Front of property

Reviews of OYO Bostons Manor Hotel

3 out of 5
OYO Bostons Manor Hotel
146-152 Boston Road, Hanwell, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 140 out of 600 reviews" "
Rating 8 - Good. 225 out of 600 reviews" "
Rating 6 - Okay. 136 out of 600 reviews" "
Rating 4 - Poor. 53 out of 600 reviews" "
Rating 2 - Terrible. 46 out of 600 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, great service. I look forward to a future stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

chika

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

8/10 Good

Sophia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Rebecca

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Alia

Stayed 1 night in Nov 2023

10/10 Excellent

Naresh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but nice. The staff was very polite and helpful. Location is close to train stations and airport. The price was right. What else can one ask for?!
Stayed 6 nights in Nov 2023

2/10 Terrible

Abdi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty , the toilet there was 💩 and bed had stains and very uncomfortable beds
Stayed 2 nights in Nov 2023

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 5 nights in Nov 2023

10/10 Excellent

Dana E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the employees were very helpful and kind, especially the man at the front desk and everyone serving breakfast. The room was very clean and plenty of space for one person. The bed was a bit firm but there were plenty of pillows.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At check-in, I was asked to choose what will I have for breakfast (each day of my stay) as well as choose a specific 15-minute slot for the breakfast. This made my morning routine a little more rigid that I would have liked. Other than that the hotel was adequate for my purposes and matched what I expected to get for the given price.
Stayed 3 nights in Oct 2023
Response from Noah on 6 Nov 2023
Loved to hear this, Hi! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Noah

10/10 Excellent

Raman

Stayed 2 nights in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Raman! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on site was very friendly and helpful. We arrived early to the hotel and the held our bag so we could explore the area till check in. The breakfast in the morning was fast and delicious. The only drawback is that there is no air conditioning (which is typical) but was fine with the small fan I had.
Stayed 8 nights in Sep 2023
Response from Barbara on 6 Nov 2023
We are delighted to hear your words of praise, Todd! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

8/10 Good

chanya

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Faheen Andy

Liked: Staff & service
Disliked: Cleanliness
The hotel was okay overall, but when I got to me room the sheets had stains on them so I ask for new sheet and got them the next day as the maintenance team aren’t there 24/7, once I got the new sheets THEY HAD MORE STAINS ON THEM!!! There’s dust all over the room and this is definitely an older building. The walls are thin and you can hear everything from the neighbours. The staff were nice.
Stayed 5 nights in Sep 2023

10/10 Excellent

Ramu Raghu Vamsi

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome trip staying as Boston Manor hotel.
Stayed 10 nights in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
Quiet and located in a safe area.
Stayed 7 nights in Sep 2023

10/10 Excellent

AUDREY, DECATUR

Liked: Cleanliness, staff & service
Stayed in September 2023….the hotel is not brand new, it’s definitely classical London. There was someone at the front desk 24 hours, There’s a pizza place and mini store close by. The staff is great. This is a nice clean place, if you want a resort then pay double more. If you can walk a few minutes there is a subway to London and a great restaurant (Harvester) down the road. There was parking. We had the free breakfast and it was not bad. Be aware that this place and most residences in London do not have AC, but we were only there at night. We will stay again because it was clean and close to the subway.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasent stay
Had a really nice stay. The rooms are a bit dated but they were spacious, it was clean. Wayer from the shower was cold, thats my only gripe.
Stayed 1 night in Sep 2023

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and the place was perfect for what we paid and for the duration we stayed
Stayed 1 night in Aug 2023

2/10 Terrible

Lesley

Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Lesley! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

10/10 Excellent

allen

Travelled with partner
Liked: Cleanliness, staff & service
Very happy with our stay nice hotel clean friendly staff
Stayed 1 night in Aug 2023

2/10 Terrible

HAQI

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a budget hotel, so we didn't have high expectations, but we were very pleasantly surprised. The hotel was exceptionally clean and tidy. The staff were very pleasant and the complimentary breakfast was delicious. All four of us agreed that we would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Thank you for rating us positively, Dawn! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

8/10 Good

Theo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good budget lodging for a night in London.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Loved to hear this, Theo! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Easy check in with friendly staff. Room was comfortable and spacious. All of the property was clean. Our stay was because we had an early flight from Heathrow so this was a convenient location and the free parking is a major bonus in London. Cooked breakfast was included and you choose what you want. We would definitely recommend this hotel and will look at staying here first for any trip to London.
Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Delighted to hear your words of praise, Theresa! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good value , easy commute to london
All clean , near the Elizabeth line and the line to kings cross , would stay again.
Stayed 2 nights in Jun 2023
Response from Tim on 15 Jul 2023
Hi, Hans! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

4/10 Poor

Sonia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothi g unique about. Very far from all attractions. Bathrooms small, shower unsave Bad ventilation, no air conditioner. Brakfast was mediocre. Dirty floors. Bads were uncomfortable and it seemed very old. Over all, Poor. Staff was helpful! especially Annita.
Stayed 4 nights in Jun 2023
Response from Barbara on 15 Jul 2023
Sorry for the unpleasant experience you had with us. Sonia! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
This is the perfect place (single room) for the budget tourist. easy 10 min walk to the underground and the Elizabeth line and also next to a bus stop. The room is warm at night (no air conditioning in the room but there is a big window. Full English breakfast included. clean room and bathroom. I will stay here again when I return to London.
Stayed 2 nights in Jun 2023
Response from Noah on 15 Jul 2023
Hi, Rocio! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Adequate for price we paid.
Stayed 2 nights in Jun 2023
Response from Noah on 15 Jul 2023
Thank you very much, Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah

