Triple Room | Desk, iron/ironing board, WiFi, bed sheets

Reviews of Guilford House Hotel

2 out of 5
Guilford House Hotel
6 Guilford Street, Russel Square, London, England

Reviews

5.2
Rating 10 - Excellent. 28 out of 477 reviews" "
Rating 8 - Good. 72 out of 477 reviews" "
Rating 6 - Okay. 132 out of 477 reviews" "
Rating 4 - Poor. 124 out of 477 reviews" "
Rating 2 - Terrible. 121 out of 477 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception on 15 Mar 2024
Dear Guest,Thank you for your feedback.Regards,Reception

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but lot of street noise.
Stayed 6 nights in Feb 2024
Response from Reception on 25 Feb 2024
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

Kerry

Travelled with partner
Disliked: Amenities, property conditions & facilities
They say you get what you pay for, unfortunately this was what we paid for and regretted doing so. The hotel was spread over two buildings, we had to exit the main building and enter our block a couple of doors down. The hotel was very scruffy, poorly maintained and dirty. The shower had two settings, ice cold then scolding hot. The walls were thin and poorly soundproofed which we discovered in the early hours when we were rudely awoken by what can only be described as a howler monkey on viagra, we are all for people enjoying themselves but we prefer not to be kept awake by a couples marathon performance. Would we stay there again? After about two hours sleep we would have been better sleeping on the benches at the station so definitely not.
Stayed 1 night in Feb 2024
Response from Reception on 18 Feb 2024
Dear Guest,Thank you for your feedback.Regards,Reception

8/10 Good

DINA

Stayed 3 nights in Dec 2023
Response from Reception on 26 Dec 2023
Dear Guest,Thank you for the feedback.Regards,Reception

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 26 Dec 2023
Dear Guest,Thank you for the feedback.Regards,Reception

2/10 Terrible

Caroline

Disliked: Cleanliness, amenities, property conditions & facilities
Not a very pleasant experience - from the tired facilities to the lights not working in the bathroom, the 20 minute wait to get any hotwater and the rather limited breakfast. Not a great stay.
Stayed 1 night in Nov 2023
Response from Reception on 26 Dec 2023
Dear Guest,Thank you for the feedback.Regards,Reception

2/10 Terrible

Sharukh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel which is very dated. Old and dirty carpets. Poor ventilation. Bathroom is a 2x6 foot plastic cabin which barely fits a grown adult. Upholstery hasn't been renewed in decades. The next door neighbor was a noisy person who played loud TV till 1 in the morning and smoked, but wasn't told to stop any of these. We (family of 3) had to check out within 1 day of our stay at considerable extra cost. Would surely give it a miss.
Stayed 5 nights in Nov 2023
Response from Reception on 26 Dec 2023
Dear Guest,Thank you for the feedback.Regards,Reception

2/10 Terrible

Rosalba

Stayed 2 nights in Nov 2023
Response from Reception on 20 Nov 2023
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy,no control of heating and being asked for tips.
Stayed 2 nights in Nov 2023
Response from Reception on 15 Nov 2023
Dear Guest,Thank you for feedback.Regards,Reception

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel doesn’t clean into rooms! Used condom was found next to the bed on arrival. Room hadn’t been properly cleaned (or even tidied), not sure if sheets were washed but they were very poor quality and beds were not made. The room was also unbearably hot as the faulty radiator couldn’t be adjusted. The floor was uneven and creaked very loudly at the slightest movement. The hotel staff loudly knocked on the room door an hour before the checkout time and persisted until we were woken up. Receptionist was rude and unprofessional, she continued her personal FaceTime call for several minutes while I waited at the desk to talk to her.
Stayed 1 night in Nov 2023
Response from Reception on 13 Nov 2023
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT GE NEAR ITS A SCABBY ROTTEN HOTEL
Horrid , smelled , dark , damp , uncomfortable , dirty , scabby rotten , tiny cramped noisy , it covered all the areas of awful , and no breakfast is not included despite their lies , its a few cereal containers a loaf of bread a toaster and a microwave , radiators you cant turn off , so room is boiling open the window and its like being beside a race track , dont go near it its a complete shambles and a mess, backpackers would not stay here thats how god aweful the place is
Stayed 3 nights in Nov 2023
Response from Reception on 11 Nov 2023
Dear Guest,Thank you for your feedback.Regards,Reception

4/10 Poor

Colin

Disliked: Property conditions & facilities
The bed linen was clean. Room was dirty and grubby. Breakfast area also grubby
Stayed 1 night in Nov 2023
Response from Reception on 6 Nov 2023
Dear Guest,Thank you for feedback.Regards,Reception

