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Reviews of Bear River Casino Resort

3.5 out of 5
Bear River Casino Resort
11 Bear Paws Way, Loleta, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Elyzabeth on 15 Apr 2024
Thank you Hannah for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort. We look forward to having you as a guest again soon!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 3 nights in Apr 2024
Response from Elyzabeth on 15 Apr 2024
Thank you Carrie for taking the time to leave feedback regarding your recent stay. We hope you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon.

2/10 Terrible

Leng, Saint Paul

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Rude employees
Stayed 1 night in Apr 2024
Response from Mary, Front Desk Supervisor. on 13 Apr 2024
Thank you for your feedback!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love going here always makes me feel like I'm home, small casino with a hotel, easy access to rooms, love the food, love the Sunday breakfast buffet, love the indoor basketball court, gym, arcade, bowling, and it's not to far from Eureka, where I visit family.
Stayed 1 night in Feb 2024
Response from Mary, Front Desk Supervisor. on 12 Apr 2024
Thank you for your feedback!

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mary, Front Desk Supervisor. on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Apr 2024
Response from Mary, Front Desk Supervisor. on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Mabelle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the food was good.
Stayed 3 nights in Apr 2024
Response from Mary, Front Desk Supervisor. on 8 Apr 2024
Thank you for your feedback!

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary, Front Desk Supervisor. on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

SHAWKI, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to get vacation
Stayed 1 night in Mar 2024
Response from Mary, Front Desk Supervisor. on 31 Mar 2024
Thank you for your feedback!

8/10 Good

Jaesun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary, Front Desk Supervisor. on 31 Mar 2024
Thank you for your feedback!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary, Front Desk Supervisor. on 31 Mar 2024
Thank you for your feedback!

2/10 Terrible

Cristal

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They never cleaned my room. They didn't even change my towels
Response from Elyzabeth on 19 Mar 2024
Good Morning Cristal, Thank you for taking the time to leave feedback regarding your recent stay. Our Housekeeping staff only provides stay over service upon request or on every third day of guest's stay. My apologies if this was not relayed to you at check in. This is also noted inside of the key card holder. We are happy to provide service upon request on any day. I will follow up with staff and remind them to make sure this is communicated at check in. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Mar 2024
Response from Elyzabeth on 18 Mar 2024
Thank you Thomas for taking the time to leave feedback regarding your recent stay. We are happy to hear that you were provided great guest service. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

4/10 Poor

Sudaporn

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can reserve another room, get another room, reserve a special room, get a normal room, terrible service.
Stayed 1 night in Mar 2024
Response from Elyzabeth on 18 Mar 2024
Thank you Sudaporn for leaving feedback regarding your recent stay. We are sorry to hear that you were not satisfied with the guest service you received. If you have any additional details, please let us know so that we can address your concerns.

10/10 Excellent

Michael, Fairbanks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All top notch. Highly recomend.
Stayed 1 night in Mar 2024
Response from Elyzabeth on 13 Mar 2024
Good Morning Michael, Thank you for taking the time to leave feedback regarding your recent stay. We are happy to hear you enjoyed yout time with us and your feedback has been shared with staff. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Casino was safe, clean, rooms were very nice and updated, had a fantastic view, food was delicious, an great stay. We will be back.
Stayed 2 nights in Mar 2024
Response from Elyzabeth on 11 Mar 2024
Thank you Jill for taking the time to leave feedback regarding your recent stay. We are glad to hear you enjoyed your time with us. Your kind words have been shared with staff as well. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean, staff was friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Elyzabeth on 11 Mar 2024
Thank you Bridget for taking the time to leave feedback regarding your recent stay. We are glad to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elyzabeth on 6 Mar 2024
Thank you Shirley for taking the time to leave feedback regarding your recent stay. We hope you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room. The staff was super friendly and very nice. Very helpful. Just wish there was more covered parking but thats my only "complaint". With my daughter in college up here, this will be the only place ill be staying.
Response from Elyzabeth on 4 Mar 2024
Thank you Donna for taking the time to leave feedback regarding your recent stay. We are happy to hear you enjoyed you time with us. Your kind words have been shared with all hotel staff and Management. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

8/10 Good

tashina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbors were very loud all night
Stayed 1 night in Mar 2024
Response from Mary, Front Desk Supervisor. on 4 Mar 2024
Thank you for your feedback!

4/10 Poor

Carolina

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Elyzabeth on 29 Feb 2024
Thank you Carolina for taking the time to leave feedback regarding your recent stay with us. We are sorry to hear that your experience was not great. If you have any additional information or details to share, so that specific areas can be addressed, it would be appreciated. Thank you for choosing Bear River Casino Resort, we hope to have you as a guest again soon.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two thumbs up! Excellent property to stay and have fun
Stayed 1 night in Feb 2024
Response from Elyzabeth on 28 Feb 2024
Thank you Amanda for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon.

8/10 Good

Christopher

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small casino limited dining limited activities
Stayed 2 nights in Feb 2024
Response from Mary, Front Desk Supervisor. on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing - Bartenders, Front Desk, Dealers,etc
Stayed 2 nights in Feb 2024
Response from Elyzabeth on 23 Feb 2024
Thank you Douglas, for taking time to leave feedback regarding your stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

6/10 Okay

chris

Travelled with partner
Liked: Cleanliness, staff & service
Walls were very thin. Just letting you know. And casino is very limited. But hotel is clean and the rooms are nice and comfortable.
Stayed 1 night in Feb 2024
Response from Mary, Front Desk Supervisor. on 21 Feb 2024
Thank you for your feedback!

