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Reviews of Hotel Indigo London - Kensington, an IHG Hotel

4 out of 5
Hotel Indigo London - Kensington, an IHG Hotel
34-44 Barkston Gardens, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1006 reviews" "
Rating 8 - Good. 306 out of 1006 reviews" "
Rating 6 - Okay. 64 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen, OAKLAND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Indigo is possibility the perfect quintessential London hotel, updated with every modern comfort a traveler would need or want. Great location in Earl's Court across the street from the Piccadilly line (think airport and central London easy access). Wonderful, welcoming, genuinely hospitable staff. Spacious, quiet, beautifully decorated rooms with a great bed, mini-frig, hot pot, iron, large TV, even robes and slippers. Rain shower and very nice bath products. The site has a breakfast buffet, restaurant, and bar open late. Fast Wi-Fi. Hotel Indigo is going to be my go-to pied-de-terre anytime I am in London.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jody, Drumheller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff , welcoming front desk and wonderful breakfast with lots of options ! We had our dog with us and stayed in a ground floor room which was perfect, everyone was so dog friendly , will definitely recommend !!
Stayed 3 nights in Jan 2024

6/10 Okay

Jean

Travelled with family, Business traveller
Stayed 4 nights in Dec 2023

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!! Really comfortable beds 👌💯
Stayed 2 nights in Nov 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

George

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 5 nights in Sep 2023

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel Can improve the breakfast
Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Indigo brand and this one didn't disappoint. Well appointed room, big for London. Breakfast staff very polite and helpful. We would return.
Stayed 1 night in Nov 2023

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walk or take tube/bus anywhere you’d like. Safe location and lovely shopping dining area. Lots of offerings nearby. Staff was great. Rooms serviced daily and very clean. Breakfast was great, lots of ala cart offerings and hot food service. We’ll definitely try and stay again
Stayed 11 nights in Nov 2023

8/10 Good

Lord J.F.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hotel Indigo Kensington are very friendly and made us feel very welcome. Our room was very large, beautifully decorated and provided everything we needed. The hotel breakfast is delicious and there are so many choices. The location is perfect and steps away from Earl’s Court Tube Station. We were able to easily explore the city. We would stay here again.
Stayed 5 nights in Oct 2023

8/10 Good

Kenta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2023

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great staff
A beautiful hotel on a quiet street located very close to a Tube station for convenient access to get anywhere in the city. Our room was very clean and and well kept, and the staff were extremely prompt in responding to any request we had. We loved our stay here and would absolutely like to return and recommend it to anyone else.
Stayed 1 night in Oct 2023

10/10 Excellent

Edison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really enjoy stay there

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room on the second floor was quiet, comfortable and well maintained. Despite it being a heatwave when we arrived the room was cool and relaxing with good air con and we appreciated the daily water and the refrigerator. The breakfasts were amazing and staff were friendly and helpful. Earls Court station was 5 minutes walk and it was a breeze to navigate to all the tourist hot spots. Would highly recommend.
Stayed 6 nights in Sep 2023

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked location, easy access to public transportation and nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

Vickie Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the Earl's Court Tube station which was super convenient. We were able to travel from the airport (Heathrow) right to our tube stop and hotel. The hotel itself was clean, safe, and very close to two very good pubs. The breakfast was European with options for a hot breakfast too.
Stayed 4 nights in Sep 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The location was so convenient, staff was so friendly and nice. 10/10!
Stayed 5 nights in Sep 2023

6/10 Okay

Beulah

Travelled with partner
Disliked: Amenities
Room too small, can’t even fit a small luggage
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient to the underground and within walking distance of V&A and other museums. Staff was very accommodating. Great breakfast. Spacious room with interesting decor. Would definitely stay here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

robert d

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023

10/10 Excellent

Mary

A lovely stay for our family (two adults and two kids.) Room was larger than expected, and lobby area was great!
Stayed 3 nights in Aug 2023

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff go over & Above !!
We couldn’t praise this hotel enough !!! Staff were beyond helpful especially-Barbara at checkin ensuring we had the best room possible and Rakesh for locating a lost item and then following up to ensure it was returned to us ( outstanding!!) Rooms were great/ Breakfast was Amazing and location was great plus Staff could not do enough to help especially when when had an issue with our room.
Stayed 5 nights in Aug 2023

10/10 Excellent

Georgia

Liked: Amenities, property conditions & facilities
Clean, staff were friendly and room was spacious
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were excellent. Fresh meats cheeses pastries and also the option to choose a hot entree from the breakfast menu. The hotel is about a 3 minute walk to the Tube station. Grocery store right on the corner along with a large selection of restaurants within walking distance. The staff are very friendly. We stayed here for 6 nights in July and would highly recommend Hotel Indigo.
Stayed 6 nights in Jul 2023

4/10 Poor

David

Stayed 2 nights in Aug 2023

8/10 Good

Hon Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room is a bit hot. I have informed reception but not be enhanced. Except this, everything is ok especially the staff’s friendly and nice attitude. The breakfast is the most excellent!
Stayed 3 nights in Jul 2023