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient.
Stayed 6 nights in Oct 2023
Response from Reception on 6 Nov 2023
Dear Guest,Thank you for feedback.Regards,Reception

4/10 Poor

KO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Reception on 6 Nov 2023
Dear Guest,Thank you for feedback.Regards,Reception

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception on 6 Nov 2023
Dear Guest,Thank you for feedback.Regards,Reception

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on 20 Oct 2023
Dear Guest,Thank you for your feedback.Regards,Reception

4/10 Poor

Ulrich

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fact that we could enter early was a pre. However, the room was not heated while it was cold outside. Room was very cold. hotel and room looked like they could you sone Maintenance
Stayed 1 night in Oct 2023
Response from Reception on 17 Oct 2023
Dear Guest,Thank you for your feedback.Regards,Reception

4/10 Poor

John

Business traveller
Disliked: Property conditions & facilities, room comfort
Basic
I understand the accommodation was 2 star but the room size and en-suite was remarkably small. I suppose it is the centre of london just don’t expect too much absolute basic and no more, but it was relatively clean.
Stayed 2 nights in Oct 2023
Response from Reception on 13 Oct 2023
Dear Guest,Thank you for your feedback.Regards,Reception

10/10 Excellent

Stephen, Braintree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straightforward
Stayed 1 night in Sep 2023
Response from Reception on 13 Oct 2023
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

Kyoo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reception on 13 Oct 2023
Dear Guest,Thank you for your feedback.Regards,Reception

4/10 Poor

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the place that I expected plus after our check out a guy snatched my wife's cellphone. Few minute's after I reported it to police in the area and they told me that they can't do anything about it. Terrible neighborhood
Stayed 1 night in Sep 2023
Response from Reception on 13 Oct 2023
Dear Guest,Thank you for your feedback.Regards,Reception

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023
Response from Reception on 27 Aug 2023
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

Kent

Travelled with family
Disliked: Amenities
We now know why this property was much cheaper than the others we looked at. There was no elevator so we carried luggage up three flights of narrow stairs. There was no air conditioning and with it raining the room was muggy and hot. The Wi-Fi didn’t work. The bathroom was smaller than our rv bathroom. The window had to be open for air and there was no screen on it. The beds felt like they were box springs only and the platforms they were on were old and stained. The room was so small we had to put our suitcases behind the bed. The only positive I can think of is that the sheets and pillows seemed clean.
Stayed 1 night in Jul 2023
Response from Reception on 14 Aug 2023
Dear Guest,Thanks you for your response.Regards,Reception

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value... Don't expect the Savoy but great value travelling through... Breakfast basic but again, great value.... Would recommend and i will be staying again.. Location EXCELLENT!!
Stayed 1 night in Aug 2023
Response from Reception on 9 Aug 2023
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel. Horrible. Expensive.
The worst hotel we have ever been in using Hotels.com. Dirty. TV did not work. Wifi did not work. Cramped. Unfriendly staff. Night staff could not fix the tv. We would have cancelled the second night if we could have. Photos were totally misleading. Room was very cramped. Not fit for 4 people. Stairs were unsafe. Shower a joke, like a telephone box. Also unsafe. No help with our bags. Breakfast included but only a continental breakfast. Do not recommend. Overpriced.
Stayed 2 nights in Jul 2023
Response from Reception on 21 Jul 2023
Dear Guest,Thanks for your feedback.Regards,Reception

2/10 Terrible

Sherley, Saskatoon

Stayed 2 nights in Jun 2023
Response from Reception on 13 Jul 2023
Dear Guest,Thank you for your feedback.Regards,Reception

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and kind staff! Good place to stay!!!
Stayed 2 nights in Jun 2023
Response from Reception on 26 Jun 2023
Dear Guest,Thanks for your feedback.Regards,Reception

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Tatty
Lumpy mattress, tired and tatty, noisy and unclean areas. As I walked in a guy was standing in the doorway in his underwear.
Stayed 1 night in Jun 2023
Response from Reception on 16 Jun 2023
Dear Guest,Thank you for your response.Regards,Reception

2/10 Terrible

Divina

Stayed 1 night in May 2023
Response from Reception on 16 Jun 2023
Dear Guest,Thank you for your response.Regards,Reception

2/10 Terrible

SEAN

Stayed 1 night in May 2023
Response from Reception on 30 May 2023
Dear Guest,Thank you for your feedback.Regards,Reception

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked into another hotel but on arrival there were no rooms available so Expedia sent us to the Guilford House. I didn't know what to expect as we had been travelling for 12 hours and it took until midnight to get an alternative hotel from Expedia. Positives - we didn't have to sleep on the street, the bed linen was clean, it was quiet and I had a good nights sleep after a long day. Negatives - I felt that this was not worth the £186 that we were charged for one night, the hotel was in poor condition and the breakfast was serve yourself cereal with milk. If I had chosen the hotel myself and paid say £50 a night I would be happier.
Stayed 1 night in May 2023
Response from Reception on 30 May 2023
Dear Guest,Thank you for your feedback.Regards,Reception

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!!!
This place is a joke, worst I've ever stayed in. My room wasn't even sorted before I arrived for check in. When I complained to the person at reception, he didnt seem interested. Had no time to go somewhere else as I was off to a party. The shower was like a shoebox and still no house keeping service on my 2nd night. I did complain to the manager before I checked out and he apologised. However, I am never staying in this place ever again. Avoid at all costs!!!!
Stayed 2 nights in Oct 2022
Response from Kanji on 7 May 2023
Dear Guest,Thank you for your feedback.Regards,Reception

8/10 Good

Richard

Liked: Staff & service
The smallest bedroom and bathroom I have ever seen but perfectly adequate for me
Stayed 3 nights in Apr 2023
Response from Amir on 11 Apr 2023
Thank you

4/10 Poor

Peter

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mattress stank of urine. Rat/rodent droppings indicate this is the likely cause.
Stayed 2 nights in Mar 2023
Response from Amir on 24 Mar 2023
Thank You

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Amir on 24 Mar 2023
Thank You

4/10 Poor

Karen

Stayed 1 night in Feb 2023
Response from Amir on 24 Mar 2023
Thank You

6/10 Okay

Iryna, Charlotte

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrived early and the staff was very kind to let us check in early- around 9 am instead of 2 pm, we were very appreciative of it. The location of the hotel is great- 10 min from the underground station (Russel Station on Piccadili lane- a direct shot from London Heathrow airport), close to bus stops, restaurants, grocery stores and approximately 40-min walk to major attractions. The room was small, with three beds (one full size and two twin beds). Bathroom was so tiny- approximately one foot by two with the same space used for shower. Someone mentioned you can take a shower sitting on the toilet and it’s absolutely true. Wi-fi is 2.50 British pounds per day per one device (but the staff let us have it complementary after all ). The carpet and bedding seemed clean but the rest in the room was extremely dirty- the walls, the sink, etc. were on the edge of disgusting. I dropped something under the nightstand and we had to move it and found a pile of trash underneath. Many things in the hotel are just completely worn out, old or broken. Breakfast was very basic- tea, orange juice, bread, jams and cereal. I don’t think I can recommend this hotel. It has great potential because if the location but the condition of it is extremely poor. For the same price you can find a much better hotel in the same area, just without a breakfast which was worthless anyway.
Stayed 4 nights in Feb 2023
Response from Amir on 24 Mar 2023
Thank You.

4/10 Poor

William

Business traveller
Disliked: Amenities, property conditions & facilities
Poorly maintained, shabby carpets, plug missing from sink, poor breakfast. This is a budget hotel in Central London, so modest standards are reasonable, but there are no signs of a reasonable level of maintenance being done.
Stayed 1 night in Feb 2023
Response from Amir on 24 Mar 2023
Thank You.

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, staff & service
It was convenient
Stayed 1 night in Feb 2023
Response from Amir on 24 Mar 2023
Thank You

10/10 Excellent

Anher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management of the property is very good
Stayed 14 nights in Jan 2023
Response from Amir on 24 Mar 2023
Thank You

10/10 Excellent

L

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Jon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a 10min walk to Russell Sq tube so handy for that area of London however the hotel is old and in need to some TLC. Unclean.
Stayed 2 nights in Dec 2022

2/10 Terrible

Arbaz

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
A terrible terrible stay. There was no lift and we had to walk up 3 floors of steep stairs. No one cared to help. Room was absolutely unclean, untidy and was smelling awful. Spider webs were everywhere. For the rent, room couldve been much better. Breakfast was fine.
Stayed 1 night in Oct 2022

2/10 Terrible

Darren

Stayed 1 night in Oct 2022

10/10 Excellent

Gayan

Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Brillint location, not too far from the tube station. Room could do with a lick of paint.
Stayed 1 night in Oct 2022

4/10 Poor

Deborah Grace

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bad
Bed linens were dirty. Bathroom was terrible. Limes ale and dirt was disgusting. That’s what you pay for..
Stayed 1 night in Sep 2022

8/10 Good

Brian

Stayed 1 night in Sep 2022

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Not comfortable.
Dingy basement room, bed where you could feel every spring and a bathroom with toilet, shower and sink crammed together. Tried the TV briefly, but was in a terrible position for viewing and very few channels present.
Stayed 2 nights in Sep 2022