2/10 Terrible

Brenda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well talk about no customer service experience. Got greeted with a long face with by the front desk. After driving for a couple hours from a business trip. We checked in late around 11pm and I got was ID…. And went into an awkward silence until she says ok here is your room keys….. Btw its our 1st time here I had to tell her… while where are your rooms located… oh turn that way …. ( Which way lady) I was just so exhausted I didn’t have the energy to engage in this poor service and I guess I would figure it out. We get there it’s 1st loud in the hall way and then people are going up and down to pool and fitness center So I said you know what let’s hit the casino people should be asleep by the time we return that was about 1am Got back our neighbor had the TV full blast so I just put some calming music to get some sleep. Nope 8am they are shampooing the carpet all morning There goes my rest all morning hearing the machine was horrible I was just over it….. Would I be back absolutely not… don’t be rude when people check in have some common courtesy of welcoming people ….there is times when people have to check in late but don’t be the grinch because you work the night shift.
Stayed 1 night in Feb 2024
Response from Elyzabeth on 13 Feb 2024
Thank you for taking the time to leave feedback regarding your recent stay with us Brenda. We are sorry to hear that your experience was not up to our standards. We will use your feedback as a training tool for our Team. This is definitely not how we want our guests to feel when on property. We hope you will give us another chance when you are in the area again.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always friendly and helpful, pool and hot tub are great!
Stayed 2 nights in Feb 2024
Response from Elyzabeth on 8 Feb 2024
Thank you Jacob for taking the time to leave feedback regarding your recent stay with us! We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
THE MANAGER ELIZABETH IS THE GREATEST. VERY HELPFUL AND PLEASANT
Stayed 1 night in Jan 2024
Response from Stephanie on 8 Feb 2024
Thank you Alan for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

6/10 Okay

Hans

Liked: Staff & service
Disliked: Property conditions & facilities
ok
Stayed 1 night in Jan 2024
Response from Elyzabeth on 8 Feb 2024
Thank you for taking the time to leave feedback Hans! We hope you enjoyed your stay with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

SHAWKI, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jan 2024
Response from Elyzabeth on 8 Feb 2024
Thank you Shawki for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time on property. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
This place is great to stay. It’s remodeled clean and safe. The only negative comment is that the door to the hotel room was out of plumb so you could see out past the door jam. Other than that it was a great stay!
Stayed 1 night in Dec 2023
Response from Elyzabeth on 8 Feb 2024
Thank you Kerry for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch accommodations for reasonable price.
Stayed 1 night in Jan 2024
Response from Elyzabeth on 8 Feb 2024
Thank you Heather for your feedback! We always love to hear that our guests enjoy their stay with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!

10/10 Excellent

jennifer, Yuba City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not sound proof. You can hear EVERYTHING!
Stayed 1 night in Jan 2024
Response from Mary, Front Desk Supervisor. on 23 Jan 2024
Thank you for your feedback!

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary, Front Desk Supervisor. on 16 Jan 2024
thank you for your feedback!

4/10 Poor

Brittni

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Mary, Front Desk Supervisor. on 15 Jan 2024
Thank you for your feedback!

2/10 Terrible

Jean

Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Mary, Front Desk Supervisor. on 15 Jan 2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay at a reasonable price in a beautiful place. We didn’t gamble or eat, but our rooms were great!
Stayed 1 night in Jan 2024
Response from Mary, Front Desk Supervisor. on 8 Jan 2024
Thank you for your feedback!!

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary, Front Desk Supervisor. on 8 Jan 2024
Thank you for your feedback!!

10/10 Excellent

Gina

Stayed 1 night in Dec 2023
Response from Mary, Front Desk Supervisor. on 5 Jan 2024
Thank you for your feedback!

10/10 Excellent

Dickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Dec 2023
Response from Mary, Front Desk Supervisor. on 26 Dec 2023
Thank you for your feedback!

8/10 Good

Troy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is clean and comfortable. Restaurant has very slow service for dinner.
Stayed 1 night in Dec 2023
Response from Mary, Front Desk Supervisor. on 26 Dec 2023
Thank you for your feedback!

10/10 Excellent

Tricia, Shakopee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always friendly and willing to help with whatever you need. The rooms are updated and clean.
Stayed 1 night in Dec 2023
Response from Mary, Front Desk Supervisor. on 11 Dec 2023
Thank you for your feedback!

8/10 Good

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a little noisy but there was a lot of Christmas Parties
Stayed 1 night in Dec 2023
Response from Mary, Front Desk Supervisor. on 11 Dec 2023
Thank you for your feedback!

10/10 Excellent

Ashlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the casino, and the room was very clean!
Stayed 4 nights in Oct 2023
Response from Mary, Front Desk Supervisor. on 11 Dec 2023
Thank you for your feedback!

8/10 Good

anita m.

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Mary, Front Desk Supervisor. on 6 Dec 2023
Thank you for your feedback!

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023
Response from Mary, Front Desk Supervisor. on 26 Dec 2023
Thank you for your feedback!

8/10 Good

craig

Stayed 2 nights in Nov 2023
Response from Mary, Front Desk Supervisor. on 26 Dec 2023
Thank you for your feedback!

10/10 Excellent

Sruthi

Stayed 2 nights in Nov 2023
Response from Mary, Front Desk Supervisor. on 26 Dec 2023
Thank you for your feedback!

10/10 Excellent

Mike, Almere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was smooth and friendly. Room was comfortable. Good bed, great bathroom, nice amenities. Casino is not our thing, so besides our free welcome budget didn't spend cash there. Even without going to the casino, great place to be. Breakfast alot of choice (and discounted for us during checkin), but took very long to be prepared (1h ) - hope that was a fluke for the day. All and all recommendable hotel, worth it's money.
Response from Mary, Front Desk Supervisor. on 29 Nov 2023
Thank you for your feedback!

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary, Front Desk Supervisor. on 26 Dec 2023
Thank you for your feedback!