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Reviews of Baglioni Hotel London - The Leading Hotels of the World

5 out of 5
Baglioni Hotel London - The Leading Hotels of the World
60 Hyde Park Gate, Kensington, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 345 reviews" "
Rating 8 - Good. 76 out of 345 reviews" "
Rating 6 - Okay. 28 out of 345 reviews" "
Rating 4 - Poor. 8 out of 345 reviews" "
Rating 2 - Terrible. 7 out of 345 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David, NY

Travelled with partner
Liked: Cleanliness, staff & service
Well positioned property,money needs to be spent to justify the rates .. Internet is weak especially in the bedrooms, Televisions are too small, with very poor channel selections ..Needs USB ports in bedrooms The are rooms are spacious but needs updated .. Breakfast was very good . And the people who work at the hotel are very nice. Money needs to spent to justify the overall experience.. I would not stay here again , unless i hear that improvements have been made
Stayed 1 night in Apr 2024
Response from . on 17 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your experiences following your stay at Baglioni Hotel London. Whilst delighted to know that the location of the hotel, the breakfast choices and service provided by the staff proved most satisfactory, I am truly sorry to learn that other aspects of your visit fell someway short of your expectations, most notably the weak internet connection, small television screen with poor channel selection, and the lack of a USB port in the bedrooms. At the Baglioni Hotel London, we continuously strive to meet the needs and expectations of our guests and we are therefore most grateful to you for letting us know of your findings. Please rest assured that your comments will be reviewed at the highest level so that appropriate measures can be put in place to address the issues you mention and may I again express my sincerest apologies for these shortcomings.We appreciate the time you took to share your concerns, and it is our hope that you may again consider staying at our hotel, thereby giving us the opportunity to redeem ourselves, by showing our hotel and facilities in a truer light.Kindest regards,Mario PagliaGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extraordinary. They made the whole trip perfect.
Stayed 4 nights in Apr 2024
Response from . on 17 Apr 2024
Dear Valued GuestThank you so much for your superlative review and we are absolutely delighted to learn that all aspects of your stay met with your full satisfaction; your wonderful comments of appreciation will certainly be shared with the whole team. We look forward to being able to welcome you to the hotel when you next travel to London.Kindest regardsTim SpencerAsst. Front Office Manager

8/10 Good

David, NY

Travelled with partner
Liked: Cleanliness, staff & service
Well situated
Stayed 3 nights in Apr 2024
Response from . on 15 Apr 2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted to learn that it seems you enjoyed your time at the hotel and that all aspects, most notably the location, met with your full satisfaction. We very much hope to having the opportunity of welcoming you back to the hotel when you next visit London. Kindest regards Mario Paglia General Manager

10/10 Excellent

lilia, houston

Stayed 2 nights in Mar 2024
Response from . on 11 Apr 2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with a much appreciated evaluation of your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location, quiet and clean. The staff at the Baglioni was kind and paid swift attention to us, and helped us navigate travel with two young children with ease.
Stayed 4 nights in Mar 2024
Response from . on 19 Mar 2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. Your kind words concerning the service received by members of our team are greatly appreciated. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

6/10 Okay

Ken Yin sang

Liked: Amenities
Dated and narrow walkways… Average receptionist..
Stayed 2 nights in Feb 2024
Response from . on 27 Feb 2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. Whilst we trust that you enjoyed your time at the hotel, we are only sorry that certain aspects did not fully meet with your expectations, albeit most grateful to you for sharing your findings so that we can endeavour to improve. We very much hope however to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 Excellent

SM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent.
Stayed 4 nights in Feb 2024
Response from . on 27 Feb 2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Friendly and attentive staff. Exception service Luxurious rooms. Great location.
Stayed 1 night in Feb 2024
Response from . on 9 Feb 2024
Dear Mr. DysonThank you so much for taking the time and trouble to provide the hotel with your valued feedback following your recent stay. We are delighted to hear that your enjoyed your time with us and that all aspects of your visit met with your complete satisfaction.We hope very much to be able to welcome you back to the hotel when you next travel to London. Kindest regardsMario PagliaOperations Manager

