Dear Guest Thank you so much for taking the time to rate your stay with us! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest Thank you so much for taking the time to rate your stay with us! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

Dear Ms. Wothe,Thank you for staying with us and for the lovely review. Hope to see you again soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest , Thankyou for taking out time for a lovely feedback . We look forward to host you

Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest Thank you so much for your positive rating! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest,Thank you for the feedback. Happy to know that you had a great stay. Hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest,Thank you for the feedback. Happy to know that you had a great stay. Hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest , Thank you so much for taking the time to share your wonderful feedback with us. It's fantastic to know that you enjoyed our breakfast offerings, featuring a variety of options to cater to different preferences. We strive to provide a comprehensive dining experience for our guests, and we're pleased to see that we met your expectations.We truly appreciate your kind words, and we are already looking forward to welcoming you back for another enjoyable stay. If there is anything specific you .

Thank you for bringing this matter to our attentionWe apologize for the inconvenience . I hope you will give us a chance to treat you better .

Dear Guest , I am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.our comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. .We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Thank you for bringing this matter to our attention

Dear Guest Thankyou for the rating .

Dear Guest Thankyou for your 10 star rating . We look forward to host you again .

Dear Guest , Thank you for taking the time to provide us with detailed feedback about your recent stay. We sincerely apologize for the inconveniences you experienced during your time with us, and we appreciate your candidness in sharing your observations.We are truly sorry to hear about the issues with the initial room (110), including the unpleasant odor and malfunctioning toilet. It is disheartening to learn that the second room (209) was also not up to the standard due to external noise. Please rest assured that we are actively investigating and addressing these concerns to ensure such incidents do not recur.While we are glad to know that our staff responded promptly to the disturbance in the neighboring room, we deeply regret any discomfort you may have felt as a result. Our commitment to providing a safe and peaceful environment for our guests remains a top priority.Regarding breakfast, we appreciate your honesty in noting that it fell short of expectations. We are constantly working to improve our offerings, and your feedback will be used constructively to enhance the overall guest experience.We understand the importance of maintaining a positive and inviting atmosphere, and we are taking immediate steps to rectify the issues you highlighted. Your insights are invaluable to us, and we hope you will consider giving us another opportunity to demonstrate the improvements we are implementing.Thank you for your understanding, and we hope to have the chance to welcome you back for a much-improved stay.Warm regards,

Dear Guest , Thankyou for taking out tijme for your feedback

Dear Guest I am writing to thank you for the overall positive feedback and also to express my sincerest apologies for the unfortunate experience you had during your recent stay with us.I want to assure you that we take guest feedback very seriously, and we deeply regret that the your room had a musty smell. Please be assured that this is not reflective of the level of service and quality we aim to provide to all our valued guests.On a positive note, we are thrilled that you enjoyed the service from the staff at breakfast. Once again, I apologize for any inconvenience caused and thank you for bringing these matters to our attention. We are genuinely grateful for your feedback as it helps us to improve our services and ensure a more enjoyable experience for all our guests.Thank you for your understanding, and we hope to have the opportunity to welcome you back soon.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear GuestThank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate the rating you gave us. It's truly a pleasure to know that we were able to exceed your expectations and provide you with a memorable experience.Once again, we sincerely thank you for your kind words and for choosing to stay with us. Should you require any further assistance or have any future travel plans, please feel free to reach out to us. We would be delighted to welcome you back for another wonderful stay.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest , Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective as a frequent traveler, and we regret to learn that your experience with our hotel fell below your expectations.We apologize for any inconvenience caused during your stay, and we take your comments about the need for refurbishment seriously. We understand the importance of maintaining a comfortable and updated environment for our guests, and we assure you that we are actively addressing the issues you've raised. Your insights provide valuable guidance for us to enhance the quality of our facilities.We would like to express our gratitude for your loyalty as a seasoned traveler, and we truly value your continued trust in selecting accommodations around the world. Your first-time feedback is significant to us, and we are committed to making the necessary improvements to ensure a more pleasant experience for our guests.Once again, thank you for bringing your experience to our attention. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay that aligns with the high standards we aim to uphold.

Dear GuestI am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.We are deeply sorry for the inconvenience caused by room conditions you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests. We genuinely appreciate your understanding and patience during this unfortunate situation.Once again, please accept our sincerest apologies for the inconvenience caused. Should you decide to stay with us again in the future, we will make every effort to ensure your stay is nothing short of exceptional.If you have any further concerns or wish to discuss your experience further, please feel free to reach out to me.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel soon.Kind RegardsLakshani De ZylvaGuest Relations manager

Thankyou for taking out time for your feedback

Dear Mr. James , Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay, especially regarding the room upgrade and breakfast inclusion that did not meet your preferences.We regret that the room, particularly the shower facility, did not meet your expectations. Your safety and comfort are our top priorities, and we apologize for any concerns caused by the bath with a shower attachment.We appreciate your loyalty and regret that we fell short of your expectations, especially considering your positive experiences at other DoubleTree locations. Please know that your feedback is invaluable, and we will use it to improve our services.If you decide to give us another chance in the future, we will do our utmost to provide you with a more enjoyable and comfortable stay.Thank you for your understanding.

