Indoor pool, pool loungers

Reviews of Best Western Plus Lamplighter Inn & Conference Centre

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1016 reviews" "
Rating 8 - Good. 241 out of 1016 reviews" "
Rating 6 - Okay. 102 out of 1016 reviews" "
Rating 4 - Poor. 37 out of 1016 reviews" "
Rating 2 - Terrible. 35 out of 1016 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Anna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel is awesome. Kids really enjoyed the pool and games area.
Stayed 1 night in Mar 2024

10/10 Excellent

Pavlina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was fantastic for some family fun!
Stayed 1 night in Mar 2024

8/10 Good

Rob

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Travelled with family
Great stay, staff was friendly and helpful and the restaurant had an amazing breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Staff & service, property conditions & facilities
The pool
Stayed 1 night in Mar 2024

10/10 Excellent

ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is unique great for kids
Stayed 1 night in Mar 2024

6/10 Okay

chelsey

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities
Our fireplace didn't work so they swopped us rooms
Stayed 1 night in Mar 2024

8/10 Good

ruby

Travelled with family
Liked: Amenities, property conditions & facilities
Nice pool and hotel and restaurant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a swim getaway for the kids.
Stayed 1 night in Mar 2024

4/10 Poor

Dianna

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We drove three hours to stay at this hotel for one night with our kids on March break for a fun, affordable mini-getaway. We arrived excited at check in time of 4 pm, and the duty manager was rude and unwelcoming. The restaurant food and staff were wonderful. Milkshakes are recommended and we got the all you can fish and chips, which was awesome. Our room was clean, beds were comfortable, however the carpet was pretty gross so slippers or flip flops would be recommended. Unfortunately, someone vomited in the pool around 8 pm, and the pool was closed. A couple other major annoyances were that an alarm went off inside our room at 6 am and again at 630 am and woke the kids up, and then the garbage truck emptied the dumpster directly outside our room at 7 am (Saturday morning). Front desk staff not pleasant at check out. Likely won’t be back.
Stayed 1 night in Mar 2024
Response from GRA on 19 Mar 2024
Hi Donna,Thank you for taking the time to leave a review.I would like to begin by apologizing for your encounter with one of our Duty Managers upon check in and for your encounters with the Front Desk staff upon check out from the hotel. This is not the experience we want for any of our guests and I apologize. I was however pleased you enjoyed your experience in Shelly’s Tap & Grill here on the property and we couldn’t agree with you more that the recommendations from your server were great choices. We are happy it was enjoyed.We are also pleased you found the beds to be comfortable and room clean, but apologize you did not feel the floors were clean. My apologies as well the alarm clock went off in your room a couple times and understand this would be disappointing. Staff should be checking these when rooms are cleaned between our guests. I will be sure to share your review with our Executive Housekeeper so she is aware and can look into this. Thank you for letting us know.Thank you again for taking the time to leave a review. We value your feedback as this helps us to learn and improve going forward.We hope to have the opportunity to welcome you back again when in the area next!Sincerely,Guest Relations

8/10 Good

James, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good! Great hotel for kids! Only setback is the fridge in our room didn’t work.
Stayed 1 night in Mar 2024

10/10 Excellent

leslieann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristi

Liked: Cleanliness, amenities
Great place. Beautiful waterpark and rooms are very nice
Stayed 1 night in Mar 2024

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with the grandkids for a one night stay. Lots of activities, fun pool, kids everywhere! Our only disappointment was dinner at Shelly’s. Took 90 mins to get our food. We were about to leave when it came out.
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with the kids! Excellent hotel that is very well taken care of. Staff were great and the restraunt food was amazing. Definitely coming back!
Stayed 1 night in Mar 2024

10/10 Excellent

Fiona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families with kids. Pool is perfect!
Stayed 1 night in Mar 2024

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that the slide wasn’t open.. that was the most exciting thing the kids wanted to do. But had a good time otherwise after the disappointment wore off.. felt super safe. It was a good little get away.
Stayed 1 night in Feb 2024

6/10 Okay

Tracy

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Bristow's

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool bar was open during the week but bartender at Shelly's was super awesome.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub
Stayed 1 night in Mar 2024
Response from GRA on 7 Mar 2024
Hi John,Thank you for leaving a 5-star review on your stay with us at the Best Western Plus Lamplighter Inn.We are happy you enjoyed the pool and hot tub and hope while here you had time to explore all the other great amenities offered.Thank you again. We hope to welcome you back again soon!Sincerely,Guest Relations