2/10 Terrible

Bo

Business traveller
Disliked: Staff & service
The Attitude from Front desk to All Service Employees sucks!
Stayed 1 night in Jan 2024
Response from . on 31 Jan 2024
Dear Mr. AnderssonWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and I am extremely sorry to learn of your negative experience.I understand that you requested a late check-out which was not possible due to the hotel being fully booked on the day of your departure and I sincerely apologise for any inconvenience this caused you. I hope that perhaps we can look forward to having the opportunity of welcoming you back to the hotel when you next travel to London, so as to be able to show the hotel in a truer light.Kindest regardsFederico FlorisGeneral Manager

6/10 Okay

Thomas Dermot

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is fine in general terms but lacks an atmosphere.
Stayed 3 nights in Jan 2024
Response from . on 31 Jan 2024
Dear Mr. GlynnWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.Your comments have been noted and we look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from . on 31 Jan 2024
Dear Mr. AllenWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

8/10 Good

Malc

Business traveller, Travelled with partner
Liked: Amenities
Very good staff
Stayed 2 nights in Jan 2024
Response from Federico Floris on 12 Jan 2024
Dear Guest,thank you for your amazing review.I look forward to welcome you back.RegardsFederico

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Federico Floris on 1 Jan 2024
Dear Guest,thank you for sharing your comments.I am grateful for the positive review and I will share it with the team.RegardsFederico

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine, but rather expensive for the room size and services provided.
Stayed 7 nights in Dec 2023
Response from . on 31 Jan 2024
Dear Mr. GriceWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was magnificent thank to the beautiful property but, more importantly, the cordial and warm service. Will definitely be back.
Stayed 2 nights in Dec 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,thank you for this wonderful review.I look forward to welcome you back.RegardsFederico

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,thank you for sharing your positive review.My team and I are happy you have enjoyed your stay.RegardsFederico

10/10 Excellent

Hala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional, knowledgeable and friendly. Excellent location. House keeping was very good. However the room furniture needs updating.
Stayed 5 nights in Dec 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,a personal thank you for appreciating our professionalism and passion.We look forward to welcome you backRegardsFederico

6/10 Okay

Christopher

Stayed 3 nights in Dec 2023
Response from Federico Floris on 27 Dec 2023
Dear Guest,thank you for sharing your experience.We look forward to welcome you.RegardsFederico

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Nov 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,Thank you for this amazing review.I will share it with the team who I am sure will feel very motivated.I look forward to welcome you backKind RegardsFederico

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,thank you for sharing this wonderful review.We look forward to welcome you.Federico

10/10 Excellent

MeChelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The staff was totally five-star. Miss Laura in particular. She deserves a raise. I love the experience. The people were very welcoming, warm and provided us with alternatives for places to go and dine where to go to visit. The staff was very welcoming and understanding. I will definitely revisit again.
Stayed 5 nights in Nov 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,Thank you for sharing your memorable experience.We are eager to welcome you back in the heart of Kensington.RegardsFederico

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Federico Floris on 24 Nov 2023
Dear Guest,thank you for your wonderful review.We look forward to welcome you backRegardsFederico

4/10 Poor

FABRICIO, MIAMI

Liked: Cleanliness, staff & service
There was no TV available during my stay at the property. Also, the internet was terrible. I had to use my personal hotspot connection but the connectivity was still bad. Staff is very nice especially from the restaurant. However, not planning to stay there again.
Response from Federico Floris on 24 Nov 2023
Dear Guest,I am sorry that you have experienced such shortfall with tv and internet during your stay as it was a technical problem we promptly fixed.I hope to welcome you backRegardsFederico

8/10 Good

Zoila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Federico Floris on 26 Dec 2023
Dear Guest,thank you for rating positively your experience.We all look forward to welcome you back.RegardsFederico

