Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Washington DC

Good Kensington Location

Posted 24-Apr-2015
Pros: Location, price
Cons: Beds, pillows
Location: Nice cafes and patisseries nearby. Cafe Forum down Gloucester offers free croissants with a hot drink in the mornings, making a nice breakfast stop.
The hotel is nicely located close to the Gloucester Road tube station on the Picadilly line and near a few places for food. The room is nice enough, but the mattress is overly soft and the pillows are rock hard. We traveled with our 3 year old which made one room living more difficult as he has an earlier bedtime than us, but the room was larger than an average big city room (London, NYC, etc).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NB, Canada

Lovely hotel in the heart of London.

Posted 13-Apr-2015
Pros: The hotel is in a nice location; very quiet. Good quality for the money.
Location: It is a 7 min. walk from Gloucester tube station on Picadilly line which you can take from Heathrow. Several historic sites are in walking distance.
The hotel staff was very accommodating even though we arrived at 8am and our room was not ready. They held our luggage for us while we were sight seeing and offered us coffee and hot chocolate in the lobby. The room was a good size by European standards with a small fully equipped kitchenette. There are grocery and fresh fruit stalls nearby. The staff was very helpful and helped us book day trips and printed off our boarding passes.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NY

Great location and great value

Posted 12-Apr-2015
Pros: Location, location, location
The hotel is located very close to major attractions: walking distance to Natural History Museum, Victoria and Albert Museum, Science Museum, Kensington Garden and many other with a bit longer walks. There is a convenient underground stop five minutes away and two grocery stores. The room included well equipped kitchen. The room was not very big but the three of us had no problem to fit in. The only problem we had was not well working air conditioner/heater one night it overheated and another night it was too cold. There is a coffee machine in the lobby making an excellent cappuccino. There is access to laundry room that also houses recycle beans. Our room was ready before the check in time. The stuff was very pleasant.
5 out of 5
Recommended
for Families
by A verified traveller

Kurzurlaub: Mutter mit 2 Kinder 15 + 13 Jahre alt

Posted 05-Apr-2015
Pros: Das freundliche Personal und der Kaffee in der Lobby : )
Location: South Kensington Nähe Kensington- + Hydepark. Royal Albert Hall
Wir hatten einen wunderbaren Kurzurlaub. Perfekte Lage (Nähe Hydepark, Royal Albert Hall etc. ). Sehr freundliches Personal, welches uns jeder Zeit mit Rat und Tat zur Seite stand ( Ausdruck der Boardingkarten, Einkauftips). Trotz der Zentralen Lage und der Größe des Hotels war es sehr ruhig. Die kleine Küche und die damit verbundenen Kochmöglichkeiten konnten wir gut nützen. Wir würden jeder Zeit wieder im Citadines Hotel unseren Urlaub verbringen.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Pisa

Posted 01-Apr-2015
Ottima posizione in uno dei quartieri più esclusivi e tranquilli di Londra, stanza confortevole con angolo cottura perfettamente attrezzato. Personale molto disponibile. Qualche problema (poi risolto) col collegamento internet.
5 out of 5
Recommended
for Families
by A verified travellerfrom Oregon, USA

vacationed with teen daughter

Posted 30-Mar-2015
Pros: Kitchen
Cons: Kitchen stove top shut off when cooking on both burners. We thought it migh have been getting overheated and turned itself off.
Location: right down the street from Kensington Palace and gardens, Free museums within 10 min. Walk and easy to get to hotel from heathrow.
I searched for a month trying to find just the right hotel for our family of 3. Traveling with a teenage daughter, we all wanted a extra little space. Our studio apt. At Citadines South Kensington was just right. Larger than the room we stayed in at another hotel years ago, we had a kitchen, sofa bed and a double bed (which for an American is a queen size). Another nice point, the toilet and shower were separate and located in a closed hallway as you entered the room. This gave us a little more privacy. the hotel is within a 5 min. Walk of the Gloucester Underground station and 45 minutes, by the underground, from Heathrow. There is also a lovely Waitrose grocery store right next to the Gloucester station. We cooked our own breakfast and dinner each night of our 6 night stay and saved a small fortune which we spent on other things. Our room was in the back of the hotel on the 3rd floor and it was very quiet. Great coffee machine in the lobby which we used each morning instead of the Starbucks right next to the hotel. I have already recommended this hotel to friends traveling this summer.
Comment from Hotel Management
08-Apr-2015 by Gabor, Hotel Management
Thank you for choosing Citadines South Kensington as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. We hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, Canada