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GRA on 7 Mar 2024
Hi Aneta,Thank you for leaving a 5-star review on your stay with us at the Best Western Plus Lamplighter Inn.We are thrilled you had a great time and we hope to welcome you back again soon!Sincerely,Guest Relations

8/10 Good

SCOTT

Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 1 night in Feb 2024
Response from GRA on 4 Mar 2024
Hi Alexis,Thank you for visiting us at the Best Western Plus Lamplighter Inn. We are happy you had a great time at the hotel and while here we hope you had a chance to explore the property and all the great amenities offered. Thank you again. We hope to welcome you back again soon!Sincerely,Guest Relations

8/10 Good

Bryanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool facilities and slide were fun. Daughter enjoyed her birthday there.
Stayed 1 night in Feb 2024
Response from GRA on 4 Mar 2024
Hi Bryanna,Thank you for taking the time to leave a review on your stay with us at the Best Western Plus Lamplighter Inn.We are delighted you chose to celebrate your daughter's birthday with us and that all amenities offered were enjoyed. The Lamplighter Inn is the perfect place for celebrations of all kinds. With all the great amenities offered here to keep everyone entertained there is no need to go elsewhere. Thank you again for leaving a review. We appreciate and value your feedback and hope to welcome you back again soon.Sincerely,Guest Relations

10/10 Excellent

Angella

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel Comfortable clean beds Helpful Friendly Staff
Stayed 1 night in Feb 2024
Response from GRA on 4 Mar 2024
Hi Angella,Thank you for leaving us a 5-star rating on your stay with us at the Best Western Plus Lamplighter Inn!We are thrilled to read your room was enjoyed as well all staff encounters friendly & helpful.We hope you will choose to stay with us again when in the area next.Sincerely,Guest Relations

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the hotel for a winter getaway due to the pool area. We had a room with a walk out to the pool deck which was great. Hotel looked expertly run and staff was excellent. Will definitely be back
Stayed 2 nights in Feb 2024
Response from GRA on 4 Mar 2024
Hi Glenn,We are thrilled you had a great stay with us at the Best Western Plus Lamplighter Inn! Walk out patio rooms to the atrium are highly requested room styles. We are happy it was enjoyed.Thank you for your review and helping us spread the word about the hotel we appreciate it.We hope to welcome you back again soon.Sincerely,Guest Relations

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GRA on 7 Mar 2024
Hi Camille,Thank you for leaving us a 5-star review!We are thrilled you enjoyed your stay with us at the Best Western Plus Lamplighter Inn and hope to welcome you back again soon.Sincerely,Guest Relations

6/10 Okay

Jenna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very disappointed about the facilities and that we chose to pay for a room overlooking the pool. Our room overlooked a slide that was not running. Apparently the water slide only runs Friday, Saturday, Sunday. We specifically chose this location as a celebration for my 21 year old son and myself to use the water slide, hot tub and swim. When we arrived we learned That not only was the slide not functioning, but neither was the hot tub. A room overlooking a non functioning slide was a let down. The hotels nonchalant approach and shifting the blame to us using Expedia was off putting. The tv in the room was not functioning well, a long delay when trying to change channels. Lastly, we are used to having the option to having a coffee fresh with cream in the lobby not being available was another let down. This felt out of alignment with the Best Western way. The price did not equate to the experience is my take away.
Stayed 1 night in Feb 2024
Response from GRA on 7 Mar 2024
Hi Jenna,Thank you for taking the time to leave a review.While we are happy you chose this property to stay at while in London, we apologize we did not meet your expectations.When reserving, our guests can either choose an atrium view room or non atrium view room. Reserving an atrium view room simply means you are facing the indoor atrium area. With all the features the atrium holds, there is not a way to guarantee our guests a view of the pool so we do not offer rooms with this description. My apologies for any confusion caused.My apologies as well you were not aware in advance of arrival our waterslide hours differ from the pool hours. This information is available to our guests on the hotel's website and as well available when speaking to Reservation Agents direct at the property. Staff are available 24/7 to assist our guest's with any questions they may have. There was an issue with the hot tub causing it to be closed. What we thought would be a quick fix ended up being quite a large one requiring the tub to be closed for repairs. Staff worked hard and as fast as they could to cause as little disruption as possible but there were a few days it was not operating and I apologize you were not able to access it.I do hope this past stay does not prevent you from staying with us again in the future. It truly is a great property in London and we hope you will give us another chance to show you this.Thank you again for taking the time to complete a review. We hope to have the opportunity to welcome you back soon!Sincerely,Guest Relations