Dear Guest,Thank you for sharing feedback about your experience. Please accept my sincere apologies for the behaviour of staff you perceived to be arrogant. Extremely sorry for that. Thank you for letting us know that you had a great experience. We look forward to hosting you again at our Hotel soon.Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest,Thank you for your positive review and for your patronage. Look forward to your next visit!

Dear Guest,Thank you for choosing to stay with us and for the positive rating. Thank you for your patronage & hope to see you again at our Hotel soon!

Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lakshani De ZylvaGuest Relations ManagerDoubleTree by Hilton London - West End

Thankyou for you 10 star rating

Dear Guest,Thank you for the positive rating. Happy to know that you enjoyed your stay with us. See you again at our Hotel, hopefully soon!

Dear Guest Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De Zylva

Dear Mr. Scott,Thank you for taking a moment to share your experience and for the positive rating. Your comments are note. Would like to mention here that the daily servicing of rooms happen any time between 10 am to 5 pm, probably the reason why you saw the cleaning happening at 4:15 pm. Please accept my apologies for the inconvenience you may have faced due to this, but was in-line with our internal procedure. In future, if you have any specific timings pertaining to cleaning of room, you may let the front desk know & it shall be handled. Once again, thank you for the feedback & we look forward to hosting you again soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Thankyou for your 5 star rating

Dear Guest,Thank you very much for your generous review, despite facing an issue with the room. Had we known the issue, we would surely have switched rooms for you, as has been offered by reception upon knowing about your discomfort. Extremely sorry for the experience, but we assure you of highest of standards and will ensure that every future stay of yours is as per your expectations from a Hilton Property. Thank you once again for your patronage & valuable feedback. Hope to see you again soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest I am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.We are deeply sorry for the inconvenience caused by room conditions you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. On a positive note, we are thrilled that you enjoyed the warm welcome from our team. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel soon.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest We sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.We are deeply sorry for the inconvenience caused by room conditions you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests. We genuinely appreciate your understanding and patience during this unfortunate situation.If you have any further concerns or wish to discuss your experience further, please feel free to reach out to me.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel soon.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear GuestThank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest,Thank you for rating your experience with us. We value your feedback & look forward to hosting you again soon!

Dear Ms. Catherine,Extremely sorry for the inconvenience and for the stay not going as per your expectations. We understand how frustrating it can be, if the bed is not comfortable or if the AC doesn't work. Please accept our sincere apologies for your experience. Request you to give us an opportunity to make it right for you. Please write to our guest relations team after you make your next reservations, so that we can personally ensure that everything is to your liking. Hope you will consider staying with us again in near future!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Michael,Thank you for sharing your experience. Please accept my sincere apologies for the room not being to your liking. Please give us an opportunity to make it right. Reach out to the guest relations team at the hotel after you make your next reservation with us, so that we can personally ensure that everything is to your satisfaction. Hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Andria,Thank you for taking a moment to share your experience with us. Glad to know that you had a pleasant stay & we look forward to welcoming you back at the Hotel soon!.Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest,Thank you for taking a moment to rate your experience. We are delighted to know that you had a wonderful experience with us. Thank you for choosing to stay with us and we look forward to the honor again in near future!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest, Thank you so much for your kind and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with us.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Chantelle,Thank you for taking a moment to rate your experience. We are delighted to know that you had a wonderful experience with us. Thank you for choosing to stay with us and we look forward to the honor again in near future!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest, I am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.We are deeply sorry for the inconvenience caused by room conditions you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. Had we known about these inconveniences we surely would have changed your room (subjected to availability) to make your stay with us comfortable and enjoyable.We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests. We deeply regret that the cleanliness your room fell below the high standards we strive to maintain. Please be assured that this is not reflective of the level of service and quality we aim to provide to all our valued guests.Once again, please accept our sincerest apologies for the inconvenience caused. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel soon.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Julie,Thank you for taking a moment to share your experience with us. Extremely sorry for the inconvenience you faced due to the absence of shower mat. Please accept our sincere apologies. About the cookie, it is a signature cookie and is currently available in its standard & original form at all DoubleTree properties. We understand your dietary requirements, but unfortunately this is something that needs to be done centrally. We hope you understand. Thank you for choosing to stay with us and we hope to see you again soon.Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear GuestThank you for sharing your feedback with us. We are glad that you chose to stay with us and sincerely apologize for the inconvenience you experienced with the previous room allotted to you.We greatly appreciate your understanding and patience as our team promptly addressed the issue and ensured a resolution.Your feedback motivates us to continually improve and deliver even better experiences to our valued guests. Should your future travel plans bring you back to this area, we would be honored to welcome you again.Once more, thank you for your kind words and for choosing to stay with us. We hope to see you again soon!Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear GuestThank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Manager

Dear Leann,Thank you for choosing to stay with us and for such detailed review about our facility and services. It warms our hearts to know that you had a wonderful stay with us. It was a pleasure serving you and we hope to see you again at our Hotel soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager

Dear Guest Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Managerl.zylva@dtlondonwestend.com