Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX.

Hotel not that near to terminal.

Posted 02-Aug-2015
Pros: proximity to arrival terminal. Stayed there before and liked it. Very clean and good service.
Cons: Elevators are very narrow. Some manipulating with luggage required.
Location: Nothing to do near by. Location is as close to terminal as you can probably get.
Transportation form arrival terminal to hotel is much further than anticipated. Bar does to carry aperitif wines that we selected.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Aug-2015
Everything was quite satisfactory. I like the dining service very much.
4 out of 5
by A verified traveller from Iowa

Deceiving Hotel Name

Posted 01-Aug-2015
Pros: Staff, restaurant, rooms were great
Cons: Location quite inconvenient
Location: Too far from Terminal 5 and Heathrow airport
Although named Terminal 5 Hilton, this is about 10 min. drive from Terminal 5. The hotel and staff were fabulous; the location quite inconvenient.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Posted 30-Jul-2015
Very nice hotel located conveniently close to Heathrow. Room was very nice and great dining facilities located within the hotel. Easy connection to the hotel via the shuttle service.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Watsonville, Ca.

Stopover

Posted 28-Jul-2015
Pros: Close to the airport and it had all the services at the hotel.
Cons: Service in the restaurant was very slow.
It was a stopover for us because of flight schedules. Hotel was comfortable, clean and up to date.
3 out of 5
by A verified traveller from Los Angeles

Not close to the airport

Posted 27-Jul-2015
Pros: The air conditioning worked well
Cons: Decor not great and the beds were way too small for two people. We were told they were full beds but they slightly larger then twins
Location: In the middle of nowhere
We had a 12 hour layover at heathrow so booked an "airport" hotel. It was a 30 euro trip by cab because the shuttles don't run after 10pm. It was not close to the airport. When we arrived and got to our floor, the entire floor was pounding from a wedding party band. When we called the front desk they said not to worry because it would end at 1am. Having an early flight the next morning we insisted on another room. Finally got one but took quite a while.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Great staff but not as convenient as it sounds

Posted 25-Jul-2015
Pros: The service was excellent
Cons: Needs to make clear that the hotel is not actually at the airport but a few miles away.
Location: RHS Garden Wisly is a 20 minute car trip south on the M25/A3 . Fantastic day out if the weather is fine any season.
The staff were the most pleasing part of this hotel visit. All were very friendly and went out of their way to make our stay enjoyable. In particular , on the last night of our stay we celebrated our last night in England with a bottle of champaign, a wedding gift as we had come to the UK to upgrade our Civil Partnership to marriage. On mentioning this to our waiter, he arranged with the chief to present a slice of chocolate cake with 'congratulations' written in chocolate sauce on the plate. This was totally unexpected and a very nice surprise. The only down side of the hotel was its location. It's name suggests it's located at Terminal 5 but it actually is some miles from Heathrow. Access is via a car ( GBP 12 parking fee per night) or via a bus service (GBP 5 one way per person) . So it's ok for the night before leaving via Heathrow but any longer I'm sure there would be cheaper options. We stayed 2 nights and went to a show in the west end on the first night. To get to and from the hotel we thought we'd use the GBP 5 bus to the airport and the tube to Piccidilly. After the show took the Express train from Paddington to Heathrow to discover the last bus service to all airport hotels was at 11.15. The only way to the hotel was by taxi, and as the hotel is outside the orbital the fare was GBP 35 . Not all taxies were prepared to take credit cards or travel the short distance to the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel - substantial distance from Terminal 5

Posted 24-Jul-2015
Pros: The Indian restaurant is excellent - although expensive for a place where the food is often luke warm.
Cons: Better transportation link to Heathrow and video service in your rooms.
Location: Dull location with absolutely nothing to do near by...
This hotel is nice, the rooms are large and clean and there is an excellent Indian restaurant on site. However, it is not at Terminal 5 - you have to pay an additional 5 pounds and wait about half an hour for a crowded Hotel Hoppa bus to take you there - so allow plenty of time to return to the Terminal for flights the next day. There is also no movie service in the hotel - they decided to discontinue it. SO it seems like a good deal compared to the Sofitel, but you are actually getting less and will have to spend at least an extra hour of exhausted post-flight time getting to your room.
5 out of 5
Recommended
for Everyone
by A verified traveller

New remodeled rooms!

Posted 21-Jul-2015
We stayed here for just one night so as we had a 13 hour lay over. We were very pleasantly surprised when we checked in. The staff was super nice and the lobby was nice, clean and modern. Our room was very nice and SPACIOUS. It was clear everything had been recently renovated. The overall look was modern and chic and it made our long layover not seem so bad at all. I would highly recommend this hotel to travelers who need to be close to Heathrow
4 out of 5
Recommended
for Everyone
by A verified traveller

nice place

Posted 21-Jul-2015
Pros: Nice rooms...
Cons: more dining selection
much, much better than Hilton Kensignton, which i did not like..