Exterior

Reviews of Hilton London Canary Wharf

4 out of 5
Hilton London Canary Wharf
South Quay, Marsh Wall, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1001 reviews" "
Rating 8 - Good. 204 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter was running the London Marathon so it was nice for her to soak in the bath afterwards. The room was a good size and it had a fridge which was useful.
Stayed 2 nights in Apr 2024

10/10 Excellent

JAMES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast. Great room. Very helpful and firndly staff.
Stayed 2 nights in Apr 2024
Response from kristyna on 19 Apr 2024
Dear James,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

10/10 Excellent

R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kristyna on 19 Apr 2024
Dear R,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from kristyna on 13 Apr 2024
Dear Matthew,Thank you for staying with us. We hope that we can do better on your next stay.We hope to see you very soon.Thank youBest regardsHotel Management

8/10 Good

Mark

It was nice. Quick tube ride to most places
Stayed 3 nights in Mar 2024
Response from kristyna on 13 Apr 2024
Dear Mark,we are glad that you have enjoyed the stay with us and the location.We hope to see you very soon.Thank youHotel Management

10/10 Excellent

Philip

Stayed 1 night in Mar 2024
Response from krisrtyna on 19 Apr 2024
Dear Phillip,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this hotel. Close to the O2 so perfect for our needs. The room was clean and offered everything we needed. Bed a little uncomfortable but we are spoiled by our Tempur mattress bed.
Stayed 1 night in Mar 2024
Response from kristyna on 1 Apr 2024
Dear Simon,Thank you for taking your time to submit the review. We are happy to hear that you enjoyed your stay with us.We will pass the positive feedback to our housekeeping department. We are sorry to hear about the bed condition.We hope to accommodate you vey soon.Thank youBest regardsHotel management

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel and perfect location for the O2 arena which was just one stop on the tube.
Stayed 1 night in Mar 2024
Response from kristyna on 29 Mar 2024
Dear Maria,Thank you for giving us such a high score.We are glad that you have enjoyed your stay with us and we hope yo see you very soon.Best regardsHotel Management

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, amenities
I made a booking for two double rooms and requested adjacent rooms as we were travelling with teens and a family room is no longer suitable. This was also repeated by telephone a week before travel. I was told that rooms couldn't be assigned until the day, but they would do everything possible to fulfill my request, so I was disappointed when we checked in that we weren't even on the same floor and also told there was nothing they could do. After a continued conversation, the check in team actually were able to move us to the same floor and then found us two rooms together. Quite the turnaround from 'nothing they could do'. I do have to wonder if the hotel really did 'everything possible' to help me as promised. An unnecessary annoyance at the start of our stay unfortunately.
Stayed 1 night in Mar 2024
Response from P on 25 Mar 2024
Dear Katie, Thank you for taking your time to provide us a feedback of your recent stay with us. We understand how important it is to have adjacent rooms, especially when traveling with family. Please accept our apologies for the initial miscommunication and inconvenience you faced upon check-in. Your feedback regarding the handling of your request has been shared with our team to ensure such situations are addressed promptly and efficiently in the future.We're glad to hear that our check-in team was able to rectify the situation and accommodate your request for adjacent rooms on the same floor. While we're pleased with the positive outcome, we regret that it took a continued conversation to achieve this and acknowledge that it caused unnecessary annoyance at the beginning of your stay.Please be assured that your satisfaction is of utmost importance to us, and we strive to provide exceptional service to all our guests. We hope the rest of your stay was enjoyable, and we appreciate your understanding and patience throughout the process.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate our commitment to exceeding your expectations.Kind regards, Pratik GRM

10/10 Excellent

Mandy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from kristyna on 28 Mar 2024
Dear Mandy,Thank you for giving us such a high score. It really brings our effort into the perspective. This is exactly what we strive for.We hope to see you soon again.Best regardsHotel Management

10/10 Excellent

LEE, Botolph Claydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kristyna on 22 Mar 2024
Dear Lee,Thank you for taking the time and submitting very positive feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you very soon.Best regardsManagement

