Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travellerfrom Oregon, USA

vacationed with teen daughter

Posted 30-Mar-2015
Pros: Kitchen
Cons: Kitchen stove top shut off when cooking on both burners. We thought it migh have been getting overheated and turned itself off.
Location: right down the street from Kensington Palace and gardens, Free museums within 10 min. Walk and easy to get to hotel from heathrow.
I searched for a month trying to find just the right hotel for our family of 3. Traveling with a teenage daughter, we all wanted a extra little space. Our studio apt. At Citadines South Kensington was just right. Larger than the room we stayed in at another hotel years ago, we had a kitchen, sofa bed and a double bed (which for an American is a queen size). Another nice point, the toilet and shower were separate and located in a closed hallway as you entered the room. This gave us a little more privacy. the hotel is within a 5 min. Walk of the Gloucester Underground station and 45 minutes, by the underground, from Heathrow. There is also a lovely Waitrose grocery store right next to the Gloucester station. We cooked our own breakfast and dinner each night of our 6 night stay and saved a small fortune which we spent on other things. Our room was in the back of the hotel on the 3rd floor and it was very quiet. Great coffee machine in the lobby which we used each morning instead of the Starbucks right next to the hotel. I have already recommended this hotel to friends traveling this summer.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, Canada

Great set up

Posted 19-Mar-2015
Pros: It is a "mini home" away from home specially of you travel with kids. Citadines have the best setup in general.
Cons: there is no daily room cleaning if you stay less than 6 nights.You do get fresh towels if you request them.The Citadines in Paris has daily cleaning!
Location: Great location. Near public transport, restaurants,Hyde park, high street Kensington and it's great shops. It is also a beautiful and upscale area.
I have stayed in other Citadines hotels and I always recommend them as you always know what you are going to get. If you travel with your family Citadines hotels are the best choice. Kensington is a great location , 5 min walk to underground station , very safe neighbourhood , nearby cafés, restaurants ,supermarkets, and other tourist attractions. Hotel staff was very helpful and friendly, rooms very clean and comfortable with a well equipped kitchen. It also has a laundromat which is great if you travel with kids. We also enjoyed the free coffee and hot chocolate from the lobby coffee machine.
Comment from Hotel Management
22-Mar-2015 by Gabor, Hotel Management
Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Warm regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Napoli

Bell'albergo in località tranquilla e comoda

Posted 09-Mar-2015
Pros: Tutto, in particolare la possibilità di provvedere ai pasti da sola, la disponibilità del personale, la vicinanza alla metro.
Cons: Forse una o due stoviglie in più ma di piccolo formato.
Location: E' in zona South Kensington, (Gloucester Road ). Vicino a Musei di Storia Naturale e scienze Naturali (super)e Harrods ed altro !
Sono soddisfatta della scelta del Citadines South Kensington London perché rappresenta ciò che cercavo. Un hotel pulito, raggiungibile, non nel centro del caos ma ben servito da mezzi e attività commerciali. La zona di South Kensington è l'ideale per soggiornare, pochi minuti separano dal resto della città. Io ho scelto la formula aparthotel poiché ero sola con un bambino, ho cucinato comodamente, ho trovato l'appartamentino fornito di tutto, frigo e microonde compresi e se avessi voluto, potevo servirmi del ristorante loro. Pulito, confortevole, silenzioso e con personale disponibile e cordiale. Caffè e tè e d altro gratuiti a tutte le ore, all'ingresso dell'hotel. L'ho già suggerito e consigliato. Ottimo, per me
2 out of 5
by A verified traveller

unstable wifi... deemed that no wifi

Posted 09-Mar-2015
unstable wifi... deemed that no wifi..........................
Comment from Hotel Management
22-Mar-2015 by Gabor, Hotel Management
Dear Guest, Thank you for your review and your feedback. I’m really sorry to read that the you experienced problems with the internet connection during your recent stay in our residence. I will ensure a survey is carried out at the earliest possible to identify how we can improve the quality of the wifi in the property. Once again please accept my apology for the unpleasant experience. I do hope you may reconsider staying with us again in the future, we very much looking forward welcoming you back at Citadines South Kensington. Kind regards, Gabor
3 out of 5
Recommended
for Everyone
by A verified traveller

