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Reviews of Citadines Trafalgar Square London

4 out of 5
Citadines Trafalgar Square London
18/21 Northumberland Avenue, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1584 out of 3501 reviews" "
Rating 8 - Good. 1430 out of 3501 reviews" "
Rating 6 - Okay. 318 out of 3501 reviews" "
Rating 4 - Poor. 123 out of 3501 reviews" "
Rating 2 - Terrible. 46 out of 3501 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ayse G. on 12 Apr 2024
Dear Michelle , thank you for sharing your feedback score with us, we appreciate it. Best regards,

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Wow!!!! I was impressed with this property, so much nicer than I expected. I had a studio room and it was a fantastic size!. I booked this for the London Landmarks Half and the location was perfect! Couldnt been any closer!!! Highly rate!!!
Stayed 1 night in Apr 2024
Response from Elisa D. on 10 Apr 2024
Dear Sharon, thank you for sharing with us your fantastic feedback, we hope to welcome you back again in the future. Best regards,

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was close to all of the areas we a wanted to visit and extremely close to the underground so we had an easier time traveling to places we couldn’t walk to
Stayed 5 nights in Mar 2024
Response from Elisa on 5 Apr 2024
Dear Joanne, thank you for sharing your feedback with us, we are delighted to hear you enjoyed. Best regards,

6/10 Okay

Artin

Travelled with family
Liked: Cleanliness
It is in a great area with the most amazing staff, good quality breakfast and the most amazing coffee machin with many options. It is old and smells, definitely not a 4 start rating (maybe in Europe it's different) however, we stayed in a 2 bedroom townhouse style 2 story room. Other rooms might be in a better condition.
Stayed 4 nights in Mar 2024
Response from Luna on 26 Mar 2024
Dear Artin, Thank you for your feedback. I have taken note of your comments for improvement. We are expecting to have a refurbishment this year. We hope you may consider staying again and you have more positive experience.Kind regards,Luniva #Front desk

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment/hotel style accommodation.
Stayed 7 nights in Mar 2024
Response from Elisa on 25 Mar 2024
Dear Grace, thank you for sharing your feedback score with us, we appreciate it. Best regards,

10/10 Excellent

Kian

Stayed 2 nights in Mar 2024
Response from Elisa D. on 10 Apr 2024
Dear Kian, thank you for sharing your feedback score with us, we appreciate it. Best regards,

10/10 Excellent

Vincent, Asheville

Liked: Cleanliness, property conditions & facilities
A fabulous location! Very serviceable basic hotel suitable for a week’s stay. I highly recommend it.
Stayed 6 nights in Mar 2024
Response from Luniva on 18 Mar 2024
Dear Vincent, thank you for your feedback and for recognizing our fantastic location perfect for London sightseeing. We look forward to welcoming you back. Kind regards,Luniva Front desk

10/10 Excellent

Rocelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I enjoyed our stay very much. This property is in the middle of the London attaractions. staff are very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Harshada on 13 Mar 2024
Dear Rocelle,Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon.Kind regardsHarshada T

10/10 Excellent

Elizabeth

Travelled with family
Liked: Property conditions & facilities
We were her last year and it was nice to see the same gentleman from last year and he remembered us and I remembered him 😁
Stayed 1 night in Mar 2024
Response from Harshada on 13 Mar 2024
Dear Elizabeth,Thank you for taking the time to give us your feedback.I'm delighted to read you enjoyed your stay with us and that our staff was welcoming and helpful to you.We look forward to welcoming you back again soon!Kind regardsHarshada

10/10 Excellent

Salissa

Stayed 3 nights in Mar 2024
Response from Luna on 10 Mar 2024
Dear Salissa, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back.Kind regards Luniva Front desk

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 10 nights in Feb 2024
Response from Sid on 7 Mar 2024
Dear Stephen, Thank you for taking the time to submit your feedback with us, and for recognizing our fantastic location perfect for London sightseeing. We look forward to welcoming you again to stay with us.Kind regards

