Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Aussiecouple

Citadines

Posted 24-Jun-2014
Location: We loved the pub on the next corner and it had delicious pies.
We stayed at Citadines towards the end of May 2014 , the staff were very helpful. We found it close to everything we wanted to see , with the underground close by. It is comfortable and well priced.
4 out of 5
Recommended
for Everyone
by Debbie from Bangkok

Nice hotel but staff don't match

Posted 22-Jun-2014
Good rooms and staff don't care. Such a shame a lovely hotel in a great setting
4 out of 5
Recommended
for Everyone
by Diane from North Carolina

Good place to stay in London

Posted 20-Jun-2014
Pros: Great and helpful staff. The accommodations were good.
Cons: Laundry facilities
Location: Very close to Kensington Palace and gardens and Albert's Hall. Not far from the Metro/Underground to other sights.
The hotel/apartment was well appointed with what was expected (kitchen). Staff addressed concerns that we experienced. The staff members were very polite and helpful. The laundry facilities were a bit disappointing and expensive.
4 out of 5
Recommended
for Everyone
by Susan from California

A Great hotel in Gloucester Road, London.

Posted 16-Jun-2014
Pros: Location. It's accessability to food markets, good pubs and restaurants and the underground.
Cons: The bed. Our suggestion would be for a nightlight on the landing so that we would not have had to leave the lights on in the bathroom at night.
Location: The location was perfect for getting on the underground to connect to anywhere. Great pubs, restaurants, food markets.
We were on the 6th floor and had an elevator to it. On entry there was free fresh coffees which we enjoyed every day. Our place had a full kitchen and family room with flat screen T.V. sleeper sofa and table and chairs for two, then you went upstairs to a full bedroom with great storage closet and full bathroom. We had a great vacation here and overall the Hotel was good value. For some the stairs would not be ideal.
5 out of 5
Recommended
for Everyone
by Allison from Chattanooga,TN

London home.

Posted 16-Jun-2014
Pros: The location and comfort of having a kitchen.
What a convenient and comfortable place to stay. Sightseeing was easy with the Gloucester Rd. tube station nearby as well as Kensington Park & Palace, Royal Albert Hall and many shops and museums within walking distance. Along with having a kitchen there are many enjoyable places to eat nearby. Partridges market in the same block is a good place to purchase the basics. I was able to store luggage between stays which was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canberra Australia

Great location near to tube & restaurants

Posted 31-May-2014
The apartments are small but typical of what you get in London. The room was clean and serviced regularly. The tiled and woden floors are good. Staff were helpful and responsive. The owners need to replace or properly fix the washers and dryers in the basement. However, there is a laundrette a block away that will do it all for you. I would stay there again.
4 out of 5
Recommended
for Everyone
by Alex from Buenos Aires, Argentina

Very good location near the tube and Hyde Park.

Posted 23-May-2014
We stayed at a Studio. The room was very confortable with kitchen, microwave and toster. Staff is very friendly and efficient. The only negative thing that I have to point out is the cleaniness in the room. We had to call a couple of times to have the amenities replaced and in the 7 days that we stayed they never cleaned the bathroom or the room floor. Excellent location near Glocester road tube and the Hyde Park.
4 out of 5
Recommended
for Everyone
by Allison from Chattanooga

Best location.

Posted 21-May-2014
Enjoyed performance at Royal Albert Hall which is nearby so hotel is very convenient to many attractions. Partridges grocery two doors down very nice. Room was good size, comfortable, clean and so nice to have kitchen facilities.
3 out of 5
Recommended
for Everyone
by Jacqueline

Short London visit

Posted 10-May-2014
Pros: Drinks machine in lobby. Helpfulness of staff.
Cons: Bijoux room. Smaller than we thought. Safe batteries flat. One day when room was not serviced.Unit on side wall with long seat and table not secured
Location: Great location Museums and restraunts
We spent 3 nights in hotel and found the situation ideal.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Apr-2014
Pros: The proximity to restaurants, store and the tube. Not too noisy
Cons: Elevators could be bogger
Appreciated the offer for the extra bedroom and would return again.