Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Great hotel for families

Posted 09-Jan-2015
Good hotel, great location close to public transport and shops & restaurants. Also a supermarket close by. We had a family room with a double bedroom and a fold down couch with a kitchenette - it was perfect for our family of 4. Great value for money we would recommend and stay here again - THANKYOU.
Comment from Hotel Management
19-Jan-2015 by Gabor, Hotel Management
Dear Carmel, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington, Best regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NICE

Excellent rapport qualité/prix

Posted 02-Jan-2015
Pros: La Propreté, la modernité, la machine de distributeur à café, thé, chocolat dans le hall (Gratuit) , le calme, personnel accueillant.
Cons: Chauffage à revoir difficile de régler la température trop chaud ou trop froid. Pas assez d'éclairage dans l'appartement. Canapé lit pas confortable.
Location: Proche de hyde parc et du musée d'histoire naturelle.
Appartement duplex conforme aux photos du site, très propre, spacieux, set de bienvenue thé, café, lait. Hôtel très bien situé à deux pas d'une station de métro, de nombreux bus également près de hyde Parc nombreux commerces, restaurants dans ce quartier très chic et très calme.
Comment from Hotel Management
08-Jan-2015 by Gabor, Hotel Management
Cher Dancer, Nous vous remercions pour votre commentaire concernant votre récent séjour à notre résidence Citadines South Kensington. Nous apprécions les suggestions qui nous aident à continuellement améliorer nos services et standards. Nous espérons pouvoir vous recevoir de nouveau dans notre résidence dans un futur proche. Cordialement, Gabor
4 out of 5
Recommended
for Families
by A verified travellerfrom Auckland, New Zealand

Great location, so much better than cramped hotels

Posted 13-Dec-2014
Pros: location, size of room. Coffee machine in lobby, staff friendly/ helpful.
Cons: Better mattress on sofa bed
Location: very handy for tube/ buses,shopping, Hyde Park.Great sandwich/coffee shops opp on Gloucester Rd. Great area, no concerns with sons out by selves.
family of 4 with 2 x teenage sons-they had twin room upstairs & my husband & I soda bed, so worked well for family. Sofa bed mattress could have been thicker as springs protruded in areas, but folded blanket under sheet.Compared to anything else we have stayed in London fantastic!
2 out of 5
by A verified travellerfrom Roma

Albergo/Appartamento a Londra/Kensington

Posted 11-Dec-2014
Le stanze sono troppo piccole per essere classificate come Hotel/Apartments. Manca un vero tavolo e vere sedie. L'angolo cucina è accettabile ma il bagno è talmente minuscolo che è addirittura difficile entrarvi. Malgrado varie sollecitazioni, il servizio WI-FI non ha mai funzionato. Le luci sia al bagno che in camera sono insufficienti ed è irrazionale la posizione degli interruttori.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Telford, UK

Nice hotel and good location but problems

Posted 08-Dec-2014
Pros: Great location for transport and slightly away from the West End so a bit quieter.
Cons: Wifi needs improving. I expect to use the passcode and be sorted rather than have to visit reception multiple times.
Location: Plenty of facilities within 300m. Restaurants, coffee shops, supermarkets, tube station, main bus routes.
This is my second stay at this hotel. This time, one morning, we had no water whatsoever. We couldn't flush the toilet, wash, shave, shower, fill the kettle etc. This problem affected the entire hotel. I was fobbed off with a free bottle of cheap generic red wine and the offer of a free breakfast. However, we had an apartment and I'd already purchased food for our breakfasts from a local supermarket so I didn't take up this offer. The wine was unpleasant - I've worked in the wine industry and this was just a bottle of plonk. Three times I had to ask for wifi passwords. It seems an Apple iPhone consumes all four allocated devices in one hit. Towels weren't replaced after the first night and I had to contact reception to get this sorted. However, the hotel is pleasant, quiet and in a good location for tube and buses into central London. There are shops, restaurants and facilities nearby. I have stayed in Citadines hotels previously and this one is ok but the stay was soured by a few poor experiences that probably wouldn't happen to other people and at other times. The water situation was just one of these things.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location in central London

Posted 30-Nov-2014
Pros: Everything
Cons: nothing
Location: Close to West End, Museums, Tube
Had a really good week in a quiet, comfortable room.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom boston, ma, usa

Weekend stay in London

Posted 01-Nov-2014
Weekend stay- comfortable, convenient location, good area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in Kensington

Posted 29-Oct-2014
I highly recommend this hotel. I stayed at a studio that was very clean and comfortable and had everything that I needed. The staff was polite and very professional. The location of the hotel is excellent: It is located in South Kensington very close to Imperial College in a quiet neighborhood (for London standards anyway), but with the Gloucester station very near by offering easy access to the city. When I revisit London I will definitely stay there again.
4 out of 5
Recommended
for Couples
by Charlottefrom Trondheim

Midt i smørøyet

Posted 22-Oct-2014 on Hotels.com
Ti min fra Gloucester Road tube station. Masse små og lokale restauranter i gaten. Ti min til Hyde Park. 15 min til museene i Exhibition road og Royal Albert Hall. Rent og pent. Rolig om natten. Vil bo der igjen.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Fabulous location, great neighbourhood.

Posted 13-Oct-2014
Pros: The location was brilliant, close to public transport and I loved the kitchenette, the bed was very comfortable as well.
Cons: The mirror in the bathroom was located so low that we had to sit on a chair to use it!
Location: Close to Kensington Palace/Gardens (which is worth a visit) and public transport. Very easy to get to all the tourist attractions from the apartments.
We thoroughly enjoyed our stay, the apartments were close to Gloucester Road Underground station, buses, supermarkets, banks etc and if you're up for it you can even walk through Kensington Gardens all the way into London (which we did to take in all of what this great city has to offer!) The apartments are perfect for travellers who want to be self sufficient but there were always fresh towels each day and the kitchenette had everything you need. The neighbourhood is safe and quiet, perfect to unwind after a busy day exploring London! The safe in the room was a bonus as was the coffee machine in reception area, we did have a few issues getting the WiFi connected but once this was sorted it was all good. Highly recommended, would definitely return!