Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Pleasant stay, average service.

Posted 19-Mar-2015
Pros: Easy to find. Friendly staff
Booked as a stopover for a trip to Cardiff. With a midweek stay the hotel did not appear too busy. Our room decor was tired and dated but functional. Restaurant food was of a good standard but the service lacked attention to detail. Having ordered a jug of water and bottle of wine to go with the meal we not only had to remind them to bring the water out, but the wine was nowhere to be seen by the time we had finished our starters and another reminder was given. Sadly, we were then charged for 2 bottles. The staff were apologetic and quickly rectified the situation.
2 out of 5
by A verified traveller from lichfield staffordshire

1 night stay

Posted 10-Feb-2015
Pros: location
Cons: decoration looks ie repairs to outside
Location: pubs plenty of places to eat ideal distance away from town nice walk in plenty to do
well staff were good but the hotel is tired. our room 213 was in need of some tlc wall paper pealing off in places tv did not have any sound the fan didn't work shower was poor bathroom was dirty ie build up of dust on central heating pipes behind door .of a night this hotel looks great in the day time shows its age. room was basic
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2015
Friendly hotel, nice spa. Great price. Good location for town. Our room was very noisy with pipes sounding like a shower was on for the whole night unfortunately.
3 out of 5
Recommended
for Everyone
by A verified traveller

Friendly hotel with nice spa

Posted 26-Jan-2015
Overall the hotel was a little tired. The old part of the hotel suffers from the constant sound of water in the pipes. Initially we thought it was our room and so asked to move to another. The staff were very willing to accommodate and offered 2 other rooms but both had the similar problem, although not as bad, but the rooms weren't as nice so we stayed where we were. The mattress was a little tired too. The spa though was excellent and ensured we had an enjoyable and relaxing stay.
4 out of 5
Recommended
for Couples
by Kathryn from Liverpool

Sunday night stay

Posted 10-Dec-2014 on Hotels
Enjoyed our night, we actually went into Llangollen for our tea and a few drinks, rooms are a bit dated but overall ok
2 out of 5
Recommended
for Couples
by Maria Livia from Liverpool

Needs to address 24 hour music from empty bar.

Posted 30-Nov-2014 on Hotels
Cant really criticise apart from that our room was above the bar. music pumped through the floor all night long. couldnt sleep.. music really didnt stop ALL NIGHT. :( At breakfast we were told we had to pay extra for breakfast even though it was included in our booking. Thankfully we could show the email. still embarrassing in a busy breakfast room... Place was clean and looked nice but obviously they arent too bothered about return custom as a staff member told us the bar music annoys everyone in that side of the hotel.
4 out of 5
Recommended
for Couples
by A verified traveller

My stay

Posted 16-Nov-2014 on Hotels
Very comfy and great staff and food be there again soon
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Worth staying again

Posted 26-Oct-2014 on Hotels
Bed was very comfortable, everything was in good condition. Breakfast was good and plenty.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wrexham

relaxing experience

Posted 26-Oct-2014
Pros: relaxing, nobody rushing you. The wifi coverage needs to be extended.
Cons: the fixed menu needs to be less complicated, robust standard food needed.
Location: Its located in Llangollen, you have the whole of North Wales to visit.
we went for a night away just for a break. Relaxing experience, good facilities, friendly staff and good food. Over all good value for the money.
4 out of 5
Recommended
for Families
by Gwenda from Llanfairpwll

Good times

Posted 12-Oct-2014 on Hotels
Had a lovely time - will definitely come here again! Excellent value for money.