Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Boston, Ma., USA

Very average hotel.

Posted 21-Nov-2014
Pros: It's location.
Cons: Their understanding of the customer and customer satisfaction. It's all about repeat business and they lost mine.
Hotel could be more customer sensitive. We arrived from Boston at approximately 6:00am after flying all evening. The clerk at the front desk they said a room was available but they would have to charge me an additional sum of money to give us the room---really showed how to delight the customer. We had no choice but to pay the ransom because we were so tired!! A nice touch on their part!!! They knew they had us and they took advantage. I would not stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Nov-2014
Pros: Excellent location. Restaurant is very nice also. We would definitely stay here again.
Cons: Carpet had some spots. Otherwise was a very comfortable room.
Only complaint is we only were given wash cloths 2 days. I asked for them the next day but still did not get any.
5 out of 5
Recommended
for Everyone
by A verified traveller

1/2 term break in London

Posted 31-Oct-2014
Pros: I like the position of this hotel. The staff are very friendly and helpful. They were particularly nice to the children.
Cons: Better lighting in the bar at night especially if you're having a meal.
The Holiday Inn in MAyfair suits us very well especially when travelling with children. The hotel is not over facing for children and the staff are extremely helpful. The location suits us perfectly as it's near the tube station and also not far from Green Park which is always pleasant to walk through to some of the major attractions that London has to offer to tourists.
4 out of 5
Recommended
for Families
by A verified travellerfrom Rio de Janeiro

very well located hotel

Posted 27-Oct-2014
Pros: Location, location and location
Cons: carpet at room 624 look a bit oldie!
Nice hotel at an excellent neighborhood! Convenient located, close to the tube and walking distance from London attractions. Lot of good options for dinning nearby. If traveling with kids at least 3 parks to enjoy (Green Park, Buckingham and Hyde).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mulmur, Ontario, canada

Great location and steps to an underground station

Posted 08-Oct-2014
Pros: clean, quiet, and well placed to an underground that had wheel chair access so that we could go out to the airport terminals by tube with our luggage
Cons: The wireless was a bit flaky...and had to sign up for a service (although free) so would like to see seamless and free internet
Location: 2 tube stations away from lots of museums, were walking distance to Picadilly Circus and Trafalgar square. Very convenient.
|We stayed at this hotel for several days and found it a great place to stay, and so convenient to walk to many wonderful locations in the area
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Good value hotel for the very central location.

Posted 24-Sep-2014
Pros: Location, location, location!
Cons: Larger selection of toiletries to include conditioner and body lotion. I travelled with hand luggage on flight and so am limited in amount of liquids.
Location: Location fabulous. 2 minute walk to tube on several lines. Plenty bus stops also. Many sights within walking distance as are shops for all budgets.
Check in efficient. Breakfast good value as kids ate free. Bar reasonably priced. Room was clean, toiletries basic. Found staff I came into contact with polite and helpful. Location of the hotel is its main selling point. Have used several times before and will use again.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom UK

A very good location in London

Posted 17-Sep-2014
Pros: The staff were friendly and helpful and the bar area was pleasant.
Cons: On arrival ask the customer if they are happy with their room. There was a charge for Wi Fi in the room and the public areas - very unusual!!
Location: Excellent location - very near to Hyde Park, Buckingham Palace, Kensington Palace and Theatreland. Nearest tube is Green Park.
Having booked without knowing which hotel we were staying in until payment was taken I was hoping to be pleasantly surprised. However, on arrival at the Holiday Inn, Mayfair I was extremely disappointed with our room; it was only a standard double bed, the d├ęcor was tired and grubby and the bathroom smelt musty. However, the receptionist informed the duty manager who did rectify the situation immediately and moved us to another superior room, and the remainder of our two night stay was pleasant and comfortable. I was expecting better accommodation from the "surprise" deal as I have used this method before and never been disappointed previously. If the room we were moved to had been available on arrival I would have said this was a 4 star experience.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Close to Palace

Posted 02-Sep-2014
Pros: It was within walking distance to a number of must see tourist spots.
Cons: update the hotel
Location: Palace, museums, Art Gallery, and shopping
This hotel is old, that being said it is a short walk to the palace, the double decker bus stop is a block away. If you don't mine walking less than a mile to a number of tourist must sees, then this is a good place to stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Washington, DC

Great location!

Posted 25-Aug-2014
Pros: Location
Location: Just across from Green Park in Mayfair. Near to many many venues.
Nice hotel, typical chain hotel. The location is just off Piccadilly at Green Park tube station. Location can't be beat.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2014 on Hotels.com