8/10 Good

Carolanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and reasonably priced.
Great place to stay for base to travel to concert at Wembley Stadium and just outside the ULEZ zone. Free parking available and caught bus to stadium that are close and frequent to hotel. Hotel was clean and good breakfast. The decor and carpets a bit tired but reasonably priced for London area. Would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Thanks for the positive rating, Carolanne! Hope to welcome you again soon. Regards, Noah

10/10 Excellent

Sadie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tim on 15 Jul 2023
Hi, Sadie! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, great service by the team - would stay again.
Stayed 1 night in Jun 2023
Response from Eva on 29 Jul 2023
Thank you for the wonderful comment, Paul! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 Excellent

Nicola Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Hi, Nicola! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Noah

10/10 Excellent

Karlis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Lisa on 3 Jun 2023
Thanks for taking out your valuable time to rate us, Karlis! We will work even harder to make your stay a memorable one :) Regards, Lisa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming hosts. Personable service
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hey Guest! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very helpful and friendly and the ensuite room i stayed in had everything i needed for a comfortable stay at a competitive price. Also the hotel is just a short walk to local bus stops to connect with local underground stations for easy access into London as well as being close to Heathrow.
Stayed 2 nights in May 2023
Response from Ava on 18 May 2023
Hi Natasha! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Ava

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very smooth experience. Krishnan at the front desk was extremely pleasant and helpful. Would definitely stay again and recommend to others.
Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hey, Martin! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ava

8/10 Good

kim

Liked: Staff & service
You get what you pay
A bit far from the train station but you get what you pay for.
Stayed 2 nights in May 2023
Response from Ava on 18 May 2023
Great to hear this, kim! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

8/10 Good

Jess

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Canny stay
The room was your average hotel room, 2 single beds, tv, private toilet/shower. It was clean enough, no dirt, however a little dust here and there. Housekeeping changed the bed sheets and towels daily. The room was quite small but this didn’t bother us as the only time we were there was to sleep. We stayed here to attend a gig in Hammersmith, which is only a short distance away on the tube. The staff on the front desk are very friendly and helpful. The restaurant on the ground floor is Japanese cuisine and was delicious! The hotel is close to some parks and green spaces. There is a canal not too far away and it is a lovely, peaceful walk on a sunny day. We saw lots of wildlife which you don’t really expect for London. The hotel is walking distance to a tube stop so it’s easy to get around, and there are plenty of lime bikes and scooters in the area. We cycled to Kew Gardens from the hotel which only took 25-30 minutes, a fantastic day out. There are plenty of places to eat nearby if you like to order takeaway or dine out. There is also a pub close by with a great beer garden.
Stayed 3 nights in Apr 2023
Response from Ava on 18 May 2023
Thank you so much for the wonderful rating, Jess! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

4/10 Poor

Goldcing

Disliked: Cleanliness
Dirty
Stayed 5 nights in Apr 2023
Response from Ammy on 10 May 2023
Hi, Goldcing! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Ashik

Stayed 1 night in Apr 2023

8/10 Good

Tylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boston Manor Hotel
I had a great stay here. The staff were so unbelievably kind and accommodating for so many things (dietary needs at breakfast time, storing extra food in their kitchen etc.). The tube station is about a 12 minute walk, which means you can get to central London with ease. Lots of good pubs in the area within a five minute walk too- The Fox Inn and Green W7. The rooms and toilets were very clean, however the room could have done with a good dusting. If you have allergies let them know so they can dust properly. The rooms were fairly quiet at night too which is nice considering its location on the High Street. I would definitely recommend a stay here!
Stayed 10 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Tylor! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Catalina

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
great deal
Stayed 3 nights in Mar 2023
Response from Eva on 15 Mar 2023
Thanks for taking out your valuable time to rate us, Catalina! We will work even harder to make your stay a memorable one :) Regards, Eva

6/10 Okay

Ian

Liked: Room comfort
A little bit Fawlty Towers
First up, the room was clean, it was quiet and the food at breakfast was good and service was efficient. However, reception was a little unfriendly with a big perspex screen, lots of forms and much more scrutiny of ID than other hotels. We had to fill a form in for breakfast on arrival, and the choices were quite bizarre. You could choose bacon and sausage but were then unable to choose hash brown, you could choose tomato or beans but not both, and when the breakfast came it was one sausage and one rasher of bacon. Honestly, just charge £2-£3 per person per night more and give a full choice and more generous portions. The hotel is like a rabbit warren, up and down stairs round corners which is quite characterful, but a little tricky to get back to reception. The room was smelly on entry, not sure what it was. The shower was poor, very little pressure and the temperature fluctuated wildly. This hotel will not be high on my list to go back to again.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Ian! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Lovely breakfast but unclean rooms
The breakfast was amazing and the Indian staff on reception was excellent. The rooms were dirty in that lots of hairs around the place that were not mine and they did not clean the rooms properly from one day to the next. They threw my Sunday news paper away that was no where near the bin and did not repay me or even try to relocate my news paper. I was very disappointed in the room service as they did not replace towels that were wet they just hung them up over a chair but the breakfast was really good
Stayed 7 nights in Jan 2023
Response from Ammy on 18 Jan 2023
Apologies for the problems you had faced, Mark! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Nasratullah

Stayed 1 night in Jan 2023
Response from Ammy on 18 Jan 2023
Thanks for the positive rating, Nasratullah! Hope to welcome you again soon. Regards, Noah.

6/10 Okay

Alaa

House keeping gets -1 if this rating is possible. They never vacuumed the room, never cleaned the bed, rarely replaced complimentary items and I had to ask multiple times to get the room cleaned.
Stayed 7 nights in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Good

Ginette

Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Ginette! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ava on 22 Dec 2022
Thanks for taking out your valuable time to rate us, Damian! We will work even harder to make your stay a memorable one :) Regards, Ava