10/10 Excellent

Grace, San Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious accomodation for being in the heart of London. Very convenient location near the tube stations and many dining options available. Property was clean, and kitchenette very useful. I only wish the sofa was a bit more comfortable. My family loved the free coffee/tea/hot chocolate machine in the lobby. Although the front clerk was kind enough to set up my taxi ride to the airport, taxi driver that showed up seemed unprofessional. Would expect a more legit contact through the hotel (Black cab)
Stayed 6 nights in Feb 2024
Response from Harshada on 27 Feb 2024
Dear Grace,Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon.Kind regardsHarshada T

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we totally enjoyed our stay at this hotel. The first room that they checked us into had a view of a brick wall, I called down to let them know that it was my first time in London and did they not have a room with a better view… They immediately changed my room, and I was so happy with the outcome. I can’t say enough about how, the hotel staff went above and beyond to make us comfortable and enjoy our stay in London
Stayed 3 nights in Feb 2024
Response from Sid on 7 Feb 2024
Dear David, Thank you for taking the time to submit your feedback with us, and for recognising our fantastic location perfect for London sightseeing. We are glad to hear that the staff was upto your expectation and were helpful. We look forward to welcoming you back again soon!Kind regards

8/10 Good

ann

Liked: Cleanliness, property conditions & facilities
Loved location, staff, super comfortable bed. The bathtub was quite hard to get in and out of for a short person! Could have used lots more hangers.
Stayed 5 nights in Jan 2024
Response from Luniva on 5 Feb 2024
Dear, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back. I take note of your comments for improvement. Kind regardsLuniva Front Desk

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the size of the rooms and its location near the metro
Stayed 3 nights in Jan 2024
Response from Luniva on 5 Feb 2024
Dear Cody, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back. Kind regards,LunivaFront Desk

8/10 Good

Sharon, Westminster

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location and easy to get to tourist attractions by foot or Tube.
Stayed 4 nights in Jan 2024
Response from Elisa on 24 Jan 2024
Dear Sharon, thank you for sharing your experience with us, we are delighted to hear you enjoyed our location. Best regards,

4/10 Poor

Andy

Disliked: Cleanliness, property conditions & facilities
Not clean. Smelled.
Stayed 2 nights in Jan 2024
Response from Elisa on 24 Jan 2024
Dear Andy, thank you for your feedback, it is explained on Expedia's website that we are a self service apartment chain and do not provide daily cleaning, but weekly cleaning for stay longer than 6 nights. Best regards,

8/10 Good

Michael, Minneapolis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get around Central London. Easy check in and check out.
Stayed 7 nights in Jan 2024
Response from Elisa on 19 Jan 2024
Dear Michael. thank you for sharing your feedback with us. Best regards,

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elisa on 15 Jan 2024
Dear Claire, thank you for sharing your feedback score with us. Best regards,

8/10 Good

Maria

Liked: Cleanliness, room comfort
Lovely accommodation
Very nice accommodation, perfect location, lovely staff
Stayed 6 nights in Jan 2024
Response from Sid on 10 Jan 2024
Dear Maria, Thank you for taking the time to submit your feedback with us, and for recognizing our fantastic location perfect for London sightseeing. I am also delighted to read that our staff was welcoming and helpful to you.We look forward to welcoming you back again soon!Kind regards

10/10 Excellent

John

Liked: Cleanliness, room comfort
Great hotel but expensive on New Year's Eve
Very expensive stay but very convenient for the NYE fireworks. I think we got the last room in the hotel. It was a comfortable studio with a small kitchen area with fridge, microwave, dishwasher and hob. The Aircon was stuck when we arrived but a maintenance man came over and got it working for us.
Stayed 1 night in Dec 2023
Response from Luniva on 5 Feb 2024
Dear John, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back. Kind regards LunivaFront Desk

8/10 Good

Robert L

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Luna on 2 Jan 2024
Dear Robert, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back. Kind regardsLunivaReception

10/10 Excellent

Juan Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Elisa on 26 Dec 2023
Dear Juan Antonio, thank you for sharing your feedback with us, we appreciate it. Best regards,

10/10 Excellent

Derek

Stayed 4 nights in Dec 2023
Response from Sid on 10 Jan 2024
Dear Derek, Thank you for taking the time to submit your feedback with us, and for recognizing our fantastic location perfect for London sightseeing. I am also delighted to read that our staff was welcoming and helpful to you.We look forward to welcoming you back again soon!Kind regards

