Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Surrey

Great hotel for overnight stay in West End

Posted 20-Sep-2014
The hotel's location in the heart of the West End made it ideal for an overnight stay after a show. We loved the little touches to make our stay extra special; fruit and flowers in our room; turned down sheets and chocolates at bedtime. Room tiny but well equipped. Space is limited so wouldn't recommend a stay here longer than a night or two.
5 out of 5
for Everyone
by A verified traveller from Darlington Co. Durham

Best Western Premier Hotel Shaftesbury Ave London

Posted 24-Aug-2014
Pros: Central London and near to many theatres
Location: Piccadilly Circus close by and within walking distance of Trafalgar Square and National Gallery
Asked for a quiet non-smoking room . Upgraded. Excellent room overlooking quiet park. First class room facilities. Complimentary fruit and bottle of spring water Comfortable bed. Obliging and friendly staff
4 out of 5
for Everyone
by A verified traveller from london

Good size and great location but church bells loud

Posted 11-Aug-2014
Easy checking in and nice entrance. Staff not very efficient and when I phoned reception for milk, it never turned up. After asking for a cab, staff allowed others to jump in the cabs before us. This was when leaving the hotel and made us leave with a bad feeling towards best western.
5 out of 5
for Everyone
by A verified traveller from Manchester

A show stopping week

Posted 25-Jul-2014
Perfectly positioned for the theatres. The single room I had (508) was small but perfectly formed. The staff were fantastic! Every single interaction with them was outstanding. One draw back - the lift is very slow! But so what!
4 out of 5
for Everyone
by A verified traveller from Calgary, Canada

Great location!

Posted 18-Jul-2014
Pros: Location.
Location: Close to picadilly circus and the theatre district.
They let me check in early, without my asking and it was greatly appreciated.
3 out of 5
by A verified traveller from gloucestershire

Very central great for coming back to after a show

Posted 04-Jul-2014
Pros: Location easy so central
Cons: Breakfast Less furniture in the room when there was precious little space anyway. Shower too tiny.
Location: Shafesbury avenue so all theatres close by and oxford st and covent garden walking distance
Queen room was way too small for two people. Even though they said the upgraded us to deluxe. But as it was just me and my teenage daughter it was a case of location over luxury. So it was fine for our needs, just very cramped. Clean. Looked out onto street so not quiet but not so bad as i thought it may be. We always look forward to breakfast but that was disappointing, just seemed unattractive lacking any style in presentation, both in room and food itself. Definitely not worth adding to the cost for that.
3 out of 5
by A verified traveller

Convenient but noisy

Posted 29-Jun-2014
Great for West end if your theatre is close by but building works started by 7am and traffic pretty noisy
4 out of 5
for Everyone
by Richard from Manchester UK

Excellent location, BUT

Posted 16-Jun-2014
Pros: Location & staff
Cons: Wheelchair ramp at front door
Location: Right in the middle of Theatreland
Excellently located for West End Theatreland, but the absence of a simple ramp made access difficult for a wheelchair. They knew in advance I was an electric (very heavy) wheelchair user. Being lifted in and out of the front door was not ideal!!, but lot's of help from very polite and helpful staff helped rescue the situation. The room facilities were fine, and as I said above the staff were excellent
2 out of 5
for Business Travellers
by MCollett from Shaftsbury Ave, London

Decent htoel, although room too small

Posted 16-Jun-2014 on Hotels.com
Decent hotel, staff very accommodating, very clean, unfortunately the room was very small.
4 out of 5
for Personal Event
by A verified traveller


Posted 09-Jun-2014 on Hotels.com
Great location, welcoming reception, good housekeeping but a lousy breakfast served with indifference, especially if you arrive with only half an hour of breakfast service to go.