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Reviews of Lord Nelson Liverpool

2.5 out of 5
Lord Nelson Liverpool
Hotham Street, Liverpool, England

Reviews

7.6

Good

Rating 10 - Excellent. 269 out of 1000 reviews" "
Rating 8 - Good. 398 out of 1000 reviews" "
Rating 6 - Okay. 226 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, just a relaxed atmosphere and easy place to stay.
Stayed 2 nights in Jul 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming hotel near Lime Street station
I came up to Liverpool for a few days for the golf and this hotel was perfect for me. Don’t judge a book by its cover because inside it’s a comfortable and welcoming place to stay. Everyday when I was out, the staff would change the towels and was always on top of the cleaning. The free continental breakfast was great which filled me until lunchtime. If you are looking for a affordable place to stay In Liverpool next to Lime Street station, then this hotel is for you.
Stayed 5 nights in Jul 2023

6/10 Okay

Jørgen Schartum

Disliked: Cleanliness, property conditions & facilities
Cheap but not worth it
Had to pay with cash (seems to be a recurring thing reading other reviews). Hotel is quite run down, especially the bathroom. Moldy and partially broken shower. No shampoo, only body wash. Ok continental breakfast
Stayed 2 nights in Jul 2023
Response from Linda on 22 Jul 2023
Thank you for your review. Our card machine is a WiFi machine and if the broadband signal drops it will not work we are sorry if this is an inconvenience. We are currently refurbishing the bedrooms with 55 to do this will take some time. We are only a 2* hotel so extra touches like the shower gel are not to be expected, the breakfast is complimentary .

8/10 Good

Antony

Stayed 2 nights in Jun 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service
Hotel staff excellent and although we arrived prior to check in we were allowed straight into rooms.Pricing of hotel (£84) for a Saturday is about right for this standard of hotel. No negatives about hotel.
Stayed 1 night in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Perfect location, guy on reception was very friendly and accomodating. All staff were very happy and polite. Definitely hope to stay again
Stayed 1 night in Jun 2023

8/10 Good

Jedda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Nelson Hotel was perfectly located for us; minutes from Lime Street station, a short walk to the bus station, a short walk to the docks, plenty of restaurants and pubs in the area. The Walker Gallery and a Theatre are a stones throw away too. The staff at the hotel were all really friendly and helpful and we were made to feel very welcome. The room was clean and the beds comfortable. Breakfast was included - tea & coffee, fruit juice, toast, crumpets, yogurts, pre packed pastries, slices of ham and cheese and fruit. No cooked breakfast but I did see hard boiled eggs one morning. Fine for us. The hotel is quite tired looking from the outside and on the stairs and in the hallways but that wasn’t a problem for us. This is a budget hotel and it ticked the boxes. Would I stay again? Yes.
Stayed 2 nights in May 2023

10/10 Excellent

Eamonn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful friendly staff nothing was a problem , it's a fantastic location.....will be staying again
Stayed 1 night in Mar 2023

6/10 Okay

John-paul

Liked: Cleanliness, property conditions & facilities, room comfort
hit or a miss(a miss this time)
usually have no complaints at all about this hotel,i have stayed many times.however,on this occasion,i was disappointed.no towel big enough(only a hand towel)in room to shower,not enough shower gel,and(only noticed in the morning)no toilet paper in my bathroom! i did request a towel and more shower gel be left in my room whilst i went out,,but this wasn't done,despite being told that these things would be left in my room.minor things,but only fa air to point out how slow the service was.
Stayed 1 night in Feb 2023

8/10 Good

Sisko

Liked: Cleanliness, staff & service, room comfort
Perfect for short city centre stay
The hotel is old and a bit worn-out, still clean and comfortable bed. All you need for a short stay in city centre for budget price. Continental breakfast is little more than continental. I could recommend to invest in a coffee machine to make the Continental breakfast + perfect. Nice staff.
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Linda on 14 Feb 2023
Hi James thank you for your lovely review score we appreciate all feed back.We hope to see you here again soon.Lord Nelson Team