10/10 Excellent

Jaclyn

Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Travelled with family and small children
Enjoyed the balcony overlooking the pool
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! We wished the waterslide was open on Thursday evening. I also would love to see a coffee station in the lobby.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 3 nights in Feb 2024
Response from GRA on 7 Mar 2024
Hi Angela,Thank you for leaving us a 5-star review!We are delighted you enjoyed your stay with us at the Best Western Plus Lamplighter Inn and hope to welcome you back again soon.Sincerely,Guest Relations

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great family getaway
Stayed 1 night in Feb 2024

6/10 Okay

Lynnai

Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tropical oasis right in Southern Ontario. Amazing!!! Loved every minute of our stay & we will definitely be booking again soon.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dana

Stayed 1 night in Feb 2024

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool.
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness
Went with friends who checked in at 1:30. We were promised to be beside them. The room beside them was cleaned at 1:30 and when we arrive at 3:35 we were told our room was not ready. They were going to give us a room father away… when finally inquiring they agreed the room beside was ready hours before and let us check in 10 mins early. They did give us pool passes early so that was nice.
Stayed 1 night in Feb 2024

4/10 Poor

Heather

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The pool looked nice for kids. The bed sheets were dirty and smelled. Evident they were not changed between guests.
Stayed 1 night in Feb 2024
Response from GRA on 20 Feb 2024
Hi Heather,Thank you for taking the time to leave a review on your stay with us.We are pleased to read you liked to look of the pool and area and that the kids enjoyed their time. The atrium here holds an indoor pool, hot tub, waterslide and much more all enclosed under a retractable glass roof. Our guests can find themselves surrounded by lush gardens, waterfalls, a koi pond and even real palm trees. This hotel definitely gives off a tropical resort vibe and we are happy you enjoyed it.My apologies though the bedding did not meet your expectations. Bedding is changed between each guest that occupies a room. I trust that if you did not feel your sheets were fresh, that you contacted the Front Desk to let them know. Staff would have been sent to your room to remake the bedding to your liking. We want all of our guests to enjoy everything about their stays with us and we do our best to see this happens.Thank you again for your review. We hope to welcome you back to the Lamplighter Inn when in the area next!Sincerely,Guest Relations

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GRA on 7 Mar 2024
Hi Jordan,Thank you for leaving us a 5-star rating!We are thrilled you enjoyed your stay with us at the Best Western Plus Lamplighter Inn and hope to welcome you back again soon.Sincerely,Guest Relations

8/10 Good

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool facility was amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and atrium area is why everyone comes here overcrowded and discouraging to go swimming cause there is 20 people in the 7 person hot tub and 100 in the pool
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great. Have real friendly staff will be coming back again
Stayed 1 night in Feb 2024

2/10 Terrible

Sean

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub wouldn’t drain properly. Through out the night there were kids running and screaming in the hallway. The hot tub was constantly over capacity with children. When I initially booked the hotel I was told there would be a continental breakfast provided at no charge. I then confirmed this with the concierge and when I went for breakfast I was only then informed that it was a ready-to-serve breakfast that you had to pay for. Very disappointing stay.
Stayed 1 night in Feb 2024
Response from GRA on 12 Feb 2024
Hi Sean,Thank you for taking the time to leave a review.I would like to start off by apologizing your bathtub was slow to drain and as well for the loud noise levels experienced. Please know staff are here 24/7. If there is something in your room you feel is not functioning properly, please call the Front Desk and we will assist any way we can. If noise levels are loud and disruptive, staff can send someone to the area to clear the hallways. We want all of our guests to enjoy their stays with us and do what we can to see this happens.My apologies as well you were under the impression the hotel offered a complimentary breakfast. While we do have Shelly's Tap & Grill on property serving breakfast, lunch and dinner we do not offer complimentary breakfast at the hotel.Thank you again for leaving a review. We value and appreciate your feedback as this helps us to learn and improve going forward.We hope when in the area next you will choose to stay with us again.Sincerely,Guest Relations

10/10 Excellent

John

Stayed 1 night in Feb 2024