Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Ridiculous Charges for Wi-Fi

Posted 07-Sep-2014
This hotel is fine. Walking distance to Gatwick. But it charges $25.00 (roughly) a day for Internet access. A ludicrous impediment to checking in online and other normal tasks. Unacceptable in 2014.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport

Posted 31-Aug-2014
Pros: Not far from the airport and good room size.
Cons: Staff customer service approach at the hotel and over the phone.
Location: Near by : airport, Brighton 30min drive.
Stay was ok, even though it was few hours only, but negative side was car park cost me £25.
4 out of 5
by A verified traveller from Northerner

Overpriced extras.

Posted 23-Aug-2014
The disappointing part of the experience was the add-ons. The base price of the hotel with kingsize bed was excellent. The room was excellent, no noise from the airport but the soundproofing meant no phone signal. On top of the basicroom rate was the following approx. Car parking £24 per day, wifi £5.00 per hour, breakfast £15, airport transfer £3 per person, single journey, evening meal £19.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great stay, very close to airpot!

Posted 21-Aug-2014
Overall, I had a great experience with this hotel. It is walking distance to the South Terminal of Gatwick airport. I walked there in the pitch dark, and there were signs guiding you along every minute, it was great. Then the next morning I took the 3 pound shuttle. The room was very clean, very spacious compared to other hotels near London, and comfortable.
3 out of 5
by A verified traveller from Canada

so-so airport hotel

Posted 13-Aug-2014
Pros: close proximity to National Express bus stop to Heathrow
Cons: Please stop gauging your patrons with unnecessary wifi fees.
booked this because of its advertised closeness to south terminal and my standard expectations of a Mariott Courtyard. it is definitely walkable and many signs to keep you on track, but we arrived very late and it was very dark. there is one particlarly area that is hidden from the road very poorly lit, and when your hands are full with luggage not knowing exactly where you are going, the last thing you need to worry about is getting jumped behind a hidden wall and dark bushes. Perhaps Courtyard and/or Gatwick maintenance should look into this? The room was large for UK standards, and very soundproof considering we are beside an airport. having to pay for the internet by the hour is a real drag considering the cost to spend one night here. Most business hotels (and all other Courtyards I have stayed at) provide free wifi. This was a sticking point because of the amount of things I needed to coordinate or book online before my flight in the morning. Staff was friendly, however did not have the knowledge I expected they might re: transfers and transport to LHR or to tube stations. In fact seemed pretty clueless. I would have expected they got this question every other day from passengers passing through.
Comment from Hotel Management
16-Aug-2014
Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. The lights are the responsibility of the Highways Agency and Gatwick Airport. The walkway is controlled by CCTV and operated by the local police for terrorist prevention reasons and is therefore very safe. I am sorry if you found our staff not knowledgeable enough in regards to local knowledge and we shall include this in future training sessions to improve their knowledge. Thank you for choosing Marriott hotels.
5 out of 5
Recommended
for Everyone
by A verified traveller from Richmond, BC

Modern Hotel within walking distance to airport

Posted 27-Jul-2014
Within 10 minutes easy walk to Gatwick's south terminal and the car rental return, this comfortable hotel was perfect for me and my family. The decor is modern and fresh, staff friendly and helpful and the breakfast was excellent (full cooked sections as well as cereal, fruit, European cheese and meat!) The hotel restaurant and bar are well appointed with cool decor and comfy seating. Our family room had 2 double beds and thanks to on site airport luggage carts we were able to go from car to hotel room to airport departures with ease. Will recommend and use again for sure!
5 out of 5
Recommended
for Everyone
by A verified traveller from switzerland

Loved this place

Posted 02-Jul-2014
Extremely good value for money. Great comfort, staff & proximity to airport. Faultless
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Comfortable smart clean hotel

Posted 30-Jun-2014
Close to South Terminal, friendly and helpful staff. Lovely hotel
5 out of 5
Recommended
by A verified traveller

Great Location

Posted 22-Jun-2014 on Hotels.com
Stay was great-would recommend to anyone. Only complaint could not the Internet to work.
3 out of 5
Recommended
for Families
by Subhadip from Florida

Not that good

Posted 14-Jun-2014 on Hotels.com
I stayed here after reading rave reviews from others. I am at a loss what is the reason for such rave reviews. Very average hotel. Customer service level is poor. Had to ask three times and wait several hours to just get an additional pillow!! The trash can in the Bathroom would not open (crooked / stuck)!! Bed mattresses are poor, those cheap spring kinds where the whole Mattress wobbles with even the slightest movement!! If you are traveling with lots of luggage like we did, they have airport style carts available in the front that charges a refundable 1 pound for each cart, so make sure you have 1 pound coins available!! Nobody offered any help with luggage handling and no large luggage trolleys were available!! The bathtubs in London hotels including this one are unusually high (way more than US standards). If you have any fitness issues (like I have Arthritis) and not 6 + feet tall - very uncomfortable to literally have to jump up the bathtub. When asked for exchanging with an accessible room, found they have no accessible room that has two double beds, only one king bed option was available which was not suitable for us. Finally at least the room service lady offered a step stool which I needed to use to get in the Bathtub. Overall room size, like other London hotels, were incredibly small. If you have lots of luggage, you pretty much have to walk over the beds :-). Overall uncomfortable.