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maryam at the hotel reception was professional, friendly and checked us in very quickly. Thank you.
Stayed 1 night in Mar 2024
Response from kristyna on 10 Mar 2024
Dear Sean,Thank you for sharing the positive feedback with us. We will pass the praise to Maryam. This is exactly we are thriving for.We hope to see you soon.Best regardsKristyna

8/10 Good

christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for docklands and the staff were friendly!
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Christopher,Thank you for your positive feedback. We are glad that you have enjoyed your stay with us and we hope to see you in the near future.Best regardsKristyna

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Donna,Thank you for staying with us and we hope you enjoyed your time here. Please do let us know if there is anything to improve. We would love to hear any positive suggestions.Best regardsKristyna

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff & lovely interesting area
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Shirley,Thank you for submitting very positive feedback. We are glad to hear that we made your stay satisfactory. We always thrive to impress our guests the best way possible.We hope to see you soon.Best regardsKristyna

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for visiting the o2.
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Michael,Thank you for taking your time to submit the feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again.Best regardsKristyna

8/10 Good

Shaun, Winkfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy for 02, comfortable beds, lovely reception staff
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Shaun,We appreciate your positive feedback. We thrive to engage with our guests and love to hear that we left very positive impression.We hope to see you soon.Best regardsKristyna

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel friendly staff and great walking distance for the tube for the jubilee line to get to the O2 which was only one stop definitely would recommend
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Kyle,Thank you for the positive feedback. We are glad to hear that you have enjoyed your stay with us. And we hope to accommodate you soon.Best regardsKristyna

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our room in this hotel spacious and clean. Staff were really friendly with a welcome glass of Prosecco and a chocolate as it was Valentine’s Day - a nice little touch!
Stayed 1 night in Feb 2024
Response from kristyna on 10 Mar 2024
Dear Anne,Thank you for such a lovely review. We will pass it on to our team. And we hope to see you again soon.Best regardsKristyna

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was brilliant and made are stay here was wonderful.
Stayed 2 nights in Feb 2024
Response from Henry on 13 Feb 2024
Thank you for your kind words! We're thrilled to hear that our staff's brilliance contributed to making your stay with us wonderful. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's always rewarding to receive positive feedback like yours.We truly appreciate you taking the time to share your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards, Guest relations executive

10/10 Excellent

JAMIU

The place is a nice place to enjoy with family
Stayed 1 night in Jan 2024
Response from Henry on 13 Feb 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
I found the Canary Wharf area pleasantly surprising. A bit business oriented perhaps but there were many choices for food and shopping (if inclined). Transportation was relatively convenient and short distance to get to the property. Good options on the tube with the Elizabeth line and Jubilee lines not a far walk (less than 12 min). However, be advised the DLR lines run right next to the hotel. Originally staff put me next to the line and being a light sleeper, the sound of the trains going by would have been a tad disturbing for me. Fortunately, staff accomodated me to a quieter part of the hotel (albeit the view was somewhat dreary - but I wasnt there for the view anyway - just some quiet rest at night).
Stayed 2 nights in Jan 2024
Response from Henry on 13 Feb 2024
Thank you for sharing your experience with us. We're delighted to hear that you found the Canary Wharf area pleasantly surprising and that you enjoyed the convenience of transportation options nearby.We apologize for any inconvenience caused by the proximity of the DLR lines to your original room. Ensuring our guests' comfort and a restful night's sleep is paramount to us, and we're pleased that our staff was able to accommodate your request for a quieter room. Your comfort is our top priority, and we're glad we could make adjustments to ensure you had a peaceful stay.While we regret that the alternative room may not have had the desired view, we're glad to hear that it still provided the tranquility you needed for a good night's rest.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards, Guest relations executive.

