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Reviews of Park Grand Heathrow

4 out of 5
Park Grand Heathrow
449 Great West Road, Hounslow, England

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 114 out of 1001 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sally spark

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, Excellent services
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for public transport into London, warm friendly staff, clean hotel and reasonable.
Stayed 1 night in Apr 2024

10/10 Excellent

Hasina, shrewsbury

Property is a little dated ( furnitures ) and rooms are not super clean but the staffs, the facilities and the area is exceptional Shops restaurants buses and metro in walkable distance
Stayed 1 night in Apr 2024

10/10 Excellent

Dictine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops and transport close, cozy room, we did need a reheat option for our cold food
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Robert, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by front office staff- Monica & Vengal!
Stayed 2 nights in Apr 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Apr 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Lorraine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Rasmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, walkable to nearby underground stations and restaurants! It felt like a safe neighborhood to me, not too much touristy things which kept it quiet. I didn't have much interaction with the staff, but shout-out to the maid service! They kept my room clean and didn't mess with my things. I stayed for over a week and a half.
Stayed 8 nights in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Rasmi, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too far out from everything, the city. Had to go through dangerous area to walk to hotel.. staff during the day wasnt too friendly, not very good customer service. Had to ask a question, i waited nearly 15 minutes for someone to look up and acknowledge me. But the staff at night was better and much nicer..
Stayed 2 nights in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Tonja,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. The hotel is very pleasant and has an ambiance that is relaxing and inviting. The room was perfect, exactly what I needed and at a good price.
Stayed 1 night in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Amy, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Samuel Yeboah

Stayed 8 nights in Mar 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Samuel Yeboah, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Parwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Mandar on 22 Mar 2024
Dear Parwinder, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent house keeping friendly staff very clean very good comfortable room
Stayed 2 nights in Mar 2024
Response from Mandar Dhage on 15 Mar 2024
Dear Syed, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

Oana

Stayed 1 night in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Vaniza

Liked: Cleanliness, staff & service, property conditions & facilities
It was the best
Stayed 1 night in Mar 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on 1 Mar 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on 1 Mar 2024
Dear Mr. Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed looking view from the room
Stayed 1 night in Feb 2024
Response from Mandar on 4 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Fine for a night - dodgy area
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 29 Feb 2024
Dear rACHEL,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Grand London Heathrow Hotel is 2 hours away from cental London and 1 hour from Heathrow airport by bus. It's not the closest to shopping areas and site seeing areas, but it's cheaper than other hotels that closer to the heart of the city. It takes about 10 min to walk from the hotel to the nearest train station. The hotel room was good, but I wished there was an exhaust in the bathroom. The walls were a bit thin. You can hear neighbors if they are loud and smelled cigarette smoke seep into the room once over my 7 day stay. I requested cleaning every day which was done well. The bed was made and toilet paper was replaced everyday. They also provided water bottles after each time they cleaned. Overall, I would rate this hotel a 4 out of 5.
Stayed 6 nights in Feb 2024
Response from Mandar Dhage on 28 Feb 2024
Dear Paricia,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandar Dhage on 28 Feb 2024
Dear Linda, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Arsalan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking way too expensive
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 28 Feb 2024
Dear Arsalan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Danielle Samantha

Travelled with family, Travelled with family and small children
Breakfast are the same every day. It needs to change. It’s bland and boring. Experience was ok.
Stayed 5 nights in Feb 2024
Response from Mandar Dhage on 20 Feb 2024
Dear Danielle,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Wilfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very good and the hotel was clean
Stayed 3 nights in Feb 2024
Response from Mandar Dhage on 20 Feb 2024
Dear Wilfred, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on 20 Feb 2024
Dear Richard,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Kesava

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Okay

TK Potencia

Liked: Staff & service
Disliked: Property conditions & facilities
Property is not deserving of 4 star. Should be 3 star. Require improvement generally.
Stayed 2 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Avtar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Aruna Raju

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jan 2024
Response from Mandar Dhage on 6 Feb 2024
Dear Aruna, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Ved

Stayed 6 nights in Jan 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Imogen

Stayed 2 nights in Feb 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be offerred as part of the room rate, and a meeting venue booked out for a birthday on the same floor as bedrooms i.e my room was next doir is not ideal.
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 6 Feb 2024
Dear Jonathan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Sivaraman

Liked: Cleanliness, staff & service, property conditions & facilities
All good with stay and good place to stay
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Sivaraman, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

ARBAAZ SIDDIQUEBHAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay.
Stayed 4 nights in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Arbaaz, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in around 8pm and greeted by two smiling staff members who were very friendly. The man who checked me in (don’t remember his name sorry!) gave me a free room upgrade as I looked tired! Not offended but this at all as we had a bit of a joke around that I was a teacher and was most definitely shattered and looked it too! The bed was massive and comfortable and the hotel was spotless, I had an excellent night sleep despite the planes coming and going. My only bug bear is that none of the sockets/tv were working and a few of the lights didn’t work, making the room quite dark. This didn’t bother me as I was only staying the night before collecting my sister from the airport but may bother other guests. I informed reception on check out and they said it would be dealt with. Overall a lovely stay and would definitely return again.
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Alicia, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Steven, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean and comfortable room. My son and I arrived very early from an early flight and they were kind enough to allow us to check in early. They even upgraded our room at no charge. Highly recommend if you want an affordable and comfortable stay in London.
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 25 Jan 2024
Dear Kimberly, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Joseph

Stayed 5 nights in Jan 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever
Checked in and was told that the parking was per day told i would be charged both days to find out when i checked out that they only took 1 night which now means i will get a ticket absolutely crazy they say that they dont guarantee spaces but there was plenty of parking spaces First night popped out to come back to bar being closed at 9.30 on a friday night and no room service then on Saturday went to bar no 1 there to serve us so left 1st night A can of red bull left on side when i mentioned it to man on front desk he told me he preferred a monster ??!!! 2nd night rubbish in reception floor 3 staff 1 was outside vaping as we walked in just no standards rooms are very out dated would definitely not recommend
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 25 Jan 2024
Dear Steven,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Rafal

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 25 Jan 2024
Dear Rafal,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Abdulhakim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with decent prices.
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 25 Jan 2024
Dear Abdulhakim, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Mandar Dhage on 25 Jan 2024
Dear Michael, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 22 Jan 2024
Dear Courtney, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many issues with the room when I got there: (coffee/tea pot not clean, trash full, pillows and sheets appeared to be used). The staff had 2 people that were helpful, but for the most part they would not acknowledge me when I approached the desk and seemed annoyed at the issues I brought up. The 2 staff members who were helpful were very nice and I wish I had their names as to not include them with the rest of the crew. I was waiting for a taxi in the breakfast area one morning and was asked by the e gentleman working to leave because I was not ordering food. Will not be staying here again.
Stayed 4 nights in Jan 2024
Response from Mandar Dhage on 25 Jan 2024
Dear Andrew,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Shaun

Stayed 1 night in Jan 2024
Response from Mandar Dhage on 22 Jan 2024
Dear Shaun,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.