Generally a great place to stay. Enjoyed my stay there in the spacious rooms, clean carpet, mini kitchen set up, spacious bathroom and a comfortably sized TV. The service staff are awesome and very friendly except for some minor hiccups when we ask for a technician to look at our refrigerator that is not refrigerating. The hotel is located not quite near to the Waterloo Underground Station. The plus point about Waterloo Station is that it sits smack in the middle of many other train lines. It is beneficial because it gives you many options and reduce the amount of train transfers you have to make just to get to one place. The hotel doesn't have any carpark, so if you drive you have to get it valet (oh well most tourist like me prefer to take the underground lines). The hotel is generally very crowded in the lobby and even on week nights it is relatively packed. The worst thing about the hotel is the interior design of the bedroom that I slept in. This is because instead of just having a plain cupboard door with the usual wood or PVC finish we have the head of a lady in monochromatic tone. It gave me the freaks when I woke up in the middle of the night to see the huge head of a woman staring over the bed from the side.
Even though the hotel has some short comings, but for the value, it is very very well worth the stay and I do actually look forward to stay there again on my next visit to London.
Lovely first impression. Relatively spacious, all the amenities I would want. Bay window (unfortunately drafty). Took advantage of the steam room and sauna in the spa. Divine. Will stay there again. And again.
Just 5 minutes walk from Green Park Station, yet quietly situated in a street off Piccadilly. As a female staying on my own, I felt entirely comfortable during my stay. Excellent welcome at Reception - I was upgraded and had a lovely,comfortable and spacious room with all the facilities I could need - including tea and coffee making facilities. A room attendant called by to make sure I had everything I needed and offered a turn-down service. I only stayed one night, which was a shame, so didn't get to use restaurant, bars and lounges. I would certainly stay at this hotel again.
Evelyn from Bath, England
A polished and stylish retreat in the heart of mayfair. An eclectic mix of traditional elegance and contemporary glamour …More
Having arrived at the hotel early just to leave our bags in we was informed that we could check in 3 hours early at no extra cost by a really helpful member of staff called Tom who also arranged for the most wonderful breakfast to be delivered to our room the following morning. Everything about the hotel from the door staff to the cleaners to the little touches in the room really made this hotel a gem. We didn't eat in the hotel at the restaurant their called chino Latinos but have eaten at the nottingham branch before and it is really good, our only gripe is that we couldn't stay longer!! Will be staying again when we return in March.
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