10/10 Excellent

kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and welcoming. The rooms are nice and i like the fact you have a fridge and bottle water in ur room. Also that the bathrooms has face cloths.
Stayed 1 night in Jan 2024
Response from Henry on 13 Feb 2024
Dear Guest, Thank you very much for taking the time to share your positive feedback about your recent stay with us. I'm delighted to hear that you found our staff to be polite and welcoming, and that you enjoyed the amenities and features of your room.We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that you appreciated the complimentary bottled water in your room, as well as the inclusion of a fridge for added convenience. Additionally, I'm glad to hear that you found the presence of face cloths in the bathrooms to be a nice touch.Your kind words serve as encouragement for our team to continue delivering exceptional service and maintaining the high standards that we strive for. We truly value your feedback and appreciate your patronage.We look forward to welcoming you back to our hotel in the future, and if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards, Guest relations executive

10/10 Excellent

Tyler

Stayed 1 night in Jan 2024
Response from Henry on 13 Feb 2024
Dear Tyler, Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you. Warm regards, Guest relations executive

10/10 Excellent

Vi

Na
Stayed 4 nights in Jan 2024
Response from Arty on 21 Jan 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

MOHAMMAD REZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Henry on 9 Jan 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

6/10 Okay

Qazi

Travelled with family
Disliked: Staff & service
New years at Canary Wharf Hilton
Arrogant concierge, we left a day early, they do don’t refund our one day of stay money, staff not articulate to handle situations We arrived early in the morning, they didn’t assist with the situation, rather the gentleman who was manning the suitcases was more helpful.
Stayed 7 nights in Dec 2023
Response from GRE on 9 Jan 2024
Dear guest,Our hotel wants apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and I assure you that we take such matters seriously. I regret that our staff's handling of your early arrival and the situation regarding your early departure did not meet your expectations.Regarding the refund for the day you departed early, our policy typically requires prior notification for such changes. However, I understand your frustration and would like to review the circumstances surrounding your departure to see if an exception can be made. I kindly ask you to provide more specific details regarding your departure date and any communication you had with our staff regarding this matter.Moreover, I'm disheartened to hear that our team's articulation was lacking in addressing your concerns. We continuously strive to ensure that all our guests receive exceptional service and clear communication. I will personally address this with our staff to prevent similar instances from occurring in the future.Regarding your experience upon early arrival, it's disappointing to hear that our team didn't assist promptly. I'm grateful to hear that the gentleman assisting with the suitcases was helpful, but it's important for our entire team to be attentive and accommodating to our guests' needs, especially during non-standard check-in times.Please accept my sincerest apologies for the inconvenience caused during your stay. Your feedback will be used to improve our service and ensure that such issues do not reoccur. If there's anything specific I can assist you with regarding your stay or the refund, please don't hesitate to let me know. Your satisfaction is of utmost importance to us.Warm regards, Hilton London Canary wharf

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Arty on 1 Jan 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family
We stayed as a family of 4 (kids aged 9 & 12) and had a great stay and would happily recommend this hotel as we have now stayed twice. The family room is ideal and having breakfast included is a great start to the day and ideal for kids who want to try all varieties of food.
Stayed 1 night in Dec 2023
Response from Arty on 1 Jan 2024
Thank you for your delightful review and for choosing to stay with us again! We are thrilled to hear that your family had a great stay, and we truly appreciate your recommendation.It's fantastic to know that our family room and inclusive breakfast added to the enjoyment of your visit. We strive to create an environment that caters to the needs of families, and we're delighted that your children enjoyed exploring the various breakfast options.We look forward to welcoming your family back for another wonderful stay in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. Your feedback is invaluable to us!

10/10 Excellent

Christian

Stayed 1 night in Dec 2023
Response from Arty on 21 Jan 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Azadeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arty on 1 Jan 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Keiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Stayed 1 night in Dec 2023
Response from Arty on 25 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Daniel, Edmonton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in the CanaryWharf area, with easy access to Tube. The staff is very friendly helping you with everything you need.
Stayed 4 nights in Dec 2023
Response from Arty on 25 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arty on 21 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay only issue we had was our room was too warm. Windows didn't open which was a little disappointing but understand when your high up it's health n safety reasons. We got fans brought to the room to try n help. Very good breakfast.
Stayed 2 nights in Dec 2023
Response from kristyna on 20 Dec 2023
Dear Susan,Thank you for the constructive feedback. I will pass the AC issue to our engineering department and the positive feedback about the breakfast to our chef. We hope to see you in the near future and wish you Merry Christmas.Best regardsManagement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arty on 21 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. I am happy to see that you enjoyed your stay with us and hopefully we can see those scores to become a 10/10 in the future if you ever decide to come back. Thank you once again for your valuable feedback.