decent stay, great location

Posted 07-Mar-2015
Pros: Location, pleasant staff, early check-in was available.
Cons: More frequent cleaning/turn over of rooms and replenishment of amenities.
Location: Kensington Gardens, V&A Museum, Science Museum, shopping, Tube, quaint local restaurants.
Overall, pleasurable experience. Great location in beautiful South Kensington. Close to the Tube, Kensington Gardens and multiple museums. While the staff didn't appear knowledgeable about some of the nearby inquiries we had about the area, they were friendly and did their best be both pleasing and accommodating. Only negatives were that the WiFi was spotty at times, and house cleaning/turn over of the room was only scheduled for one time during our five night stay. Considering the room was equipped with a kitchen, this meant that the garbage was not cleaned out on a regular basis and we also needed to request replenishment of amenities on multiple occasions. Overall, the stay was pleasant and comfortable, and I would definitely recommend given the hotel's prime location.
Comment from Hotel Management
22-Mar-2015 by Gabor, Hotel Management
Thank you for your comments on Expedia regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. We look forward to welcoming you back to our residence. Yours Sincerely, Gabor
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Versailles

Hôtel très bien placé

Posted 24-Feb-2015
Pros: Sa situation. La propreté des espaces communs. La taille (pas très grand). La gentillesse et l'efficacité du personnel.
Cons: La literie (canapé et lit) de la chambre 406. La lumière.
Location: Calme avec quelques commerces. Très bien situé. Proche de Hyde Park, des musées, du Royal Albert Hall. Ligne de métro et de bus à proximité.
Personnel très accueillant et à l'écoute. Hall : Machine à café/chocolat mise à disposition dans le hall en panne tout le week-end. Chambre : Literie à changer d'urgence (lit et canapé). Propreté : Très bien sauf nombreux moutons sous le lit (pas assez de hauteur pour laisser passer le balai ?). Télévision : Image correcte. Pas de liste des chaînes de télévision (aller à 815 pour trouver (enfin) TV5). Vie : Pas assez d'appareils d'éclairage et de lampes plus puissantes pour déjeuner. Meubles : Tables, chaises, fauteuil : ok.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom brabant

Goed appartement, prima ligging in leuke buurt.

Posted 22-Feb-2015
Prima ligging in leuke buurt. In de straat leuke mogelijkheden voor ontbijt (Traiteur, Brasserie, Starbucks), restaurants, supermarkt en winkeltjes. Vlakbij Underground Gloucester Road.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney, Australia

Great apartment hotel in a good location

Posted 26-Jan-2015
Pros: Clean, location, friendly staff, free wi-fi, free tea & coffee, own laundry facilities
Location: Close to attractions in South Kensington such as The Natural History Museum (10 minutes) and V&A museum, local shops around the hotel and short walk t
We found this hotel by accident when we had to find accommodation when the Eurostar services were cancelled on 17 January. Great location close to Gloucester Road underground (5 minutes). Staff very friendly and accommodating. Has it's own laundry facilities and good for London hotels, free wi-fi. Very clean.
Comment from Hotel Management
06-Mar-2015 by Gabor, Hotel Management
Dear Matt, Thank you for your comments regarding your recent stay in our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington, Best regards, Gabor Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Great hotel for families

Posted 09-Jan-2015
Good hotel, great location close to public transport and shops & restaurants. Also a supermarket close by. We had a family room with a double bedroom and a fold down couch with a kitchenette - it was perfect for our family of 4. Great value for money we would recommend and stay here again - THANKYOU.
Comment from Hotel Management
19-Jan-2015 by Gabor, Hotel Management
Dear Carmel, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington, Best regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NICE

Excellent rapport qualité/prix

Posted 02-Jan-2015
Pros: La Propreté, la modernité, la machine de distributeur à café, thé, chocolat dans le hall (Gratuit) , le calme, personnel accueillant.
Cons: Chauffage à revoir difficile de régler la température trop chaud ou trop froid. Pas assez d'éclairage dans l'appartement. Canapé lit pas confortable.
Location: Proche de hyde parc et du musée d'histoire naturelle.
Appartement duplex conforme aux photos du site, très propre, spacieux, set de bienvenue thé, café, lait. Hôtel très bien situé à deux pas d'une station de métro, de nombreux bus également près de hyde Parc nombreux commerces, restaurants dans ce quartier très chic et très calme.
Comment from Hotel Management
08-Jan-2015 by Gabor, Hotel Management
Cher Dancer, Nous vous remercions pour votre commentaire concernant votre récent séjour à notre résidence Citadines South Kensington. Nous apprécions les suggestions qui nous aident à continuellement améliorer nos services et standards. Nous espérons pouvoir vous recevoir de nouveau dans notre résidence dans un futur proche. Cordialement, Gabor