Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Irene

ok for overnight before flying out

Posted 03-Jul-2015
Pros: proxmity to the airport
Cons: Service
Location: close to airport
communication between front desk etc. led to confusion on whether or not guests were staying at the hotel or not. Likewise when phoning.
4 out of 5
Recommended
for Everyone
by A verified traveller from M

Hilton Terminal 5

Posted 01-Jul-2015
Food was good - service was slow. Not a lot around if walking. Lovely hotel. Good value for the price. Bed was firm, but not uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from ak

Clean hotel and wonderful break fsst

Posted 28-Jun-2015
Staff were very pleasant Clean environment and quite natural.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from MIAMI

Better than most airport hotels

Posted 27-Jun-2015
Pros: CLEAN GREAT ROOMS
Cons: DO NOT TELL PEOPLE ITS TERMINAL 5 WHEN ITS NOT
Location: REALLY ITS IN INDUSTRIAL ESTATE
IT'S OK NICE HOTEL BUT A $50 DOLLAR TAXI RIDE ! WHY THEY ADVERTIZE ITS TERMINAL 5 WHEN ITS NOT?
5 out of 5
Recommended
for Everyone
by A verified traveller

Connection for air travel

Posted 22-Jun-2015
We were happy to stay a second time at this Hilton. The connection with the Airport was simple with the shuttle bus, Hotel Hoppa. Concierge and all staff services were very cordial and welcoming. Both restaurants are very good and the Indian cuisine was Excellent. This is a very busy Hotel but the desk staff handled the guests efficiently and graciously, with a smile. Despite its close proximity to such a huge airport complex, this is a very quiet Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nothing special

Posted 22-Jun-2015
Appreciated the cleanliness and quietness, absolutely no aircraft noise heard. Overall a very pleasant experience, beside the spa facility, nothing beyond premier inn. To enhance the experience ...more than one tea bag each and a soft close toilet seat!! The car park was £9 over night
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
I'm a trveller. I had left my luggages in the luggage store for 5 days and staffs were take care of them well. I really appliciate this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from glasgow

Handy hotel for airport but not for local area

Posted 21-Jun-2015
Great hotel with excellent facilities.rooms very comfortable and clean.staff were all excellent, friendly and very helpful. Great spa and gym facilities. Hotels location is handy for t5 with a regular bus service but in my opinion you are at the mercy of taxi's if you want to get anywhere else easily.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Montréal

Hotel close to Heathrow airport

Posted 15-Jun-2015
Pros: The good service, the cleanliness and the proximity to Heathrow airport.
Cons: Offer more than 2 restaurants (i.e. more choice of food).
We arrived late during the evening and stayed in the hotel in order to take an international flight the following afternoon. Although we had to leave the room for noon, they offered us to remain until 1:00 p.m. at no additional cost. They also offered to weight our luggage in order to make sure that we did not exceed the weight limit of the airline for our trip the next day. The hotel is comfortable, clean, and quiet and close enough to reach it with the Bus Hoppa. the restaurant and food are excellent but somewhat expensive. I would recommend it without problem.
4 out of 5
Recommended
for Everyone
by A verified traveller from shanghai

Very good hotel for business travellers

Posted 14-Jun-2015
Pros: Convenient location
Cons: Need gym
Location: Excellent
Excellent wifi service Good selection of breakfast buffet But no gym