6/10 Okay

Paul, Port talbot

Travelled with group
Liked: Staff & service, amenities
Hotel is ok ,, stayed here a few times over the last few years ,, would stay again,,
Stayed 1 night in Feb 2023

10/10 Excellent

Colin

Stayed 1 night in Jan 2023
Response from Molly on 6 Feb 2023
Thank you for your review!We hope to see you again soon!The Lord Nelson Team!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Fab place to stay, so close to all the amenities. Lovely friendly staff, i wouldnt expect any different from lovely liverpudlians. Booked to stay again the same time next year as soon as i got home
Stayed 2 nights in Dec 2022
Response from Molly on 6 Feb 2023
What a lovely review. Thank you so much!We look forward to seeing you again next year!The Lord Nelson Team!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly pub
Lovely friendly pub brilliant accommodation
Stayed 3 nights in Dec 2022
Response from Molly on 6 Feb 2023
Thank you for your review!We hope to see you again soon!Thank you!The Lord Nelson Team!

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Staff where amazing would stay again
Stayed 3 nights in Dec 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Great stay
Great value, ideally located, showing it's age but at that price more than satisfied. Really pleasant staff who were genuinely pleased to see you, extremely helpful.
Stayed 3 nights in Dec 2022
Response from Linda on 6 Dec 2022
Thank you for your kind review. Your comments are lovely & much appreciated. We hope to see you here again.

8/10 Good

Oliver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Linda on 6 Dec 2022
Thank you for your positive review we appreciate you taking the time.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities
Really great location - only a few minutes' walk from Lime Street station. Surprisingly quiet too given where it is. It's very cheap and so is not a luxury hotel by any means but it is amazing value for money and I slept very well and had a good bed/ shower and toilet. Staff were really kind and helpful.
Stayed 5 nights in Nov 2022
Response from Linda on 27 Nov 2022
Thank you for your fantastic review score and lovely comments we really appreciate them.We hope to see you here again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs.
If I could give this negative stars I would. The hotel is outdated, the elevator was broken when we arrived, my room was dirty, outdated and miniscule and frankly I didn't feel safe there. My friend faired slightly better as his room was clean with a broken window and leaking radiator. The 1 and only positive was the lady at reception who was very understanding when I told her I was leaving.
Stayed 2 nights in Nov 2022
Response from Linda on 27 Nov 2022
Thank you for your review we appreciate them all but only if they are honest. The hotel is old the building is over 200 years old . We checked your room it was not dirty apart from alittle dust . You booked a Single room which is for 1 person it was not going to be an apartment. Your friends room which you state had a leaking radiator is impossible seeing as there are no radiators it is electric heaters. The broken window is not broken that is a line in the frosting of the glass and he had no complaints. Honesty is always appreciated.

2/10 Terrible

sara

Disliked: Property conditions & facilities, room comfort
oh my god, horrible stay. there is breakfast which look like prison, limited breakfast, you do a line, they serve you like 2 slice of bread,one cheese etc. the building is old, we were located near stair case, we heard drunk people in the corridor running,lauphing , baby crying... people talking. in the street you can hear people shouting at night asking for help... i do not recommend...
Stayed 3 nights in Nov 2022
Response from Linda on 27 Nov 2022
Thank you for your review we appreciate them all but only when the truth is told. I do not know what a prison looks like but it will not be like our dining room. You are asked to take a seat and be called up to the buffet table you obviously didnt listen on check in. There is plenty of choice on the buffet table again you didnt look properly. The building is old but that is obvious. You booked a City Centre hotel on a weekend it was never going to be quiet but since when have we been responsible for people outside passing the hotel. Oh and by the way the breakfast is FREE you didnt have to pay for it.

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Linda on 27 Nov 2022
Thank you for your fantastic review score it is much appreciated.

