Ratings based on 904 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel!

Posted 24-Feb-2015
The hotel is winderful. Staff are efficient, friendly and very helpful. The location is perfect for us as we were there for a gig at O2 Friday evening. The hotel is in a quiet area but access to centre London is quick. We also went to have Dim Sum at Lotus in South Quey on Saturday morning.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Shanghai

very pleasant experience

Posted 23-Feb-2015
Pros: facilities and location
Cons: the central heating system is not that strong
Location: the biggest seafood market in uk
kind and helpful staffs. very good facilities. quite and easy-access location
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 23-Feb-2015
Nice hotel, quien and nice area. We stayed one weekend and DLR station is close also nice area to go for a walk. Breakfast is modest but okay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Fab all round!

Posted 23-Feb-2015
Fantastic hotel, great friendly staff, lovely modern large room, food fantastic and hotel very clean and in a great location. Thanks for a great stay
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Leeds

Posted 21-Feb-2015
Great hotel in great location. Staff very helpful. Only downside is the price of drinks but I suppose you expect that.
1 out of 5
by A verified traveller

inconvenience

Posted 16-Feb-2015
There was no parking at the Hotel even though I arrived just after check in time. I was forced to park in the NCP car park which was a 20 minute walk from the Hotel. I was not able to Cancel this booking so I was stuck with it. Also we had a sleepless night as the alarm in the room went off randomly around 4/5 times throughout the night. even though I tried switching it off and disconnected it from the mains it still kept going off. I complained about this to the reception and they just said they will ensure it is reset for the next customer, not taking into consideration my inconvenience. The amount of money that they charge for this Hotel I expected a lot more. :(
5 out of 5
Recommended
for Everyone
by A verified travellerfrom S Yorkshire

warm welcome, pleasant staff.

Posted 08-Feb-2015
Pros: the cleanliness, the warm welcome and friendly staff.
Cons: more sugar and milk in the room. so we don't have to ask for more. but the staff were very prompt with our request for more.
Location: canary wharf. we travelled into the main city area. we stayed out of town for the quietness and enjoyed it. the travel in the morning was not an issue
received a warm welcome, we were upgraded as V.I.Ps of the day. The staff were friendly and welcomed my grandson as well. A very enjoyable stay which topped off a lovely weekend in London. We always travel by train and home again on the same day but seceded to stay over to make it easier on us as we were taking our 4 yr old grandson, despite the cold weather.. it was a very enjoyable weekend and the HILTON helped make it so, loved this hotel and I would highly recommend this hotel. we will definitely be back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2015
Great location, close to transport, underground and DLR. Would stay again for going to the o2. Room standard is excellent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom southampton

hotel and staff

Posted 28-Jan-2015
Pros: size of room
Cons: no
Location: the location was central for what we needed
the staff need to be congratulated they were very polite and the staff on the front desk I could not commend them any more
5 out of 5
Recommended
for Couples
by A verified travellerfrom Wiltshire

A very nice hotel, and very convenient for the 02

Posted 20-Jan-2015
Pros: We liked so many things, but even our first impression was that, at reception, we were immediately acknowledged as we waited and were not just ignored
Cons: Nothing I can think of - we loved it!
Location: It is right by the River Thames, Canary Wharf tube station is nearby, and the O2 Arena is only one tube stop away!
On arrival reception staff could not have been friendlier or more helpful. Quickly provided advice for getting to the nearest tube station to then get to the O2 Arena. Allocated 12th floor room which was immaculate, clean and very comfortable. Went down to breakfast at about 9.45am next morning and unlike with some hotels we could mention, we found the staff again very friendly and efficient, with a very good standard AND choice for breakfast still available!