Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom boston, ma, usa

Weekend stay in London

Posted 01-Nov-2014
Weekend stay- comfortable, convenient location, good area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in Kensington

Posted 29-Oct-2014
I highly recommend this hotel. I stayed at a studio that was very clean and comfortable and had everything that I needed. The staff was polite and very professional. The location of the hotel is excellent: It is located in South Kensington very close to Imperial College in a quiet neighborhood (for London standards anyway), but with the Gloucester station very near by offering easy access to the city. When I revisit London I will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Fabulous location, great neighbourhood.

Posted 13-Oct-2014
Pros: The location was brilliant, close to public transport and I loved the kitchenette, the bed was very comfortable as well.
Cons: The mirror in the bathroom was located so low that we had to sit on a chair to use it!
Location: Close to Kensington Palace/Gardens (which is worth a visit) and public transport. Very easy to get to all the tourist attractions from the apartments.
We thoroughly enjoyed our stay, the apartments were close to Gloucester Road Underground station, buses, supermarkets, banks etc and if you're up for it you can even walk through Kensington Gardens all the way into London (which we did to take in all of what this great city has to offer!) The apartments are perfect for travellers who want to be self sufficient but there were always fresh towels each day and the kitchenette had everything you need. The neighbourhood is safe and quiet, perfect to unwind after a busy day exploring London! The safe in the room was a bonus as was the coffee machine in reception area, we did have a few issues getting the WiFi connected but once this was sorted it was all good. Highly recommended, would definitely return!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Regina, Saskatchewan

Comfortable hotel, conveniently located.

Posted 30-Sep-2014
Pros: Friendly and helpful staff, proximity to shops, restos and tube station.
Cons: Items such as Kleenex, paper towels should be included. Small oven in kitchen.
Location: See above.
Pleasant and comfortable. Hotel and room clean. Staff helpful. See below for more details.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Perth WA

Good facilities in Kensington

Posted 05-Sep-2014
Pros: Clean and good bathroom Very friendly staff
Cons: Space is a premium but acceptable.
Location: Great nearby Natural History Museum
Nice modern hotel well appointed albeit a little compact. Great area to walk around in and shops to shop in
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Enjoyed my stay

Posted 08-Aug-2014
Citidenes on Gloucester Rd offers excellent service in a convenient location. Close to the London underground railway and close to good shops and cafés. I particularly appreciated the assistance from the staff, who were able to help with nearly all my requests.
4 out of 5
Recommended
for Families
by DLKfrom U.S.A

Great Location

Posted 28-Jun-2014 on Hotels.com
We stayed 4 nights. Quiet and cute village area with terrific places to eat all meals. The bedding was somewhat comfortable. Tight Quarters for 3 Tall people but managed. No Vents/A/C in bathroom(separate toilet too). Leave main door to living quarters open at all times for ventilation. WIFI poor( intermittent). Front desk people friendly. Front lobby with a nice hospitality station. Convenient to stores, the Underground, nearby parks and attractions. Loved the convenience but not the price.
5 out of 5
Recommended
by A verified traveller

Loved the Location

Posted 26-Jun-2014 on Hotels.com
Loved the location and the service. The Kitchenette is a big plus. Definitely recommend it.
4 out of 5
Recommended
for Everyone
by Aussiecouple

Citadines

Posted 24-Jun-2014
Location: We loved the pub on the next corner and it had delicious pies.
We stayed at Citadines towards the end of May 2014 , the staff were very helpful. We found it close to everything we wanted to see , with the underground close by. It is comfortable and well priced.
4 out of 5
Recommended
for Everyone
by Debbiefrom Bangkok

Nice hotel but staff don't match

Posted 22-Jun-2014
Good rooms and staff don't care. Such a shame a lovely hotel in a great setting