8/10 Good

Diana

Liked: Staff & service
Ok
Good central location, amazing staff. Rooms very basic, problem with hot water. Bed was comfortable and good size for single. For the price I paid it was ok.
Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your review we appreciate all feed back. We have noted your comments and will endeavor to improve them.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does what it says. Friendly staff. No complaints.
Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your fantastic review score and comments they are much appreciated.

8/10 Good

Gary

Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your positive review score it is much appreciated.

6/10 Okay

Margarita

Stayed 2 nights in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your review we appreciate all feedback and scores.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for all bars clubs etc
Ideal overnight stay right in heart of city
Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your positive review score & comments they are much appreciated.

6/10 Okay

Joe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s a basic budget hotel. Expect anything more you will be disappointed but good value for money. Staff are very friendly and helpful
Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your review score and comments we appreciate all feedback.

10/10 Excellent

Mr Khalid M

Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your fantastic review score it is much appreciated.

4/10 Poor

Lydia, Conwy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok for one night...noisy outside but was expected. Would have helped if the windows shut properly. Could be a good hotel if everything was updated. Bed was almost collapsed ...room was filthy & dusty behind the furniture. Water was dangerously scalding hot. Breakfast was OK & luckily our neighbours were quiet.
Stayed 1 night in Oct 2022

8/10 Good

Janet

Travelled with group
Liked: Staff & service
Great location
Basic but clean rooms. Lovely helpful staff. Free breakfast was a bonus. Brilliant location right by the station. Ive no complaints considering the price we paid.
Stayed 3 nights in Oct 2022

6/10 Okay

SERGIO

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Ian

Stayed 4 nights in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your positive review score it is much appreciated.

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your fantastic review score it is much appreciated.

10/10 Excellent

Elaine

Stayed 1 night in Oct 2022
Response from Linda on 27 Nov 2022
Thank you for your positive review score it is much appreciated.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Stay
I would definitely not stay at this hotel again.. rude staff, very cold room bathroom even colder there isn’t any heating, there was a small fan to use but not ideal. Was a free breakfast but they portioned sized it for you. No bar open throughout the stay. Floor in the room was very uneven.
Stayed 4 nights in Sep 2022
Response from Linda on 27 Nov 2022
Thank you for your review we appreciate all feedback. The one comment you make is that the staff are rude. That is very surprising as all our reviews state how friendly and helpful our staff are. I would have expected you would have let reception know the room was too cold as it is manned 24/7 and maybe they could have changed your room. The breakfast is not portion sized but as is free there is a limit to guests being greedy. Our licence is being changed hence why the bar is closed but we are surrounded by pubs etc as we are in the City Centre.

4/10 Poor

Kim

Stayed 2 nights in Sep 2022
Response from Linda on 27 Nov 2022
Thank you for your review we appreciate all scores and feedback.

6/10 Okay

Nathan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not bad - but not disappointed
Not bad location for a hotel. Staff were pleasant. I stated in room 120 I had a shock from switching on the bathroom light . The edges around the socket need replastering and painted. Telly was thick with dust at the back. I had an old portable heater that I had to plug in - the heater on the wall was so ancient and I’m not sure it was working properly. Breakfast was continental cereal and toast - but not self service due to Covid regulations 😳
Stayed 3 nights in Sep 2022

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Basic but clean.. Staff accommodating and pleasant.. Will stay again
Stayed 1 night in Sep 2022

8/10 Good

Angela

Travelled with group
Liked: Staff & service, room comfort
Hotel staff very friendly. Rooms ok very basic.could do with a refurbishment
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Stayed 1 night in Sep 2022

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Ruth

Stayed 1 night in Sep 2022

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lord Nelson liverpool
Friendly amazing value clean would stop again
Stayed 3 nights in Sep 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lord Nelson Hotel
Lovely hotel for a cheap city break. Staff are really friendly and hard working, clean and comfy beds. Great stay overall.
Stayed 3 nights in Sep 2022

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022