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, room comfort
Overall stay was fine. Room was clean and bed was comfortable, staff was polite. A little more information about where things were located on check would be helpful; where the ice machine was located for example. My sister and I arrived too early to actually get into our room, but they stored our bags which was great.
Stayed 3 nights in Dec 2023
Response from Elisa on 26 Dec 2023
Dear Robin, thank you for your feedback, we are delighted to hear you enjoyed your stay with us. Best regards,

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The description of “City View” is a bit misleading. The room windows are very high so we were not able to see the city. The property doesn’t not have a step free access. They could have also provided some basic cooking essentials like oil, salt, and pepper in addition to some garbage bags.
Stayed 4 nights in Dec 2023
Response from Luna on 18 Dec 2023
Hi Mariana, Thank you for staying with us and for taking the time to give us your feedback. I am truly sorry to hear about your unpleasant experience. And as it is an aparthotel we do not provide any cooking essentials. However, you can request garbage bags and other items in the reception.Kind regardsLuniva

8/10 Good

Heather

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Ayse on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Huw

Business traveller
Liked: Cleanliness, room comfort
Good place to stay - would recommend
Good points: Room was a good size and well-equipped kitchenette. Great location Very quiet - no street noise. Clean Bad points: Check in was slow - only one person on the desk, other staff around but not checking people in. Checkout also took longer than it should. I think their computer system is very slow, which doesn't help. The cooked "English" breakfast was disappointing - especially hashbrowns (rubbery) and sausages. However there were loads of other good options included in the price (£15) such as continental, fresh waffles, cereal, fruit and yoghurt.
Stayed 1 night in Dec 2023
Response from Luna on 18 Dec 2023
Dear Huw, Thank you for your feedback. I take note of your comments for improvement.Kind regards, LunivaFront desk

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ayse on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sean, Alexandria

Stayed 1 night in Dec 2023
Response from Ayse on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Corey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great place to stay within walking distance to all the sites you want to see
Stayed 6 nights in Nov 2023
Response from Elisa on 4 Dec 2023
Dear Corey, thank you for sharing your feedback with us, we appreciate it. Best regards,

8/10 Good

Xavier

Liked: Cleanliness, amenities
This hotel is very accessible to anywhere that you wish to go.. the Charing cross station is just 5 mins walk away.. convenient and will recommend people to stay.. However, they do not do everyday cleaning so you may wish to call if you wish to do cleaning everyday
Stayed 3 nights in Nov 2023
Response from Elisa on 4 Dec 2023
Dear Xavier, thank you for sharing your experience with us, we are delighted to hear you enjoyed our location. Please note it is explained on Expedia that because we are a self service apartment chain we do not offer the same service as a standard hotel and we provide weekly cleaning for stay of 6 nights and more. Best regards,

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Elisa on 4 Dec 2023
Dear Warren, thank you for sharing your feedback score with us. Best regards,

10/10 Excellent

Parviz

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
In the heart of London, but at a quiet section. Clean, and up to date.
Stayed 3 nights in Nov 2023
Response from Ayse on 28 Nov 2023
Dear Parviz,Thank you for your feedback. We are looking forward to welcoming you back.

10/10 Excellent

Hayato

Stayed 10 nights in Nov 2023
Response from Ayse on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CAMILO

Stayed 7 nights in Sep 2023
Response from Harshada on 23 Nov 2023
Dear Camilo,Thank you for taking the time to submit your perfect feedback score. We look forward in welcoming you back to Citadines Trafalgar Square London soon.Kind regardsHarshada T

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Luna on 19 Nov 2023
Dear guest, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back. Kind regards,LunivaFront desk

8/10 Good

Francesco

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location and very clean hotel. The staff were very friendly and helpful. It is extremely handy having a kitchen to prepare light snacks, salads and even a meal. We would definitely return.
Stayed 6 nights in Nov 2023
Response from Luna on 16 Nov 2023
Dear Francesco, thank you for your feedback and for recognizing our fantastic location perfect for London sightseeing. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We look forward to welcoming you back. Kind regards, LunivaFront Desk.

