Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller

Friendly staff, modern facilities

Posted 21-Oct-2014
We recently booked an overnight stay for a family of four, ahead of an early morning plane departure from LHR airport. Having booked a family room, the staff at reception were quick to point out a big ceremonial function at the hotel that night, and offered to move us from the family room (right above the function rooms) to two interconnecting rooms on the other side of the hotel at no extra charge. We found this kind gesture extremely courteous and enjoyed the space of the bigger rooms. The rest is top-notch as you would expect from the Hilton.
5 out of 5
Recommended
for Everyone
by A verified traveller from Springfield

Our last night in Europe

Posted 14-Oct-2014
Pros: Check-in took just seconds. The room was prepaid.
Cons: The price was more than I will pay again. The bus ride over from Terminal was crazy crowded since the bus was late.
Location: Fly back to the US
After 25 days of retirement travel through Europe, we just needed a room close to the airport for our morning flight home. We had a great evening meal in their restaurant, but had to leave before breakfast. This was the first easy access to internet in days.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great value, large room, modern

Posted 06-Oct-2014
This is a beautiful modern hotel with lots of amenities.
4 out of 5
Recommended
for Couples
by A verified traveller from Arlington, VA

Nice place once you get there

Posted 29-Sep-2014
Pros: Staff was very helpful.
Location: Out in the countryside.
I was surprised how long it took to get to this Hilton from Terminal 5. Be prepared for a long wait for the bus.
3 out of 5
by A verified traveller from Dallas, TX

Location is not accurate and takes advantage

Posted 29-Sep-2014
Pros: The rooms were OK. The hotel is clean. If you want a OK hotel with a clean room in the middle of nowhere, this is your place.
Location: Absolutely nothing. If you don't have a car, you are stuck paying the outrageous prices for the hotel food.
You advertise this hotel as "London Heathrow Airport Terminal 5 ". Nothing could be further from the truth. This hotel is 20 minutes from the airport. If you have the misfortune of getting into a gray cab at the airport, like I did, it will cost you $60 USD to get to the hotel. If you booked this hotel thinking it was at the airport, you will be sad to learn that it is not even close. My transportation costs added $75 USD onto the cost of the room. Dinner for 2 added another $100 USD (2 fish & chips, 2 soups, 2 ice tea).
5 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge UK

Restful!

Posted 26-Sep-2014
Pros: Quiet well-appointed bedrooms with all facilities. Good restaurant. Kind helpful staff.
Location: It was at Heathrow T5 so most people were flying away on holiday - or like us, just returned and needing a place for the night.
We found the T5 Hilton to be a perfect place to get a good sleep after a long over-night flight. We had dinner and breakfast in the restaurant - both were excellent and the service was very good.
3 out of 5
by A verified traveller from Oregon

Overnight London Hilton

Posted 19-Sep-2014
Pros: New
Cons: Food options
Location: Nothing
Ok hotel but nothing special---not likely to stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Great stop over

Posted 01-Sep-2014
Pros: It was very convenient.
I had an over-night stay in London for a flight from Athens to Sydney. I had a late check in and the staff were lovely and helpful. The room was wonderful, and the bed was so comfortable. It was very close to the airport as well.
5 out of 5
Recommended
for Everyone
by A verified traveller

Staff was umbelievably helpful .

Posted 31-Aug-2014
The airlines had lost my luggage. The desk clerk compted me breakfast and a shuttle pass
1 out of 5
by A verified traveller

No sleep

Posted 29-Aug-2014
Worst night sleep ever. Fire alarm went off twice as they let wedding guests have smoke machine!!!!!!!!!staff did not care.