Yep, it's an old building, so room standards reflect that. However it is clean, quiet, handy for British Museum, the cooked breakfast was good quality for a self-serve buffet, and the staff were smart, friendly and courteous.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Large room, especially for London.

Posted 21-Jul-2015
Cons: More towel rods in bathroom.
Bell captains, concierge and front desk were very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Very refined, if a little faded, grandeur.

Posted 21-Jul-2015
Pros: The space and Victorian decor. The staff were without exception warm, friendly and helpful.
Cons: The rooms are a little tired. The tray charge for the room service was steep.
Location: Good, central location. Near to Covent Garden and the galleries in Trafalgar Square.
The first impression is one of faded Victorian splendour. The staff and the welcome they gave could not have been more pleasant and warm. The room was snug to say the least but we were only staying one night so it didn't seem to matter. I have stayed before at the Russell and had a much more urban chic room, but the one this time was pretty nondescript. We had the pleasure of a surprise package which included chocolates, champagne and rose petals and this compensated for the slightly disappointing room. Breakfast was great in a splendid large dining room which was lively and at atmospheric, if not sedate. The staff, again, were numerous and perfectly polite. All in all, would definitely recommend. It is not high end chic or luxurious but nowhere near downmarket. It has a charm and the staff are wonderful. The location is also very convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Great hotel

Posted 20-Jul-2015
Lovely decorated room. Great staff very comfortable and in a good location. Only thing was the space between side of the bath and the wall where the handbasin was was very tight
5 out of 5
Recommended
for Everyone
by A verified traveller from Montana, USA

Classy and comfortable!

Posted 16-Jul-2015
Pros: Air conditioning, comfortable beds, large bathroom, free internet. Excellent restaurant.
Cons: Larger elevators! One was the size of a small closet and barely held 2 people plus 4 suitcases.
Location: About 3 blocks to British Museum. Park across the street. Pharmacy, restaurants and shops a block away. Tube around the corner. ATMs at corner banks.
Stayed 6 days in June 2015. Weather hot, sticky. Really appreciated air conditioning.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good !

Posted 16-Jul-2015
Beaucoup de cachet, confort et très bien placé (métro et bus) Un charmant square devant pour prendre un café dans le jardin. Excellent séjour.