4/10 Poor

Mayesha

Travelled with partner
Disliked: Amenities, property conditions & facilities
They gave us one set of towels for the whole stay. No room service. Breakfast only has pork options.
Stayed 2 nights in Nov 2023
Response from Luna on 15 Nov 2023
Hi Mayesha, thank you for your comments. Indeed, we do not include daily cleaning, or breakfast as we have more of an apart ‘hotel concept, this allows our guests to choose which services they require and add on the extras as needed. You can request towels anytime in the reception for free of charge. Kind regardsLunivaFront desk

10/10 Excellent

Francesco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and very clean. Staff is excellent. Having a kitchen for a stay is very very convenient. You can easily walk to all the major points of interest and entertainment.
Stayed 1 night in Nov 2023
Response from Luna on 12 Nov 2023
Dear Francesco, we are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We look forward to welcoming you back. Kind regards, Luniva Front desk

10/10 Excellent

Rosemary

Stayed 1 night in Nov 2023
Response from Luna on 9 Nov 2023
Dear guest, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back.Kind regardsLuniva

6/10 Okay

Verified traveller

Basic amenities
No slippers, shower cap or bottled water. Took a while to check in. Good location.
Stayed 1 night in Oct 2023
Response from Luna on 9 Nov 2023
Dear guest, thank you for your feedback and for recognizing our fantastic location perfect for London sightseeing. We look forward to welcoming you back. You can request slippers and a shower cap anytime from the reception as it is an apart hotel, and the services are different than a normal hotel.Kind regardsLuniva front desk

10/10 Excellent

Michelle Lorraine

Stayed 7 nights in Oct 2023
Response from Ayse on 23 Nov 2023
Dear Michelle,Thank you for your feedback!We are looking forward to welcoming you back.

8/10 Good

Victoria

Liked: Cleanliness, room comfort
Clean, comfortable room in great location.
Stayed 2 nights in Oct 2023
Response from Sid on 4 Nov 2023
Thank you for taking the time to submit your feedback with us, and for recognising our fantastic location perfect for London sightseeing. We look forward to welcoming you again to stay with us. Kind regards

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Citadines Trafalgar Square is my go-to spot in London. I visit twice a year and stay 5-6 days. The studio rooms are always full equipped and maintained. Location means I can walk to most places but when I want to go further afield Embankment or Caring Cross tubes are minutes away.
Stayed 6 nights in Oct 2023
Response from Sid on 4 Nov 2023
Dear Susan, Thank you for taking the time to submit your feedback with us, and for recognising our fantastic location perfect for London sightseeing. We look forward to welcoming you again to stay with us.

10/10 Excellent

Sarina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was bigger than the average hotel room in London
Stayed 3 nights in Sep 2023
Response from Luna on 31 Oct 2023
Dear Sarina, Thank you for reviewing your stay with us. We are glad to learn that you enjoyed it. It was a pleasure to host you, and we look forward to welcoming you back on your next trip to London.LunivaFront desk

10/10 Excellent

Kade

Liked: Cleanliness, property conditions & facilities
Really great location! Lobby was awesome. Loved the free coffee. Spacious room.
Stayed 3 nights in Oct 2023
Response from Sid on 4 Nov 2023
Dear Kade, Thank you for sharing your feedback with us, we are glad that you enjoyed your stay with us and our hotel the location.We look forward to welcoming you again to stay with us.Kind regards

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming. Really easy to get to from Waterloo railway station and 2 mins from Trafalgar Sqare.
Stayed 1 night in Oct 2023
Response from Luna on 31 Oct 2023
Dear Eric, Thank you for reviewing your stay with us. We are glad to learn that you enjoyed it. It was a pleasure to host you, and we look forward to welcoming you back on your next trip to London. LunivaFront desk

8/10 Good

Deborah

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Luna on 31 Oct 2023
Dear Deborah, Thank you for your feedback. I am glad that you enjoyed your stay with us! We look forward to welcoming you back. LunivaFront desk

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was there is a lot of noise off the street at night
Stayed 7 nights in Oct 2023
Response from Sid on 25 Oct 2023
Thank you for taking the time to submit your feedback with us, and for recognizing our fantastic location perfect for London sightseeing. We look forward to welcoming you again to stay with us