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Reviews of Doubletree by Hilton London Marble Arch

4 out of 5
Doubletree by Hilton London Marble Arch
4 Bryanston Street, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1000 reviews" "
Rating 8 - Good. 404 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Brett

Travelled with family and small children
Disliked: Property conditions & facilities
Very dated hotel dark and dingey rooms and shower facilities the hotel needs a good makeover not upto Hilton standard also very small bar no restaurant
Stayed 2 nights in Mar 2024

10/10 Excellent

Dalj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very very welcoming and friendly, especially weekend breakfast. Lovely hotel, convenient, clean. Room could have been larger. Thank you for kind thoughts as it was a birthday treat.
Stayed 2 nights in Feb 2024

6/10 Okay

Deepak

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aggressive, unfriendly staff. Dingy room on lower ground floor with noise from street. Avoid
Stayed 1 night in Nov 2023

10/10 Excellent

Maggie

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Missy, Camden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Rampersad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, good gym and dining facilities.
Stayed 1 night in Sep 2023

8/10 Good

Reyhaneh

Stayed 1 night in Sep 2023

10/10 Excellent

Avraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

donna m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars for Doubletree Hilton London Marble Arch!
Super friendly and efficient staff! Warm chocolate chip cookies at check -in! Quiet, comfy and clean room! Two complimentary drinking water bottles delivered to our room daily. Delicious breakfast! Nataline and Dhruv were so attentive in the dining room, offering us made to order eggs at the breakfast buffet, and yummy cream with our coffee! The porter-doorman Seyed was especially helpful in lifting and storing our heavy luggage after check out, and getting us a taxi for our tour! He even waited for our late return back to the hotel to help us again! Thank you all so very much for your excellent service!
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Lydia

Travelled with partner
Disliked: Amenities
We were given a room in the basement. Only elevator to basement was the staff elevator. A fake window in the room.
Stayed 2 nights in Jul 2023

4/10 Poor

Asaf

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service
Lovely lobby area and very friendly staff !! Great situation for shopping on Oxford street! The only down side was rooms are a bit small! Complimentary warm cookies on arrival were absolutely delicious 😋
Stayed 1 night in Jul 2023

8/10 Good

Ian

Stayed 1 night in Jul 2023

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Overall good hotel, the staff were lovely and grea
Felt that the bathroom wasn’t very clean. The cups in the room were very small - please give mugs.
Stayed 1 night in Jun 2023

6/10 Okay

Kurt

Stayed 3 nights in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking place
The overall experience was excellent, staff were very friendly and welcoming. Room was clean and comfortable. Only issue was the shower drain, otherwise was fine.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Location and perfect for our long Weekend
Booked for a long weekend, had to drive down from the North West due to train strikes, but we found the hotel very easily (had to pay for a parking space around the corner) Fabulous location near Marble Arch Tube station, perfect for everything we had planned. We were in a basement King Double room that was very spacious for London and with great clean facilities. Would definitely use again.
Stayed 2 nights in Jun 2023

8/10 Good

anil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was well
Stayed 1 night in May 2023

6/10 Okay

Matt

Business traveller
Disliked: Property conditions & facilities
Good location but especially run down rooms. Plug sockets coming away from the wall and not working. Slow draining shower. Just needa a bit more care.
Stayed 1 night in Jun 2023

2/10 Terrible

Jon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Really felt ripped off. £250 per night for a noisy, tiny, dusty, stuffy, dark and dirty room. Pictures to prove it, which I will be sending to Doubletree corporate. How can this be a Doubletree ? It felt like a 2/ 3 star hotel. Dreadful patronising front desk service. Breakfast was a very poor quality buffet. I have lived in London for over 20 years and the Marketing Director of an award winning media agency. I stay in Doubletree quite often and spend my vacations in Dubai and the Doubletree has always been great. Only stayed one night thankfully and was there due to having an operation (5 mins walk) on Harley Street. Never ever again. Slept very badly, room smelt heavily of Indian cooking and windows let in odours and noise from street below. Stains on bedding, curtains, carpets. Save yourself a nightmare. Book elsewhere! (02.06.23)
Stayed 1 night in Jun 2023