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight , handy for the underground, comfy bed and nice staff .
Stayed 1 night in Nov 2023
Response from Federico Floris on 24 Nov 2023
Dear Guest,thank you for your kind review.My team and I look forward to welcome you back.RegardsFederico

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location, nice enough room with a comfy bed (although very soft with no lumbar support). Let down by the service which throughout the stay felt pretty meh. Worst example was at the restaurant for breakfast, we had to leave for the airport so asked if they could accommodate a relatively tight turnaround (40 minutes isn’t that tight but was trying to be safe), not only did we not receive any food (literally just ordered eggs and toast…) but when I asked after 30 minutes if we could just get it in a box to go, 10 minutes later still nothing. Left hungry and annoyed. Completely ridiculous and certainly not the standard for a hotel of this supposed to quality. Left a bad taste in my mouth (or rather no taste at all), and I won’t be returning to stay here again.
Stayed 1 night in Nov 2023
Response from Federico Floris on 14 Nov 2023
Dear Guest, Thank you for your feedback. We have taken notes of your remarks and we have not been able to meet your expectations on this occasion. We hope to have a chance of welcoming you back to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager

10/10 Excellent

Kate

Stayed 3 nights in Nov 2023
Response from Federico Floris on 8 Nov 2023
Dear Guest,I would like to personally thank you for this amazing review.I will share it with the entire team who I am sure will feel very motivated.I look forward to welcome you back.RegardsFederico

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast, close to Royal Albert hall
Stayed 1 night in Nov 2023
Response from Federico Floris on 6 Nov 2023
Dear Guest,thank you for your amazing review.My team and I are looking forward to welcome you.RegardsFederico

8/10 Good

Abdulla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 5 nights in Oct 2023
Response from Federico Floris on 1 Nov 2023
Dear Guest,thank you for your amazing feedback. RegardsFederico

8/10 Good

Dominic

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from Federico Floris on 24 Oct 2023
Dear Guest,Thank you for the wonderful review.We all look forward to welcome you back.RegardsFederico

10/10 Excellent

Scarlet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb property and comfort. Location can't be beat--right on Hyde Park, near museums, restaurants, and shopping. Excellent customer service and attentiveness--truly makes guests feel most welcome. 10 /10. Highly recommend!
Stayed 7 nights in Oct 2023
Response from Federico Floris on 23 Oct 2023
Dear Guest,Thank you for your wonderful review.I look forward to welcome you back

8/10 Good

Barbara

Stayed 4 nights in Oct 2023
Response from Federico Floris on 3 Nov 2023
Dear Guest,Thank you for this wonderful review.My team and I look forward to welcome you againRegardsFederico

6/10 Okay

Daniel

Stayed 4 nights in Sep 2023
Response from Federico Floris on 1 Nov 2023
Dear Guest,thank you for your feedback.We look forward to welcome you back.RegardsFederico

8/10 Good

Gene

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Federico Floris on 10 Oct 2023
Dear Guest,Thank you for the wonderful review.My team and I will look foward to welcome you again.RegardsFederico

6/10 Okay

marianne

Travelled with family
Liked: Cleanliness
Nice but not the best
Was disappointed. We had just come from the Waldorf in Edinburgh and this did measure up at all and was hundreds of $$’s more. Their website is amazing but we didn’t feel it reflected the actual hotel. Our tv did not work from tues to Fri. even after several reports to front desk. Our phone also had issues. We were given probably a depressing room-tiny w/no view yet the hotel seemed empty…. AFTER we had checked in I saw an email about bidding for an upgrade. No mention when we did check in for an upgrade🤔. It was fine overall but I’d not stay there again. The maids were wonderful, the concierge helpful, Raphael in the dining room was authentic, kind and caring. Food was excellent. It was in a nice quiet area and we were able to walk a few blocks to great coffee and pastries each morning. Not close to the tube so taxis were our transport $$.
Stayed 4 nights in Sep 2023
Response from Federico Floris on 18 Sept 2023
Dear Guest, Thank you for your feedback. We have taken notes of your remarks and we have not been able to meet your expectations on this occasion. We hope to have a chance of welcoming you back to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager

10/10 Excellent

Sanaz

Stayed 1 night in Sep 2023
Response from Federico Floris on 14 Sept 2023
Dear Guest,thank you for this amazing review.It has been a pleasure to take care of you.RegardsFederico

8/10 Good

Cameron

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice hotel and location. Service was excellent. My only criticism is that guests should be allowed to have breakfast on the patio which is one of reasons we picked hotel.
Stayed 3 nights in Sep 2023
Response from Federico Floris on 11 Sept 2023
Dear Guest,thank you for your amazing review and constructive feedback.We look forward to welcome youRegardsFederico

10/10 Excellent

Frank

Stayed 1 night in Jul 2023
Response from Federico Floris on 1 Aug 2023
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Federico Floris on 1 Aug 2023
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

10/10 Excellent

Ingrid

Stayed 1 night in Jul 2023
Response from Federico Floris on 1 Aug 2023
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Federico Floris on 1 Aug 2023
Dear Guest,thank you for your wonderful review.We look forward to welcome you back

6/10 Okay

Barbara

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Federico Floris on 3 Jul 2023
Dear Guest,thank you for your review.I look forward to welcome you back in Kensington.RegardsFederico

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Federico Floris on 3 Jul 2023
Dear Guest,thank you for your review.We are sorry to read that your stay was not completely up to your satisfaction.We hope to restore the trust and look forward to welcome you.RegardsFederico

8/10 Good

Warren

Stayed 1 night in Jun 2023
Response from Federico Floris on 9 Jun 2023
Dear Guest,thank you for sharing your feedback.We hope to welcome you back soon.RegardsFederico

10/10 Excellent

Joseph D.

Liked: Cleanliness, staff & service, property conditions & facilities
Great, quiet and safe area. clean property with great service and friendly staff.
Stayed 8 nights in May 2023
Response from Federico Floris on 9 Jun 2023
Dear Guest,thank you for your amazing review.We look forward to welcome you back.RegardsFederico

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff appeared to have a good rapport with each other working as a team to provide a good level of service : front desk management, dining, and housekeeping were notably very good. I enjoyed the stay and look forward to my return in August. Thank you.
Stayed 1 night in May 2023
Response from Federico Floris on 1 Jun 2023
Dear Guest,Thank you very much for your amazing review.I look forward to welcome you back.Kindest RegardsFederico Floris

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Royal Albert Hall
We booked Baglioni since we had three events in five nights at the Royal Albert Hall. The hotel was very comfortable and had everything we needed. We did not use the spa as we were busy elsewhere. Staff seemed predominantly Italian and were very friendly and helpful. The valet parking facility was very useful as we travelled from the west country and can no longer rely on the trains.
Stayed 5 nights in May 2023
Response from Federico Floris on 25 May 2023
Dear Guest, Thank you for your review. We look forward to welcoming you again soon to Baglioni Hotel London. With Kindest Regards Federico Floris

6/10 Okay

Sylvia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Federico Floris on 7 Jun 2023
Dear Guest,thank you for your review.I am sorry to understand that it was not completely up to your satisfaction and I would like to hear more.RegardsFederico

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very comfortable with a very accommodating staff. The dining was disappointing and very overpriced. Example….. at breakfast my wife and I ordered coffee and were charged 5 pounds for each refill….. totally unacceptable.
Stayed 3 nights in May 2023
Response from Federico Floris on 10 May 2023
Dear Guest,thank you for your feedback. I am sorry to hear that your experience was not completely up to your satisfaction.I have duly noted your comments and will take immediate action to improve our services.I look forward to welcome you back soon.RegardsFederico

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff,! Donato stands out for his kind nature and caring attitude.
Stayed 3 nights in Apr 2023
Response from Federico Floris on 25 Apr 2023
Dear Guest, Thank you for your feedback. We look forward to welcoming you again soon to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager