Front of property

Reviews of Prince of Wales Hotel

3 out of 5
Prince of Wales Hotel
Lord Street, Southport, England

Reviews

7.0

Good

Rating 10 - Excellent. 250 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 224 out of 1003 reviews" "
Rating 4 - Poor. 109 out of 1003 reviews" "
Rating 2 - Terrible. 110 out of 1003 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Amy

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parking not included, carpark costs £6 per day. Internet not included- costs £7 per day. Listed as dog friendly but dogs are an additional £10 per pet and no bowls or beds provided for this additional cost. Beds uncomfortable, bedding full of gritty substance meaning we both were itchy and the heating in the room was unbearable. Windows opened slightly but this didn't help the stifling ambiance of the room. Satisfactory for price and to stay overnight.. but would not stay again nor recommend to others.
Stayed 1 night in Mar 2024

2/10 Terrible

Simon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel. The room was cold and damp. Staff were very nice.
Stayed 1 night in Feb 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite an old hotel, undergoing some renovation.The room was basic but clean and comfortable. The current owners Britannia don't have the best of reputations but I had no complaints about the Prince of Wales and would stay there again.
Stayed 1 night in Feb 2024

4/10 Poor

Derek

Disliked: Property conditions & facilities
Poor dining options
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Business traveller
Most impressed didn’t pay a great deal of money so I didn’t expect much so when I arrived it was a pleasant surprise made a note that next time I’m working there this will be my first choice oh and a good breakfast as well as being served at a good time ( 07:30 )
Stayed 1 night in Jan 2024

8/10 Good

Steve

Stayed 2 nights in Jan 2024

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michaela

Travelled with partner
Liked: Cleanliness, staff & service
Staff really helpful but room really basic. Newly refurbished but badly done

10/10 Excellent

Kenneth Glyn

Stayed 2 nights in Dec 2023

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Magdalena

Liked: Cleanliness, staff & service
This hotel has an excellent location and usually love my stay there however this time the heating was off the second night during quite a freezing weekend so that’s the only reason for 3*
Stayed 2 nights in Dec 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We enjoyed our stay the staff were very friendly and helpful we had a issue with drunken guest being very loud and abusive above us but the staff moved us to a different room and sorted out very quickly
Stayed 2 nights in Dec 2023

10/10 Excellent

gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough space, so in a nutshell: Hotel under maintenance (not advised in advance). Room very tired. Too noisy. Squeaky floors on most levels. No heating in bedroom. Rude staff. Rude and unprofessional manager. Unclean. Misrepresentation (car parking charges) then that’s not even guaranteed. Cold Food. Very disappointed, based on the above facts…..wasted a lot of my hard earned money and feel that a travel lodge would have been a nicer experience…..
Stayed 5 nights in Nov 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Stayed 1 night in Oct 2023

10/10 Excellent

Kacper

Stayed 1 night in Oct 2023

8/10 Good

Andrea

Stayed 1 night in Oct 2023

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

John

Stayed 2 nights in Sep 2023

10/10 Excellent

JANICE

Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place to stay centrally. Lots of shops. Not far from the railway station
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, good food.
Stayed 1 night in Sep 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

8/10 Good

helen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Carl

Disliked: Property conditions & facilities, room comfort
Disappointed
I’ve stayed in this hotel a few times and this time I was really disappointed firstly I could not park anywhere due to the whole building being covered with scaffolding so it cost me extra to park outside then I come out to a smashed window, The room was ok I couldn’t close my windows so I had to go out leaving all my possessions were someone could just climb in and take what they wanted so it ruined my night because I just couldn’t relax out.
Stayed 1 night in Sep 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Room 138 was suitable for 1 night
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 2 nights in Sep 2023

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The charm of old property and fixtures
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 2 nights in Sep 2023

10/10 Excellent

g

Stayed 1 night in Sep 2023

8/10 Good

Anne-marie

Stayed 4 nights in Aug 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Entertainment in hotel superb
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, helpful staff.
Stayed 1 night in Aug 2023

4/10 Poor

Julie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Where do I start with this review… perhaps the worst hotel room I have ever stayed in!! I have nothing negative to say about the function rooms where the event we were attending took place, but the bedroom, that’s another story! I noticed upon check in that our booking form had ‘Expedia’ written along the top, now whether that had anything to do with the abysmal room we were allocated, I don’t know. Our room was on the fourth floor with no indication whether to turn left or right when exiting the lift, and it was such a small, dark and dingy, room, with a bed and mattress that must have been 30 years old. The view from a high, clerestory-type, window was two rooftops, and thank goodness we are not an obese couple because we wouldn’t have fit through the door of the bathroom – that’s how small the gap between toilet and door was! Breakfast was adequate, but they use paper cups for tea and coffee. To add insult to injury, parking on site is not free, there is a charge of £6, and to use the hotel’s WiFi there is a charge of £7. And today we have received a parking fine from Parkingeye Ltd even though we paid the parking charge and checked with reception that our car registration had been entered into the terminal. Needless to say, this is currently being challenged. My advice to anyone visiting Southport and staying overnight would be…. look for another hotel other than The Prince of Wales! Would we stay there again….no way!!
Stayed 1 night in Aug 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Room warm and spacious. Very clean . Enjoyed the entertainment. Helpful staff. Plenty of choice in the hotel bar .
Stayed 3 nights in Aug 2023

2/10 Terrible

Leanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in bad condition old an dated music blasting all night from the next room won’t stay here again
Stayed 1 night in Aug 2023

8/10 Good

Ravinder Pal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Great stay as usual Place has great character Feels like going back in time Me and the wife love staying here on our weekend benders Some real characters stay here Can’t fault it apart from trying to get car out in the morning
Stayed 2 nights in Aug 2023

10/10 Excellent

Alvin

Stayed 1 night in Aug 2023

10/10 Excellent

Lynette

Stayed 1 night in Aug 2023

8/10 Good

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Iian

Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building in a great location. My only negative is that there is ni wifi without paying at least £7.00. Room was good too and bed very comfortable.
Stayed 1 night in Aug 2023

4/10 Poor

DAVID

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023