6/10 Okay

Adrian

Stayed 1 night in May 2023

10/10 Excellent

ISMAIL, San rafael

Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in the basement and was a bit dark but pleasant and nice size. Breakfast was good and the staff were all very attentive. Just one thing if you check in early (before 3pm) and you want to have access to you room it will cost you £25 to re-book in!
Stayed 1 night in May 2023

2/10 Terrible

D

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
I was expecting better service and behaviour being a five start brand but sadly it was nothing closer
Stayed 3 nights in May 2023

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were delightful and enabled us to get together with my visiting relative with ease. Thank you
Stayed 1 night in Apr 2023
Response from DoubleTree by Hilton London – Marble Arch on 26 Apr 2023
Dear Flora,Thank you for taking a moment to share your experience. I am happy to hear you found the staff and hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,DoubleTree by Hilton London – Marble Arch

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, we will come back again.
Stayed 2 nights in Apr 2023
Response from DoubleTree by Hilton London – Marble Arch on 26 Apr 2023
Dear Kenny,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,DoubleTree by Hilton London – Marble Arch

8/10 Good

Abdulwahab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS CLOSE TO OXFORD STREET THE ROOMS WERE SMALL WE WHEN WE OPEN OUR BAGE WE COULDNT PASS TO THE BATHROOM THE ROOMS AND BATHROOM WERE CLEAN COOPERATIVE STAFF
Stayed 1 night in Mar 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from DoubleTree by Hilton London – Marble Arch on 26 Apr 2023
Dear David, Thank you for taking a moment to share your experience. We are happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, DoubleTree by Hilton London – Marble Arch

6/10 Okay

Terje

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bad smell at ground Floor - where I stayed - probably from kitchen. Impractical e layout of corridor
Stayed 5 nights in Feb 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel in London with friendly staff and nice spacious rooms.
Stayed 1 night in Jan 2023

10/10 Excellent

Avani, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff, quick and efficient check in, excellent location

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. The staff would go out of there way to assist. Rooms are small but have all the amenities you need. Location was perfect just off Oxford street with a short walk to the tube. I would highly recommend this hotel
Stayed 1 night in Dec 2022

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The heating in the room didn’t work
Stayed 1 night in Nov 2022

4/10 Poor

Guy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and friendly staff. Extremely uncomfortable beds, and carpet in rooms were dirty. Bathrooms were nice. We were a family of 3 and finding rooms to accommodate us was a challenge. This hotel did offer a room with stated queen bed and a single. The queen was actually a double and all beds terribly hard. Wouldn’t stay there because of beds.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay.
Stayed 1 night in Oct 2022

8/10 Good

Ayman

Stayed 3 nights in Oct 2022

4/10 Poor

Rebecca

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Underwhelming Experience for an overwhelming price
The staff were extremely pleasant especially at reception. The gentleman Amir was very helpful when there was a problem with my room and did his best to find a solution. The location is great as it is just off of Oxford St. However location and staff cannot carry the burden that justifies a poor rating. The interior is in dire need of an upgrade. The carpets, curtains, and dark brown wood are very outdated. Theres not even any coffee/tea facilities in the room. For the price you pay it is definitely not worth it
Stayed 2 nights in Sep 2022

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
My only complaint would be the beds are very hard, but otherwise a nice hotel. Staff is great!
Stayed 2 nights in Sep 2022

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location for shopping n visiting near by places
Stayed 2 nights in Aug 2022

4/10 Poor

Natthavut

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is too small. The breakfast is not up to the standard. Overall it is not worth the price we paid.
Stayed 2 nights in Jul 2022

6/10 Okay

Aureluis

Travelled with family
Liked: Cleanliness
Too costly
Not worth the price, though lication wise good
Stayed 1 night in Jul 2022

10/10 Excellent

Lisa

Stayed 1 night in Jul 2022

4/10 Poor

Sara

Stayed 1 night in Jul 2022

4/10 Poor

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and the staff were really nice however when we tried to check in we were told that the hotel didn’t have our booking. We had to wait 45 minutes for the hotel to find our booking and check us in
Stayed 1 night in Jul 2022

8/10 Good

anil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
covinent location
Stayed 2 nights in May 2022