Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Old world charm

Posted 16-Aug-2014
Pros: Loved the old world charm of this hotel. Wide corridors and high ornate ceilings. Very elegant. The staff were all very friendly. Amenities good.
Cons: The Guoman lounge-for executive rooms-nice idea but need to improve breakfast. Tables too small. Chairs in all dining areas unsuitable. Too heavy.
Location: After staying in Leicester Square I found this location even better. Right next to C.H. station and Embankment just down side street. Great.
Staff very welcoming.Was very unhappy with the first room I was shown. Very small and not at all like the picture of the Excutive room that I had booked on the internet. Back at reception, a different lady, Michaela, went with me to look at another room, which was larger but looked out onto the roofs of the station. Suffering from a painful back I was also disappointed that it had no bath. After seeing I was disappointed she ended up upgrading me to a Junior Suite which was beautiful with a room looking onto Charring Cross. It did mean that I had some noise but I could live with that. As I was alone and staying for a week I really appreciated the upgrade. I would definitely try to get a junior suite in future if I could get a good deal.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Excellent stay

Posted 05-Aug-2014
Pros: Stand out was the staff
Cons: Breakfast was good but not outstanding
Location: Close to galleries, theatres,Trafalgar Square,pleasant walk along embankment to the temple through gardens, literally on top of tube station.
A last minute booking, stayed one night in a newly refurbished room on the fifth floor. Not large but extremely comfortable with a good sized bathroom and shower. The reception staff were all most charming and exceptionally helpful, best encountered in uk for some time, room service was swift and food reasonable in price and quality. Breakfast was good but not exceptional however accommodating a friend who joined us for breakfast was made very simple and reasonable. The location of the hotel made it perfect for our stay as it is convenient for so many central areas and transport links and yet quiet in the room. Would most definitely stay again.
4 out of 5
Recommended
for Couples
by A verified traveller from Puyallup, WA

London's hidden treasure

Posted 30-Apr-2011
We really enjoyed our stay at this well-situated hotel; it's only 2-3 blocks from Trafalgar Square, which will get you anywhere you want to go. Staff was very helpful and the room was clean and well appointed. Bathroom had bath and shower and heated towel rack. We enjoyed staying here very much.
5 out of 5
Recommended
by A verified traveller from Stockholm, Sweden

London

Posted 24-Mar-2011
Great place to stay!
5 out of 5
Recommended
by A verified traveller from Long Beach, CA

This traveller left a rating score only Posted 09-Mar-2011 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveller from Los Angeles, CA

Charing Cross at Christmas time

Posted 23-Jan-2011
The hotel was very nice. I wish they had more of a social bar area. The restaurant and bar area were stuffy. Not really a young crowd. The gym was very small too. The staff was very nice though. The bathroom in our room was very nice indeed. It was also clean which is probably the most important to me. I wish the hotel offered free wifi but they did give us vouchers to log onto the internet the time we were there so that was good. The hotel was perfectly located.
4 out of 5
Recommended
by A verified traveller

Excellent location and good room

Posted 16-Dec-2010 on Hotels.com
The hotel was located close to many of the sights that we visited. The room was pleasant to be in with plenty of space.
5 out of 5
Recommended
by A verified traveller from Milton Keynes, UK and Kissimmee, FL

Convenient to Shopping and Sightseeing

Posted 15-Dec-2010 on Hotels.com
We arrived at the Charing Cross much earlier than the normal check-in time of 1400, (we arrived at 1130), with the expectation of leaving our bags with the concierge and completing some sight-seeing before check-in. We were offered a room upgrade at a nominal price (which we took), and were immediately checked into our room which overlooked the Strand. Arriving by train from Milton Keynes Central into Euston, it was a brief 10 GBP taxi ride to the hotel. I had some trepidtion when I saw that the Charing Cross train station was right next door, but the uncertainity was allayed when we entered the circular entrance of the Charing Cross hotel, which was build in the 1860's and has been fabulously maintained. My wife mentioned to the reception in passing that we were in London to celebrate my 54th birthday - it seemed to go unnoted by the gentleman checking us in. We took the lift to our 4 floor "Junior Suite" which we found to be very comfortable and nicely decorated, and much better than would be expected in the price range in Westminster. There is ample hanging space for clothes, the marble-floored bath contained both a tub and shower, and had enough room for two to use without bumping in to each other. We decided to descend the gently curving staircase instead of using the lift and noticed the cleanliness and elegance of each floor. Since it was nearing Christmas, the hotel was tastefully decorated to the holidays, and candles were placed on each stair down to the main floor. After some sight-seeing and upon return to our room, I found a birthday card signed by the manager, a box of Charing Cross labeled chocolates, and our complimentary bottle of wine on the credenza separating the sleeping from the lounge area. A nice touch, and totally unexpected. The gentleman at reception not only noted the occasion, but passed the information along to the manager. Please note that the hotel is located in downtown London, close to Parliament, Big Ben, the Victoria Embankment, Westminster Abbey, Buckingham Palace, the National Gallery, Trafalgar Square, etc., so if one is not used to the noise of a large city at night, this may not be the place for you. Scotland Yard is nearby, and we heard many sirens during our stay. The noise from the train station, however, was not a problem. Based on our experience at this wonderful, old, grand hotel, and with the excellent staff, we will DEFINITELY stay at the Charing Cross again and would highly recommend it for visitors wanting to explore the sights of Westminster, London.
3 out of 5
Recommended
by A verified traveller from palo alto, ca

Excellent tourist location, construction noise.

Posted 12-Oct-2010 on Hotels.com
The best aspect of this hotel was its location right next to Trafalgar Sq and the theater district. Many nearby restaurants, pubs, etc. The hotel was generally attractive with candles in the corridors at night, though the chandeliers were off rather than dimmed. The stairway to the downstairs bathroom was very threadbare. We were given a room in the Buckingham Wing which required a change of elevators, or walking up a flight of stairs, which was a little inconvenient. The room was comfortable, though we had no view at all. The shower water temperature varied ujpredictably. At around 11 AM the construction noise started, which was unbelievably loud - really intolerable to be in the room. We were comped lunch in their restaurant after complaining, and the food was good but the service was terrible.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 28-Aug-2010 on Hotels.com