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Arty on 21 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Arty on 21 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Arty on 21 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. I am happy to see that you enjoyed your stay with us and hopefully we can see those scores to become a 10/10 in the future if you ever decide to come back. Thank you once again for your valuable feedback.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. Breakfast was of particular merit. Service provided by all staff members I interacted with was fantastic and always with a smile.
Stayed 2 nights in Dec 2023
Response from Arty on 16 Dec 2023
We are sincerely grateful for your wonderful review and thrilled to hear that you really enjoyed your stay with us!It warms our hearts to know that the breakfast was a highlight of your experience. Our team takes great pride in preparing delicious and satisfying meals, and it's fantastic to hear that it left a positive impression.Your kind words about the exceptional service provided by our staff members bring us immense joy. We believe that a genuine smile can make all the difference, and we're delighted that our team's friendliness added to the overall enjoyment of your stay.If there's anything specific you loved about the breakfast or if you have any suggestions for how we can make your next stay even more memorable, we would love to hear more.Once again, thank you for choosing our establishment, and we can't wait to welcome you back for another fantastic stay in the future.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arty on 16 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Arty on 1 Jan 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Canary Wharf was a very nice hotel and I would recommend this hotel to anyone! The access to the Underground and the various accessories in London was easy and convenient! Excellent stay!
Stayed 3 nights in Nov 2023
Response from Arty on 9 Dec 2023
Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to hear that you had an excellent stay at the Hilton Canary Wharf. It's wonderful to know that you found our hotel to be very nice, and we appreciate your recommendation.We're delighted that our convenient access to the Underground and proximity to various London attractions added to the overall enjoyment of your visit. It's our goal to provide a comfortable and convenient experience for our guests, and we're glad we succeeded during your stay.We look forward to welcoming you back to the Hilton Canary Wharf on your next trip to London. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more.Safe travels, and thank you again for choosing Hilton Canary Wharf!

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Nov 2023
Response from Arty on 9 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arty on 9 Dec 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback

10/10 Excellent

Jemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Friendly and helpful Will go out of their way to help you out
Stayed 1 night in Nov 2023
Response from Arty on 9 Dec 2023
Thank you so much for taking the time to share your positive experience with our staff! We're thrilled to hear that you found our team to be excellent, friendly, and helpful. It's always our goal to go above and beyond to assist our customers, and we're delighted that we could make your experience with us a positive one.If you ever need assistance in the future, please don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This hotel is very good the staff at reception where very welcoming and helpful. will definitely be staying again highly recommend.
Stayed 1 night in Nov 2023
Response from kristyna on 1 Dec 2023
Dear Wesley,Thank you for the positive feedback. We will share it with the team., and we hope to welcome you very soon.Best regardsManagement

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff, lovely clean and spacious room.
Stayed 1 night in Nov 2023
Response from Arty on 30 Nov 2023
Thank you for taking the time to complete our on-line Guest Satisfaction Survey with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see 10 out of 10 scores, we’re happy you enjoyed your stay with us.I personally hope that we will see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Paramjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and spacious (for London) check in easy and friendly , nice breakfast, very accessible for o2
Stayed 1 night in Nov 2023
Response from James Dodwell on 22 Nov 2023
Dear Paramjeet,Thank you for choosing Hilton Canary Wharf and for your positive feedback! We're delighted to hear that you enjoyed our clean and spacious rooms, found the check-in process easy and friendly, and had a nice breakfast experience. It's great to know that our location was convenient for your visit to the O2.We appreciate your time in sharing your experience. If there's anything specific you loved or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back on your next visit!Kind Regards,

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay for my partners birthday. Particularly want to mention one of the desk receptionists Mara, who was so lovely and welcoming. She checked us in quickly and offered glasses of bubbly. She was so attentive and friendly and made the checking in experience so much more comfortable and welcoming.
Stayed 2 nights in Nov 2023
Response from kristyna on 12 Nov 2023
Dear Brianna,Thank you for your positive feedback. We will pass it on to mara, its always lovely to hear from our guests that they are happy with our services.We hope to welcome you back in the near future.Best regardsManagement