Great set up

Posted 19-Mar-2015
Pros: It is a "mini home" away from home specially of you travel with kids. Citadines have the best setup in general.
Cons: there is no daily room cleaning if you stay less than 6 nights.You do get fresh towels if you request them.The Citadines in Paris has daily cleaning!
Location: Great location. Near public transport, restaurants,Hyde park, high street Kensington and it's great shops. It is also a beautiful and upscale area.
I have stayed in other Citadines hotels and I always recommend them as you always know what you are going to get. If you travel with your family Citadines hotels are the best choice. Kensington is a great location , 5 min walk to underground station , very safe neighbourhood , nearby cafés, restaurants ,supermarkets, and other tourist attractions. Hotel staff was very helpful and friendly, rooms very clean and comfortable with a well equipped kitchen. It also has a laundromat which is great if you travel with kids. We also enjoyed the free coffee and hot chocolate from the lobby coffee machine.
Comment from Hotel Management
22-Mar-2015 by Gabor, Hotel Management
Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Warm regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Napoli

Bell'albergo in località tranquilla e comoda

Posted 09-Mar-2015
Pros: Tutto, in particolare la possibilità di provvedere ai pasti da sola, la disponibilità del personale, la vicinanza alla metro.
Cons: Forse una o due stoviglie in più ma di piccolo formato.
Location: E' in zona South Kensington, (Gloucester Road ). Vicino a Musei di Storia Naturale e scienze Naturali (super)e Harrods ed altro !
Sono soddisfatta della scelta del Citadines South Kensington London perché rappresenta ciò che cercavo. Un hotel pulito, raggiungibile, non nel centro del caos ma ben servito da mezzi e attività commerciali. La zona di South Kensington è l'ideale per soggiornare, pochi minuti separano dal resto della città. Io ho scelto la formula aparthotel poiché ero sola con un bambino, ho cucinato comodamente, ho trovato l'appartamentino fornito di tutto, frigo e microonde compresi e se avessi voluto, potevo servirmi del ristorante loro. Pulito, confortevole, silenzioso e con personale disponibile e cordiale. Caffè e tè e d altro gratuiti a tutte le ore, all'ingresso dell'hotel. L'ho già suggerito e consigliato. Ottimo, per me
2 out of 5
by A verified traveller

unstable wifi... deemed that no wifi

Posted 09-Mar-2015
unstable wifi... deemed that no wifi..........................
Comment from Hotel Management
22-Mar-2015 by Gabor, Hotel Management
Dear Guest, Thank you for your review and your feedback. I’m really sorry to read that the you experienced problems with the internet connection during your recent stay in our residence. I will ensure a survey is carried out at the earliest possible to identify how we can improve the quality of the wifi in the property. Once again please accept my apology for the unpleasant experience. I do hope you may reconsider staying with us again in the future, we very much looking forward welcoming you back at Citadines South Kensington. Kind regards, Gabor
3 out of 5
Recommended
for Everyone
by A verified traveller

decent stay, great location

Posted 07-Mar-2015
Pros: Location, pleasant staff, early check-in was available.
Cons: More frequent cleaning/turn over of rooms and replenishment of amenities.
Location: Kensington Gardens, V&A Museum, Science Museum, shopping, Tube, quaint local restaurants.
Overall, pleasurable experience. Great location in beautiful South Kensington. Close to the Tube, Kensington Gardens and multiple museums. While the staff didn't appear knowledgeable about some of the nearby inquiries we had about the area, they were friendly and did their best be both pleasing and accommodating. Only negatives were that the WiFi was spotty at times, and house cleaning/turn over of the room was only scheduled for one time during our five night stay. Considering the room was equipped with a kitchen, this meant that the garbage was not cleaned out on a regular basis and we also needed to request replenishment of amenities on multiple occasions. Overall, the stay was pleasant and comfortable, and I would definitely recommend given the hotel's prime location.
Comment from Hotel Management
22-Mar-2015 by Gabor, Hotel Management
Thank you for your comments on Expedia regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. We look forward to welcoming you back to our residence. Yours Sincerely, Gabor