Miscellaneous
Check availability

Reviews of Hyatt Regency London Blackfriars

5 out of 5
Hyatt Regency London Blackfriars
19 New Bridge Street, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Smaller room than expected. A little bit disappointing overall considering it is listed as five star. No hotel bar open at 10pm on a Sunday night which was surprising. Staff suggested to go to Tesco next door instead. A shame considering the lobby bar seemed a nice place to spend time but was not open. Great location but that might be as good as it gets. Would have to think hard about choosing to stay here again.
Stayed 1 night in Apr 2024
Response from Hyatt Regency London Blackfriars on 16 Apr 2024
Thank you for sharing your experience. Please rest assure that your comments on the bar/lounge opening hours will be taken into consideration for our continuous service improvement. We hope to have the chance to welcoming you back again very soon.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge Aman was excellent and all staff members went above and beyond. I would stay again!
Stayed 1 night in Mar 2024
Response from Hyatt Regency London Blackfriars on 3 Apr 2024
Thank you very much for sharing your experience. We are glad that our Guest Service team especially Aman has impressed you during your stay. Please rest assure that your compliment will be shared with Aman and he will sure be happy to hear about it. Thank you once again for sharing your experience and we look forward to welcoming you back again very soon.

10/10 Excellent

Andrew

Travelled with family
Lovely staff
Stayed 2 nights in Mar 2024
Response from Hyatt Regency London Blackfriars on 3 Apr 2024
Thank you very much for sharing your experience. We are glad you are happy with our Guest Service team. We look forward to welcoming you back again in the near future.

8/10 Good

ELLEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location close to transportation and St Paul’s. I desperately want to give this property 5 stars as the staff was professional and very accommodating but the automatic heating system does not allow you to regulate the temperature which reached 25 degrees C during nighttime hours making it difficult to sleep. The night manager was so apologetic and arranged a temporary fix through engineering. But the system reset the following night! Definitely will try this property again in hopes the heating issue can be fixed!
Response from Hyatt Regency London Blackfriars on 26 Jan 2024
Thank you very much for sharing your experience. We are glad to learn that you enjoyed your stay with us. Please accept our apology on the temperature control issue. Please rest assure that the issue has been escalated to the concerned department and they will look into it. We look forward to welcoming you again in the near future.

8/10 Good

Andreanne

Stayed 1 night in Dec 2023
Response from Hyatt Regency London Blackfriars on 22 Jan 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

8/10 Good

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hyatt Regency London Blackfriars on 31 Oct 2023
Thank you for rating your experience with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Vlad on 16 Sept 2023
Dear Alessandro,Thank you for sharing this lovely review. We are thrilled to read your kind words about your recent experience at Hyatt Regency London Blackfriars. Our team works very hard to ensure every guest has a memorable time. Your feedback means a lot to us and we look forward to your next visit.Best regardsLaurent SchauderGeneral Manager

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Sept 2023
Thank you so much Sylwia for the amazing score! We are happy to know you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future!

10/10 Excellent

Julian

Liked: Amenities
I loved the room I particularly loved the people at the reception, Veronica and Jo were the most outstanding hoteliers I have encountered and I have flown for over 1 million miles Thank to these wonderful people I had a great stay!
Stayed 5 nights in Aug 2023
Response from Hyatt Regency London Blackfriars on 17 Aug 2023
Thank you Julian so much for your lovely review on your stay. We are glad that our Guest Service Team is able to make your stay excellent and memorable. We will definitely share you compliments to Veronica and Jo. We look forward to welcoming you back again very soon!

6/10 Okay

Dragana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not a five star standard
We had a 4 nights stay from 28th Dec to 1th Jan 2024. The room was specious and nice, bad badly sound isolated. We had to ask a few times to clean the room, since it was still not cleaned at 4 pm. We were also missing the equipment for 3 ppl, such towels, bathrobe, glas and similar. We got some on request, but not all. When we checked inn we were told that our total bill will be 3000 pounds, which was about 700 pounds more then the correct price. The lady at the front desk asked some colleauge for help, and we got the correct price at the end. The breakfast was pretty poore for 5 stars hotel. It was always a queue for the breakfast, and the stuff were stressed because the breakfast restaurant was a way too small for all the guest. All the stuff were very helpfull and polite, but anyway, this is not worth the money, and it is not a five star standard as it says on Hotels.com.
Stayed 4 nights in Dec 2023
Response from Hyatt Regency London Blackfriars on 22 Jan 2024
Thank you for sharing your experience. We regret to learn that you were not satisfied with your stay with us. Please rest assure that your comments have been shared with the corresponding team for continuous evaluations. We apologize for the experience you had during your stay and we hope we still have a chance to welcome you back to our hotel in the future.

10/10 Excellent

Sebastián Ramírez

Stayed 1 night in Dec 2023
Response from Hyatt Regency London Blackfriars on 22 Jan 2024
Thank you for rating 5/5 for your experience with Hyatt Regency London Blackfriars. Our entire hotel team look forward to welcome you back to our hotel very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Hyatt Regency London Blackfriars on 22 Jan 2024
Thank you for the fantastic score for your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

6/10 Okay

Lane

Stayed 4 nights in Oct 2023
Response from Hyatt Regency London Blackfriars on 18 Oct 2023
Thank you very much for rating your experience with us. We hope to welcome you back to our hotel in the future.