Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Canada

Great location!

Posted 18-Jul-2014
Pros: Location.
Location: Close to picadilly circus and the theatre district.
They let me check in early, without my asking and it was greatly appreciated.
3 out of 5
by A verified traveller from gloucestershire

Very central great for coming back to after a show

Posted 04-Jul-2014
Pros: Location easy so central
Cons: Breakfast Less furniture in the room when there was precious little space anyway. Shower too tiny.
Location: Shafesbury avenue so all theatres close by and oxford st and covent garden walking distance
Queen room was way too small for two people. Even though they said the upgraded us to deluxe. But as it was just me and my teenage daughter it was a case of location over luxury. So it was fine for our needs, just very cramped. Clean. Looked out onto street so not quiet but not so bad as i thought it may be. We always look forward to breakfast but that was disappointing, just seemed unattractive lacking any style in presentation, both in room and food itself. Definitely not worth adding to the cost for that.
3 out of 5
by A verified traveller

Convenient but noisy

Posted 29-Jun-2014
Great for West end if your theatre is close by but building works started by 7am and traffic pretty noisy
4 out of 5
Recommended
for Everyone
by Richard from Manchester UK

Excellent location, BUT

Posted 16-Jun-2014
Pros: Location & staff
Cons: Wheelchair ramp at front door
Location: Right in the middle of Theatreland
Excellently located for West End Theatreland, but the absence of a simple ramp made access difficult for a wheelchair. They knew in advance I was an electric (very heavy) wheelchair user. Being lifted in and out of the front door was not ideal!!, but lot's of help from very polite and helpful staff helped rescue the situation. The room facilities were fine, and as I said above the staff were excellent
1 out of 5
by c from san francisco

Posted 27-May-2014
rooms is very small and some rooms have no window, with the noisy ac machine running, this hotel looks nothing like it in those pictures, the only thing good is its location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Trendy little hotel in a prime location.

Posted 16-May-2014
A pleasant surprise.. very small rooms, but absolutely gorgeous!! Staff attention was excellent, and location location!! West End theatres on your doorstep. A ruby amongst the pretentious rubble of hotels in London. I would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean and comfortable.

Posted 11-May-2014
Cons: Not going to be possible but bathrooms and room sizes very small.
The room consumable options were very pleasant - tea/coffee/biscuits and free bottled water. Standard mini bar with nice choices. Good toiletries and decent hairdryer. In room safe, ironing board/iron and kettle. Bed was very clean and comfortable. Room and bathroom very clean. Great spot for theatre visits around Piccadilly. Only negative the rooms themselves are very small. Well done to reception staff who moved me to larger room with no fuss. Bathroom in double was small. I would not class myself as large but the shower to me was a snug fit. Any larger visitors might have an issue.
5 out of 5
Recommended
for Everyone
by RG

Great hotel stay

Posted 03-May-2014
Great location, and although this hotel is in one of Londons busiest areas, there was none of the noise in our room. Our room was a decent size with a big bathroom. The staff were extremely attentive. Word of advice: make sure you check what deals the hotel website are offering, as we paid a lot more and with breakfast, whereas the website offered breakfast and for much cheaper!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location for theatres, shopping, sightseeing

Posted 14-Apr-2014
Pros: Everything, a very positive stay.
Cons: Nothing.
Location: Great location. Easy to walk to Oxford street, the strand for theatres, Chinatown opposite the hotel.
A very positive experience at this hotel. The staff could not have been more accommodating. Whilst waiting for our room to be released from housekeeping we were brought complimentary drinks. Excellent experience, a well run hotel.
5 out of 5
Recommended
for Everyone
by Josh from rotherham

Nice hotel next to theatres

Posted 04-Apr-2014
Went to watch les mis. Hotel was 1min walk from theatre. 5mins from Trafalgar Square. Staff really nice and friendly. Would defiantly go again