10/10 Excellent

Cherish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast and wonderful, attentive staff. Offered a selection of customized hot breakfast foods made to order. Also had a buffet style offering of fresh fruit, breads, meats, cereals, cheese and pastries. Service was fast at the time we went each morning (7:15). The property was in a great, quiet location close to many amenities. Earl's Court tube station is a very short walk away. The room was clean, cozy and comfortable. Great sized shower and bathroom. The only very minor drawback was with four people there was nowhere to put or hang wet towels to dry. We would absolutely stay here again.
Stayed 5 nights in Jul 2023

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find dining and supplies for the trip. Subway station only a block away. Hop on/off bus stations about a 10 minute walk.
Stayed 4 nights in Jul 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast staff was top notch! So friendly and quick. Shout out to Richard!
Stayed 4 nights in Jul 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out this hotel was wonderful. Staff was great and friendly- hotel bar and restaurant was fantastic. Loved the room. Perfect location.
Stayed 5 nights in Jul 2023

6/10 Okay

Mary

Liked: Cleanliness, staff & service
We were assigned a premier room, which was located in the basement. It was apparent that flooding had occurred at some point as baseboards and the flooring was warped. In addition, the basement room was substantially warmer than the rest of the hotel. Even though we had a thermostat in our room, we were not able to change the temperature as it was centrally controlled. When we informed the front desk that our room was not cooling to the temperature that was centrally set, they said they would have someone come take a look at it. On the third night of this, they finally delivered a fan to our room. The location was very close to an underground station. The service in the restaurant was very good.
Stayed 4 nights in Jul 2023

8/10 Good

Linda

Travelled with partner
Good position for tube Good breakfast Room quite small but bathroom large and good shower and nice large towels
Stayed 3 nights in Jul 2023

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service
The complimentary breakfast is far superior to the continental breakfast we get in US hotels. The receptionist welcomes you and ushers you to your table. Then you place your order of hot beverage and hot dish with the waitress and that includes eggs bacon hash brown fried cheese sweet beans and fried mushrooms. Also you can have pancakes but they were not great. Aside from ordering, you also have access to the buffet which has a delicious selection of cheeses cold cuts fruits and fresh pastries, all of a superior quality of what we are used to in the states. The hotel was very quiet considering that it was fully booked during our stay. Our room was very clean. It is obvious that our room was old and the staff told us that now that they have renovated the lobby area, soon they will start renovating the rooms. All in all we are very satisfied with our stay and the service we got from the whole staff. Thank you all for making our stay more enjoyable.
Stayed 7 nights in Jul 2023

8/10 Good

Gerald

Liked: Cleanliness, staff & service
Overall it was a good stay. Very close to underground station.
Stayed 6 nights in Jun 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but they need to fix the ac.
Lovely rooms. Unfortunately, the air con system did not work well. We were moved to a lower floor and it was much better. But our daughter and 2 grands on the third floor found it very hot. Great hotel otherwise. Wonderful location.
Stayed 5 nights in Jun 2023

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in decent condition. The staff is absolutely top notch. We were given very very good service by the staff at this property. We did have issues with the cooling in two rooms on a higher floor. To their credit, they moved us to a lower floor and the replacement rooms were great.
Stayed 4 nights in Jun 2023

8/10 Good

LEON

Stayed 5 nights in Jun 2023

10/10 Excellent

Eve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. Very convenient for LHR
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first choice
Great hotel just a stones throw from Earl's Court station, the most welcoming and friendly staff, cracking rooms for a London hotel with room to swing a cat, a good shower and a very impressive breakfast. Makes this my first call for any London visit.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like I paid twice for one night. Paid double for our first night.
Stayed 6 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting basement rooms
I cannot say enough bad things about this hotel. We stayed during Easter weekend, paid for a premium room and were put in the basement where it smelled moldy and there were no windows. One of our pillows didn't have a pillow cover, they ran out of actual pillow covers! Our in laws also paid for a premium room and were put in a room that smelled like sewage. I cannot describe how horrific it was. This was after I asked them not to put our in-laws in the basement earlier in the day, as we arrived a day earlier than them. It was unbearable, after an hour of trying, the hotel management moved them to a room that still was in the basement, much smaller, but smelled less of sewage. I want to note that I have never before asked to switch rooms, this was a first. It's really shameful that they have the gall to charge for a premium room in the basement. Be aware 6th floor rooms are not on a 6th floor, they are in the basement with no light. They also refused refunds and said someone would be touch, we haven't heard back from them.
Stayed 2 nights in Apr 2023

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really nice and is at a great location. Price is a little on the high side but it may be normal for London.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent one-night stay at the end of our trip. The service was outstanding: they arranged for an early check-in, they printed out event tickets for us, and arranged for airport transportation. The hotel is beautiful! Definitely get the breakfast - delicious!
Stayed 1 night in Apr 2023

4/10 Poor

PHILIP

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing for a place with so much promise. The hotel has a great location and the staff are very nice BUT...Bathroom lights didn't turn off, dirty bathwater from the room above dripped through the ceiling into our shower. Shower walls covered in mold and mildew. Housecleaning also kept changing the climate control to 24 from the 21 we set it at. So each time we returned to our room at the end of the day it was too warm and musty smelling. We were given a smaller room than booked as well. They promised to fix the issues on day one but they still existed when we checked out. While the hotel could have been excellent, it ended up as a unpleasant experience due to a basic lack of maintenance and care.